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Forum: BES Admin Corner

03-14-2012, 12:37 PM

Replies: 9

OpenMsgStore Failed - all of a sudden!

Views: 11,091

Posted By SullyBES

Re: OpenMsgStore Failed - all of a sudden!

Changing the registry setting for Max number of allowed sessions on the exchange 2003 machine, and then restarting the information store seems to have resolved my problem.

Thanks for that link...

Forum: BES Admin Corner

03-13-2012, 01:13 PM

Replies: 9

OpenMsgStore Failed - all of a sudden!

Views: 11,091

Posted By SullyBES

Re: OpenMsgStore Failed - all of a sudden!

Okay I think we are getting somewhere now-- On the exchange 2003 machine, I found an event log error indicating the following:
Event Type: Error
Event Source: MSExchangeIS
Event Category: General ...

Forum: BES Admin Corner

03-13-2012, 01:05 PM

Replies: 9

OpenMsgStore Failed - all of a sudden!

Views: 11,091

Posted By SullyBES

Re: OpenMsgStore Failed - all of a sudden!

File Version 6.5.8244.0 for CDO.DLL

I found this in the MAGT log for all of the effected users:
MAPI call failed. Error 'The information store could not be opened.', LowLevelError 0, Component...

Forum: BES Admin Corner

03-13-2012, 12:02 PM

Replies: 9

OpenMsgStore Failed - all of a sudden!

Views: 11,091

Posted By SullyBES

Re: OpenMsgStore Failed - all of a sudden!

New Bes Express server is on Windows 2008 R2. We are currently in the transition from Exchange 2010 SP 1 from Exchange 2003. The besadmin account is on the new exchange 2010 server, most of the users...

Forum: BES Admin Corner

03-12-2012, 06:09 PM

Replies: 9

OpenMsgStore Failed - all of a sudden!

Views: 11,091

Posted By SullyBES

Re: OpenMsgStore Failed - all of a sudden!

Also, I am not receiving this error message for all users-- just the ones moved with the Transporter tool in the past day, or those that were activated directly on the new BESEX today.

Forum: BES Admin Corner

03-12-2012, 06:08 PM

Replies: 9

OpenMsgStore Failed - all of a sudden!

Views: 11,091

Posted By SullyBES

OpenMsgStore Failed - all of a sudden!

Hello everyone,

A few weeks back, I got a new BESEX server up and running, along-side our existing old BES server (which we are working on eliminating). Things have been going smoothly, we've been...

Forum: BES Admin Corner

02-17-2012, 05:21 PM

Replies: 7

Full download of BES software for reinstall

Views: 4,106

Posted By SullyBES

Re: Full download of BES software for reinstall

Well the plan is to reinstall on new hardware. Currently we are 5.0 SP2. I talked to Blackberry just a few minutes ago and the lady I talked to told me that, despite my thinking it was crazy, I would...

Forum: BES Admin Corner

02-17-2012, 04:27 PM

Replies: 7

Full download of BES software for reinstall

Views: 4,106

Posted By SullyBES

Full download of BES software for reinstall

Hello gang,

Is there a download location to get a full install version of the BES product? We would like to re-install onto new hardware, but the original BES media we have is long gone (I think...

Forum: BES Admin Corner

02-15-2012, 10:46 AM

Replies: 4

Updating BES -- can I do the latest, or everything?

Views: 1,555

Posted By SullyBES

Re: Updating BES -- can I do the latest, or everything?

Thanks guys. I've spent a lot of time reading documentation and various guides in the last several days, but since I am so new to this I wanted it spelled out clearly for me. I appreciate the...

Forum: BES Admin Corner

02-14-2012, 05:15 PM

Replies: 4

Updating BES -- can I do the latest, or everything?

Views: 1,555

Posted By SullyBES

Updating BES -- can I do the latest, or everything?

Hello blackberry forums,

I have recently "inherited" a small BES installation, and am working on getting up to speed on administrating and managing this system. Our current install is 5.0.1 Bundle...

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