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Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 08:57 AM
Replies: 5
Views: 254
Posted By aiharkness
Re: No 'Adobe Reader' in the 9900

Load the version that is bundled with OS first. See if it opens pdf files.

Newer versions (and the premium version if there is one) will be in BlackBerry World.

As I say, there may not be a...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 08:18 AM
Replies: 4
Views: 185
Posted By aiharkness
Re: GPS apps not functioning

BB10 devices use regular data. BBOS devices require a special data service, which is typically BIS for consumers. BIS is not in addition to but rather in place of the generic carrier data...
Forum: BlackBerry Messenger (BBM) 08-24-2014, 07:29 AM
Replies: 3
Views: 256
Posted By aiharkness
Re: BBM not installed in Bold 9900

There are old threads about upgrading BBM and the app icon not showing on the device, I don't remember.

First, as asked in the other thread, do you have a BlackBerry data plan?

When you have a...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 07:24 AM
Replies: 4
Views: 185
Posted By aiharkness
Re: GPS apps not functioning

Do you have a BlackBerry data plan on your line? Not just data, but the data service specific for BBOS devices?
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 07:21 AM
Replies: 5
Views: 254
Posted By aiharkness
Re: No 'Adobe Reader' in the 9900

Look for Doc to Go. I can't remember if the pdf reader was free in OS7 or if you still needed to buy the premium version to get it.

The free Docs to Go is bundled with the OS. If it isn't on the...
Forum: General Z10 Series Discussion - BlackBerry 10 08-13-2014, 04:01 PM
Replies: 2
Views: 460
Posted By aiharkness
Re: Z10 wifi non connection

So, you can move the wifi software switch to on, but the wifi radio is not turned on, you have no wifi capability on the device. And you have updated the software, so software issue is...
Forum: BlackBerry Help 08-08-2014, 02:31 PM
Replies: 5
Views: 493
Posted By aiharkness
Re: Q10 password lock and hiding icons and apps

Just the stupid answer is all I got.
Forum: General 8500 Series Discussion - Gemini 08-03-2014, 11:19 AM
Replies: 1
Views: 664
Posted By aiharkness
Re: WhatsApp / Viber on Blackberry 8520 : WiFi only?

BlackBerry branded apps on BBOS devices will require a BlackBerry data plan. Some third-party apps, those that use BlackBerry services, will also require a BlackBerry data plan so as to be able to...
Forum: General 9800 Series Discussion - Torch 07-23-2014, 11:33 PM
Replies: 5
Views: 637
Posted By aiharkness
Re: Meeting invites not appearing in BB calendar

I figured you were on BIS and not BES. Did you check your settings like I suggested?

Also, is there any pattern you can see to invites accepted versus those not accepted?
Posted via...
Forum: General 9800 Series Discussion - Torch 07-23-2014, 05:34 PM
Replies: 5
Views: 637
Posted By aiharkness
Re: Meeting invites not appearing in BB calendar

It's been a while for me and I think I have forgotten something. Make sure your calendar (CICAL) and messaging (CMIME) in Default Services in Advanced System Settings are both set to an email...
Forum: General Z10 Series Discussion - BlackBerry 10 07-10-2014, 05:37 PM
Replies: 1
Views: 884
Posted By aiharkness
Re: Help with using 64GB SD card with Z10

I haven't dealt with this myself, but I understand it is best to format 64GB cards in/with the Z10. Have you done that?
Forum: BlackBerry Help 07-09-2014, 04:57 PM
Replies: 6
Views: 999
Posted By aiharkness
Re: curve 8900 endless boot cycle

I don't know what else to do, except try wiping the device with JL_CMDER or BBSAK, but you will probably be dealing with the same timing problem to connect to the device, assuming the problem is...
Forum: BlackBerry Help 06-21-2014, 07:48 PM
Replies: 6
Views: 999
Posted By aiharkness
Re: curve 8900 endless boot cycle

Maybe you have already looked at the following, but if not then see How to Reload the Operating System on a Nuked or Bricked BlackBerry | CrackBerry.com...
Forum: BlackBerry Help 06-20-2014, 02:48 PM
Replies: 11
Views: 657
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

If that is what you want. Good luck.
Forum: BlackBerry Help 06-16-2014, 03:58 PM
Replies: 11
Views: 657
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

Good point. Buying a used 7250 that works would make more sense than fixing a broken 7250, assuming your heart is set on using a 7250. I'd like to know what the OP wants exactly. Maybe there is...
Forum: BlackBerry Help 06-16-2014, 01:13 PM
Replies: 11
Views: 657
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

No. Best advice I can give is search online for BlackBerry parts. I don't know who is reputable and who is not, but if you search forums on the vendors you find you may find reviews.

But -- not...
Forum: BlackBerry Help 06-15-2014, 11:51 AM
Replies: 11
Views: 657
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

Yep. Get a new device.

And next time don't trickle out the relevant details; include all info with question.
Forum: BlackBerry Help 06-14-2014, 05:14 PM
Replies: 11
Views: 657
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

You really want to keep using a 7250?

BlackBerryForums.com - BlackBerry Support Community Forums...
Forum: BlackBerry Help 06-09-2014, 04:50 PM
Replies: 4
Views: 1,170
Posted By aiharkness
Re: BB switches from EDGE to GSM at home only. Works fine in office.

So, sounds like this is a problem that has sprung up. You had data at home before. Correct?

I agree, it isn't you. Not your BlackBerry.

You could try re-installing the OS. I don't think it will...
Forum: BlackBerry Help 05-28-2014, 04:22 PM
Replies: 2
Views: 691
Posted By aiharkness
Re: i.t policy and firewall settings

Is the BlackBerry your personal device, or your employer's.

If it is a business device then best advice is to leave it alone.

If it your device, remove the IT policy. blackberry remove IT policy -...
Forum: General 9900 Series Discussion - Bold Touch 05-28-2014, 04:19 PM
Replies: 2
Views: 562
Posted By aiharkness
Re: email icon stuck on 'headline' bar on screen

Things to try....

Highlight the date bar in the email app and then select mark all read from menu.

Check saved messages.

Do a hard reset (remove battery while power is on, wait 30 seconds).
Forum: General Q10 Series Discussion - BlackBerry 10 05-19-2014, 04:24 PM
Replies: 4
Views: 1,143
Posted By aiharkness
Re: BlackBerry Q10 double typing issue

Moisture could be the cause. Did you get it wet, spill any liquid on it, etc?
Forum: General 9300 Series Discussion - Curve 3G 05-13-2014, 05:15 PM
Replies: 1
Views: 707
Posted By aiharkness
Re: Can't download apps or games

What exactly are you doing?

Do you have a BlackBerry data plan on your line? Note BlackBerry data plan. A regular mobile data plan isn't the same thing.

Are you using BlackBerry app world?

If...
Forum: General 8300 Series Discussion - Curve 04-20-2014, 10:34 AM
Replies: 2
Views: 966
Posted By aiharkness
Re: Voicemail on 8320

Can't help with voicemail. She will have to figure that out. But you should do a security wipe from the handheld and let her set the device up from scratch. That will solve the password...
Forum: General Z10 Series Discussion - BlackBerry 10 04-20-2014, 10:28 AM
Replies: 1
Views: 606
Posted By aiharkness
Re: battery issues

If you have access to another Z10 or another battery, try your battery in the other device, or try another battery in your device. Also see

z10 turns off before battery is low - BlackBerry...
Forum: Sensitive Discussions 04-11-2014, 04:14 PM
Replies: 5
Views: 365
Posted By aiharkness
Re: Obamacare rant

"Last thing I remember, I was
"Running for the door
"I had to find the passage back
"To the place I was before
"'Relax,' said the night man,
"'We are programmed to receive.
"You can check-out any...
Forum: Beta You Than Me 04-04-2014, 03:19 PM
Replies: 8
Views: 3,073
Posted By aiharkness
Re: bb 10.3 help needed

There is no real danger with posting your PIN. It just isn't wise unless you intend to do it and you know the risks. Worst case is you get spammed or receive some unwanted invites.
Forum: BlackBerry In the News 04-04-2014, 12:41 PM
Replies: 3
Views: 1,934
Posted By aiharkness
Re: BBM Stickers?

I don't get it. But more power to them.
Forum: General Z10 Series Discussion - BlackBerry 10 04-01-2014, 05:03 PM
Replies: 1
Views: 503
Posted By aiharkness
Re: Z10 Id

According to following link you can change the email address and the confirmation is sent to the new address, not the old.

KB28060-How to change or update the BlackBerry ID Username (email address)...
Forum: BlackBerry Messenger (BBM) 02-28-2014, 01:36 PM
Replies: 4
Views: 810
Posted By aiharkness
Re: Looking ahead: The Next Release of BBM

Don't share files much. Usually just pictures with family. But just discovered we now have Glympse, and that is neat.
Forum: BlackBerry Help 02-21-2014, 08:22 PM
Replies: 6
Views: 1,158
Posted By aiharkness
From what I understand, it isn't needed. I don't...

From what I understand, it isn't needed. I don't find anything from BlackBerry identifying a battery pull as a troubleshooting step on BB10 devices. And I'm not sure that it doesn't make matters...
Forum: BlackBerry Help 02-21-2014, 02:43 PM
Replies: 6
Views: 1,158
Posted By aiharkness
More power to you. Posted via...

More power to you.
Posted via BlackBerryForums.com Mobile
Forum: BlackBerry Help 02-21-2014, 11:21 AM
Replies: 6
Views: 1,158
Posted By aiharkness
Re: Can Receive BBs but Cannot Send Out

Don't do a battery pull with BB10 except as last resort.

To OP, what have you tried? I would first shut down the device normally and then start it again. Some take the battery out for a few...
Forum: General BlackBerry Discussion 02-16-2014, 04:43 PM
Replies: 4
Views: 948
Posted By aiharkness
Re: What are these weird Blackberry files? (20140114-180839-420_00.txt)

It isn't malware. Probably normal logging of some nature as tsac suggests. I wouldn't worry about it at any rate.

Also, for what it is worth, the device may not be a corporate BlackBerry, but if...
Forum: Site Suggestions, News & Problems 02-01-2014, 07:48 AM
Replies: 39
Views: 5,410
Posted By aiharkness
Re: Site going down?

Wow. I figured gone for good this last time.
Forum: General BlackBerry Discussion 01-21-2014, 06:58 AM
Replies: 9
Views: 1,139
Posted By aiharkness
Re: t mobile

Better to ask people what coverage is like. The maps aren't perfect.

One other thing that you may care about, T-Mobile signal in buildings can be horrible. If you have access to wifi you are ok;...
Forum: General BlackBerry Discussion 01-19-2014, 06:42 PM
Replies: 9
Views: 1,139
Posted By aiharkness
Re: t mobile

If you have service where you live, work, and play, then T-Mobile is fine, in my opinion.

And it depends on what kind of problems you are talking about. I haven't had any.
Forum: BlackBerry Help 01-06-2014, 06:48 AM
Replies: 19
Views: 2,277
Posted By aiharkness
Re: bb bold battery drain at 35%

That's good news. Better than having to buy a new device.
Posted via BlackBerryForums.com Mobile
Forum: General 9900 Series Discussion - Bold Touch 01-01-2014, 07:49 AM
Replies: 3
Views: 1,145
Posted By aiharkness
Re: Unify 2 different blackberry ID

Cannot do, so far as I know.

If you want to use your BB ID on the other BlackBerry, do a security wipe on that other BlackBerry, then log in on it with your BlackBerry ID.
Forum: BlackBerry Help 12-31-2013, 11:43 AM
Replies: 19
Views: 2,277
Posted By aiharkness
Re: bb bold battery drain at 35%

Shop around for a genuine BlackBerry battery. You do not need to pay full retail, but my advice is don't find the cheapest either. Get a sense of the price range and the middle, and buy from a...
Forum: BlackBerry Help 12-31-2013, 07:53 AM
Replies: 19
Views: 2,277
Posted By aiharkness
Re: bb bold battery drain at 35%

Ok. Problem versus cause.....I get it.

But you continue to dribble out information.

So, you had this issue with an OEM battery? Did you know that battery was good? Was it a relatively new battery,...
Forum: BlackBerry Help 12-31-2013, 07:12 AM
Replies: 19
Views: 2,277
Posted By aiharkness
Re: bb bold battery drain at 35%

Think. Not OEM battery. All the previous batteries did same thing.

Were all batteries non-OEM? Or was at least one an OEM battery that you know was good?

Sounds to me you don't know the problem...
Forum: BlackBerry Help 12-30-2013, 01:30 PM
Replies: 19
Views: 2,277
Posted By aiharkness
Re: bb bold battery drain at 35%

I'm not trying to be funny. You are being cryptic and dribbling out info. Finally you stated the problem.

I'm not sure of the answer. The problem may be the battery, or may be the BlackBerry...
Forum: BlackBerry Help 12-30-2013, 01:07 PM
Replies: 19
Views: 2,277
Posted By aiharkness
Re: bb bold battery drain at 35%

So what's the problem?

Thread title makes no sense. Updated information doesn't necessarily look bad. Battery life depends on a number of factors.
Forum: General PlayBook Discussion 12-21-2013, 06:38 AM
Replies: 10
Views: 1,169
Posted By aiharkness
Re: Preinstalled Applications Missing

I have told you what to do. If you need instructions written out for you, see KB34045-How to clean reload the BlackBerry 10 OS or BlackBerry PlayBook OS using BlackBerry Link...
Forum: General PlayBook Discussion 12-20-2013, 07:49 AM
Replies: 10
Views: 1,169
Posted By aiharkness
Re: Preinstalled Applications Missing

At the link the text says reloading software. Well, whatever, something went wrong. You should not have lost the stock apps. I did a security wipe one time and lost the stock wallpaper files....
Forum: General PlayBook Discussion 12-20-2013, 06:32 AM
Replies: 10
Views: 1,169
Posted By aiharkness
Re: Preinstalled Applications Missing

I'm not familiar with "Repair".
Posted via BlackBerryForums.com Mobile
Forum: General PlayBook Discussion 12-19-2013, 04:53 PM
Replies: 10
Views: 1,169
Posted By aiharkness
Re: Preinstalled Applications Missing

EDIT. Never mind. I missed this is about a PlayBook.

If it were me I would reinstall the PlayBook OS.
Forum: General Q10 Series Discussion - BlackBerry 10 12-14-2013, 11:48 AM
Replies: 7
Views: 972
Posted By aiharkness
Re: Device password expiring every other day

And....So.....Did you install an app that sets an expiration on the device password?
Forum: General Q10 Series Discussion - BlackBerry 10 12-09-2013, 04:33 PM
Replies: 7
Views: 972
Posted By aiharkness
Re: Device password expiring every other day

I really don't think it's the device password. It must be the email account password.

Go back and read my first response. See if the password has really expired, or if you simply able to...
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