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Forum: BES Admin Corner 10-29-2008, 03:16 PM
Replies: 4
Views: 905
Posted By scott_perry
there are several threads here about this topic....

there are several threads here about this topic. I would do a search and read those threads.
Forum: Rants and Raves Forum 10-29-2008, 02:51 PM
Replies: 5
Views: 1,191
Posted By scott_perry
Maybe every once in awhile. But I think our web...

Maybe every once in awhile. But I think our web logs will be scrutinized and this site won't pass because it's no longer my role....
Forum: Rants and Raves Forum 10-29-2008, 01:20 PM
Replies: 5
Views: 1,191
Posted By scott_perry
Thumbs up RAVE: Thanks

Just wanted to say thanks to everyone on the forum for their helpfulness. I have learned a lot here since I joined.

This will be my last week as a BES Admin due to our BES and Domain getting...
Forum: BES Admin Corner 10-29-2008, 12:54 PM
Replies: 7
Views: 3,559
Posted By scott_perry
Are you using MSDE or a remote SQL database? to...

Are you using MSDE or a remote SQL database? to move when using local MSDE database, you have to reactivate on the new server. If using a remote SQL database, just point the new BES to the database...
Forum: BES Admin Corner 10-29-2008, 10:25 AM
Replies: 19
Views: 3,505
Posted By scott_perry
sounds like you have other issues with your VM...

sounds like you have other issues with your VM setup. You might want to talk to the vm administrator.
Forum: BES Admin Corner 10-28-2008, 12:47 PM
Replies: 1
Views: 1,126
Posted By scott_perry
This is resolved. Our central mail relay was...

This is resolved. Our central mail relay was having trouble forwarding emails.
Forum: BES Admin Corner 10-28-2008, 11:49 AM
Replies: 5
Views: 2,665
Posted By scott_perry
If you click on that link it doesn't pop up a new...

If you click on that link it doesn't pop up a new window that shows all the CALs?
Forum: BES Admin Corner 10-28-2008, 11:46 AM
Replies: 1
Views: 1,126
Posted By scott_perry
OTA Activation Problems 10-28-08

Anyone else having problems with OTA today? Neither of our divisions have been able to activate OTA today. So, I tried to activate my device with no luck either. So I know it's not a data plan...
Forum: BES Admin Corner 10-28-2008, 11:38 AM
Replies: 19
Views: 3,505
Posted By scott_perry
RadHaz - how many users? You shouldn't need 4...

RadHaz - how many users? You shouldn't need 4 processors. We have been running ~400 users with 1 processor (1.86Ghz) and 1 GB of RAM with no problems for almost a year.

To those that used the...
Forum: BES Admin Corner 10-28-2008, 11:31 AM
Replies: 5
Views: 2,665
Posted By scott_perry
Blackberry domain > Global > Account > License...

Blackberry domain > Global > Account > License management
Forum: BES Admin Corner 10-28-2008, 10:40 AM
Replies: 7
Views: 855
Posted By scott_perry
Keep them in a file somewhere. If you need to,...

Keep them in a file somewhere. If you need to, you can always re-enter them into the BES.
Forum: General BlackBerry Discussion 10-23-2008, 08:32 AM
Replies: 1
Views: 556
Posted By scott_perry
I haven't found anything that would be a cause...

I haven't found anything that would be a cause for this behavior. As far as I'm aware, the most likely reason is that your pending messages were cleared on the BES by the admins.

I haven't tested...
Forum: BES Admin Corner 10-21-2008, 08:11 AM
Replies: 9
Views: 1,578
Posted By scott_perry
I wouldn't use the snapshot feature. We have...

I wouldn't use the snapshot feature. We have experienced performance problems when using VMWare snapshots. I believe this is due to the snapshot splitting the VM into multiple files that all have to...
Forum: BES Admin Corner 10-20-2008, 11:10 AM
Replies: 1
Views: 1,627
Posted By scott_perry
This is what I found for you: BlackBerry...

This is what I found for you:

BlackBerry Search Results...
Forum: BES Admin Corner 10-17-2008, 04:05 PM
Replies: 32
Views: 3,031
Posted By scott_perry
No Problem - I do highly recommend that you do...

No Problem - I do highly recommend that you do test/benchmark any high-utilization databases before committing them to VM. I would also error on the side of more memory and more hosts in your VM...
Forum: BES Admin Corner 10-17-2008, 01:58 PM
Replies: 32
Views: 3,031
Posted By scott_perry
Hate to argue all of those saying don't run Sql...

Hate to argue all of those saying don't run Sql Server on a virtual machine, but here is a performance study from VMWare saying otherwise...

http://www.vmware.com/files/pdf/SQLServerWorkloads.pdf...
Forum: BES Admin Corner 10-17-2008, 11:00 AM
Replies: 3
Views: 920
Posted By scott_perry
Here's a article from Blackberry Knowledge base...

Here's a article from Blackberry Knowledge base that was first in the list after a search for "message service is not configured"
...
Forum: BES Admin Corner 10-16-2008, 11:44 AM
Replies: 2
Views: 1,664
Posted By scott_perry
depending on whether or not they have content...

depending on whether or not they have content protection enabled on the device....
Forum: BES Admin Corner 10-16-2008, 10:45 AM
Replies: 4
Views: 1,129
Posted By scott_perry
We are doing the exact same thing here(except my...

We are doing the exact same thing here(except my licenses are being taken). I will caution you that if you have content protection enabled on the devices you are moving, you will need to disable that...
Forum: General BlackBerry Discussion 10-15-2008, 11:32 AM
Replies: 34
Views: 2,225
Posted By scott_perry
Laws like this are just another way to ensure a...

Laws like this are just another way to ensure a fine. All states already have reckless / careless / unattentive driving statutes on the books. Texting/Emailing while driving would fall under...
Forum: General BlackBerry Discussion 10-08-2008, 12:31 PM
Replies: 21
Views: 10,909
Posted By scott_perry
you can turn off/turn on email reconcilation as...

you can turn off/turn on email reconcilation as wanted if you go with BES for your business email. I can't remember if that is a option for BIS accounts.
Forum: BES Admin Corner 10-02-2008, 03:39 PM
Replies: 15
Views: 7,511
Posted By scott_perry
How is your connection between the BES and...

How is your connection between the BES and Exchange servers? What is the load on exchange when these errors are occurring?
Forum: General BlackBerry Discussion 10-01-2008, 01:06 PM
Replies: 3
Views: 967
Posted By scott_perry
what do you have the "delete on" field set to?...

what do you have the "delete on" field set to? (that's the important one for your question)
Forum: General BlackBerry Discussion 10-01-2008, 01:02 PM
Replies: 10
Views: 2,588
Posted By scott_perry
I have my message reconciliation set to "delete...

I have my message reconciliation set to "delete on: handheld" and it behaves exactly as the OP wants. Delete in Outlook, message is removed from Handheld. Delete on Handheld, message remains...
Forum: BES Admin Corner 10-01-2008, 12:52 PM
Replies: 15
Views: 7,511
Posted By scott_perry
This is what I found when I searched the...

This is what I found when I searched the Blackberry.com knowledge base for the log messages you posted.

BlackBerry Search Results...
Forum: General Legacy Device Discussion 09-29-2008, 12:41 PM
Replies: 19
Views: 3,660
Posted By scott_perry
sounds like maybe you are in a poor signal area?...

sounds like maybe you are in a poor signal area? If you go to Options>Status, what is your signal strength?
Forum: General BlackBerry Discussion 09-29-2008, 09:47 AM
Replies: 2
Views: 722
Posted By scott_perry
You can use as many carriers as you want with BES.

You can use as many carriers as you want with BES.
Forum: BES Admin Corner 08-13-2008, 08:31 AM
Replies: 8
Views: 1,656
Posted By scott_perry
As for the yahoo email - was the BlackBerry used...

As for the yahoo email - was the BlackBerry used by someone else prior to you? If so, it is possible that the device is still associated with that email through BIS.
Forum: BES Admin Corner 08-04-2008, 11:16 AM
Replies: 2
Views: 761
Posted By scott_perry
What happened if you sent an email from User X's...

What happened if you sent an email from User X's blackberry? Who did it appear like it was from?

Does User X have something funny in his AD account under the E-mail Addresses tab?

What is the...
Forum: BES Admin Corner 08-01-2008, 10:43 AM
Replies: 17
Views: 1,332
Posted By scott_perry
NO - if you have a policy that forces content...

NO - if you have a policy that forces content protection and then push a blank policy to the device, Content protection is STILL ENABLED on the device. All the blank policy does is take the lock off...
Forum: BES Admin Corner 08-01-2008, 09:34 AM
Replies: 17
Views: 1,332
Posted By scott_perry
The solution I gave is straight from RIM. ...

The solution I gave is straight from RIM.



This is correct except for step 2 needs to be:
2a. User turns off content protection
2b. User wipes the device.
Forum: General BlackBerry Discussion 07-31-2008, 04:08 PM
Replies: 28
Views: 2,172
Posted By scott_perry
How is an early termination fee illegal if the...

How is an early termination fee illegal if the buyer signed the contract knowing they would be charged a fee if they left early? I guess contracts (for anything) are no longer binding to all parties...
Forum: General BlackBerry Discussion 07-31-2008, 12:56 PM
Replies: 1
Views: 656
Posted By scott_perry
The wireless sync will handle your Corporate...

The wireless sync will handle your Corporate email and PIM (calendar, address book, etc). If your device fails, you will get everything back (your email will only be back to the pre-population rules...
Forum: Rants and Raves Forum 07-31-2008, 11:24 AM
Replies: 25
Views: 6,900
Posted By scott_perry
batteries plus carries these batteries.... ...

batteries plus carries these batteries....

8830 World Edition - Blackberry - Cellular Phone Batteries - Batteries Plus...
Forum: BES Admin Corner 07-31-2008, 11:18 AM
Replies: 17
Views: 1,332
Posted By scott_perry
We are going through this right now. If you have...

We are going through this right now. If you have Content Protection enabled on the device, you have to push a blank policy to the device from the old BES and have the user disable the Content...
Forum: BES Admin Corner 07-29-2008, 08:07 AM
Replies: 11
Views: 1,342
Posted By scott_perry
Are you using MSDE or SQL Server? We use...

Are you using MSDE or SQL Server?

We use Backup Exec against SQL Server, but we usually just use the built-in backup on SQL Server and then back up the entire directory that contains the *.bak...
Forum: BES Admin Corner 07-28-2008, 11:45 AM
Replies: 11
Views: 2,087
Posted By scott_perry
In BB Manager, click on the BES in the left hand...

In BB Manager, click on the BES in the left hand window. Then go to the "Server Configuration" tab, click "Edit Properties" - "Messaging"

Change the settings under "Message Prepopulation"
Forum: BES Admin Corner 07-28-2008, 08:04 AM
Replies: 11
Views: 2,087
Posted By scott_perry
When you activate the device, messages are...

When you activate the device, messages are "pre-populated" according to rules set on your BES. The default is 7 days old and 350 messages. Whichever one of those limits is hit first is the limiting...
Forum: BES Admin Corner 07-25-2008, 11:15 AM
Replies: 9
Views: 1,258
Posted By scott_perry
If I'm understanding correctly, they are not...

If I'm understanding correctly, they are not running an Exchange server, so BIS would be the option for BlackBerry if the hosted provider option is not chosen.

May I suggest that you consider an...
Forum: BES Admin Corner 07-25-2008, 08:05 AM
Replies: 11
Views: 1,342
Posted By scott_perry
I think what penguin is trying to say is: ...

I think what penguin is trying to say is:

Don't bother with imaging the BES, you can reload that in about 30 minutes. Focus on backing up the database nightly and you will be fine.

Depending on...
Forum: BES Admin Corner 07-24-2008, 11:30 AM
Replies: 5
Views: 1,550
Posted By scott_perry
Okay, I just made the changes to the group. After...

Okay, I just made the changes to the group. After I remove the disclaimer and apply the changes, it no longer appears in the messages.

Did you make sure to check the box next to "Appended...
Forum: BES Admin Corner 07-24-2008, 11:12 AM
Replies: 5
Views: 1,550
Posted By scott_perry
Where did you modify the policy to add the...

Where did you modify the policy to add the disclaimer. I just tested this by adding the Prepend Disclaimer under the Email Messaging Policy Group to my IT Policy. The disclaimer is on new emails. I...
Forum: BES Admin Corner 07-24-2008, 09:56 AM
Replies: 1
Views: 1,773
Posted By scott_perry
BES, Websense and Mobile Search Pages

Our users started to experience problems with Websense blocking navigation to pages returned by Yahoo or Google. This was first brought to my attention right after upgrading to BES 4.1.5.

The...
Forum: BES Admin Corner 07-24-2008, 07:52 AM
Replies: 18
Views: 9,891
Posted By scott_perry
Do the 4 that are working have a different IT...

Do the 4 that are working have a different IT Policy than the two that are not working?

Options - Security Options - General Settings. Scroll down to see what IT Policy the devices have.
Forum: BES Admin Corner 07-22-2008, 02:21 PM
Replies: 39
Views: 4,040
Posted By scott_perry
jnetter, I just got around to looking at the...

jnetter, I just got around to looking at the output that comes from the osql command. It appears that the output is coming with an extra space at the end. You will need to modify the value returned...
Forum: BES Admin Corner 07-21-2008, 04:16 PM
Replies: 2
Views: 729
Posted By scott_perry
You can add a Blackberry group to the filter, but...

You can add a Blackberry group to the filter, but I'm not sure if it actually will filter anything. I can't get it to work.
Forum: BES Admin Corner 07-17-2008, 12:23 PM
Replies: 39
Views: 4,040
Posted By scott_perry
I think you can use a combination of VBScript and...

I think you can use a combination of VBScript and the Blackberry Resource Kit to do this. I haven't had time to try it, but that is my understanding.
Forum: BES Admin Corner 07-17-2008, 08:18 AM
Replies: 39
Views: 4,040
Posted By scott_perry
VBScript to do the same thing as rsk

rsk - thanks for the tip on the legacyExchangeDn, much cleaner.

jnetter - posted below is a VBscript (you will need to change the extension to ".vbs" that will run the batch file from rsk, read...
Forum: BES Admin Corner 07-16-2008, 04:04 PM
Replies: 39
Views: 4,040
Posted By scott_perry
That part isn't really code, just notes. I'll...

That part isn't really code, just notes. I'll compile this together and post the whole thing tomorrow.
Forum: BES Admin Corner 07-16-2008, 03:52 PM
Replies: 39
Views: 4,040
Posted By scott_perry
compare what two?

compare what two?
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