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Forum: BES Admin Corner 06-30-2010, 10:49 AM
Replies: 1
Views: 3,960
Posted By TroyB
BESAdmin Password Change in BES 5.x

Is this still pretty much the same process as in 4.x? Just stop the services and change them there then good to go?
Forum: BES Admin Corner 05-06-2010, 02:45 PM
Replies: 5
Views: 1,197
Posted By TroyB
Hrmmm.... Do you by any chance know where I...

Hrmmm.... Do you by any chance know where I might fight that version? The one I have is the latest one they have available in BB Expert Support Center.
Forum: BES Admin Corner 05-06-2010, 02:27 PM
Replies: 5
Views: 1,197
Posted By TroyB
Good call! I'm on 5.0.1.18. I'll look into this...

Good call! I'm on 5.0.1.18. I'll look into this and thanks so much for the response!
Forum: BES Admin Corner 05-05-2010, 01:23 PM
Replies: 5
Views: 1,197
Posted By TroyB
Just one quick bump to make sure nobody else has...

Just one quick bump to make sure nobody else has seen this issue crop up and know of a solution.
Forum: BES Admin Corner 05-04-2010, 09:35 AM
Replies: 5
Views: 1,197
Posted By TroyB
BES 4.1.7 to BES 5.0 SP1 Migration issues

We're currently on BES 4.1.7 and I wanted to start fresh with a new Db, server and everything. Got the new SRP, set up the new server, created the new Db and started using the transporter tool to...
Forum: BES Admin Corner 04-26-2010, 11:26 AM
Replies: 5
Views: 2,295
Posted By TroyB
Is there no way to do this type of thing outside...

Is there no way to do this type of thing outside of SQL queries?
Forum: BES Admin Corner 04-26-2010, 10:52 AM
Replies: 3
Views: 711
Posted By TroyB
Thanks for the responses guys. Much appreciated!

Thanks for the responses guys. Much appreciated!
Forum: BES Admin Corner 04-22-2010, 03:45 PM
Replies: 3
Views: 711
Posted By TroyB
2 x BES Lookup issues

We currently have 2 seperate BES servers (4.1.7 and 5.0.1) with diffirent databases, etc.

We're doing a slow migration of users using the Transporter tool and everything has been going smoothly...
Forum: BES Admin Corner 10-16-2008, 10:30 AM
Replies: 2
Views: 1,234
Posted By TroyB
Possible to change Password on a device?

I'm the Besadmin for our firm so don't worry, I'm not just trying to hack into the device. :)

We have an "X" employee's handheld that we have need to get into the device on without his password and...
Forum: BES Admin Corner 10-06-2008, 02:00 PM
Replies: 10
Views: 1,190
Posted By TroyB
Update: I completed the Upgrade to BES 4.1.6 MR1...

Update: I completed the Upgrade to BES 4.1.6 MR1 without a hitch (yay!)

Now, after I first check to make sure that there is no mapping to the old connection service, then I go into "Delete MDS...
Forum: BES Admin Corner 09-15-2008, 01:59 PM
Replies: 10
Views: 1,190
Posted By TroyB
Excellent. I'll be upgrading soon anyways so...

Excellent. I'll be upgrading soon anyways so I'll use that when I get to that point.
Forum: BES Admin Corner 09-15-2008, 12:46 PM
Replies: 10
Views: 1,190
Posted By TroyB
Ugh. Any other options? Don't like the thought...

Ugh. Any other options? Don't like the thought of manually editing the database personally.
Forum: BES Admin Corner 09-15-2008, 12:29 PM
Replies: 10
Views: 1,190
Posted By TroyB
Hrmmm.... I follow you all the way to the end but...

Hrmmm.... I follow you all the way to the end but can't find where I can delete the MDS connection service. I'm running 4.1.2 right now if that matters.
Forum: BES Admin Corner 09-15-2008, 11:27 AM
Replies: 10
Views: 1,190
Posted By TroyB
I have a question POST BES Migration

I migrated from one BES server to another without issue (Using the BES Migration Kit). Once I had all the users moved over from the old BES to the new one, I proceeded to remove the old server from...
Forum: BES Admin Corner 07-18-2008, 11:37 AM
Replies: 5
Views: 664
Posted By TroyB
The database would remain the same. It would be...

The database would remain the same. It would be upgraded and only managed through the new BES version.
Forum: BES Admin Corner 07-18-2008, 10:58 AM
Replies: 5
Views: 664
Posted By TroyB
Stupid question #5,345

Just to be clear, if I'm currently running BES 4.1.2 then install BES 4.1.5 on a totally different server but point it to the 4.1.2 database and have it upgrade the DB, I'll be fine right? I'll see...
Forum: BES Admin Corner 07-17-2008, 02:50 PM
Replies: 2
Views: 743
Posted By TroyB
Wow. Nice work! It was Casue 4. The account I...

Wow. Nice work! It was Casue 4. The account I was using wasn't assigned the System Administrator role.

Thanks a million for the assist!
Forum: BES Admin Corner 07-17-2008, 10:22 AM
Replies: 2
Views: 743
Posted By TroyB
Issues connecting fresh BES install to remote SQL2005 DB?

I hate feeling like such a newbie. Sorry for all the dumb qustions lately. Here's my latest:

I'm trying to do a 100% fresh install of BES and connect it to a remote SQL2005 Server DB. It goes...
Forum: BES Admin Corner 07-16-2008, 02:30 PM
Replies: 4
Views: 1,579
Posted By TroyB
Just in case someone stumbles across this thread...

Just in case someone stumbles across this thread looking for similar info. I found it in KB10945.

Short answer is, yes you can reuse the license keys as needed without issue. and the new SRP ID...
Forum: BES Admin Corner 07-16-2008, 01:37 PM
Replies: 8
Views: 1,835
Posted By TroyB
Yes. It will be a brand new database.

Yes. It will be a brand new database.
Forum: BES Admin Corner 07-16-2008, 12:24 PM
Replies: 4
Views: 1,579
Posted By TroyB
Couple of questions about the BES Migration Kit

1. It doesn't include new License Keys. Am I to assume it's ok to use the keys on both servers while I'm doing the gradual migration?

2. I've read a couple of posts here that make it seem almost as...
Forum: BES Admin Corner 07-16-2008, 12:13 PM
Replies: 8
Views: 1,835
Posted By TroyB
I guess I need to give more info: Upgrading my...

I guess I need to give more info:

Upgrading my current BES is problematic which is the reason why we're completely wanting to start from scratch. The server is a VM which is OOOOLLLLDDDD. It was...
Forum: BES Admin Corner 07-15-2008, 02:13 PM
Replies: 8
Views: 1,835
Posted By TroyB
That's what I like to hear! It seems 90% of the...

That's what I like to hear! It seems 90% of the upgrade questions here relate to knife edge cutover here which is what I'm trying to avoid even if it means more leg work.

So can you give me a basic...
Forum: BES Admin Corner 07-15-2008, 10:58 AM
Replies: 8
Views: 1,835
Posted By TroyB
My appologies for the slow response. No. It...

My appologies for the slow response.

No. It will be a 100% fresh build.
Forum: BES Admin Corner 07-11-2008, 01:32 PM
Replies: 8
Views: 1,835
Posted By TroyB
Moving users from one BES server to another

Currently running:

BES 4.1.2 on an ESX VM with MSDE

Moving to:

BES 4.1.5 on an ESX 3.5 VM using remote SQL 2005 DB

I will be purchasing the BES Migration Kit and just doing a gradual migration of...
Forum: BES Admin Corner 06-30-2008, 01:08 PM
Replies: 1
Views: 1,245
Posted By TroyB
BES 4.1.2 to 4.1.5 upgrade issues

First off, still relitively new to the BES scene. Kind of learning as I go so please forgive any newbish questions / responses I'm sure to dish out :)

I attempted to do an in place upgrade of our...
Forum: BES Admin Corner 02-16-2007, 11:15 AM
Replies: 236
Views: 30,991
Posted By TroyB
Anyone know?

Anyone know?
Forum: BES Admin Corner 02-15-2007, 02:28 PM
Replies: 236
Views: 30,991
Posted By TroyB
So, the "Updating Your Blackberry Environment to...

So, the "Updating Your Blackberry Environment to Support DST 2007" document recommends everything be installed in this order:

1. Update each Microsoft Windows Server® that is running Microsoft...
Forum: BES Admin Corner 11-29-2006, 10:32 AM
Replies: 8
Views: 1,037
Posted By TroyB
The Attachment Service test was successful. I'll...

The Attachment Service test was successful.

I'll try Puddin's suggestion after market.

Thanks a ton for the suggestions. Any other ideas are greatly appreciated.
Forum: BES Admin Corner 11-28-2006, 03:01 PM
Replies: 8
Views: 1,037
Posted By TroyB
My BES is 4.1.2 btw.

My BES is 4.1.2 btw.
Forum: BES Admin Corner 11-28-2006, 02:59 PM
Replies: 8
Views: 1,037
Posted By TroyB
Would you mind treating my like the BESAdmin...

Would you mind treating my like the BESAdmin idiot that I am and explain that in a bit more detail? :) How do I run an attachment service test and how can I verify if it's service book related? ...
Forum: BES Admin Corner 11-28-2006, 01:33 PM
Replies: 8
Views: 1,037
Posted By TroyB
Yup. It's even happening to mine and I've...

Yup. It's even happening to mine and I've rebooted many times. :(
Forum: BES Admin Corner 11-28-2006, 12:05 PM
Replies: 8
Views: 1,037
Posted By TroyB
Stumped. Unable to view attachments

I've done searches but none of the solutions seem to help me.

I've noticed recently that allot of the devices with newer Handheld software can no longer view attachments like we were able to in the...
Forum: BES Admin Corner 11-16-2006, 03:23 PM
Replies: 3
Views: 700
Posted By TroyB
This can't be all that unusual. Anyone?

This can't be all that unusual.

Anyone?
Forum: BES Admin Corner 11-10-2006, 11:56 AM
Replies: 3
Views: 700
Posted By TroyB
Proper steps for moving BES to new server

My current server has been through TONS of BES upgrades and it's starting to take on more and more errors in the event logs.

I'd like to make a fresh start and have the resources to just build up a...
Forum: BES Admin Corner 11-03-2006, 02:21 PM
Replies: 2
Views: 661
Posted By TroyB
Really odd problem with .doc attachments

Runnig BES 4.1 and 4.1 Handheld software on an 8700C.

This is a real strange one. If I recieve an email with a .doc attachment, when I open the message, highlight the "[1 Attachment]" and click the...
Forum: BES Admin Corner 10-16-2006, 11:03 AM
Replies: 1
Views: 1,328
Posted By TroyB
Adding 8100 to BES issue

Up to this point, all of the deveices we've added have been standard Blackberry devices. But today I got an 8100 to add.

Everything was fine through activation, but we force passwords so once the...
Forum: BES Admin Corner 08-10-2006, 10:54 AM
Replies: 3
Views: 989
Posted By TroyB
Export IT Policy settings in 4.1

Judging by my search, this isn't an option but I just wanted to verify. No exporting of IT Policy settings for viewing? Let's say I want to create a new poilcy and want it to be exactly like a...
Forum: BES Admin Corner 04-03-2006, 11:44 AM
Replies: 8
Views: 1,359
Posted By TroyB
We're running a 150 user production BES server on...

We're running a 150 user production BES server on VMWare. Have been for about 6 months now with no issues what-so-ever.

Runs very smooth and is quite responsive. Actually, I run BOTH BES and...
Forum: BES Admin Corner 03-23-2006, 02:25 PM
Replies: 17
Views: 1,185
Posted By TroyB
Here's a quick screenshot (I blacked out personal...

Here's a quick screenshot (I blacked out personal info) to give you an idea of what I'm referring to. As you can see, The info starting on Line 14 should've been in column J (Where message body is...
Forum: BES Admin Corner 03-23-2006, 01:41 PM
Replies: 17
Views: 1,185
Posted By TroyB
Still screwed. :(

Still screwed. :(
Forum: BES Admin Corner 03-23-2006, 01:22 PM
Replies: 17
Views: 1,185
Posted By TroyB
My bad, you're right. Just gotta figure out some...

My bad, you're right. Just gotta figure out some odd formatting bugs. Excel seems to want to treat carriage returns as comma's for some strange reason screwing with the formatting. :(
Forum: BES Admin Corner 03-23-2006, 11:52 AM
Replies: 17
Views: 1,185
Posted By TroyB
That was it. Just needed to upgrade my HH...

That was it. Just needed to upgrade my HH software.

Unfortunately I'm a tad dissapointed in the logs. :( I was hoping it kept a record of all the body text in responses for SOX purposes but it...
Forum: BES Admin Corner 03-23-2006, 11:15 AM
Replies: 17
Views: 1,185
Posted By TroyB
Please disregard. I found the post about how to...

Please disregard. I found the post about how to install HH software from another carrier so I'm trying that now. I'll let you guys know if that works.

Thanks a ton for all the help!
Forum: BES Admin Corner 03-23-2006, 09:20 AM
Replies: 17
Views: 1,185
Posted By TroyB
:oops: I have the latest handheld software...

:oops:

I have the latest handheld software available for my 7290 which is only 4.02? Am I missing something here?
Forum: BES Admin Corner 03-22-2006, 03:01 PM
Replies: 17
Views: 1,185
Posted By TroyB
OK, I'll give that a shot, thanks! I AM still...

OK, I'll give that a shot, thanks! I AM still just using the default profile as this is just a test BES I don't have any other profiles set up.

So, do you know how often the logs are updated?
Forum: BES Admin Corner 03-22-2006, 02:56 PM
Replies: 17
Views: 1,185
Posted By TroyB
This sucks. I'm still not getting any logging...

This sucks. I'm still not getting any logging and I'd already done everything mentioned here. I now have several days of empty 1k log files. :(
Forum: BES Admin Corner 03-20-2006, 04:23 PM
Replies: 17
Views: 1,185
Posted By TroyB
Yes, Disable SMS Messages Wireless Sync. and...

Yes, Disable SMS Messages Wireless Sync. and Disable PIN Messages Wireless Sync. were both changed to False per the Admin docs.

Maybe the logging doesn't occur on the fly? Maybe during some nightly...
Forum: BES Admin Corner 03-20-2006, 03:53 PM
Replies: 17
Views: 1,185
Posted By TroyB
PIN / SMS Logging in 4.1

Can someone explain how this works? I've created a test BES 4.1 server and have put my BB on it. I followed the directions for setting up the logs and it CREATES the logs just fine, but nothing...
Forum: BES Admin Corner 03-17-2006, 10:06 AM
Replies: 2
Views: 1,028
Posted By TroyB
BES Test Server

So, I'm getting ready to test BES 4.1 in our environment. I go a temporary ID and Key from RIM but do I need a temp user license as well os can I use one of the licenses on our production server...
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