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Forum: General BlackBerry Classic Discussion - BlackBerry 10 Yesterday, 10:48 AM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

I think your bigger frustration will be some other things you used in BBOS that aren't there at all (yet) in BB10. It isn't as bad as it was with OS 10.1 because things are being added with each...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 Yesterday, 09:39 AM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

@maggiedyer read my replies above.

On your old device you had a "message central" so to speak where you could view all emails, texts, etc, and plus you had app icons for isolated views of individual...
Forum: General BlackBerry Passport Discussion - BlackBerry 10 03-29-2015, 07:45 PM
Replies: 3
Views: 254
Posted By aiharkness
Re: Anyone using Straight Talk or Cricket? Does it just quit?

A couple of additional thoughts....

The regular carrier rep never did know much about BlackBerry. Now they don't seem to have absorbed the fact that BB10 uses regular mobile data and not BIS. For...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-23-2015, 05:36 PM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

Take a look at Recent Contact Management in BlackBerry Hub Settings.
Posted via BlackBerryForums.com Mobile
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-23-2015, 07:10 AM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

If you are stuck with POP3 with ISP you need to switch Outlook to leave messages on the server. Better solution would be to change Outlook email setup to IMAP.

You had the same issue with BBOS. If...
Forum: BlackBerry Help 03-22-2015, 01:33 PM
Replies: 8
Views: 457
Posted By aiharkness
Re: New Torch won't operate after switch

See KB11320-How to perform a clean reload of BlackBerry 7.1 and earlier using BlackBerry Desktop Software for Windows (http://www.blackberry.com/btsc/KB11320) That applies to using the Desktop...
Forum: BlackBerry Help 03-22-2015, 09:43 AM
Replies: 8
Views: 457
Posted By aiharkness
Re: New Torch won't operate after switch

The error I don't know. I searched and didn't find anything.

About the display, I wonder if you just have no theme selected. If you have keyboard shortcuts enabled then you may be able to get to...
Forum: BlackBerry Help 03-21-2015, 04:10 PM
Replies: 8
Views: 457
Posted By aiharkness
Re: New Torch won't operate after switch

@Helomaniac Did you figure it out?
Forum: BlackBerry Messenger (BBM) 03-21-2015, 04:02 PM
Replies: 3
Views: 410
Posted By aiharkness
Re: How do I get by Channels back

Channels and Groups are different.

Did you lose a channel that you created? Or you lost channels that you subscribe to?

Or if you mean groups, same questions: A group you administer, or a group...
Forum: General Z10 Series Discussion - BlackBerry 10 03-21-2015, 03:53 PM
Replies: 2
Views: 466
Posted By aiharkness
Re: Lost video player in 10.3.1 update- Z10

I'm wondering if this is related to the issue others are having with 1080p video with 10.3.1.

Example: Problem with 1080p video recording with new OS 10.... - BlackBerry Support Community Forums...
Forum: BlackBerry Help 03-17-2015, 05:56 PM
Replies: 5
Views: 551
Posted By aiharkness
Re: my z10 turn off after charging it did not charge

I have read of some issues with 1080p video. I think those users have Z30, but don't know if specific to Z30. And no idea if that is same complaint as yours.

There was the 10.3.1 a few weeks ago...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-15-2015, 07:00 PM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

Yep. Happy to help.
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-15-2015, 02:38 PM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

The Hub is similar or almost the same as the unified message view in BBOS. You have settings to determine what displays in the unified view and separate, or what appears in only the unified view, or...
Forum: BlackBerry Help 03-15-2015, 12:06 PM
Replies: 5
Views: 551
Posted By aiharkness
Re: my z10 turn off after charging it did not charge

There were many issues resulting from the 10.3.1 upgrade 2 or 3 weeks ago, and this was one of them. ....
...
Forum: BlackBerry Help 03-14-2015, 09:17 AM
Replies: 5
Views: 551
Posted By aiharkness
Re: my z10 turn off after charging it did not charge

Charge the battery in another device or external charger. Then load OS using an autoloader. See supportforums.blackberry.com and the sticky post at the top of the BB10 OS board.
Forum: General Z10 Series Discussion - BlackBerry 10 03-14-2015, 09:13 AM
Replies: 2
Views: 556
Posted By aiharkness
Re: Problem in updating OS 10.3 on Z10

The 10.3.1 upgrade was pulled by some, maybe most, carriers because of OTA and Link install issues, and new upgrade just now released by BlackBerry. Some carriers are pushing it.

If your Z10 is...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-14-2015, 09:08 AM
Replies: 18
Views: 525
Posted By aiharkness
Re: Get To Email w/o Hub

Not sure if this is what you are looking for but look at doing the following....

Hub > Settings > Display and Actions > Return to Default View When Idle > Disable

Hub > Menu > Select desired...
Forum: General Q10 Series Discussion - BlackBerry 10 03-14-2015, 09:00 AM
Replies: 7
Views: 413
Posted By aiharkness
Re: lock screen text problem

Font size was good thinking.

Did you disable Lock Screen Notifications to stop content from displaying on the lock screen?
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-07-2015, 04:15 PM
Replies: 3
Views: 642
Posted By aiharkness
Re: Classic - Backup

To add, Link is to BB10 what Desktop Manager is to BBOS. I haven't had a problem with switching from 9900 to Z10 and then to Passport, but some individuals have experienced lost data. Also, it is...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-07-2015, 09:51 AM
Replies: 5
Views: 619
Posted By aiharkness
Re: Blackberry Classic Internet Connection Issues

To add to the above, it seems a lot of service providers haven't caught on to the fact that BB10 doesn't use or require BIS. So when a service provider says it doesn't support BlackBerrys it is...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-07-2015, 06:43 AM
Replies: 10
Views: 599
Posted By aiharkness
Re: Rebooting Classic?

I like removable battery as well, but those days are probably all behind us now.
Posted via BlackBerryForums.com Mobile
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-06-2015, 09:07 PM
Replies: 10
Views: 599
Posted By aiharkness
Re: Rebooting Classic?

PlayBook bought day it went on sale is still going.

BlackBerry after BlackBerry I have used for a few years and then handed down to wife for her to use for a few years, all with the original...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 03-06-2015, 01:10 PM
Replies: 10
Views: 599
Posted By aiharkness
Re: Rebooting Classic?

b) Don't know. Maybe, some disassembly required.

a) I don't think so.

Even when I had the Z10 (removable battery) I never did battery pulls. On the forums you still see people do a battery pull...
Forum: General BlackBerry Discussion 03-02-2015, 07:57 AM
Replies: 4
Views: 425
Posted By aiharkness
Re: Agenda view in Calendar, Help!

PassportSQW100-1/10.3.1.2267
Posted via BlackBerryForums.com Mobile
Forum: General BlackBerry Discussion 03-01-2015, 02:37 PM
Replies: 4
Views: 425
Posted By aiharkness
Re: Agenda view in Calendar, Help!

I don't see a way to change the agenda for chosen week to an agenda view like the BBOS version.
Forum: General BlackBerry Discussion 03-01-2015, 02:34 PM
Replies: 2
Views: 420
Posted By aiharkness
Re: Calendar sync future appointments Google Calendar not showing up

I don't know. I don't see the issue, but I don't sync with anything anymore. Except for groups in BBM, my calendar is entirely local on the device.

Also, I don't see a setting on the BlackBerry...
Forum: General BlackBerry Discussion 02-22-2015, 05:30 PM
Replies: 7
Views: 404
Posted By aiharkness
Re: BB10 Gmail Push question.

If you setup the new device in the last day or so then I would say that's it. It seems it may take a day or even a couple of days to do the sync'ing, indexing, and other overhead stuff. Many...
Forum: General BlackBerry Discussion 02-22-2015, 11:08 AM
Replies: 4
Views: 383
Posted By aiharkness
Re: OS10 newbie question Homescreen keyboard shortcuts like 9900 OS7

I've noticed the slow response and the requirement to to hold the key just now myself after having upgraded my Passport to 10.3.1. My suspicion is that it is what it is. I don't see a way to do...
Forum: General BlackBerry Discussion 02-22-2015, 11:04 AM
Replies: 7
Views: 404
Posted By aiharkness
Re: BB10 Gmail Push question.

I am not going to be able to answer your question to your satisfaction (I don't use Google) but here is some information.

I have several email accounts, Yahoo, two ISP accounts that are hosted by...
Forum: BlackBerry Help 02-21-2015, 09:35 PM
Replies: 6
Views: 562
Posted By aiharkness
Re: Can not remove pernicious Amazon app.

The Amazon app actually made its debut with 10.3.0 but on the Z30 you went straight to 10.3.1.

On your other Z30 go to settings and then software updates and then options and turn off the...
Forum: BlackBerry Help 02-21-2015, 08:54 PM
Replies: 6
Views: 562
Posted By aiharkness
Re: Can not remove pernicious Amazon app.

The Amazon app is a core app. Cannot be deleted.
Forum: General Q10 Series Discussion - BlackBerry 10 02-19-2015, 05:17 PM
Replies: 2
Views: 530
Posted By aiharkness
Re: New temporary carrier, Blackberry plan needed?

@jasonnet Your profile says 8100 and your post says Q10. I'm assuming Q10 and you didn't update your profile. So, here's the deal for Q10....

BlackBerry 10 models do not use BIS. You should be,...
Forum: BlackBerry Help 02-09-2015, 05:01 PM
Replies: 6
Views: 966
Posted By aiharkness
Re: Unable to purchase apps

What exactly was the problem?
Forum: BlackBerry In the News 02-09-2015, 04:58 PM
Replies: 1
Views: 1,259
Posted By aiharkness
Re: Net Neutrality and Blackberry

I think the commentary on Chen's argument misstated his rationale. I didn't hear Chen saying developers be forced to develop for BlackBerry.

My understanding is BlackBerry doesn't, for example,...
Forum: General Z10 Series Discussion - BlackBerry 10 02-08-2015, 07:00 PM
Replies: 3
Views: 1,087
Posted By aiharkness
Re: Notifications No Longer Working

Glad the device is doing what you want. The mystery deepens for me. If simply turning vibration on and off turns the audible alerts on and off, then something weird is going on. Still, if you are...
Forum: General Z10 Series Discussion - BlackBerry 10 02-06-2015, 05:41 PM
Replies: 3
Views: 1,087
Posted By aiharkness
Re: Notifications No Longer Working

Check the quick settings and make sure notifications are not muted. If not.....

Let's step through it. And we'll deal with contact-specific ringtones separate from universal.

Pick an email...
Forum: General 9300 Series Discussion - Curve 3G 02-06-2015, 04:48 PM
Replies: 1
Views: 1,065
Posted By aiharkness
Re: 9300 parental controls - how do you set them up

Looks like it doesn't come stock. But it appears it's an add-on you can download from BlackBerry World.

Reference How to use BlackBerry Parental Controls for security and peace of mind | Inside...
Forum: BlackBerry Help 02-05-2015, 05:11 AM
Replies: 6
Views: 966
Posted By aiharkness
Re: Unable to purchase apps

Next step is a security wipe. Or you could do a clean OS reload. Either way, test before you restore data and install apps.

See KB11320-How to perform a clean reload of the BlackBerry Device...
Forum: BlackBerry Help 02-04-2015, 04:43 PM
Replies: 6
Views: 966
Posted By aiharkness
Re: Unable to purchase apps

Have you tried a hard reset? That is, with the power on, remove the battery for 30+ seconds. Then try again.

If the hard reset doesn't work, try clearing the BlackBerry World cache. See...
Forum: BlackBerry Help 02-01-2015, 02:54 PM
Replies: 1
Views: 537
Posted By aiharkness
Re: Blackberry 9720 locked, can't open

Actually, you can just start typing the password and the password entry field will open and your password characters will be registered, along with the press of the enter key. But the device should...
Forum: General BlackBerry Discussion 01-28-2015, 08:26 AM
Replies: 6
Views: 1,080
Posted By aiharkness
Re: Blackberry Encryption (security)

Ipso facto
Posted via BlackBerryForums.com Mobile
Forum: General Z10 Series Discussion - BlackBerry 10 01-23-2015, 07:13 PM
Replies: 3
Views: 603
Posted By aiharkness
Re: I can change the APN, it`s blackberry.com

Here is one thread of many.....

Unable to edit APN settings on Z10 - BlackBerry Support Community Forums...
Forum: General Z10 Series Discussion - BlackBerry 10 01-23-2015, 06:59 PM
Replies: 3
Views: 603
Posted By aiharkness
Re: I can change the APN, it`s blackberry.com

Take the SIM out and see if you can edit the APN setting.

I'm not up to speed on this, but my understand is on BB10 the APN can be set by the carrier, or some carriers set it an others do not....As...
Forum: General BlackBerry Discussion 01-17-2015, 04:27 PM
Replies: 6
Views: 1,080
Posted By aiharkness
Re: Blackberry Encryption (security)

To add to the above, see...
Forum: BlackBerry Help 01-17-2015, 12:21 PM
Replies: 2
Views: 470
Posted By aiharkness
Re: Unknown symbol

Sounds like NFC icon.
Forum: BlackBerry Help 01-17-2015, 12:15 PM
Replies: 2
Views: 643
Posted By aiharkness
Re: help me guys please

What is the complete error message?
Forum: BlackBerry Help 01-13-2015, 06:45 PM
Replies: 3
Views: 653
Posted By aiharkness
Re: Blackberry Protect Issue

Did BlackBerry Protect work before, or this the first time you have tried to enable it? What I'm wondering is whether Protect is supported or not on your mobile service provider or in your country. ...
Forum: BlackBerry Help 01-12-2015, 07:23 AM
Replies: 6
Views: 1,400
Posted By aiharkness
Re: BlackBerry ID Account-How do I edit Cellular Carrier

Wasn't aware there was a carrier designation. Either there wasn't back in the day when I created mine, or it was automated, or I just don't remember.
Posted via BlackBerryForums.com Mobile
Forum: BlackBerry Help 01-10-2015, 01:01 PM
Replies: 6
Views: 1,400
Posted By aiharkness
Re: BlackBerry ID Account-How do I edit Cellular Carrier

I don't remember anything about carrier. Just username and password, and username is an email address.

KB32514-How to change or update the BlackBerry ID Username on the BlackBerry smartphone...
Forum: BlackBerry Help 01-04-2015, 01:45 PM
Replies: 2
Views: 1,360
Posted By aiharkness
Re: 8520 bb earpiece stoped working

Is the problem just when using the headphones, or do you have a problem with the the device by itself?

As far as the headphones, wired or wireless? Can you test them with another device?
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