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Forum: BlackBerry Help 11-28-2013, 10:32 PM
Replies: 9
Views: 1,197
Posted By BB-Tech support
Re: Help - my BlackBerry won't recognise my password

How about you connect that BlackBerry to Computer

you will be prompted to put password..

This way (if you r rightful owner) you cant make mistake typing password on computer keyboard.
Forum: BES Admin Corner 11-28-2013, 10:26 PM
Replies: 1
Views: 1,071
Posted By BB-Tech support
Re: UDS ROOT Certificate

How to configure new email notifications for Secure Work Space on iOS devices
KB34664-How to configure new email notifications for Secure Work Space on iOS devices...
Forum: BES Admin Corner 11-28-2013, 09:55 PM
Replies: 9
Views: 4,985
Posted By BB-Tech support
Re: BlackBerry Enterprise Server License Trade Up

As of Dec 3rd 2013 licensing will change with BES10.2
Forum: BES Admin Corner 11-28-2013, 09:47 PM
Replies: 5
Views: 1,215
Posted By BB-Tech support
Re: Updating UDS SRP ID and Auth

Bud can you browse this on your PC

https://cc.bbsecure.com/srpID/go

where cc is country code and srp is ur SRP ID

you should get activation page
Forum: BES Admin Corner 11-27-2013, 11:01 PM
Replies: 5
Views: 1,215
Posted By BB-Tech support
Re: Updating UDS SRP ID and Auth

What version of BES10 u have installed?
Forum: BES Admin Corner 02-10-2012, 08:56 PM
Replies: 9
Views: 4,870
Posted By BB-Tech support
Re: [40000] (02/06 07:14:23.307):{0x1730} [BIPP] Received status FAILED, Tag=350

When I check the BlackBerry Expert Support Center and run the xxx8220;Enterprise Activation Readinessxxx8221;, I get an error message saying xxx8220;Error: Provisioning not validxxx8221;. How...
Forum: New Members Forum 01-13-2012, 06:30 PM
Replies: 4
Views: 2,041
Posted By BB-Tech support
Re: hello..

Welcome to Blackberry world
Forum: BlackBerry Help 01-13-2012, 06:23 PM
Replies: 10
Views: 1,205
Posted By BB-Tech support
Re: Unlock Instructions for 8110 from AT&T won't work ??

here are instructions

1) Turn off/Disable all connections (Bluetooth, WIFI and Network communications).
2) Go to Settings
3) Go to Options
4) Go to Advanced Options
5) Go to SIM Card
6) Type "meppd"...
Forum: BES Admin Corner 01-13-2012, 06:15 PM
Replies: 8
Views: 1,697
Posted By BB-Tech support
Re: Going to SP2 MR5 for Exchange 2010 compatibility Thurs at 6 PM

3gb of rum is enough for 120 users

you said that few users started bit rest of them not

did you move bes admin mailbox to exchange 2010?
did you assign proper permissions for besadmin account on ...
Forum: BES Admin Corner 01-13-2012, 05:52 PM
Replies: 5
Views: 2,585
Posted By BB-Tech support
Re: User not activating BES 5.0.3 Exch 2003

Put user on static mailbox agent

KB12766-How to assign a BlackBerry smartphone user to a static mailbox agent on a BlackBerry Enterprise Server (http://www.blackberry.com/btsc/KB12766)
Forum: BES Admin Corner 11-28-2011, 05:10 PM
Replies: 1
Views: 1,519
Posted By BB-Tech support
Re: BAS: issues logging in

Call RIM
Only TIER 3 (analyst) are able to fix that for you
Forum: BES Admin Corner 11-28-2011, 05:02 PM
Replies: 7
Views: 2,032
Posted By BB-Tech support
Re: BES Enterprise monitoring - what do you use?

Blacberry monitoring service is in EOL (end of life) in february 2012
Forum: BES Admin Corner 11-28-2011, 04:39 PM
Replies: 4
Views: 2,746
Posted By BB-Tech support
Re: cannot upgrade to bes 5.0.3 mr5

You said you running SQL localy and you have HA pair
Tell me please how you running that HA bes server?
1. Is your database repicates from primary BAS SQL server to HA BES SQL server?
2. Is your HA...
Forum: General BlackBerry Discussion 11-28-2011, 04:20 PM
Replies: 9
Views: 1,203
Posted By BB-Tech support
Re: Blackberry App World (urgent?!)

LOL it is urget for you
do a hard restet ( pull the batter out wait for a few seconds and put battery back)
and see if your storage in MB goes up.
Forum: BES Admin Corner 11-28-2011, 04:17 PM
Replies: 3
Views: 1,094
Posted By BB-Tech support
Re: Swing migration, BES process.

If its same domain and same bes(using same srp Id) you donít have to have old bes up and running to use migration tool
Just connect to old bes database on one side and to new database on new...
Forum: BES Admin Corner 11-28-2011, 04:05 PM
Replies: 4
Views: 1,013
Posted By BB-Tech support
Re: BES5 MAPI Notifcation

What is your exchange version (SP and RU)
and what is mapi version you have on bes server.
Forum: General PlayBook Discussion 11-28-2011, 04:03 PM
Replies: 8
Views: 3,171
Posted By BB-Tech support
Re: Since upgraded to 1.08.4985 wifi is not working right

There is know issue with 1.08.4985 playbook software update and wi-fi
revert to 1.07 and wait for stable release

I got email at work today about software update 1.08.4985
Forum: BES Admin Corner 11-03-2011, 04:01 AM
Replies: 11
Views: 4,885
Posted By BB-Tech support
Re: Cant access BAS site

Hi Far
Im sorry took me few days to reply to your post

Error is th same


(10/31 11:55:30:812):{main} [com.rim.bes.bas.pluginmanager.PlugInManagerBean] [INFO] [BBAS-1000] {u=SystemUser, t=46}...
Forum: BES Admin Corner 10-27-2011, 10:09 AM
Replies: 11
Views: 4,885
Posted By BB-Tech support
Re: Cant access BAS site

Here is your fix

This is your log entry with error

com.rim.bes.basplugin.activedirectory.CouldNotGetExchangeGCInfoException: Message: 'LOGIN ERROR: _getExchangeGCInfo Failed to get Global Catalog...
Forum: BES Admin Corner 10-27-2011, 09:07 AM
Replies: 11
Views: 4,885
Posted By BB-Tech support
Re: Cant access BAS site

I have few questions for you

1. What java runtime environment you have installed on Bes server?
2. Is your BES server time is not greater than 5 min from Domain controller serve time

and
can...
Forum: BES Admin Corner 10-27-2011, 08:49 AM
Replies: 6
Views: 1,147
Posted By BB-Tech support
Re: New to BES admin help

U need to read
BlackBerry Enterprise Server Version: 5.0 Policy Reference Guide

here is...
Forum: BES Admin Corner 10-27-2011, 08:42 AM
Replies: 2
Views: 1,517
Posted By BB-Tech support
Re: BES 5.1, CALICSSynchronizer errors started to appear.

hi millardus
Its look like that user have corupted calendar entry

take a look at this KB

"CalICSSynchronizer::Synchronize - Synchronize failed: (0x80004005)" appears in the Windows Event...
Forum: BlackBerry Help 10-27-2011, 08:37 AM
Replies: 1
Views: 574
Posted By BB-Tech support
Re: Exchange migration

Everyhting what is stored on device will be wiped.
Contents on media card can be wiped if u check box in secutiry wipe.
Forum: BlackBerry Help 10-27-2011, 08:33 AM
Replies: 12
Views: 4,512
Posted By BB-Tech support
Re: Cannot connect to exchange server

Is your outlook connected to exchnage.
Forum: BlackBerry Help 10-09-2011, 11:14 AM
Replies: 5
Views: 1,113
Posted By BB-Tech support
Re: how do i sync my bb curve with my computer?

here is user manuel for BlackBerry desktop manager 6.1

http://docs.blackberry.com/en/smartphone_users/deliverables/29196/BlackBerry_Desktop_Software-User_Guide--1674986-0530104832-001-6.1-US.pdf
Forum: BES Admin Corner 10-09-2011, 10:52 AM
Replies: 8
Views: 2,689
Posted By BB-Tech support
Re: BES5.0 and Exchange 2010 - Device GAL Lookup

Delete Deskyop[ALP] and resend service books from BES.
Forum: BES Admin Corner 10-09-2011, 10:39 AM
Replies: 5
Views: 1,382
Posted By BB-Tech support
Re: BES sending duplicate emails over and over again

Check provisioning

and this

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01655
Forum: BES Admin Corner 03-19-2011, 10:42 AM
Replies: 8
Views: 3,060
Posted By BB-Tech support
Re: user limit 5.0.1

For full BES +-2000 users ( mapi limitations, theoretically 2500 per server)
One messaging agent can create up to 100 threads, maximum of 5 users per thread (100 treads * 5 users * 5 messaging agents...
Forum: BES Admin Corner 03-19-2011, 10:28 AM
Replies: 10
Views: 2,182
Posted By BB-Tech support
Re: Planning Upgrade BES 4.0.7 (Bundle 14) to BES 4.1.6 and move to new server

My advice is for you is to get T-support code from RIM ( for example advantage customer).
When you have support contract with RIM, you are eligible for free upgrades, tech support calls, migration...
Forum: BlackBerry Help 03-19-2011, 10:04 AM
Replies: 3
Views: 1,182
Posted By BB-Tech support
Re: apps error 523 rest ?

Try hard reset ( pull the battery out for about 30sec)
if that doesn't fix reload device software
Forum: BlackBerry Help 02-20-2011, 01:11 PM
Replies: 18
Views: 15,095
Posted By BB-Tech support
Re: Blackberry doesn't finish loading and won't turn on!!

from drop down list select your model
and when page reload download the 1st link under drop down menu
Forum: BlackBerry Help 02-20-2011, 12:57 PM
Replies: 18
Views: 15,095
Posted By BB-Tech support
Forum: BlackBerry Help 02-20-2011, 12:54 PM
Replies: 11
Views: 2,692
Posted By BB-Tech support
Re: cant receive or send emails

On blackberry device go to
option>security option>information
if you see there entry desktop on bottom of the page you are probably on bes

when you try to send email see if you get RED X
if you...
Forum: BES Admin Corner 02-20-2011, 12:46 PM
Replies: 10
Views: 2,089
Posted By BB-Tech support
Re: Error: Reinstalled BES

Also try this resolution
When opening BlackBerry Administration Service "Page Cannot be displayed" error is displayed and the BlackBerry Administration Service closes
KB19076-When opening BlackBerry...
Forum: BES Admin Corner 02-20-2011, 12:42 PM
Replies: 10
Views: 2,089
Posted By BB-Tech support
Re: Error: Reinstalled BES

Can you post BAS-AS log
that is log directly related to BAS_AS service
try to open BAS
when error out open BAS_AS log file and copy and past last 50-100 lines
Forum: BlackBerry Help 02-20-2011, 11:41 AM
Replies: 18
Views: 15,095
Posted By BB-Tech support
Re: Blackberry doesn't finish loading and won't turn on!!

1. you have to go and download device software for you blackberry
BlackBerry - BlackBerry Desktop and Device Software Download Sites (http://us.blackberry.com/support/downloads/download_sites.jsp)
2....
Forum: BES Admin Corner 02-20-2011, 11:28 AM
Replies: 7
Views: 1,859
Posted By BB-Tech support
Re: 100s of times daily the following MOM message arrive - what does it mean ?

Your static mailbox agent failed to start
Can you post a logs for the time event viewer error occur
look in logs folder for specific log
bes server name_date_MAGT_361_00001 or look for any log with...
Forum: BlackBerry Help 02-20-2011, 11:20 AM
Replies: 18
Views: 15,095
Posted By BB-Tech support
Re: Blackberry doesn't finish loading and won't turn on!!

if doesnt want to load and you can connect to computer, you have to re install device software

Try using loader.exe

got to
C:\Program Files\Common Files\Research In Motion\AppLoader

there you...
Forum: BES Admin Corner 02-20-2011, 11:10 AM
Replies: 7
Views: 1,533
Posted By BB-Tech support
Re: Reinstall BES on w8r2

never run anything on BES as administrator

Registry keys for mapi are created in hkey curent user
if anything tells you that you have to run as administrator then turn of UAC on server 2008 or...
Forum: BES Admin Corner 02-20-2011, 11:06 AM
Replies: 7
Views: 1,533
Posted By BB-Tech support
Re: Reinstall BES on w8r2

1.Be sure you installing BES using BESAdmin account.
2.Also turn off UAC on server.
3. Remove MAPI from programs and features.
and install it again using BESadmin account (besadmin have to be member...
Forum: BES Admin Corner 02-20-2011, 10:53 AM
Replies: 12
Views: 7,799
Posted By BB-Tech support
Re: BES problem "Still handled by desktop"

Hendhled by the desktop means that BES didn't picked up ETP message.
Its seams that your messaging aren't opening mailbox but there is no ETP email.
Try to remove user from bes
also when asking you...
Forum: BES Admin Corner 01-24-2011, 06:30 PM
Replies: 64
Views: 36,060
Posted By BB-Tech support
Re: Message delays on BES 5.0.2

Are there any errors in router log?
Forum: BES Admin Corner 01-10-2011, 02:39 PM
Replies: 3
Views: 1,307
Posted By BB-Tech support
Re: Help! BESExpress Consuming Disk Space

Logs maintenance
How to configure a maximum number of days for BlackBerry Enterprise Server debug log files
KB10345-How to configure a maximum number of days for BlackBerry Enterprise Server debug...
Forum: BES Admin Corner 01-10-2011, 02:32 PM
Replies: 5
Views: 2,982
Posted By BB-Tech support
Re: Error Accessing DB after 5.0.2 Upgrade

Yes you can start from begging
You suppose to have BESMgmt.bak in SQL data folder (loo in backup)

Now you have to uninstall BES
you have to detach your BESMgmt database from sql
and you have to...
Forum: BES Admin Corner 10-20-2010, 10:01 AM
Replies: 3
Views: 3,811
Posted By BB-Tech support
Try to regenerate encryption key on...

Try to regenerate encryption key on devices
KB10836-How to regenerate encryption keys on a BlackBerry smartphone activated on a BlackBerry Enterprise Server...
Forum: BES Admin Corner 10-20-2010, 09:58 AM
Replies: 8
Views: 1,040
Posted By BB-Tech support
God Bless Norton Ghost Saved me so much time...

God Bless Norton Ghost

Saved me so much time when I mess up something
Forum: BES Admin Corner 10-20-2010, 09:55 AM
Replies: 9
Views: 3,476
Posted By BB-Tech support
Sorry bud Can be ONLY domain user Sorry typing...

Sorry bud

Can be ONLY domain user
Sorry typing mistake
Forum: BES Admin Corner 10-20-2010, 09:35 AM
Replies: 40
Views: 3,985
Posted By BB-Tech support
Its ok we all trying to help and save few bucks...

Its ok
we all trying to help and save few bucks :smile:

I know that in US some things work different
Forum: BES Admin Corner 10-20-2010, 09:26 AM
Replies: 40
Views: 3,985
Posted By BB-Tech support
Its not about is something is clear to me or...

Its not about is something is clear to me or not
I said try before you buy
DEESNT COST to TRY

if its work great for him, if doesn't then he will have to purchase
BES provisioning
Forum: BES Admin Corner 10-20-2010, 09:14 AM
Replies: 40
Views: 3,985
Posted By BB-Tech support
If us have Enterprise activation in device...

If us have Enterprise activation in device service book
you will be ok to activate
Try with regular data plan before you buy BES provisioning
As I said, I had activated two devices here in Ontario...
Showing results 1 to 50 of 162

 
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