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Forum: General PlayBook Discussion 06-07-2011, 09:32 AM
Replies: 28
Views: 11,968
Posted By rsun
Re: BlackBerry Playbook upgrade OS v1.0.5.2304

Upgraded 4 PlayBook's, worked like a charm. Let's hope it's fixed most of the bugs I've been reporting.
Forum: General 9100 Series Discussion - Pearl2 05-19-2011, 06:50 AM
Replies: 7
Views: 21,963
Posted By rsun
Forum: BES Admin Corner 08-12-2009, 02:15 AM
Replies: 2
Views: 1,286
Posted By rsun
Oh wow, thanks for the tips. When I was at WES,...

Oh wow, thanks for the tips. When I was at WES, all I could here is all the "great" things upgrading to 5.0 was going to be, but when I attended the session on two actual customers that did it, I...
Forum: BES Admin Corner 02-20-2009, 12:06 AM
Replies: 7
Views: 1,163
Posted By rsun
RIM gave us a pre-release of MR4 for Domino a...

RIM gave us a pre-release of MR4 for Domino a couple weeks ago. We discovered the SDR relating to signed messages being misidentified as encrypted. You could say it generated a lot of calls from...
Forum: BES Admin Corner 01-08-2009, 04:58 AM
Replies: 0
Views: 497
Posted By rsun
BES Domino 4.1.6 MR3

It's out and I've installed it on our 3 BES servers. We've pretty much encountered all the SDR's it addresses, so let's hope it's truly solved. Most of our problems with 4.1.6 are all related to...
Forum: General 9500 Series Discussion - Storm 11-24-2008, 06:48 AM
Replies: 2
Views: 880
Posted By rsun
When we tried to install version 2.1 on the...

When we tried to install version 2.1 on the device, it doesn't seem to recognize it. We opened a ticket with RIM, and today, they pointed us to a 2.2 version, so I just put it on our intranet, and...
Forum: General 9500 Series Discussion - Storm 11-24-2008, 06:47 AM
Replies: 20
Views: 5,696
Posted By rsun
New Enterprise Messenger Client Available

Opening tickets with RIM works, suddenly today, they released a newer version of the client, so I put it on our intranet, and eagerly awaiting our storm users to install it :-)
Forum: General 9500 Series Discussion - Storm 11-24-2008, 05:32 AM
Replies: 20
Views: 5,696
Posted By rsun
When you say you have Sametime running on your...

When you say you have Sametime running on your Storm, do you mean the mobile client, or the Enterprise Messenger client?
Forum: General 9500 Series Discussion - Storm 11-24-2008, 04:47 AM
Replies: 2
Views: 880
Posted By rsun
Enterprise Messenger for 950xx?

Hi, we finally got our first 9500 and the first thing we found is that the latest version of Enterprise Messenger (for Sametime) 2.1 doesn't seem to support it? Has anyone heard anything about this?
Forum: General Legacy Device Discussion 11-12-2008, 03:41 AM
Replies: 26
Views: 18,837
Posted By rsun
The latest 8707 firmware I've found is...

The latest 8707 firmware I've found is 8707vCJK_PBr4.2.2_rel370_PL3.6.0.6_A4.2.2.205_Voda _Smartone.exe
Forum: BES Admin Corner 09-17-2008, 04:43 AM
Replies: 31
Views: 4,640
Posted By rsun
I installed MR1, so far so good, fixed two of the...

I installed MR1, so far so good, fixed two of the SDR's that was really causing me trouble.
Forum: Beta You Than Me 08-31-2008, 11:39 PM
Replies: 3
Views: 2,422
Posted By rsun
Just gives my users another excuse to upgrade to...

Just gives my users another excuse to upgrade to the Bold :-)
Forum: General Legacy Device Discussion 08-25-2008, 04:25 AM
Replies: 26
Views: 18,837
Posted By rsun
SmarToneVodafone has a newer version of the...

SmarToneVodafone has a newer version of the firmware for the 8707v for quite some time, not sure how to get the link updated, but there's the file -->...
Forum: BES Admin Corner 08-20-2008, 10:54 AM
Replies: 27
Views: 3,835
Posted By rsun
I had this issue on my BES after upgrading to...

I had this issue on my BES after upgrading to 4.1.6, the fix was to disable both options related to HTML processing, and that solved it. RIM created an SDR for me and said that the MR1 of SP6 should...
Forum: General 9000 Series Discussion - Bold 08-19-2008, 02:11 AM
Replies: 1
Views: 523
Posted By rsun
SmarToneVodafone Bold

My first user in HK got their Bold today activated on the BES. It's from SmarToneVodafone. It's funny to see the "9000" on the list of devices now. The two units they bought were unlocked, so as...
Forum: BES Admin Corner 07-31-2008, 11:48 AM
Replies: 11
Views: 2,649
Posted By rsun
I told the guys that I didn't have any issues in...

I told the guys that I didn't have any issues in test with 4.1.5 and HTML stuff on, etc. but in 4.1.6, almost immediately I can come across this problem. I guess the guy is that they can repeat the...
Forum: BES Admin Corner 07-30-2008, 06:19 PM
Replies: 11
Views: 2,649
Posted By rsun
The fix is that I had to turn off the two...

The fix is that I had to turn off the two settings relating to HTML e-mails, kind of sucks as I was running it on our test server under 4.1.5 and never had an issue.
Forum: BES Admin Corner 07-30-2008, 06:14 PM
Replies: 11
Views: 2,649
Posted By rsun
I was able to send them an OS level copy of my...

I was able to send them an OS level copy of my mail file with a specific message, and they were able to reproduce my issue, so they created this --> SDR201970
Forum: BES Admin Corner 07-23-2008, 09:14 PM
Replies: 11
Views: 2,649
Posted By rsun
I was thinking a NSD would not matter as the...

I was thinking a NSD would not matter as the Domino process isn't locking up at all, the server is still responding, etc. just the nBES process isn't doing anything. I upgraded from 4.1.4 to 4.16, I...
Forum: BES Admin Corner 07-23-2008, 07:58 AM
Replies: 11
Views: 2,649
Posted By rsun
BES Domino 4.1.6

Hi, I'm running two BES Domino 4.1.6 servers under 7.0.3. Everything seems to be working fine except one thing. Suddenly it seems that the BES process "locks" up. To the point where I can't do a...
Forum: BES Admin Corner 07-22-2008, 06:38 AM
Replies: 7
Views: 2,223
Posted By rsun
I'm a Domino shop, and the only time I've seen...

I'm a Domino shop, and the only time I've seen this problem is when the Admin didn't have a working version of the Lotus Notes client locally. I'm assuming that since the installer didn't see the...
Forum: Network Outages - powered by DataOutages.com 06-16-2008, 12:51 AM
Replies: 3
Views: 1,142
Posted By rsun
After this past weekend's upgrades, my wife's...

After this past weekend's upgrades, my wife's HTML e-mail is now working through BIS :-)
Forum: BES Admin Corner 04-13-2008, 08:49 PM
Replies: 12
Views: 1,265
Posted By rsun
You would need to talk with your BES...

You would need to talk with your BES Administrator as the BlackBerry will just looking up the main Name & Address Book in Domino. Maybe he can create a global address book to link them together.
Forum: General Legacy Device Discussion 03-15-2008, 10:57 PM
Replies: 2
Views: 816
Posted By rsun
If you upgrade to the latest firmware, you should...

If you upgrade to the latest firmware, you should be able to take advantage of their EVDO network, after you upgrade, dial the *22899 to enable it.
Forum: General Legacy Device Discussion 03-03-2008, 06:23 PM
Replies: 2
Views: 1,095
Posted By rsun
Yes, you can enable the "tethering" feature of a...

Yes, you can enable the "tethering" feature of a Verizon 8830. If you have a EVDO signal, you relatively get a EVDO speed. There's also EVDO rev. A, which the BlackBerry is now.
Forum: General Legacy Device Discussion 02-15-2008, 05:07 AM
Replies: 1
Views: 615
Posted By rsun
Do you have the folder set to forward from the...

Do you have the folder set to forward from the BlackBerry? Go Messages --> Options --> EMail Settings --> Folder Redirection
Forum: BES Admin Corner 12-09-2007, 03:04 PM
Replies: 7
Views: 1,362
Posted By rsun
So they are using China Mobile in China? I've...

So they are using China Mobile in China? I've got many users in China through China Mobile and the Enterprise Activation works just fine. My guess is that it's either not provisioned correctly, or...
Forum: BlackBerry On Non-RIM Hardware 10-30-2007, 09:36 AM
Replies: 1
Views: 1,060
Posted By rsun
Found it myself, just went to the UK site. BenQ...

Found it myself, just went to the UK site.

BenQ United Kingdom - Service & Support (http://benq.co.uk/support/downloads/downloads.cfm?product=1078)
Forum: BlackBerry On Non-RIM Hardware 10-30-2007, 09:23 AM
Replies: 1
Views: 1,060
Posted By rsun
Benq Siemens SK65

Hi, I pulled out my trusty old SK65 and I was hoping to find newer firmware for it. Does anyone have a link? I can't find it on their website anymore since Siemens Mobile was bought by Benq.
Forum: General Legacy Device Discussion 09-28-2007, 06:49 PM
Replies: 5
Views: 592
Posted By rsun
When you receive an e-mail on your BlackBerry,...

When you receive an e-mail on your BlackBerry, all the pictures/html code are striped out, no way to get this.

Are you talking about another type of messaging?
Forum: BES Admin Corner 09-28-2007, 06:27 PM
Replies: 4
Views: 2,743
Posted By rsun
Set Polling Interval?

Hi, has anyone tried changing the polling interval to reduce the traffic going to their mail servers from the BES? I'm running BES Domino 4.1.4MR1. I'm pretty sure the default is 20 seconds for...
Forum: General Legacy Device Discussion 09-28-2007, 06:18 PM
Replies: 10
Views: 1,987
Posted By rsun
Thanks for the idea, I never thought about using...

Thanks for the idea, I never thought about using the SoftReset app. I'll get someone to install it and see if that does the same thing.
Forum: General Legacy Device Discussion 09-28-2007, 06:12 PM
Replies: 10
Views: 1,987
Posted By rsun
I've tried that a few times, but can't seem to...

I've tried that a few times, but can't seem to see any dramatic difference, what's odd is that this "memory leak" that people are experiencing, is somewhere between 1 - 6 weeks where they hit 0. ...
Forum: General Legacy Device Discussion 09-28-2007, 06:05 PM
Replies: 4
Views: 2,304
Posted By rsun
Are you sure that the user as the tether plan...

Are you sure that the user as the tether plan enabled? The 8830 I tested with the VZAccess Manager worked just fine for me. I just installed the Desktop Manager 4.2 SP2 first, started it up, then...
Forum: General Legacy Device Discussion 09-28-2007, 06:03 PM
Replies: 10
Views: 1,987
Posted By rsun
It's hard to me to have the users explain to me...

It's hard to me to have the users explain to me all the applications they see with the alt/back key combination :-)

I said I had users who never used the client, but have it installed, but RIM was...
Forum: General Legacy Device Discussion 09-28-2007, 06:01 PM
Replies: 10
Views: 1,987
Posted By rsun
At first, they were like it must be the media...

At first, they were like it must be the media settings and they kept telling me this "Reduce the value set in the Reserved Pictures Memory field. This field sets the amount of memory reserved for...
Forum: General Legacy Device Discussion 09-28-2007, 05:53 PM
Replies: 10
Views: 1,987
Posted By rsun
We already had this go through this and removed...

We already had this go through this and removed as much as we can. Most of our devices that have this problem have 20MB+ free of memory after you pop the battery out and put it it. I think that's...
Forum: General Legacy Device Discussion 09-28-2007, 05:49 PM
Replies: 10
Views: 1,987
Posted By rsun
Memory problems on the 8830

Hi, we've been fighting an issue more recently with some of our Verizon 8830's. It's the normal problem of users complaining that their e-mails and call logs and such are disappearing. I have them...
Forum: General 8300 Series Discussion - Curve 09-10-2007, 09:14 AM
Replies: 9
Views: 625
Posted By rsun
Did you use the latest Desktop Manager 4.2 SP2 to...

Did you use the latest Desktop Manager 4.2 SP2 to convert the video? I would also suggest upgrading the firmware to the latest.
Forum: BES Admin Corner 08-05-2007, 11:23 AM
Replies: 7
Views: 822
Posted By rsun
I'm using BES Domino 4.1 SP4

I'm using BES Domino 4.1 SP4
Forum: BES Admin Corner 08-03-2007, 02:32 PM
Replies: 3
Views: 772
Posted By rsun
SP4 fixed the other issues we were having with...

SP4 fixed the other issues we were having with Sametime and SP3.
Forum: BES Admin Corner 08-03-2007, 02:30 PM
Replies: 7
Views: 822
Posted By rsun
I have it running on my PC, and I use BES Domino,...

I have it running on my PC, and I use BES Domino, so I just had to have my Lotus Notes client working locally for the BlackBerry Manager install to work.
Forum: BES Admin Corner 07-29-2007, 10:20 PM
Replies: 9
Views: 3,699
Posted By rsun
We just ended up telling our users to set it...

We just ended up telling our users to set it themselves. For our users in Europe/Asia, when we asked the carrier to populate it from their end, we got the "blank stare" kind of response, so it...
Forum: BES Admin Corner 07-29-2007, 10:09 PM
Replies: 4
Views: 686
Posted By rsun
Maybe your friend was referring to the...

Maybe your friend was referring to the "BlackBerry Messenger" and how it's a front ends to sending PIN's back and forth.
Forum: BES Admin Corner 07-29-2007, 10:07 PM
Replies: 5
Views: 2,881
Posted By rsun
No, with the latest version of BES the...

No, with the latest version of BES the functionality hasn't changed. Return receipts don't work.
Forum: BES Admin Corner 07-29-2007, 10:03 PM
Replies: 2
Views: 646
Posted By rsun
Post BES proxmity to a remote SQL database?

Hi, does anyone run their BES with a remote SQL database across the WAN?

We've got some of our BlackBerry users located on remote mail servers and want to try to place the BES as close to those...
Forum: BES Admin Corner 07-16-2007, 05:39 PM
Replies: 6
Views: 3,011
Posted By rsun
The problems we've seen seem to be fixed after SP4

The problems we've seen seem to be fixed after SP4
Forum: BES Admin Corner 07-09-2007, 05:29 PM
Replies: 6
Views: 3,011
Posted By rsun
We found that when the memory got to big the...

We found that when the memory got to big the collaration service wouldn't allow anymore connections, etc. Our BES has 4GB in it, not much more we can do, but when we opened up a ticket with RIM,...
Forum: BES Admin Corner 06-18-2007, 06:38 PM
Replies: 14
Views: 5,999
Posted By rsun
We seem to be experiencing something similar, but...

We seem to be experiencing something similar, but it seems only our 8707's have this problem, users with other devices but based off the same remote mail servers (in relation to the BES), work very...
Forum: BES Admin Corner 05-18-2007, 09:44 PM
Replies: 1
Views: 516
Posted By rsun
I think you have to have version 4.2.1.x or above...

I think you have to have version 4.2.1.x or above to enable the "Desktop View" in the browser.
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