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Forum: BES Admin Corner 05-15-2009, 12:11 PM
Replies: 15
Views: 1,446
Posted By PhanMan
Just following up on this... SRP disconnects...

Just following up on this...

SRP disconnects stopped around 2:30 PM on 5-12-2009. No disconnects since then. All is well.
Forum: BES Admin Corner 05-15-2009, 12:05 PM
Replies: 9
Views: 1,397
Posted By PhanMan
What is utilization like on your box? Are you...

What is utilization like on your box? Are you running exchange? If so what version and how many back end exchange servers do you have?

First thing I would focus on is getting away from MSDE and go...
Forum: BES Admin Corner 05-12-2009, 12:34 PM
Replies: 15
Views: 1,446
Posted By PhanMan
I am also seeing a lot of SRP disconnects with...

I am also seeing a lot of SRP disconnects with SRP Address: srp.us.blackberry.net

This just started at 12:06 PM EDT. All error 0.

Running BES 4.1.6 MR4 for Exchange
Forum: BES Admin Corner 11-25-2008, 02:24 PM
Replies: 7
Views: 1,357
Posted By PhanMan
Darnell, Make sure that your BESadmin account...

Darnell,

Make sure that your BESadmin account has the appropriate permissions to those users mailboxes. You can accomplish this by running the iemstest.exe utility that is included with the...
Forum: BES Admin Corner 11-17-2008, 09:38 AM
Replies: 4
Views: 11,757
Posted By PhanMan
Lightbulb Jibi, Awesome write up. (y) Another way to...

Jibi,

Awesome write up. (y)

Another way to discover which agent is connected to which mail server is to use Process Explorer (Process Explorer...
Forum: General Legacy Device Discussion 11-04-2008, 08:38 AM
Replies: 3
Views: 6,596
Posted By PhanMan
Do you have any Filters enabled on incoming...

Do you have any Filters enabled on incoming mail?

Have you checked the redirection settings for Inbox?

Is the mail being filed into a subfolder in her mailbox by use of Rules? If so, do you have...
Forum: General Legacy Device Discussion 08-27-2008, 04:30 PM
Replies: 17
Views: 1,273
Posted By PhanMan
cneyrey are you on BES? If so, there is probably...

cneyrey are you on BES? If so, there is probably a software configuration enabled on your device that is preventing.

Do you have access to BES?
Forum: BES Admin Corner 08-26-2008, 04:11 PM
Replies: 4
Views: 821
Posted By PhanMan
If you aren't having any issues with your current...

If you aren't having any issues with your current BES as far as setup I'd just cold clone it to your ESX enviroment using VMWare converter then upgrade your BES installation there. This way you have...
Forum: BES Admin Corner 08-20-2008, 11:08 AM
Replies: 16
Views: 1,094
Posted By PhanMan
If you don't want to go through the hassle of...

If you don't want to go through the hassle of setting up a new BES and the old one runs fine I would simply cold convert the old box to a VM using VMWare's free Converter utility instead of cutting...
Forum: BES Admin Corner 08-07-2008, 09:17 AM
Replies: 3
Views: 1,747
Posted By PhanMan
What Build version of 4.2.2 are you running on...

What Build version of 4.2.2 are you running on the 8830? I think I recall there being issues with .wav files on the early ones. Upgrade to the latest handheld software (i'm guessing you're on...
Forum: WiFi HotZone 07-23-2008, 11:13 AM
Replies: 155
Views: 10,263
Posted By PhanMan
I'm running the Orange UK build 4.5.0.52 and UMA...

I'm running the Orange UK build 4.5.0.52 and UMA is working great on my TMO 8320. I was running .46 prior and sometimes when I received a phone call it would reboot my device.

I don't have a...
Forum: BES Admin Corner 05-08-2008, 02:00 PM
Replies: 6
Views: 2,684
Posted By PhanMan
Is this happening on all attachment types? I'd...

Is this happening on all attachment types?

I'd start by looking at the Application logs in Event Viewer and the Attachment Server logs for errors.

Try turning up your Debug Log Level for the...
Forum: BES Admin Corner 05-05-2008, 08:29 AM
Replies: 10
Views: 1,066
Posted By PhanMan
It depends upon the model and condition. If they...

It depends upon the model and condition. If they are beyond repair we send them for recycling (t-mobile provides paid recycling envelopes with every handset upgrade).

If they are in good working...
Forum: BES Admin Corner 04-01-2008, 09:39 AM
Replies: 7
Views: 1,778
Posted By PhanMan
Did you make sure to add the appropriate BESadmin...

Did you make sure to add the appropriate BESadmin permissions to the new exchange server?

Use the following tools to help out your troubleshooting located at:

c:\program files\research in...
Forum: BES Admin Corner 02-13-2008, 12:58 PM
Replies: 42
Views: 5,387
Posted By PhanMan
Right now, just our BESmgmt db is backed up every...

Right now, just our BESmgmt db is backed up every night onto tape. We are currently in the planning phase for a remote DR site as well and deciding if we want to replicate the entire SAN lun's or at...
Forum: BES Admin Corner 02-12-2008, 01:53 PM
Replies: 42
Views: 5,387
Posted By PhanMan
Our current BES is running 4.1.4 MR4 for Exchange...

Our current BES is running 4.1.4 MR4 for Exchange in a Win 2003 R2 SP2 VM on a 3 server ESX 3.5 Cluster. We have 186 users and the SQL database is on another VM running SQL 2005 with 4 vCPU's.

The...
Forum: General BlackBerry Discussion 02-12-2008, 08:59 AM
Replies: 285
Views: 30,466
Posted By PhanMan
If using IBM, they have Remote Supervisory...

If using IBM, they have Remote Supervisory Adapters (RSA) that do the same thing.

Both great technologies.

Of course if you virtualize your BES you can always just power it back on by clicking the...
Forum: BES Admin Corner 11-19-2007, 11:47 AM
Replies: 1
Views: 686
Posted By PhanMan
Blackberry Router Errors

My BES has been experiencing Blackberry Router errors, event id 10000 off and on all morning long.

[SERVICE_RELAY_SESSION:S6613465:00b930e0] Service transaction not found....
Forum: BES Admin Corner 11-08-2007, 01:10 PM
Replies: 1
Views: 468
Posted By PhanMan
Blackberry services are independent of the SIM...

Blackberry services are independent of the SIM card or carrier.

In other words, it doesn't care how it gets connected to RIM's data network.

You will have to make sure that:

1. The Blackberry...
Forum: BES Admin Corner 11-08-2007, 01:03 PM
Replies: 7
Views: 824
Posted By PhanMan
Question I'm trying to do the same exact thing...

I'm trying to do the same exact thing however,

The "Keep Message Duration" policy only applies to Handhelds running 4.2 and higher.

That would only cover about 35-40% of my enviroment...(n)

I...
Forum: BES Admin Corner 10-19-2007, 10:13 AM
Replies: 10
Views: 7,265
Posted By PhanMan
I remember I had to fool around with mine for...

I remember I had to fool around with mine for about 10 minutes to get it to work. Check your case sensitivity.

I ended up using our domain administrator account to do the queries.
Forum: BES Admin Corner 10-19-2007, 10:10 AM
Replies: 10
Views: 7,265
Posted By PhanMan
Are you using your BESadmin user account to run...

Are you using your BESadmin user account to run the services? That's what I'm using and it's running fine. Also running as VM on ESX 3.0.1 cluster.

The other thing to note is in your error it says...
Forum: BES Admin Corner 10-19-2007, 08:23 AM
Replies: 25
Views: 18,066
Posted By PhanMan
I send my good working ones to: Full Circle...

I send my good working ones to: Full Circle Wireless (http://www.fullcirclewireless.com/)

Received $81 a few months ago for a bunch of 7230's we stopped supporting and the IT staff went out...
Forum: BES Admin Corner 10-18-2007, 03:46 PM
Replies: 7
Views: 1,943
Posted By PhanMan
Darth, So ultimately you are cutting over at...

Darth,

So ultimately you are cutting over at Version 4.1.3 and the BESMgmt1 DB will converted and placed on the new BES server?

I just did a very similar cutover about two weeks ago at version...
Forum: General 8300 Series Discussion - Curve 10-16-2007, 04:14 PM
Replies: 13
Views: 1,316
Posted By PhanMan
Working fine for me. Just logging in fine. The...

Working fine for me. Just logging in fine.

The only annoyance I have with this app is that it tries to access the phone application for some reason. If you deny it you get some funky error java...
Forum: BES Admin Corner 10-09-2007, 10:47 AM
Replies: 2
Views: 1,041
Posted By PhanMan
Thanks for the info. Cut over went fairly well....

Thanks for the info. Cut over went fairly well. Ran into two issues with the database which were:

1. Since the computer name changed I could not get MDS to start. Had to go into the Besmgmt database...
Forum: BES Admin Corner 10-08-2007, 09:24 PM
Replies: 2
Views: 1,041
Posted By PhanMan
SQL DB ?- Knife Edge Cutover

Ok here's the deal:

Our current BES is version 4.1.4 for Exchange, 170 users, BESmgmt db is local using SQL Express 2005

I want to cut over to a new BES and a remote SQL server at the same...
Forum: BES Admin Corner 09-24-2007, 02:14 PM
Replies: 5
Views: 10,606
Posted By PhanMan
This error is usually network connectivity...

This error is usually network connectivity related.

Can you give us more information about your setup?

What BES version?
Hardware running on?
How many users?
Is the database local or remote?

Do...
Forum: BES Admin Corner 08-16-2007, 11:45 AM
Replies: 9
Views: 721
Posted By PhanMan
That's what I thought (posted in previous...

That's what I thought (posted in previous posts)

Just tested it on my hh and all is good. It doesn't create a new icon but filters right into messages.

Mystery solved.
Forum: BES Admin Corner 08-15-2007, 03:04 PM
Replies: 9
Views: 721
Posted By PhanMan
If the blackberry works here in the states and...

If the blackberry works here in the states and not over seas then I would definately check and make sure he has the international data for blackberry provisioned on his mobile number with...
Forum: BES Admin Corner 08-15-2007, 01:30 PM
Replies: 9
Views: 721
Posted By PhanMan
Hmmm... I'm probably going to have to do my own...

Hmmm... I'm probably going to have to do my own internal testing...

I was thinking by changing the Message service display name from DESKTOP that the CMIME service books possibly wouldn't...
Forum: BES Admin Corner 08-15-2007, 09:32 AM
Replies: 9
Views: 721
Posted By PhanMan
BES and Redirector on same handheld

Here's the scenario:

We have a principal who is working for two seperate companies. My company runs BES 4.1.4 for exchange and we issued him a bberry on our BES and he is doing full PIM wireless...
Forum: BES Admin Corner 08-09-2007, 12:36 PM
Replies: 3
Views: 716
Posted By PhanMan
If using BES... Setup 1 blackberry on the...

If using BES...

Setup 1 blackberry on the blackberry enterprise server and setup the other one using the carriers BIS (Webclient) service.

There is no way to connect two blackberry's to the same...
Forum: BES Admin Corner 07-25-2007, 10:18 AM
Replies: 1
Views: 1,011
Posted By PhanMan
Question Resource Kit download missing?

I'm running BES for Exchange 4.1.4 and can't find the Analysis, Monitoring & Troubleshooting Tools v4.1.4 on Blackberry's download site. They only have version 4.1.3 listed.

The BlackBerry User...
Forum: BES Admin Corner 07-25-2007, 08:09 AM
Replies: 21
Views: 3,981
Posted By PhanMan
Did you backup the database before upgraded to...

Did you backup the database before upgraded to sp4? If so you could get the full install for SP3 if you have a t-support contract and just attach the backup db.

Unfortanetly I don't know Domino or...
Forum: General BlackBerry Discussion 07-24-2007, 07:11 PM
Replies: 6
Views: 712
Posted By PhanMan
The RAZR chargers will work for blackberries but...

The RAZR chargers will work for blackberries but not the other way around.

For a generic AC charger make sure it's output is 5V DC at 500ma (.5 a). This is the same output of your Computer's USB...
Forum: BES Admin Corner 07-24-2007, 06:53 PM
Replies: 12
Views: 895
Posted By PhanMan
You can remove the licenses from one server and...

You can remove the licenses from one server and add them to a new one with no problem. (Different SRP and BESmgmt databases)

I had to combine two bes's when we consumed a smaller company. They only...
Forum: BES Admin Corner 07-24-2007, 06:46 PM
Replies: 2
Views: 8,947
Posted By PhanMan
Did this handheld come from another user within...

Did this handheld come from another user within the organization?

Are they still in the BES?

I've seen this when you try to perform an OTA EA of a device that is already assigned to another user in...
Forum: BES Admin Corner 07-24-2007, 06:35 PM
Replies: 33
Views: 3,624
Posted By PhanMan
Lightbulb why not download Vmware server (Free) and run the...

why not download Vmware server (Free) and run the besx as a virtual machine?

You wouldn't have to worry about it conflicting with other software (exchange) and you could just follow the regular...
Forum: General 8300 Series Discussion - Curve 07-24-2007, 10:00 AM
Replies: 7
Views: 910
Posted By PhanMan
Is your device connected to a BES? Is there an IT...

Is your device connected to a BES? Is there an IT policy applied to the device by your IT department?

IT policies will remain on the device even after a handheld wipe.
Forum: BES Admin Corner 07-20-2007, 10:16 AM
Replies: 12
Views: 1,146
Posted By PhanMan
What happens regarding IT policy in a setup like...

What happens regarding IT policy in a setup like this? Can you perform wireless PIM functions when setup on two BES's? Are the BES's connected to different email servers or the same ones? Wouldn't...
Forum: BES Admin Corner 07-19-2007, 05:47 PM
Replies: 12
Views: 1,146
Posted By PhanMan
Ladydi is correct. I spoke to a local RIM rep and...

Ladydi is correct. I spoke to a local RIM rep and since we do not have a T-Support contract they would not give me a link to download the 4.1.3 or 4.1.4 full installation packages. He recommended...
Forum: BES Admin Corner 07-19-2007, 03:23 PM
Replies: 12
Views: 1,146
Posted By PhanMan
I was planning on rolling back to before the BES...

I was planning on rolling back to before the BES installation. I have a snapshot created right now after all the pre req's are done.
Forum: BES Admin Corner 07-19-2007, 02:38 PM
Replies: 8
Views: 780
Posted By PhanMan
I'm sure there is a way query it from the...

I'm sure there is a way query it from the database and output it if you know some scripting.

What version of BES are your running?

If you do a lookup from the device, and view a user who is on the...
Forum: BES Admin Corner 07-19-2007, 02:32 PM
Replies: 12
Views: 1,146
Posted By PhanMan
Question Setting up 2nd BES in Enviroment

Can I have two seperate BES's setup with standalone DB's, seperate SRP's, and Licenese keys connecting to the same exchange server?

Any caveat's I should be aware of?

Our current setup:

1 - BES...
Forum: BES Admin Corner 07-08-2007, 11:19 AM
Replies: 12
Views: 5,424
Posted By PhanMan
Make sure that .dat attachments aren't being...

Make sure that .dat attachments aren't being dropped from the email as well.

A great way to check this and to ensure the users mailbox is getting the activation email is to actually remove the User...
Forum: General 8300 Series Discussion - Curve 06-05-2007, 09:34 PM
Replies: 23
Views: 5,848
Posted By PhanMan
At least your 8300's will connect to a cellular...

At least your 8300's will connect to a cellular network! I got a free device from our rep and it won't connect to their network. It reads the phone number and the SIM ID from the card but never...
Forum: BES Admin Corner 06-01-2007, 09:49 AM
Replies: 9
Views: 835
Posted By PhanMan
Can you give us more information? What version...

Can you give us more information?

What version of BES?

What version of Exchange? Service packs? Is ESM installed?

What version of SQL?

Is the database on the BES or one a remote server?
Forum: General 8300 Series Discussion - Curve 05-30-2007, 12:19 PM
Replies: 72
Views: 5,408
Posted By PhanMan
I'm on T-Mobile and have been hammering our...

I'm on T-Mobile and have been hammering our Cingular Rep to get me a free Curve and I'd port my number over. I was told via email that I have one in the mail and should be here tomorrow. Time will...
Forum: BES Admin Corner 05-17-2007, 12:50 PM
Replies: 5
Views: 1,743
Posted By PhanMan
Underneath security for the user in A/D users and...

Underneath security for the user in A/D users and computers I have:

BES Admin (Send As) This object only

This is the same for all other users but I'm going to remove and readd that permission as...
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