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Forum: General 9000 Series Discussion - Bold 08-21-2008, 07:46 AM
Replies: 2
Views: 731
Posted By richardsbd
This link worked better for me: Rogers.com - Now...

This link worked better for me:

Rogers.com - Now Available On Rogers.com the BlackBerry Bold (http://your.rogers.com/business/productsservices/wireless/blackberrybold.asp)
Forum: BES Admin Corner 07-25-2008, 07:32 AM
Replies: 4
Views: 1,551
Posted By richardsbd
Most often, when we have newly-activated BES...

Most often, when we have newly-activated BES users who can receive but not send, it is because the BES tech forgot to add the besadmin account to the mailbox with sendas permission.
Forum: General BlackBerry Discussion 07-23-2008, 09:09 AM
Replies: 119
Views: 6,833
Posted By richardsbd
31,395,592 before pulling the battery 31,862,236...

31,395,592 before pulling the battery

31,862,236 after

We're prevented from D/Ling - anything - via IT Policy...
Forum: General 8100 Series Discussion - Pearl 07-11-2008, 09:25 AM
Replies: 24
Views: 3,401
Posted By richardsbd
It's a 'use at your own risk' situation, since...

It's a 'use at your own risk' situation, since the OS has not been released by AT&T (your carrier), so any problems would likely not be handled by AT&T customer service.
Forum: General 8300 Series Discussion - Curve 07-08-2008, 09:16 AM
Replies: 13
Views: 1,041
Posted By richardsbd
/me thinks those are before and after...

/me thinks those are before and after photos?!

<edit> or not (now knows the 83xx have metalic finish)...</edit>
Forum: Site Suggestions, News & Problems 07-01-2008, 01:37 PM
Replies: 1,237
Views: 90,337
Posted By richardsbd
Thankee - give me another couple of years to hit...

Thankee - give me another couple of years to hit the big 2-O-O ;-)

I figure you'll be past 30K by then...
Forum: Site Suggestions, News & Problems 07-01-2008, 11:46 AM
Replies: 1,237
Views: 90,337
Posted By richardsbd
Wowzers! First 100! w00t!

Wowzers! First 100! w00t!
Forum: BES Admin Corner 06-10-2008, 09:16 AM
Replies: 13
Views: 6,947
Posted By richardsbd
Interesting - is this on the handheld devices, or...

Interesting - is this on the handheld devices, or on the BES?
Forum: BES Admin Corner 06-10-2008, 08:41 AM
Replies: 13
Views: 6,947
Posted By richardsbd
We have had this happen to roughly 6 - 10 8700c...

We have had this happen to roughly 6 - 10 8700c handhelds since receiving about 90 of them late last year.
Forum: BES Admin Corner 06-10-2008, 08:15 AM
Replies: 13
Views: 6,947
Posted By richardsbd
Exclamation Still no fix for app error 576?

Every so often, one of our BES-hosted 8700c devices will crash with app error 576. The only fix I've found is to wipe the handheld and have it re-activated on the BES.

Has no one yet found a cause...
Forum: General BlackBerry Discussion 12-10-2007, 07:56 AM
Replies: 7
Views: 19,507
Posted By richardsbd
Talking Gee, Doug, the way blackhearted phrased the...

Gee, Doug, the way blackhearted phrased the question, it seemed to me that he was starting from scratch. So, based on the first two steps from the oft-cited 'How to upgrade the OS' link:

1. Download...
Forum: General BlackBerry Discussion 12-07-2007, 03:42 PM
Replies: 7
Views: 19,507
Posted By richardsbd
You will require both the Desktop Manager and ...

You will require both the Desktop Manager and the appropriate OS version for your device/carrier.
Forum: BlackBerry Themes 12-07-2007, 03:25 PM
Replies: 106
Views: 47,351
Posted By richardsbd
Out of curiosity - will the 8800 theme for OS...

Out of curiosity - will the 8800 theme for OS 4.2.1 work on the 8700c with OS 4.2.1?

Sorry if this is a total 'theme newbie' question...
Forum: BES Admin Corner 11-09-2007, 11:35 AM
Replies: 2
Views: 1,591
Posted By richardsbd
Michael, Thanks for the reply! No, not doing...

Michael,

Thanks for the reply!

No, not doing backup/restore - just out of the box EA (we've run into issues trying to restore previously, so don't anymore!).

Regards,
Forum: BES Admin Corner 11-09-2007, 10:11 AM
Replies: 2
Views: 1,591
Posted By richardsbd
Exclamation No 'Send' command on PIN menu (after BES Enterprise Activation) for BB8700c

So we just got free (!) upgrades from BB7290 to BB8700c from AT&T for all our old devices (82 of 'em), and after upgrading and issuing about half of them, my boss comes to me and asks, "Why can't I...
Forum: BES Admin Corner 11-09-2007, 06:37 AM
Replies: 10
Views: 1,487
Posted By richardsbd
Wirelessly posted (BlackBerry8700/4.2.1...

Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Dawg - thanks for the reply, an appologies for the too-brief and detail-less post!



I'm going to put...
Forum: BES Admin Corner 11-08-2007, 11:23 AM
Replies: 10
Views: 1,487
Posted By richardsbd
We are seeing something similar - no "Send"...

We are seeing something similar - no "Send" option for PIN messages. (yes, the To: field is populated ;-)

Our issue seems to be only on new AT&T-branded 8700g with 4.2.1.96 version OS, and only...
Forum: General Legacy Device Discussion 08-08-2007, 08:01 AM
Replies: 4
Views: 4,806
Posted By richardsbd
One reason for 'Insert SIM Card' error

After searching on the string "Insert SIM Card", and looking at the three hits found, I opened the user's device and discovered that one of the six brass SIM card contacts was pressed down so far...
Forum: General Legacy Device Discussion 07-17-2007, 08:50 AM
Replies: 5
Views: 2,496
Posted By richardsbd
I've had this happen a couple of times on our...

I've had this happen a couple of times on our 7290s - once it was due to an accumulation of dust and lint (opening it up and cleaning with compressed air fixed that), another time it was just plain...
Forum: General Legacy Device Discussion 07-17-2007, 07:59 AM
Replies: 4
Views: 11,219
Posted By richardsbd
So, did you find that this fixed the problem...

So, did you find that this fixed the problem permanently?

We had a user with a similar error code on an 8700, and I'm wondering whether an OS upgrade will help.

TIA!
Forum: General Legacy Device Discussion 06-28-2007, 08:23 AM
Replies: 6
Views: 1,633
Posted By richardsbd
Life expectancy of a BB7290?

We've had 50+ BB7290s in use for nearly two years now, and the exec office is asking what the generally expected life expectancy is on these devices.

I haven't been able to find anything here using...
Forum: BES Admin Corner 06-15-2007, 06:53 AM
Replies: 2
Views: 27,704
Posted By richardsbd
Can't send SMS - Resolved!

Yep, did that, as well as having the Sevice Books re-sent, as well as re-registering on the network.

After the service book re-send, the error message changed to:

'Short message transfer...
Forum: BES Admin Corner 06-14-2007, 08:00 AM
Replies: 2
Views: 27,704
Posted By richardsbd
SMS fails with 'Requested facility not subscribed'

Our corporate BES IT policy was recently modified to allow sending SMS messages.

The policy was pushed successfully to all users, myself included (I am the handheld admin for our division).

Other...
Forum: BES Admin Corner 04-18-2007, 08:55 AM
Replies: 149
Views: 26,170
Posted By richardsbd
Excruciatingly slow! (especially on a BB browser...

Excruciatingly slow! (especially on a BB browser lol) - but, yeah, it's really slow today...
Forum: BES Admin Corner 04-18-2007, 07:59 AM
Replies: 149
Views: 26,170
Posted By richardsbd
@DarienA - well, I just had to ask ;-) BTW,...

@DarienA - well, I just had to ask ;-)

BTW, we're seeing some EDGE users' devices working, and others not. The older GPRS devices seem to be coming back around - some needing a re-set...
Forum: BES Admin Corner 04-18-2007, 07:20 AM
Replies: 149
Views: 26,170
Posted By richardsbd
<whisper>and you've already tried popping the...

<whisper>and you've already tried popping the battery?</whisper>
Forum: General BlackBerry Discussion 04-18-2007, 07:10 AM
Replies: 287
Views: 51,464
Posted By richardsbd
Web browsing - up (Wash, DC on Cingular)

Web browsing - up (Wash, DC on Cingular)
Forum: BES Admin Corner 04-18-2007, 06:56 AM
Replies: 149
Views: 26,170
Posted By richardsbd
Our corporate BES-based data services seem to...

Our corporate BES-based data services seem to have resumed in the Washington, DC area (Cingular). Backlog caught up and new messages delivered straight away.
Forum: General BlackBerry Discussion 04-18-2007, 06:55 AM
Replies: 287
Views: 51,464
Posted By richardsbd
Message flow seems to have resumed for us on...

Message flow seems to have resumed for us on Cingular (corporate BES) in the Washington, DC area...
Forum: BES Admin Corner 03-01-2007, 10:19 AM
Replies: 607
Views: 69,580
Posted By richardsbd
Has anyone had users report that they have a new...

Has anyone had users report that they have a new confirmation prompt when trying to send an email:

Send?
Yes
No

after starting an OTA push of the device patch???
Forum: General BlackBerry Discussion 10-02-2006, 08:28 AM
Replies: 3
Views: 1,560
Posted By richardsbd
Any follow-up on this? I am having Device Error:...

Any follow-up on this? I am having Device Error: 411 issues, and it seems to happen every time the :enter: key is pressed (although the user reports that the device has also been re-booting...
Forum: General BlackBerry Discussion 09-25-2006, 01:19 PM
Replies: 17
Views: 2,631
Posted By richardsbd
Thanks for the idea - tried it - no joy. I was...

Thanks for the idea - tried it - no joy.

I was able to log in blind (found the fields for username and password) - even the page source indicates that the form is there, just invisible...
Forum: General BlackBerry Discussion 09-25-2006, 09:53 AM
Replies: 17
Views: 2,631
Posted By richardsbd
Couldn't see login/register form :-(

Strange - I clicked the link @ BlackBerryFAQ.com for login/register, and the resulting page/form was blank! (this from my work desktop PC)

So, on a lark, I browsed to it on my BB7290, and was able...
Forum: General Legacy Device Discussion 09-15-2006, 02:05 PM
Replies: 5
Views: 704
Posted By richardsbd
THANKS rconfare and MarkWHall!! (y)

THANKS rconfare and MarkWHall!! (y)
Forum: General Legacy Device Discussion 09-15-2006, 01:51 PM
Replies: 5
Views: 704
Posted By richardsbd
I know only that Cingular will sell us...

I know only that Cingular will sell us replacement 7290s for $99 each.

My question is - where can I buy 7290 screens?!?!? I have three that have not survived a fall, but the rest of the parts are...
Forum: General Legacy Device Discussion 08-14-2006, 10:53 AM
Replies: 4
Views: 951
Posted By richardsbd
I just chose 'cancel' when the dialog appears for...

I just chose 'cancel' when the dialog appears for email profile.

You will, of course, need the device password(s) to upgrade the OS, and they will need to be re-EAed afterwards (this presumes they...
Forum: BES Admin Corner 08-07-2006, 02:30 PM
Replies: 9
Views: 1,895
Posted By richardsbd
1. Create IT policy which prevents users from...

1. Create IT policy which prevents users from installing applications on the handheld.

2. Have anti-virus running on the desktops/email servers to find and catch trojans before they can get to the...
Forum: BES Admin Corner 07-27-2006, 06:33 AM
Replies: 3
Views: 1,031
Posted By richardsbd
In the fwiw category, based upon my observations...

In the fwiw category, based upon my observations from our just-completed migration (under conditions very much like those described here) of ~90 BB7290s:

A security wipe of each device will be...
Forum: BES Admin Corner 07-25-2006, 12:06 PM
Replies: 13
Views: 8,922
Posted By richardsbd
blackberry1 - your failure to grasp the OP's...

blackberry1 - your failure to grasp the OP's (original poster) intended question is amazing - all your questions back to her just obfuscate the issue.

Money Penny is asking what (if any) steps are...
Forum: BES Admin Corner 07-18-2006, 11:07 AM
Replies: 3
Views: 1,838
Posted By richardsbd
The issue with 1234 or abcd (or asdf, if memory...

The issue with 1234 or abcd (or asdf, if memory serves) is that they are sequences of numbers/letters (in a row), and as such not allowed.

BBQueen - why would you need a list - the users will get a...
Forum: General BlackBerry Discussion 06-22-2006, 01:37 PM
Replies: 1
Views: 1,450
Posted By richardsbd
So, no one else has ever seen this? (we just now...

So, no one else has ever seen this? (we just now have two 7290s with the same error)

Any words of wisdom?
Forum: BES Admin Corner 06-22-2006, 06:57 AM
Replies: 6
Views: 2,466
Posted By richardsbd
I just had a 7290 that was 'stuck' overnight @...

I just had a 7290 that was 'stuck' overnight @ 88% - upon speaking with the BES admin office it was suggested to do a :alt: +:cap: +:del: to 'get the signal going again'.

After a few minutes I got...
Forum: General Legacy Device Discussion 06-21-2006, 03:29 PM
Replies: 3
Views: 716
Posted By richardsbd
If the device was off or the antenna was off when...

If the device was off or the antenna was off when the emails were generated, then later on you turn on the device/antenna and all the emails go to the device, they will have a date/time-stamp of when...
Forum: General Legacy Device Discussion 06-21-2006, 03:21 PM
Replies: 4
Views: 794
Posted By richardsbd
While the Desktop Manager is a very good way to...

While the Desktop Manager is a very good way to wipe a device clean - keep in mind that many corporate environs don't allow/install DM on the user workstations.

Using the device's built-in...
Forum: BES Admin Corner 06-19-2006, 06:54 AM
Replies: 2
Views: 807
Posted By richardsbd
In spite of the RIM docs - can W2k3 support EXCH 5.5?

We wanted to stand up a new BES using Windows 2003 Server, since we will be migrating from Exchange 5.5 to Exchange 2003 in the very near future, but according to the RIM installation guide for BES...
Forum: General BlackBerry Discussion 06-16-2006, 01:36 PM
Replies: 14
Views: 1,449
Posted By richardsbd
While you're at it, check out this sellers steal...

While you're at it, check out this sellers steal of a deal on a used 30GB iPod with no extras for only $500...
Forum: BES Admin Corner 06-16-2006, 12:15 PM
Replies: 5
Views: 1,386
Posted By richardsbd
lololol

lololol
Forum: BES Admin Corner 06-16-2006, 12:11 PM
Replies: 5
Views: 1,386
Posted By richardsbd
fyi - Messages -> Options -> EMail Settings ->...

fyi -

Messages -> Options -> EMail Settings -> *click the trackwheel* -> Folder Redirection

it took me toooo long to discover this...
Forum: BES Admin Corner 06-16-2006, 12:07 PM
Replies: 4
Views: 2,855
Posted By richardsbd
Prior to doing a security wipe, it might not be a...

Prior to doing a security wipe, it might not be a bad idea to back up the device using Desktop Manager on a 'provisioning workstation'.
Forum: General BlackBerry Discussion 06-14-2006, 01:10 PM
Replies: 12
Views: 7,196
Posted By richardsbd
Hmmm, let me see if I (an IT guy) have this...

Hmmm, let me see if I (an IT guy) have this right:


You bought a 7130e
Submitted an expense report for it (it is work related, I suppose?)
Were reimbursed the cost of the device (what about...
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