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Search: Posts Made By: cartwfh
Forum: BES Admin Corner 04-30-2009, 11:01 AM
Replies: 28
Views: 4,994
Posted By cartwfh
Z... follow the knife edge process as written in...

Z... follow the knife edge process as written in the kb and you will find a lot less grief waiting for you...... shortcuts suck when you are without true support from Blackberry/RIM. I would be...
Forum: BES Admin Corner 04-28-2009, 12:43 PM
Replies: 9
Views: 3,245
Posted By cartwfh
Just curious Rasi if this Bell device is being...

Just curious Rasi if this Bell device is being activated for a new user or for an existing user receiving a new device?
Forum: BES Admin Corner 04-15-2009, 01:39 PM
Replies: 10
Views: 2,387
Posted By cartwfh
Stu, I take it your network has never had a...

Stu,

I take it your network has never had a WAN outage from power blinks? Or a mail server needing to be rebooted because some poorly written service agent or corrupt virus DAT file causes the box...
Forum: BES Admin Corner 04-14-2009, 11:30 AM
Replies: 10
Views: 2,387
Posted By cartwfh
Primarily this issue surrounds power outages or...

Primarily this issue surrounds power outages or mail server availability in general. One besadmin account responsible for multiple Bes servers in multiple locations means that when the mailbox for...
Forum: BES Admin Corner 04-13-2009, 12:55 PM
Replies: 10
Views: 2,387
Posted By cartwfh
I would say yes to using the same database,...

I would say yes to using the same database, because that is what gives you the ability to move users between servers without reprovisioning, but regarding the use of the same besadmin account, this...
Forum: BES Admin Corner 05-30-2008, 01:37 PM
Replies: 2
Views: 1,293
Posted By cartwfh
HI Passivex, Sounds to me like you have a...

HI Passivex,

Sounds to me like you have a pretty good idea of what you are up against in migrating the BES to a VM environment. The dedicated SQL scenario could probably be converted to VM or even...
Forum: BES Admin Corner 08-29-2007, 11:24 AM
Replies: 7
Views: 5,314
Posted By cartwfh
Jadey, or Hdawg, Does content protection...

Jadey, or Hdawg,

Does content protection prevent the unit from accepting an administrativley deployed password?
Forum: BES Admin Corner 08-29-2007, 11:05 AM
Replies: 7
Views: 5,314
Posted By cartwfh
if you have access to the Bes console, why not...

if you have access to the Bes console, why not push a password to the device you know will work?
Forum: BES Admin Corner 08-29-2007, 11:02 AM
Replies: 7
Views: 1,290
Posted By cartwfh
Be sure the Sync or policy services on the bes...

Be sure the Sync or policy services on the bes server in question are not hung.....
Forum: BES Admin Corner 08-03-2007, 03:29 PM
Replies: 3
Views: 651
Posted By cartwfh
I thought it would give you the Phone number and...

I thought it would give you the Phone number and IMEI? I have never seen it list the sim, but perhaps i am wrong?
Forum: BES Admin Corner 08-03-2007, 03:25 PM
Replies: 7
Views: 990
Posted By cartwfh
XP AND OUTLOOK are all you really need to...

XP AND OUTLOOK are all you really need to administer users, you should also install the device software packages if you plan to do device administration fromt ha machine.
Forum: BES Admin Corner 06-08-2007, 09:28 AM
Replies: 6
Views: 4,426
Posted By cartwfh
I have used the procedure listed below. That was...

I have used the procedure listed below. That was when our environment was 3.1 no teling if it works under 4.0 but hey......

Blackberry connected to two bes at once


Yes you can

If the 2 BES are...
Forum: BES Admin Corner 03-05-2007, 04:55 PM
Replies: 29
Views: 2,796
Posted By cartwfh
Darien, Did you have to re-index the shared...

Darien,

Did you have to re-index the shared directory in which the patch manager files were installed?
Forum: BES Admin Corner 03-05-2007, 04:34 PM
Replies: 29
Views: 2,796
Posted By cartwfh
Unfortunately I am on of the few people who...

Unfortunately I am on of the few people who decided to try pushing the patch manager as early as possible to have a bit of reaction time if it did not work. Our current version is 1.5 but because of...
Forum: BES Admin Corner 02-26-2007, 04:49 PM
Replies: 3
Views: 645
Posted By cartwfh
I've done this before as well and it is important...

I've done this before as well and it is important to not over complicate this process as well as limit down time. with that said, you should perform a knife edge cutover to the new hardware using...
Forum: BES Admin Corner 10-26-2006, 08:42 AM
Replies: 2
Views: 2,386
Posted By cartwfh
Bump.

Bump.
Forum: BES Admin Corner 10-24-2006, 02:23 PM
Replies: 2
Views: 2,386
Posted By cartwfh
Question Besmigration tool question

next week sometime I will be performing bes upgrades on our Blackberry backend environment but I am still unclear about a few things. We currently have 3 Bes servers all using the same besadmin mail...
Forum: BES Admin Corner 07-11-2006, 04:57 PM
Replies: 3
Views: 1,496
Posted By cartwfh
once the new box is active on the domain, use...

once the new box is active on the domain, use exchange administrator to grant Besadmin rights to the information store the same way you did with
original exchange server. then all you will have to...
Forum: BES Admin Corner 06-30-2006, 01:22 PM
Replies: 8
Views: 1,508
Posted By cartwfh
This topic deals directly with a projec that will...

This topic deals directly with a projec that will be on my front burner in July. My plan is to use one database for 6 servers (exchange2k environment)in six locations all pointed to one SQL2k...
Forum: BES Admin Corner 06-30-2006, 12:53 PM
Replies: 4
Views: 1,883
Posted By cartwfh
This installation is done in an Exchange XX...

This installation is done in an Exchange XX environment? You have Exchange manager installed on the new box correct? and the Exchange manager is patched to the sam SP levels as the Exchange...
Forum: BES Admin Corner 05-16-2006, 02:36 PM
Replies: 5
Views: 1,389
Posted By cartwfh
the 3.6 box is older and does not meet 4.0...

the 3.6 box is older and does not meet 4.0 minimum requirements. not a problem to do a cut over but then the additional syncronizations of 4.0 (notes task, wireless contacts and such) will make...
Forum: BES Admin Corner 05-15-2006, 12:02 PM
Replies: 5
Views: 1,389
Posted By cartwfh
Adding a BES server

Thanks for reading this post. My dilemma deals with how to add 2 new 4.1 servers to a 3.6.6.5 BES environment. Here goes.

We currently have one 3.6.6.5 BES server handling 500 users in 6 locations...
Forum: BES Admin Corner 05-15-2006, 11:35 AM
Replies: 3
Views: 1,241
Posted By cartwfh
With that kind of delay, you need to make sure...

With that kind of delay, you need to make sure your cdo versions are in sync. If you've recently patched your exchange box did you remember to include the Bes server as a box that needed to be...
Forum: BES Admin Corner 04-03-2006, 10:51 AM
Replies: 3
Views: 702
Posted By cartwfh
Good luck. Hope all goes well. Fred

Good luck. Hope all goes well.

Fred
Forum: BES Admin Corner 04-03-2006, 10:19 AM
Replies: 2
Views: 2,093
Posted By cartwfh
Search for the following article on blackberry's...

Search for the following article on blackberry's website that outlines best practices for the BlackBerry Enterprise Server, on page 12 it is noted that the recommended ping time to your remote...
Forum: BES Admin Corner 04-03-2006, 10:12 AM
Replies: 3
Views: 702
Posted By cartwfh
Dont be a technophobe! You dont have to know...

Dont be a technophobe! You dont have to know everything about a blackberry, just have the relavent tech support numbers ready to go. If his device issued by cingular, have the cingular support number...
Forum: General BlackBerry Discussion 07-29-2005, 09:13 AM
Replies: 10
Views: 1,442
Posted By cartwfh
Penguin... Thanks

Penguin... Thanks
Forum: General BlackBerry Discussion 07-29-2005, 08:10 AM
Replies: 10
Views: 1,442
Posted By cartwfh
Question about Blackberry and time zones!

A user sent me a meeting planner request to set up a lunch appointment in Denver on Monday. The lunch appointment is scheduled for noon MDT, and appears on my calendar now at 3:00 EST (which is...
Forum: BES Admin Corner 06-01-2005, 12:41 PM
Replies: 49
Views: 8,684
Posted By cartwfh
Jibi I notice you mentioned a test server....

Jibi I notice you mentioned a test server. forgive my Ignorance, but how would i go about building a test server without a valid install code? or did you simply re-use the same one? how does that...
Forum: BES Admin Corner 05-12-2005, 08:54 AM
Replies: 11
Views: 1,546
Posted By cartwfh
I don't know how many users you have, but we...

I don't know how many users you have, but we handle all desktop manager related items centrally ( in the helpdesk area) the users drop the devices by, we either log in to a machine as the user, or...
Forum: BES Admin Corner 05-10-2005, 02:31 PM
Replies: 11
Views: 1,546
Posted By cartwfh
I've had this problem with devices also. The way...

I've had this problem with devices also. The way around it in our case is to "scrub" the hand held through the application loader.

1) Disable the wireless signal and Create a complete back up of...
Forum: BES Admin Corner 05-09-2005, 10:01 AM
Replies: 2
Views: 1,228
Posted By cartwfh
Phil, Did you every find the fix for this...

Phil,

Did you every find the fix for this issue?
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