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Forum: BlackBerry Help 06-16-2011, 04:24 PM
Replies: 3
Views: 1,176
Posted By lprmcnit
Re: BB 9780 Bold - Phonebook Names Issue

Do you have encryption turned on? The way you have described it it sound some like some process is slowing things down so the caller id can't function. If it isn't encryption ,perhaps something...
Forum: General BlackBerry Discussion 05-24-2011, 11:17 AM
Replies: 2
Views: 1,236
Posted By lprmcnit
Re: Blackberry folder limit

Not sure if you saw this kb10373. It just says "reduce the number of folders"..doesn't specify a number...
Forum: BlackBerry Help 05-19-2011, 02:35 PM
Replies: 3
Views: 2,090
Posted By lprmcnit
Re: Unable to sync; too many contacts?

I've had this happen a couple of times. Even though the user is able to send and receive email and calendar the enterprise activation icon never goes away and it's stuck at 99% or whatever. Like...
Forum: BlackBerry Help 05-19-2011, 02:27 PM
Replies: 5
Views: 780
Posted By lprmcnit
Re: Password question

Andi, just a comment..I've never gotten that feature to work properly. I'm not sure if the handheld has to be power cycled after issuing the command, or if there is a delay or whatever, but It has...
Forum: BlackBerry Help 05-19-2011, 02:21 PM
Replies: 4
Views: 1,387
Posted By lprmcnit
Re: Wont leave start up page

When you say reboot, do you mean you removed the battery for 30 seconds?
Forum: General BlackBerry Discussion 05-17-2011, 11:51 AM
Replies: 1
Views: 1,264
Posted By lprmcnit
Re: e-mail icon on 9780

If I understand the question correctly, you click on the email icon and nothing happens? What do you have as far as [CMIME] Service books?
Forum: BlackBerry Help 05-17-2011, 11:35 AM
Replies: 3
Views: 776
Posted By lprmcnit
Re: Unknown error

Found this online at BlackBerry Technical Solution Center (http://www.blackberry.com/btsc)

KB13801
Forum: BES Admin Corner 05-12-2011, 02:12 PM
Replies: 4
Views: 1,086
Posted By lprmcnit
Re: BES admin position

My guess is that most of upper management isn't familiar with the "power" of the service account..not only at your organization, but in general.
Forum: General BlackBerry Discussion 05-11-2011, 12:44 PM
Replies: 6
Views: 1,837
Posted By lprmcnit
Re: Blackberry Contact List

I have OS 5 on the phone version I have, and I don't have an OS 6 test phone..but in OS 5 it's found at options/security options/encryption include contacts...if you can ( might not be possible due...
Forum: General BlackBerry Discussion 05-11-2011, 10:29 AM
Replies: 6
Views: 1,837
Posted By lprmcnit
Re: Blackberry Contact List

Is content protection of the address book turned on?
Forum: BlackBerry Help 05-10-2011, 12:38 PM
Replies: 1
Views: 1,133
Posted By lprmcnit
Re: Wap browser not displayed on my bb 9650

Check out this article:
KB05517
So unless the icon is hidden or samoething, you are missing the necessary service books which you'd get from your cell provider
Forum: BlackBerry Help 05-09-2011, 01:12 PM
Replies: 8
Views: 2,372
Posted By lprmcnit
Re: Bold 900 will not send e-mail Reply's

Are you missing the Desktop CMIME service book?
Forum: BlackBerry Help 05-09-2011, 01:10 PM
Replies: 11
Views: 9,927
Posted By lprmcnit
Re: 8310-OS4.5-How to merge multiple address books?

the most obvious option, though maybe not the most elegant one would be simply to clear the entire contact database on the device and then reload the contact database from the server. If the 2nd...
Forum: General 9800 Series Discussion - Torch 05-04-2011, 03:03 PM
Replies: 4
Views: 5,521
Posted By lprmcnit
Re: Cannot remove personal email account

On my device I have a service book for my BIS email accounts. I believe if you delete the applicable CMIME ( not desktop, if it exisits) service book but the one that refers to the internet email...
Forum: General 9800 Series Discussion - Torch 05-03-2011, 01:14 PM
Replies: 2
Views: 1,406
Posted By lprmcnit
Re: Excel Attachments not working on Torch

Do they just not open, or is there an error message of some type?
Forum: BlackBerry Help 04-27-2011, 11:27 AM
Replies: 3
Views: 871
Posted By lprmcnit
Re: 9630 Dialing Problems

Are you using the <shift> or <alt> key to get to the *? Typically you just need to use the key with the * on it without using the <alt> or <shift>. Or are you abe to enter the correct characters...
Forum: General BlackBerry Discussion 04-27-2011, 11:23 AM
Replies: 1
Views: 562
Posted By lprmcnit
Re: Newbie...

What desktop mail client are you using?
Forum: BlackBerry Help 04-21-2011, 10:21 AM
Replies: 7
Views: 2,281
Posted By lprmcnit
Re: 8900 keypad didn't response

Is it continually locked or intermittent? Also hopefully you have attempted a battery reset....
Forum: BlackBerry Help 04-20-2011, 10:16 AM
Replies: 2
Views: 601
Posted By lprmcnit
Re: Blackberry & calendarBES server

First thing I'd check in a situation like this. Check her Outlook cache file...the *.ost file Outlook keeps on hand. You can turn off all Outlook services, rename the file to something like...
Forum: BlackBerry Help 04-19-2011, 10:43 AM
Replies: 7
Views: 1,046
Posted By lprmcnit
Re: Calendar Synchronisation

Are most of the items past dated items or future items? Also, I've seen situations where users schedule recurring appointments, and mistakenly set it for an indefinite period, so the appointment...
Forum: General BlackBerry Discussion 04-19-2011, 10:34 AM
Replies: 10
Views: 2,044
Posted By lprmcnit
Re: OT (but sort of not): 'BES' for iPad?

ditto what others have said. Exchange server policies can be set to require encryption, remote wipe capability passwords etc. Apple has something called iPhone Configuration utility(IPCU) which...
Forum: General BlackBerry Discussion 04-18-2011, 03:07 PM
Replies: 3
Views: 562
Posted By lprmcnit
Re: canr get messages ?

ditto on what Calebrity said..sounds like some service books are missing. There should be one for each mail account(in addition to other misc ones)in options/advanced options/service books..(OS 5.x...
Forum: BES Admin Corner 04-18-2011, 03:04 PM
Replies: 4
Views: 2,084
Posted By lprmcnit
Re: No contacts in phone synced with BES

Yes, filters can cause this problem. Go into the contact list, hit the blackberry (menu) button and select filters. If any are checked that could be the issue. This happened to me last week. Did...
Forum: BES Admin Corner 04-18-2011, 02:59 PM
Replies: 1
Views: 672
Posted By lprmcnit
Re: message delivery delay

Do the messages appear in a timely manner in the users email inbox on whatever mail client you use? Also, what are you using on the backend? Exchange?
Forum: BlackBerry Help 04-14-2011, 12:08 PM
Replies: 2
Views: 2,507
Posted By lprmcnit
Re: My blackberry 9530 shows a blank white screen

If I were you i think I'd try a clean reload of the OS. If that doesn't work, and you still have warranty left on the phone, I'd warranty it.
See RIM kbase KB11320
at BlackBerry Technical Solution...
Forum: General 9800 Series Discussion - Torch 04-14-2011, 11:59 AM
Replies: 1
Views: 1,171
Posted By lprmcnit
Re: Alarm not functioning

When you say it doesn't reboot properly, what do you mean? What should happen is you remove the battery, put it back in, wait for a while, then the carrier splash screen shows up, then you get the...
Forum: General 9800 Series Discussion - Torch 04-13-2011, 01:55 PM
Replies: 14
Views: 2,641
Posted By lprmcnit
Re: Starting to become frustrated with BB...

A couple of annoying things about IOS(iPhone,iPad etc) devices

1) three way calling is really, really awkward. On the BB you can just dial the new number from an existing call and hit the ,<send>...
Forum: BES Admin Corner 04-13-2011, 01:52 PM
Replies: 6
Views: 1,493
Posted By lprmcnit
Re: Stuck IT Policy

I'd try assigning a "blank policy" as an intermediate step. That will remove all old policy data from the device. Then apply the new policy.
Forum: BES Admin Corner 04-12-2011, 02:51 PM
Replies: 2
Views: 937
Posted By lprmcnit
Re: Need to scour logs - what to look for???

You may have tried this already, but I'd check out his client side cache file...I've seen lot's of situations where that gets corrupt or outdated and really messes things up..you might try taking him...
Forum: General 8100 Series Discussion - Pearl 04-12-2011, 02:48 PM
Replies: 6
Views: 4,845
Posted By lprmcnit
Re: help!!! bb too slow.

I wish I could think of a fix that would help out here, but my own opinion is that it's probably time for a new phone. The 8100 Series (Pearl) was first available in 2006...if a new phone isn't...
Forum: BlackBerry Help 04-11-2011, 10:31 AM
Replies: 2
Views: 1,599
Posted By lprmcnit
Re: Rogue Emails with Attachments Received Daily

I suspect either your email client or your email server is filtering the message so it doesn't appear in your inbox. Mail delivery to the Blackberry usually bypasses, at least in outlook, client...
Forum: BlackBerry Help 04-11-2011, 10:24 AM
Replies: 2
Views: 2,002
Posted By lprmcnit
Re: 8830 battery drained

I'd also verify that the USB connector isn't messed up and that the charger itself is working. I've found a lot of battery drain problems are related to something in the charging "circuit" not...
Forum: BlackBerry Help 04-08-2011, 03:15 PM
Replies: 1
Views: 1,273
Posted By lprmcnit
Re: How do I register a new handset for existing user?

I assume that this is a handset which will replace the existing one, and not a second line of service. Before you try activation verify that you can place voice calls and that you can browse the...
Forum: BES Admin Corner 03-31-2011, 12:11 PM
Replies: 1
Views: 2,044
Posted By lprmcnit
Re: bes activation stuck at 39% blackberry torch

On the phone, just to be clear, which items shows as complete and which items show as being processed when activation stops? I've seen it stop at 98% because a time database won't sync, also...
Forum: BES Admin Corner 03-29-2011, 04:06 PM
Replies: 6
Views: 2,309
Posted By lprmcnit
Re: Black Berry Won't Activate

I've seen situations where the only way you can get a device to activate is to remove it from bes and add it back.....don't know why exactly.....these devices have followed the pattern you describe,...
Forum: BlackBerry Help 03-29-2011, 03:55 PM
Replies: 22
Views: 3,429
Posted By lprmcnit
Re: CURVE 8520 NOT LETTING ME CALL OUT OR TXT :s

sounds like an accounting or service issue with the cell provider....
Forum: BlackBerry Help 03-23-2011, 03:07 PM
Replies: 1
Views: 1,975
Posted By lprmcnit
Re: Emails only go to my "message" icon on my Blackberry Curve??

My cell provider is Verizon, I haven't worked with your cell provider. It something similar was happening on my phone however, with Verizon, I'd call them and see if the BIS settings were messed up...
Forum: General BlackBerry Discussion 03-21-2011, 02:58 PM
Replies: 9
Views: 2,496
Posted By lprmcnit
Re: Warranty replacement, what to do?

I'm not sure about how Sprint handles warranty service, but Verizon gives a 1 year warranty, and they normally handle replacement themselves, rather than directing you to RIM. I can't say, of course...
Forum: General 8900 Series Discussion - Javelin 03-21-2011, 02:55 PM
Replies: 2
Views: 4,012
Posted By lprmcnit
Re: Want to know about Memory Cleaning of 8900

In addition there are some articles in the kbase about memory cleaning loading the processor to the extent that the phones can't decrypt texts fast enough..so you end up getting a <content protection...
Forum: BlackBerry Help 03-15-2011, 11:33 AM
Replies: 3
Views: 2,299
Posted By lprmcnit
Re: Profile Icon Missing

Not sure if this is the issue, but check out this kbase at BlackBerry Technical Solution Center (http://www.blackberry.com/btsc)

KB17689
They say this is a "known issue". the workaround is to do a...
Forum: General 9100 Series Discussion - Pearl2 03-11-2011, 01:22 PM
Replies: 4
Views: 5,189
Posted By lprmcnit
Re: App for hiding media files

not an app, but why not just store them on a seperate media card; that way there would be no need to mix business and personal stuff....
Forum: General 8300 Series Discussion - Curve 03-10-2011, 01:08 PM
Replies: 2
Views: 3,775
Posted By lprmcnit
Re: device manager doesn't recognize usb port

I found a couple of other ideas in some notes I had
1. IS USB power Management on? ( not clear how software upgrade could affect this, but might be worth checking)
2. driver location is c:\program...
Forum: General 8500 Series Discussion - Gemini 03-10-2011, 12:52 PM
Replies: 5
Views: 3,185
Posted By lprmcnit
Re: Password lock from keyboard???

For what it's work the "k" worked from mine. I have a VZW 8530. I had to turn off dial from home screen in phone/options/general.....
Forum: BlackBerry Help 03-09-2011, 03:29 PM
Replies: 5
Views: 2,028
Posted By lprmcnit
Re: Email troubles

ditto what Dundub said, and be sure to talk to someone with the carrier that knows what they are doing. Even with VZW you can sometimes get a knucklehead that isn't familiar with provisioning the...
Forum: BlackBerry Help 03-09-2011, 03:23 PM
Replies: 1
Views: 1,013
Posted By lprmcnit
Re: media card

Can you create folders on the media card from the PC? Also, what size does it show if you check from the PC?
Forum: BlackBerry Help 02-16-2011, 02:52 PM
Replies: 2
Views: 754
Posted By lprmcnit
Re: 8830 problem

As Motorocycle Mama said, that means bad battery...just one additional step; be sure your charger/cable is not messed up. The battery itself could be good, but the charging system might have failed....
Forum: General 8900 Series Discussion - Javelin 02-15-2011, 01:48 PM
Replies: 3
Views: 11,969
Posted By lprmcnit
Re: Corporate Policy on 8900

Not to try and encourage you to circumvent a policy :)...a while back we looked at storage card encryption and found that it was file and folder based...so media files in only their default location...
Forum: BES Admin Corner 01-25-2011, 12:52 PM
Replies: 2
Views: 1,147
Posted By lprmcnit
Re: BESX 5.0.2 - All devices intermittently stop sending emails

We saw similar issues, as Penguin3107 suggested, when there was a loss of connectivity to the domain controllers/global catalog server. There is a settting in a RIM kb article that configures the...
Forum: General BlackBerry Discussion 01-24-2011, 03:46 PM
Replies: 12
Views: 2,086
Posted By lprmcnit
Re: General tips and tricks?

Another tip I give all of my users is that if they have a password, and the device is encrypted and the password doesn't seem to work,( as it has a bazillion times in the past) do a battery...
Forum: BlackBerry Help 01-24-2011, 03:35 PM
Replies: 3
Views: 705
Posted By lprmcnit
Re: email Addresses

I notice you have a VZW phone. I've found their tech support people really helpful with clearing up BIS issues. Once you get the account setup with them, you should get the service books and a new...
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