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Old 01-21-2008, 08:18 AM   #1 (permalink)
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Default US Cellular no longer supporting BES on their data packages?

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I have no truth to this, but a user called because he'd been having issues activating his device, and we ended up suggesting he contact his carrier (US Cellular) and he had left me a message over the weekend that they no longer support BES on their data plans and suggest he use POP to access his corporate account?

Due to security concerns our network admin will not allow us to use POP access, and seeing as how we have a BES that would defeat the purpose anyway (we are a Domino shop btw).

Anyone heard this? I'm going to see if I can get someone over at US Cellular on the line or maybe have this guy conference me in to verify.
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Old 01-21-2008, 09:20 AM   #2 (permalink)
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I don't see US Cellular dropping BES data plans, the rep he got might have been not so informed of their services. Some of them are not really sure what they offer sometimes. He should contact them again and speak to a manager because that would be stupid to drop data plans for BES. They will lose a lot of business by doing that.
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Old 01-21-2008, 06:52 PM   #3 (permalink)
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moved to Rumor Mill
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Old 01-23-2008, 10:40 AM   #4 (permalink)
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Not sure why this would go rumor mill? I thought it was a legit admin question as I still can't seem to get this user registered.

However on the US Cellular site I did find that they advertise they support it:

U.S. Cellular

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BlackBerry Enterprise Server®
If you are a corporate customer that hosts its own Microsoft® Exchange, Lotus® Domino® or Novell® GroupWise® e-mail server, the BlackBerry Wireless Solution from U.S. Cellular can be combined with a BlackBerry Enterprise Server® to create a productive wireless solution. Installed behind your companies firewall, the BlackBerry Enterprise Server® provides an instantaneous push-e-mail system secured with triple DES encryption.
So either this guy doesn't know what hes talking about (entirely possible) or the tech he spoke to doesn't know anything either (also entirely possible)

I'm going to have him reset the device and remove and re-add him to the server and see what happens.
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Old 01-23-2008, 10:58 AM   #5 (permalink)
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Make absolutely sure they have the right plan. I've had users who were told that the only difference between the individual BB plan and the corporate is attachments, so they got the wrong plan. If you have TSupport, you can call them up and have them check the provisioning. Usually it's wrong if the unit won't activate.
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Old 01-23-2008, 11:07 AM   #6 (permalink)
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Ditto, i agree, must have the right plan. We had one of our exec's here with an ATT 8820 and she only had the BIS plan. With ATT they had like 10 different berry plans, not sure how US Cellular has it, but all in all, just make sure you get a tech on the line to have them swap over to a BES supported data plan.
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Old 01-23-2008, 02:02 PM   #7 (permalink)
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Quote:
Originally Posted by Wiseass View Post
Not sure why this would go rumor mill? I thought it was a legit admin question as I still can't seem to get this user registered.

However on the US Cellular site I did find that they advertise they support it:

U.S. Cellular



So either this guy doesn't know what hes talking about (entirely possible) or the tech he spoke to doesn't know anything either (also entirely possible)

I'm going to have him reset the device and remove and re-add him to the server and see what happens.
....

Reading this post:

Quote:
I have no truth to this, but a user called because he'd been having issues activating his device, and we ended up suggesting he contact his carrier (US Cellular) and he had left me a message over the weekend that they no longer support BES on their data plans and suggest he use POP to access his corporate account?
That sounds like a rumor ... unconfirmed information.

Quote:
Anyone heard this? I'm going to see if I can get someone over at US Cellular on the line or maybe have this guy conference me in to verify.
The post focused on more about US Cellular not supporting BES more than not being able to activate the user. You've really posted about 2 things ... being that the US Cellular issue is the potentially greated of the two I moved it here.

Feel free to create a new thread in the BES Admin forum.
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