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Forum: BES Admin Corner 01-28-2016, 11:36 AM
Replies: 5
Views: 178
Posted By Kul
Re: Strange Issue with Email flow

I agree, however, we haae tried various different device models (all running 10.3.2) and new and old SIM - all still experiencing the same issues.

we know from the device losg collected from various...
Forum: BES Admin Corner 01-27-2016, 06:43 AM
Replies: 5
Views: 178
Posted By Kul
Re: Strange Issue with Email flow

I have logged a call with the BB Support and from the device logs, they can see connectivity issues

<devicelogs>
Network technology match not found, none Network technology match not found, none
...
Forum: BES Admin Corner 01-27-2016, 06:38 AM
Replies: 5
Views: 178
Posted By Kul
Strange Issue with Email flow

We are experiencing a strange issue and was wondering if anyone else has come across the same issue....

BES10, Exchange 2010

Issue:
Users are unable to send/receive emails on the device for say...
Forum: BES Admin Corner 12-21-2015, 05:54 AM
Replies: 9
Views: 416
Posted By Kul
Re: BB10 mailflow issue

looks like I have to somehow reproduce the issue and get device logs.

thanks for your assistance
Forum: BES Admin Corner 12-18-2015, 07:49 AM
Replies: 9
Views: 416
Posted By Kul
Re: BB10 mailflow issue

But looking at the logs

<2015-11-17 17:05:07.190 GMT>:[1118518]:<MDS-CS_MYSERVERA_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 2126869507, DEVICEPIN = 4bbd5770@[B@3aed2496, VERSION = 16,...
Forum: BES Admin Corner 12-18-2015, 07:40 AM
Replies: 9
Views: 416
Posted By Kul
Re: BB10 mailflow issue

ok - so these log entries are nothing to do with the EAS sync issue. during the time of the outage I cant see anything odd in the logs though
Forum: BES Admin Corner 12-17-2015, 11:51 AM
Replies: 9
Views: 416
Posted By Kul
Re: BB10 mailflow issue

when you say Internet, do you mean web browsing ?
Forum: BES Admin Corner 12-17-2015, 11:48 AM
Replies: 9
Views: 416
Posted By Kul
Re: BB10 mailflow issue

OK, so what I read form the above log entries is ...

Device attempts to sends a packet(message) out, It receives back for some reason a cancellation notification and message is not sent.

but apart...
Forum: BES Admin Corner 12-17-2015, 05:13 AM
Replies: 9
Views: 416
Posted By Kul
BB10 mailflow issue

I have a strange issue where its been reported that some users at random times are unable to send and receive emails on their BB10 devices. We are running BES10 (10.2.5.16) with Exchange 2010 SP3...
Forum: BES Admin Corner 05-08-2015, 06:19 AM
Replies: 0
Views: 1,396
Posted By Kul
Wrong email address for user - URGENT

I noticed that when a user tries to forward an email to himself, their name is displayed in the To field, but the email address displayed under his name doesnt belong to him - its a external address...
Forum: BES Admin Corner 09-15-2014, 07:11 AM
Replies: 1
Views: 1,060
Posted By Kul
BB10 and Sent items

I noticed that we are able to 'File' messages in the inbox but have lost or I can't see anywhere how to 'File' items in the Sent messages, is this not available on BES 10 any more ?
:-(
Forum: BES Admin Corner 09-15-2014, 07:07 AM
Replies: 5
Views: 3,873
Posted By Kul
Re: Assistance required with setting up SCEP

I think i got it to work, in my case, i had duplicated a user cert rather then a computer type and changed some permissions. Once corrected seems to be working fine. Testing it now.
Forum: BES Admin Corner 09-10-2014, 09:58 AM
Replies: 5
Views: 3,873
Posted By Kul
Re: Assistance required with setting up SCEP

not the error i am getting and checked anyway - none of the causes appear in the log files - opening call with RIM and MS now :-(
Forum: BES Admin Corner 09-09-2014, 10:43 AM
Replies: 5
Views: 3,873
Posted By Kul
Re: Assistance required with setting up SCEP

Few things, RIM support told me the template I was using was wrong and I changed the regkey HKLM\Software\Microsoft\Crytography\MSCEP and changed the values to the correct template.

Also, my UPN is...
Forum: BES Admin Corner 08-26-2014, 10:48 AM
Replies: 5
Views: 3,873
Posted By Kul
Assistance required with setting up SCEP

I am looking to setup SCEP so users dont have to keep entering their device passwords once their AD passwords are changed.

I thought it was a simple thing .... I was wrong, anyway...

I setup a NDES...
Forum: BES Admin Corner 08-26-2014, 10:42 AM
Replies: 3
Views: 2,004
Posted By Kul
Re: BB10 Software update via BAS - software configuration ?

You are only able to push device OS via the policies on BES 10 if your on xxx8216;Work space onlyxxx8217; or xxx8216;Work and personal xxx8211; Regulatedxxx8217; license types
Forum: BES Admin Corner 06-12-2014, 11:54 AM
Replies: 3
Views: 2,004
Posted By Kul
Re: BB10 Software update via BAS - software configuration ?

read that it can be done but only if you have the correct license type :-(
Forum: BES Admin Corner 06-12-2014, 06:47 AM
Replies: 3
Views: 2,004
Posted By Kul
BB10 Software update via BAS - software configuration ?

RIM say are three ways to update your smartphone software if you are running BlackBerry 10, from the web, Using BlackBerry Link and From your smartphone (over-the-air).

Is there a way how we can...
Forum: BES Admin Corner 07-30-2013, 05:04 AM
Replies: 2
Views: 2,187
Posted By Kul
Re: Moving from Test to Prod Server (BES10.1)

Found solution in the Licensing guide page 18, also in KB34147 - How to switch Licensing Servers for Blackberry enterprise Server 10...
Forum: BES Admin Corner 07-24-2013, 11:32 AM
Replies: 2
Views: 2,187
Posted By Kul
Moving from Test to Prod Server (BES10.1)

I built a BES10 server using the trial Keys, traded 10CALís to BES10 and applied the licences to the Server and all working fine. Then upgraded to BES 10.1 and converted the licences to ver 10.1 and...
Forum: BES Admin Corner 07-24-2013, 11:22 AM
Replies: 4
Views: 2,255
Posted By Kul
Re: SQL High Availability on BES10.1

Can be done I guess ... KB34373...
Forum: BES Admin Corner 07-24-2013, 09:36 AM
Replies: 4
Views: 2,255
Posted By Kul
Re: SQL High Availability on BES10.1

I am actually not sure SQL Mirroring can be done now, as I have just noticed that the "Database Mirroring" tab on the Server Configuration Panel of BES10 doesnt exist anymore !! - is present on...
Forum: BES Admin Corner 07-24-2013, 09:31 AM
Replies: 5
Views: 2,073
Posted By Kul
Re: Upgrading from BES 5 to 10

I would suggest you start by doing a search here on BES10, there is lots of useful information here
Forum: BES Admin Corner 07-24-2013, 09:29 AM
Replies: 4
Views: 2,255
Posted By Kul
Re: SQL High Availability on BES10.1

ok , but assuming you dont have SQL in cluster mode but instead have SQL Mirroring enabled, would the way I have been doing work ?
Forum: BES Admin Corner 07-24-2013, 06:36 AM
Replies: 4
Views: 2,255
Posted By Kul
SQL High Availability on BES10.1

Under BES5.0.3, we have BES HA setup which protects us against node failure but to provide HA for the SQL DB, I confgured SQL mirroring for the BESMgmt database and when the SQL serverA goes down,...
Forum: BES Admin Corner 07-04-2013, 10:01 AM
Replies: 0
Views: 1,295
Posted By Kul
Test BES10 Server to Prod BES10 ??

We currently have a BES10.1 Server with 10 users on it. Everything is working fine on this test server now, but with this new licensing model etc, i am looking to build a production BES10.1 server...
Forum: BES Admin Corner 07-04-2013, 09:54 AM
Replies: 5
Views: 1,855
Posted By Kul
Forum: BES Admin Corner 06-28-2013, 12:02 PM
Replies: 4
Views: 3,733
Posted By Kul
Re: Q10, BES10 & Single Workspace

I think to do this you need a separate Corporate CAL
Forum: BES Admin Corner 06-14-2013, 09:13 AM
Replies: 2
Views: 1,980
Posted By Kul
Re: HELP - BES 10.1 Licensing

resolved by going to the 10.0 to 10.1 trade-up site. I was trying the 10.0 trade-up site
Forum: BES Admin Corner 06-14-2013, 05:45 AM
Replies: 2
Views: 1,980
Posted By Kul
HELP - BES 10.1 Licensing

I had BES 10.0 running with Interim CAL's, I upgraded to 10.1 yesterday and then realized I need to migrate the CALs - Opps !

I followed the tool...
Forum: BES Admin Corner 05-29-2013, 06:16 AM
Replies: 2
Views: 1,558
Posted By Kul
Re: Work drives ???

got it to work, i just used the app from AppWorld using the URL
Forum: BES Admin Corner 05-29-2013, 04:54 AM
Replies: 2
Views: 1,558
Posted By Kul
Re: Work drives ???

reading through the developer section, looks like I need .bar files - any idea where I can get this from ?
Forum: BES Admin Corner 05-29-2013, 04:30 AM
Replies: 2
Views: 1,558
Posted By Kul
Work drives ???

I am looking to set Work drives, but cant find much info except that install the app which I have on the device, but i am not sure what I need to do on the server side.

anyone got this working ?
Forum: BES Admin Corner 05-25-2013, 05:35 AM
Replies: 1
Views: 4,486
Posted By Kul
Re: Setting up ActiveSync with iPhone/Android on BES10

Is the user enabled to use ActiveSync on the email features tab
Posted via BlackBerryForums.com Mobile
Forum: BES Admin Corner 05-24-2013, 05:40 AM
Replies: 4
Views: 3,733
Posted By Kul
Re: Q10, BES10 & Single Workspace

Let us know if you make any progress on this
Posted via BlackBerryForums.com Mobile
Forum: BES Admin Corner 05-15-2013, 06:55 AM
Replies: 5
Views: 1,855
Posted By Kul
Re: Same user on BES5 and BES10

I have just a test and it seems to already work, i am sure when i tried it initially it didnt work but maybe i missed something earlier. so just ignore my question posted above.
Forum: BES Admin Corner 05-15-2013, 06:19 AM
Replies: 5
Views: 1,855
Posted By Kul
Same user on BES5 and BES10

I know that you can't have a activated user on BES5 and also activated on BES10, I heard that the new service pack to be released will enable a user to be activated and working on both environments,...
Forum: BES Admin Corner 05-09-2013, 11:52 AM
Replies: 2
Views: 4,126
Posted By Kul
Re: BB10 not receiving emails

I had created the email profile pointing to the US CAS Server and tried about 3 times and it failed to sycn any data, before I pointed the user to the UK CAS Server. after doing everything I knew...
Forum: BES Admin Corner 05-09-2013, 08:48 AM
Replies: 2
Views: 4,126
Posted By Kul
BB10 not receiving emails

We have a user in our US Office (Exchange Server 2007 there has a CAS role) and in UK, we also have a CAS Server.

I have created a user in US office and have set the Email profile to the UK CAS...
Forum: BES Admin Corner 05-03-2013, 12:18 PM
Replies: 1
Views: 1,640
Posted By Kul
Re: BES10 - Unable to add MDM domain

was occuring because I had an issue on the BES poolname - the BAS-AS process kept getting killed - resolved that and then was OK to add to BES 10 Domain
Forum: BES Admin Corner 05-02-2013, 04:47 AM
Replies: 1
Views: 1,640
Posted By Kul
BES10 - Unable to add MDM domain

I have installed BDS which is working fine, we have BES 5.0.3 MR8 running and I am trying to install the MDM component (Exchange 2007 backend)

I have managed to add the BES10 MDM domain, but when...
Forum: BES Admin Corner 04-18-2013, 10:11 AM
Replies: 1
Views: 1,360
Posted By Kul
Re: Log Entry - message delay

If this is a known issue and loggin this instead of RELOAD_FOLDERS, why is it trying to do the reloading of folders ?
Forum: BES Admin Corner 04-18-2013, 09:59 AM
Replies: 1
Views: 1,360
Posted By Kul
Log Entry - message delay

Under BES 5.0.3 MR7, I noticed some entries in the log files, I am not sure what it means but know that its causing mail delays of 47mins for this user. I would appreciate if someone could explain...
Forum: BES Admin Corner 04-08-2013, 07:47 AM
Replies: 5
Views: 3,027
Posted By Kul
Re: Issues with new bes after exchange migration.

are you sure when you ping the new server, its not returning the old server address ?
Forum: BES Admin Corner 04-05-2013, 07:31 AM
Replies: 4
Views: 1,694
Posted By Kul
Re: BDS Sync not working Exch 2007

I changed it to basic andf ignore client cert on the Microsoft-server-activesync properties on the CAS role
Forum: BES Admin Corner 03-20-2013, 12:04 PM
Replies: 4
Views: 1,694
Posted By Kul
Re: BDS Sync not working Exch 2007

got this to work :-), noticed that the authentication was incorrectly set.
Forum: BES Admin Corner 03-20-2013, 11:22 AM
Replies: 4
Views: 1,694
Posted By Kul
BDS Sync not working Exch 2007

I installed the BDS (BES10) on vmware and trying to activate one BB Z10 device. Provided the user with server address and activation password to activate the device and activation starts and...
Forum: BES Admin Corner 03-15-2013, 12:48 PM
Replies: 6
Views: 5,548
Posted By Kul
Unhappy Unable to readd user BDS (BES10)

While testing, I added a user to BDS (BES10) and activated user (although had an issue where emails were not syncing), deleted the user but now I can't readd the user to the BDS again, doesnt list...
Forum: BES Admin Corner 03-14-2013, 11:00 AM
Replies: 20
Views: 5,813
Posted By Kul
Re: Bds10

What I have found is... I can activate a user on a EXCH2007 server which has HUB/CAS/MBX roles installed fine by pointing the Email profile to this server, but the scenario I am having issues is the...
Forum: BES Admin Corner 03-14-2013, 05:49 AM
Replies: 20
Views: 5,813
Posted By Kul
Re: Bds10

Yes, I tried active sync without the bds and direct to Exchange server and it worked. - so really cant see what is stopping the sync
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