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Forum: BlackBerry Network

09-07-2010, 10:24 AM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

Thanks for the tip- tried it but didn't work...

Thanks for the tip- tried it but didn't work unfortunately

I have now also tried my sim card in another blackberry- and it works fine.

So the problem appears to definitely be with my phone....

Forum: BlackBerry Network

09-07-2010, 04:16 AM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

I have used the JL Cmder - reset to factory wipe...

I have used the JL Cmder - reset to factory wipe which would remove any IT policy.

Forum: BlackBerry Network

09-06-2010, 07:09 PM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

Unfortunately no warranty as I purchased it...

Unfortunately no warranty as I purchased it privately rather than getting it directly from the provider. (Even though it was brand new in a sealed box and did originate from my network provider and...

Forum: BlackBerry Network

09-06-2010, 07:04 PM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

Correct. No response from registering on the HRT...

Correct. No response from registering on the HRT and no servicebooks.

I spent about six hours on the phone to technical support yesterday and they can't see any problem.

I don't think it is a...

Forum: BlackBerry Network

09-06-2010, 07:00 PM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

I have tried sending the servicebooks myself...

I have tried sending the servicebooks myself several times- they are not received by the phone as it will not receive them with no active BIS connection

Forum: BlackBerry Network

09-06-2010, 06:58 PM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

Yes I have the correct BB data plan which is...

Yes I have the correct BB data plan which is activated, I confirmed this with them several times as I suspected it may be the problem. It is a specific BB data plan not a generic one.

I have had...

Forum: BlackBerry Network

09-06-2010, 06:52 PM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

The device won't receive service books without an...

The device won't receive service books without an active BIS service.

The provisioning service books come from the network provider anyway, rather than from RIM. They are supposed to be there as...

Forum: BlackBerry Network

09-06-2010, 06:32 PM

Replies: 17

BIS Problem

Views: 6,043

Posted By jcooper776

BIS Problem

Handset: 9700
Carrier: O2 UK

My 9700 has developed a problem with the blackberry internet service.

A couple of days ago i noticed my signal change from the usual uppercase GPRS or 3G with the...

Showing results 1 to 8 of 8