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Forum: BES Admin Corner 01-31-2016, 08:41 AM
Replies: 3
Views: 379
Posted By freakinvibe
Re: Bes 12

BES Version 12.0.3 does not exist. Try to upgrade to BES 12.3.1, this will also install the correct Java version and you should be good again.
Forum: BES Admin Corner 01-29-2016, 07:03 AM
Replies: 3
Views: 379
Posted By freakinvibe
Re: Bes 12

The KB you listed is not related to your problem.

Some background is needed:

Which BES Version (SP, MR levels)
Has this worked ever before or is this a fresh install
If it has worked before, what...
Forum: BES Admin Corner 01-29-2016, 06:59 AM
Replies: 3
Views: 209
Posted By freakinvibe
Re: Cannot contact to srp

From BES, try to ping de.srp.blackberry.com. For me the ping works and looks like this:

Pinging srp.eu.blackberry.com [93.186.25.33] with 32 bytes of data:
Reply from 93.186.25.33: bytes=32...
Forum: BES Admin Corner 01-20-2016, 05:13 AM
Replies: 2
Views: 690
Posted By freakinvibe
Just create another account and order a trial....

Just create another account and order a trial. Then download. I have no other solution at the moment.


Posted via BlackBerryForums.com Mobile
Forum: BES Admin Corner 01-20-2016, 02:02 AM
Replies: 2
Views: 359
Posted By freakinvibe
Thanks for posting the solution. Posted via...

Thanks for posting the solution.


Posted via BlackBerryForums.com Mobile
Forum: BES Admin Corner 12-21-2015, 03:18 PM
Replies: 2
Views: 690
Posted By freakinvibe
BES 12.3.1 has been released

BES 12.3.1 (Service Pack 3 Maintenance Release 1) has been released for download.
Forum: BES Admin Corner 12-11-2015, 05:37 AM
Replies: 7
Views: 922
Posted By freakinvibe
Re: BES12.3 and Android for Work

So I got AfW to work on an Samsung Nexus tablet with Android 5.1.1 on.

It pushes the App suite "Divide Productivity" to the device which enables you to use business email/contacts/calendar...
Forum: BES Admin Corner 12-04-2015, 10:28 AM
Replies: 7
Views: 922
Posted By freakinvibe
Re: BES12.3 and Android for Work

I don't know what to do as I have never tried to remove the partnership.

Maybe create a new account with Google for the new domain?
Forum: BES Admin Corner 12-03-2015, 09:50 AM
Replies: 7
Views: 922
Posted By freakinvibe
Re: BES12.3 and Android for Work

From the troubleshooting guide:

When you troubleshoot activation of Android for Work devices, check the following:


Make sure the device supports Android for Work. For more information, visit...
Forum: BES Admin Corner 12-02-2015, 05:04 PM
Replies: 7
Views: 922
Posted By freakinvibe
Re: BES12.3 and Android for Work

Has the user been created on the Google cloud? Either automatically or manually.

It is correct, you need the BES12 Client app.
Forum: BES Admin Corner 12-02-2015, 05:01 PM
Replies: 3
Views: 615
Posted By freakinvibe
BBM Meetings will be shut down beginning of 2016

Just heard from our Blackberry contact that BBM Meetings are dead.

Confirmation here: BlackBerry will shut down BBM Meetings service on Feb. 10, 2016 | CrackBerry.com...
Forum: BES Admin Corner 12-02-2015, 12:09 PM
Replies: 8
Views: 603
Posted By freakinvibe
Re: Blackberry's own BES support forums are now closed?

I have heard from the Blackberry community manager that this was ordered by his boss. No explanation given.
Forum: BES Admin Corner 12-02-2015, 12:02 PM
Replies: 8
Views: 603
Posted By freakinvibe
Re: Blackberry's own BES support forums are now closed?

I will probably use this forum more often again now as the official one has closed down.
Forum: General BlackBerry Classic Discussion - BlackBerry 10 05-22-2015, 03:32 AM
Replies: 10
Views: 1,858
Posted By freakinvibe
Re: Voice note without Remember

The voice notes are .m4a files and can be found in the "voice" folder.

If you open the "File Manager" app on the Classic, you will see the folder besides "books", "camera", "documents", "downloads",...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 05-21-2015, 12:58 PM
Replies: 10
Views: 1,858
Posted By freakinvibe
Re: Voice note without Remember

If you just changed the Curve for a Classic because of the hotspot functionality you could have upgraded to OS 7.1 which introduced the hotspot functionality. I don't know if the Curve allowed OS...
Forum: BES Admin Corner 03-27-2015, 02:17 PM
Replies: 5
Views: 2,659
Posted By freakinvibe
Re: BES12 SP upgrade worked but web consoles now unavailable

OK, I fixed the problem:


Go to the following KB: KB36703-Minimum list of port numbers required to be open between BES12 instances (http://www.blackberry.com/btsc/KB36703)
The SQL query reports...
Forum: BES Admin Corner 03-25-2015, 01:25 PM
Replies: 5
Views: 2,659
Posted By freakinvibe
Re: BES12 SP upgrade worked but web consoles now unavailable

I am having the exact same issue as the original poster. Upgraded from
12.0.1 to 12.1.0. After the upgrade the admin console stays blank. Same errors in the UI log. 8 GB RAM, 50% used.
Forum: General Z10 Series Discussion - BlackBerry 10 03-15-2013, 06:08 PM
Replies: 73
Views: 8,834
Posted By freakinvibe
Re: I tried. Really, I tried.

No, I don't think you can do that. There is also no "Mark All" possibility.
Forum: General Z10 Series Discussion - BlackBerry 10 03-15-2013, 05:54 PM
Replies: 73
Views: 8,834
Posted By freakinvibe
Re: I tried. Really, I tried.

Deleting multiple messages at once is possible. Touch a message in the list for a second and on the right side, a menu will open. Click on the icon that looks like a tick box. Then touch as many...
Forum: General Z10 Series Discussion - BlackBerry 10 03-15-2013, 05:37 PM
Replies: 12
Views: 3,553
Posted By freakinvibe
Re: Pin messages

Shortcuts (e.g. press "u" to go to last unread message) might come back with the Q10. This is what I hope.
Forum: BES Admin Corner 01-23-2013, 11:28 AM
Replies: 13
Views: 6,816
Posted By freakinvibe
Re: BlackBerry Enterprise Server License Trade Up

Blackberry Device Service with Blackberry Mobile Fusion = This exists now

Blackberry Enterprise 10 = This will exist in the future, it combines BDS + UDS + Fusion
Forum: BES Admin Corner 01-23-2013, 11:22 AM
Replies: 1
Views: 939
Posted By freakinvibe
Re: Password expiry/change logs

No.

This info is stored on each individual device.
Forum: BES Admin Corner 01-21-2013, 02:23 AM
Replies: 9
Views: 14,555
Posted By freakinvibe
Re: Z10 Phones and BES 5.0.3

Both is true. BES 5 does not support BB 10 devices. The successor product, BDS, does support BB 10 devices.

There is no integration, BDS and BES5 are separate products.
Forum: BES Admin Corner 01-17-2013, 05:58 AM
Replies: 9
Views: 14,555
Posted By freakinvibe
Re: Z10 Phones and BES 5.0.3

No, you mixed something up there. You should upgrade from 5.0.3 to 5.0.4. You don't need 5.0.3 and 5.0.4 in parallel.
Forum: BES Admin Corner 01-17-2013, 04:52 AM
Replies: 9
Views: 14,555
Posted By freakinvibe
Re: Z10 Phones and BES 5.0.3

At the moment: For Z10: Setup BDS on a separate server.

In May 2013: Setup BES10 (or migrate BDS to BES10). BES5 and BES10 can happily sit on the same server.

All of 2013: Migrate your BES5 user...
Forum: BES Admin Corner 01-15-2013, 01:59 AM
Replies: 6
Views: 1,551
Posted By freakinvibe
Re: App download question

@Qster: I don't think that this IT policy exists in BES Express. One of the differences of Express to the Full version is that Express has about 40 policies and Full BES has about 400 policies.
Forum: BES Admin Corner 01-10-2013, 05:13 AM
Replies: 6
Views: 1,551
Posted By freakinvibe
Re: App download question

As bisleri says, if you have this policy switched on, it is not possible to download any app from AppWorld (and anywhere else).

But you can switch that policy off and use the following policy which...
Forum: BES Admin Corner 01-09-2013, 03:14 AM
Replies: 7
Views: 2,836
Posted By freakinvibe
Re: Cant reload OS, basically the BB is not detected

I find it a strange coincidence that you get a JVM error and you have a hardware fault on the USB connector of the device.

Does the device charge when you connect it with the wall charger?

What...
Forum: BES Admin Corner 01-03-2013, 10:41 AM
Replies: 4
Views: 1,373
Posted By freakinvibe
Re: Blackberry Enterprise Transporter question

I am referring to software config and IT policy. BES version can differ. Transporter can be used to upgrade. We have upgraded from BES 4.1 to 5.0 via Transporter. Before using Transporter I have...
Forum: BES Admin Corner 01-03-2013, 08:13 AM
Replies: 4
Views: 1,527
Posted By freakinvibe
Re: updates for BES 4.1.6.9

Did you also update to the latest MR for SP7 (it is MR3).
Forum: BES Admin Corner 01-03-2013, 08:04 AM
Replies: 4
Views: 1,920
Posted By freakinvibe
Re: BES express

What kind of Blackberry data plan do you have with your carrier? With a BES dataplan this works, see details here:

KB21124-How to activate a BlackBerry smartphone using BlackBerry Enterprise Server...
Forum: BES Admin Corner 01-03-2013, 07:52 AM
Replies: 4
Views: 1,373
Posted By freakinvibe
Re: Blackberry Enterprise Transporter question

The only thing that transporter does is to move users/devices. All the rest (IT policy, software config etc.) is not moved. You have to recreate manually or export/import.

In the case of software...
Forum: BES Admin Corner 11-20-2012, 02:11 AM
Replies: 5
Views: 8,158
Posted By freakinvibe
Re: how to download BESx 5.0.4 in only 20 minutes

What exact words have you been searching for? Blackberry cannot force Google to have a specific page in the first position on Google.de.


Javascript is needed on a majority of web pages, some just...
Forum: BES Admin Corner 11-09-2012, 11:53 AM
Replies: 2
Views: 1,491
Posted By freakinvibe
Re: Bes 10

Yes, BES10 will be the new name for UDS, BDS and Mobile Fusion combined.

So if you want to get a look and feel, you can install those three. The good and new thing about BES10 will be that all the...
Forum: BES Admin Corner 11-09-2012, 11:49 AM
Replies: 3
Views: 1,467
Posted By freakinvibe
Re: Can someone help with BES and Outlook Sync concept

You cannot directly sync your Outlook wirelessly, but you can sync with the mail server that hosts your mails. So your ISP/Email provider should be able to give you the IMAP/POP3/ActiveSync settings...
Forum: BES Admin Corner 11-09-2012, 11:43 AM
Replies: 5
Views: 1,590
Posted By freakinvibe
Re: Contact numbers of devices not pulling into BES?

We sometimes see that numbers are not properly stored on the SIM card and thus don't show on BES. To check this, do the following:

On you Blackberry, go to Options > Device > Advanced System...
Forum: BES Admin Corner 11-09-2012, 11:28 AM
Replies: 21
Views: 4,829
Posted By freakinvibe
Re: BES upgrade 4.1 to 5.?

No re-activation and no wipe should be necessary. Neither for an inplace upgrade nor for a phased transporter migration.

I guess support is wrong or there is a misunderstanding.
Forum: BES Admin Corner 10-23-2012, 07:16 AM
Replies: 5
Views: 1,557
Posted By freakinvibe
Re: Calendar not Synching

Can you check on the device, if Calendar Wireless Sync is ticked?
Forum: BES Admin Corner 10-23-2012, 07:13 AM
Replies: 5
Views: 5,139
Posted By freakinvibe
Re: Admin web page missing after upgrade to 5.0.4

Sorted this by disabling proxy settings in Internet Explorer on BES and using wpad.dat instead.
Forum: BES Admin Corner 10-23-2012, 07:11 AM
Replies: 1
Views: 1,354
Posted By freakinvibe
Re: blocking some spam phone calls

For me, when the caller ID is not known, I get a "Unknown number" and not "000000000000".

Interesting KB article, although the patterns you need to use are a bit to understand.
Forum: BES Admin Corner 10-10-2012, 02:28 AM
Replies: 5
Views: 5,139
Posted By freakinvibe
Re: Admin web page missing after upgrade to 5.0.4

Can you check if your BAS-NCC.exe service is using 100% CPU. This happens to me since the upgrade to 5.0.4.
Forum: BES Admin Corner 10-04-2012, 03:21 AM
Replies: 2
Views: 1,098
Posted By freakinvibe
Re: Server name for Exchange 2010 seems different from 2007

You would find that in Outlook under account settings.
Forum: BES Admin Corner 10-01-2012, 08:25 AM
Replies: 1
Views: 1,000
Posted By freakinvibe
Re: Sync Issue

Does he get a red cross to the left of the sent messages? If so he can just resend.

If you see the tick mark, then the messages have been sent.
Forum: BES Admin Corner 09-26-2012, 10:19 AM
Replies: 2
Views: 1,367
Posted By freakinvibe
Re: Deploying 3rd-party apps - getting reporting/feedback

I normally go to

"Manage deployment job tasks"

Under "Task type" I select "Application". Then click "Search".

If you click "More" on the relevant task, you see the task status, it can...
Forum: BES Admin Corner 09-21-2012, 09:19 AM
Replies: 8
Views: 2,467
Posted By freakinvibe
Re: Blackberry Torch 9810 Synchronization stops at 52%

Why have you disabled him? You should delete the user with the option "Yes- Delete the user and remove the Blackberry information from the user's mail system"

Disabled users should still be visible....
Forum: BES Admin Corner 09-21-2012, 06:50 AM
Replies: 8
Views: 2,467
Posted By freakinvibe
Re: Blackberry Torch 9810 Synchronization stops at 52%

When we have this problem (which is really seldom), we do the following to troubleshoot:


Cancel Activation, set a new activation password and try again
To rule out a device issue, try an...
Forum: BES Admin Corner 09-19-2012, 04:47 AM
Replies: 3
Views: 3,332
Posted By freakinvibe
Re: BES Express- wireless calendar sync not working (2 way)

That looks fine.

As you said, you have checked on the device that the "Wireless Sync" for calendars is on. Just to make sure:

Go to

Calendar > Options > Accounts > BlackBerry > Wireless...
Forum: BES Admin Corner 09-18-2012, 12:11 PM
Replies: 3
Views: 3,332
Posted By freakinvibe
Re: BES Express- wireless calendar sync not working (2 way)

Please run the IEMStest utility and post the output here. Details:

KB31053-How to run the IEMS Test (http://btsc.webapps.blackberry.com/btsc/viewContent.do?externalId=KB31053&sliceId=1)
Forum: BES Admin Corner 09-17-2012, 10:18 AM
Replies: 13
Views: 1,637
Posted By freakinvibe
Re: BES outside my WiFi Network?

That will change for OS10 (at least for consumers), you can use simple ActiveSync over a standard data plan.

As for BES10, although it uses ActiveSync, you will still go via RIM's infrastructure, so...
Forum: BES Admin Corner 09-17-2012, 10:10 AM
Replies: 3
Views: 1,447
Posted By freakinvibe
Re: BB Web Admin asks for PIN

I think what the user refers to is the PIN of the SIM card. It consists of 4 numbers. This should not be confused with the device password which can be numbers and letters and any length.

If you...
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