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Forum: BES Admin Corner 01-31-2013, 04:15 AM
Replies: 1
Views: 890
Posted By forino
Re: BIS account

Hi folks,
I've tried to configure BlackBerry using the direct URL to Exchange 2003 frontend server and it works! :)
So, it could be possible that BlackBerry do not support URL redirection...
But...
Forum: BES Admin Corner 01-30-2013, 08:35 AM
Replies: 1
Views: 890
Posted By forino
BIS account

Hi all,
we have starting to igrate from Exchange 2003 to Exchange 2010.
Now the URL (htps://mail.domain.com) used to connect to OWA is published by 2010 CAS Servers and it redirect to onther URL...
Forum: BES Admin Corner 01-22-2013, 03:32 AM
Replies: 7
Views: 1,893
Posted By forino
Re: Full of errors in the event viewer

I receive an error message says:
LoadLibrary ("C:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBDistiller\BBDM_WMA.dll") failed. This Application as failed to start...
Forum: BES Admin Corner 01-22-2013, 03:12 AM
Replies: 1
Views: 919
Posted By forino
Re: New user creation

Solved modifing a Registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents and modifing DWORD value for LDAPSearch from 1 to 0
Forum: BES Admin Corner 01-11-2013, 04:31 AM
Replies: 1
Views: 919
Posted By forino
New user creation

Hi,
we have an active directory forest with 3 domain.
The BES server is installed in one of the two child domain. I've seen that trying to find a user, to enable it, I receive only user from the...
Forum: BES Admin Corner 12-17-2012, 09:37 AM
Replies: 1
Views: 948
Posted By forino
Migrating from BES 4.0 to 5.0

Hi all,
we are migrating an old BES server version 4.16 to the newest 5.0.4 BES version.
Currently we are using a temporary license for the new BES server, we woold like to re-use the old one. But I...
Forum: BES Admin Corner 12-17-2012, 09:35 AM
Replies: 7
Views: 1,893
Posted By forino
Re: Full of errors in the event viewer

Done but anything is changed.
I've find some articles that syas to installa Micrososft Visual C++ extensions. I've done also this but nothig. The errors are still present :(
Forum: BES Admin Corner 12-14-2012, 09:44 AM
Replies: 7
Views: 1,893
Posted By forino
Re: Full of errors in the event viewer

No, I've only update the bes server form 5.0.3 to 5.0.4 nothing else
Forum: BES Admin Corner 12-14-2012, 05:17 AM
Replies: 7
Views: 1,893
Posted By forino
Full of errors in the event viewer

Hi all,
i'm looking at BES System event log and I found a lot of errors like this:

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 14/12/2012
Time: 11:46:02
...
Forum: General BlackBerry Discussion 12-14-2012, 05:02 AM
Replies: 2
Views: 4,523
Posted By forino
Re: Receiving empty email message

Now I'm checking the event viewer and I find a lot of errors like this:
Event Type: Error
Event Source: SideBySide
Event Category: None
Event...
Forum: General BlackBerry Discussion 12-14-2012, 03:19 AM
Replies: 2
Views: 4,523
Posted By forino
Receiving empty email message

Hi all,
some users tell us that they receive empty email messages on their device :shock: This message is correctly visible in thei mailbox...
How can we check on BES server?
We habe BES 5.0.4.27 on...
Forum: BES Admin Corner 07-12-2012, 10:28 AM
Replies: 1
Views: 1,679
Posted By forino
BlackBerry ando contacts folder

Hi all
a user ask me if is possible to sincronize his subfolder with blackberry.
He has created some subfolders in the contacts folder and he would like to see this in the address book.
I remeber...
Forum: BES Admin Corner 06-29-2012, 04:24 AM
Replies: 4
Views: 1,498
Posted By forino
Re: Message prepopulation settings

we have solved setting on prepopulation option 30 days and 30000 items.
Thanks
Forum: BES Admin Corner 06-28-2012, 09:10 AM
Replies: 4
Views: 1,498
Posted By forino
Re: Message prepopulation settings

Well, doing the remote lookup I'll find all messages listed on the device ?
Forum: BES Admin Corner 06-28-2012, 09:00 AM
Replies: 4
Views: 1,498
Posted By forino
Message prepopulation settings

Hi all,
a user has requested to us to have all his e-mail messages on blackberry.
I've seen this article:
KB04713-How to enable message prepopulation for all BlackBerry smartphone users on a...
Forum: BES Admin Corner 01-18-2011, 08:33 AM
Replies: 5
Views: 3,343
Posted By forino
Re: oooppppssss BAS-AS not logging and web interface not loading

Have you already installed SP2 on you bes ?
I've solved this problem installing the service pack
Forum: BES Admin Corner 01-12-2011, 10:50 AM
Replies: 0
Views: 883
Posted By forino
Unable to open SSL page on BlackBerry

Hi all,
on the bes server the proxy settings are set with:
proxyserver.domain.it port 8080 like set in the IE connection options.
But some blackberry device cannot open SSL pages.
I suppose that the...
Forum: BES Admin Corner 08-11-2010, 12:07 PM
Replies: 2
Views: 864
Posted By forino
Thanks, now the license for the prevoiously...

Thanks, now the license for the prevoiously deleted users are available ;-)
Forum: BES Admin Corner 08-11-2010, 08:16 AM
Replies: 2
Views: 864
Posted By forino
BlackBerry License

Hi all,
we hqve seen that deleting or adding user from the BAS console the number of available license don't decrease/increase immediatly. It's normal ???
After deleting user the message showed is...
Forum: BES Admin Corner 08-06-2010, 09:09 AM
Replies: 2
Views: 721
Posted By forino
thanks a lot !!

thanks a lot !!
Forum: BES Admin Corner 08-06-2010, 05:10 AM
Replies: 1
Views: 691
Posted By forino
Try to change the "BlackBerry Administration...

Try to change the "BlackBerry Administration Service pool:" parameters with: "TCP with TCP PING".
you find this option in Servers and components -> Component view -> BlackBerry Administration Service...
Forum: BES Admin Corner 08-06-2010, 05:07 AM
Replies: 1
Views: 1,419
Posted By forino
This problem is probbily do to different version...

This problem is probbily do to different version of the cdo.dll present on your BES server and on the Exchange server.
If you upgrade the dll version on your BES server and restart the service the...
Forum: BES Admin Corner 08-06-2010, 04:49 AM
Replies: 2
Views: 721
Posted By forino
BES Services

Hi, i'm looking for somethink that do an overview of blackberry services.
Example:
BlackBerry attachment service: is the service that manage the attachment...
BlackBerry Dispatcher Service: is the...
Forum: BES Admin Corner 08-04-2010, 04:42 AM
Replies: 3
Views: 2,420
Posted By forino
BlackBerry Extension Error

Hi, connecting to BES servers via RDP we see an error:
BlackBerry Extension Encountered a problem and need to close ...

in the event viewer is reported an information reporting:
Reporting queued...
Forum: BES Admin Corner 08-04-2010, 04:39 AM
Replies: 0
Views: 823
Posted By forino
Resend service books to all users

Hi, i'm looking for a metod to resend service books to all users or to "groups" of users... have you any idea on how to do this ???
We have Bes 5.0.2.28
Thanks
Forum: BES Admin Corner 08-03-2010, 09:01 AM
Replies: 4
Views: 742
Posted By forino
No they can't :-(

No they can't :-(
Forum: BES Admin Corner 08-03-2010, 04:48 AM
Replies: 4
Views: 742
Posted By forino
I try it

I try it
Forum: BES Admin Corner 08-03-2010, 04:47 AM
Replies: 1
Views: 852
Posted By forino
Users load balancing

Hi, we have two BES server 5.0.2.28 that we use in "load balancing" or better we have put on the first server the users in A-L range and on the second server the user in M-Z range.
We have think to...
Forum: BES Admin Corner 08-03-2010, 03:58 AM
Replies: 4
Views: 742
Posted By forino
Cannot resolve address from address book

Hy some users tell me that they don't see the address list on ther device.
Trying to open it they don't see any address.
What can i check ?
The problem is on the device or server side ?
Bes 5.0.2.28...
Forum: BES Admin Corner 07-29-2010, 08:37 AM
Replies: 0
Views: 868
Posted By forino
Message flow in log

Some users have this problem:
they receive on their blackberry a message from a mailbox named "Secretary" with the name of "Mr Smith".
All the messages sent to mailbox "Secretary" are automatically...
Forum: BES Admin Corner 06-24-2010, 04:46 AM
Replies: 0
Views: 708
Posted By forino
Custom BAS

Hi, is possible to modify the BAS console search page to view more columns ?
I need to view these parameteres:
Forwarded messages
Sent messages
visible only in the view user "username" page under...
Forum: BES Admin Corner 06-24-2010, 04:42 AM
Replies: 2
Views: 2,397
Posted By forino
Thumbs up Thanks, problem solved

Thanks, problem solved
Forum: BES Admin Corner 06-23-2010, 04:00 AM
Replies: 2
Views: 2,397
Posted By forino
Error trying delete user

Hi, trying to delete a user i recevie the error:

The request could not be completed.

I've tryed to move user from server1 to server2 and retryed to delete it but the result is the same error...
Forum: BES Admin Corner 05-27-2010, 11:15 AM
Replies: 8
Views: 1,940
Posted By forino
Problem SOLVED creating an ODBC connection to SQL...

Problem SOLVED creating an ODBC connection to SQL server ;-)
Forum: BES Admin Corner 05-27-2010, 07:06 AM
Replies: 8
Views: 1,940
Posted By forino
I've folow the kb posted on this link: KB17902 -...

I've folow the kb posted on this link:
KB17902 - Changing BAS high availablilty communication protocol from UDP to TCP - Port3101.org : Your BES Connection...
Forum: BES Admin Corner 05-26-2010, 12:57 PM
Replies: 8
Views: 1,940
Posted By forino
> Is your BAS server a seperate machine or...

> Is your BAS server a seperate machine or installed along with BES?
BAS is installed on both servers

> Do you have BAS services running on both BES servers?
BAS services is up and running
Forum: BES Admin Corner 05-26-2010, 10:34 AM
Replies: 8
Views: 1,940
Posted By forino
> using IE? What Version? Yes we use IE version...

> using IE? What Version?
Yes we use IE version 8

> Try with IE7
Same problem

> Just one BES?
No there are 2 VM, on the second one this problem is not present

> DB on the VM?
Forum: BES Admin Corner 05-26-2010, 06:56 AM
Replies: 8
Views: 1,940
Posted By forino
BES too slow

HI, our bes server is too slow, trying to connect to the BAS it takes 5/6 minutes after we have log-in to show the "console" page.
What cai i check to increase the performance of the server ?
Theese...
Forum: BES Admin Corner 05-25-2010, 08:36 AM
Replies: 1
Views: 604
Posted By forino
Logging

Hi all,in the BAS console i've set logging to auto-delete after 15 days.
I have seen that this not happens and i have had to delete it manually.
Is possible this is due to log that has no the...
Forum: General BlackBerry Discussion 03-11-2010, 04:00 AM
Replies: 0
Views: 417
Posted By forino
Restore User

Hi, is possible to restore a single user from database backup ?
We have deleted the wrong user from BES Server, there was two people with the same name :-) is possible to restore user's information...
Forum: BES Admin Corner 02-24-2010, 03:19 AM
Replies: 3
Views: 1,706
Posted By forino
Warning Message

Hi
i've received a warning message reports:

<N/A> | BlackBerry Messaging Agent BESServer Agent 1 (Application Event Log on BESServer) | 02/24/2010 10:13:25 (6FFFC350) -> Invalid log entry - Level:4,...
Forum: General BlackBerry Discussion 02-23-2010, 07:00 AM
Replies: 0
Views: 721
Posted By forino
Bes 4.1.6.9 and Service Pack

Hi all,
we have to install bes sp7 and exchange sp2.
Which is the order to install the two service pack ?
We have to re-install the ESM ?
Which benefict can do sp7?
Bes version 4.1.6.9 on windows...
Forum: General BlackBerry Discussion 02-22-2010, 04:10 AM
Replies: 0
Views: 497
Posted By forino
Re-install ESM and re-create MAPI profile

Hi all,
i've to re-install Exchange System Manager and re-create MAPI profile on my bes server.
Which steps i've to follow to do this operation ?
My plan was to stops blackberry services and...
Forum: General BlackBerry Discussion 02-19-2010, 01:51 AM
Replies: 1
Views: 1,610
Posted By forino
this is another error find frequently in the...

this is another error find frequently in the event viewer:

Event Type: Error
Event Source: BlackBerry MDS Connection Service
Event Category: None
Event...
Forum: General BlackBerry Discussion 02-19-2010, 01:48 AM
Replies: 1
Views: 1,610
Posted By forino
BlackBerry Router Error

In BES event viewr we have tousand of theese type of error:

Event Type: Error
Event Source: BlackBerry Router
Event Category: None
Event...
Forum: BES Admin Corner 02-15-2010, 03:01 AM
Replies: 0
Views: 938
Posted By forino
BlackBerry calendar Syncronization problem

Hi, some users tell me that theri calendar is not correctly syncronized with blackberry.
Checking on event viewer i find this error:
Event Type: Warning
Event Source: BlackBerry Messaging Agent...
Forum: General BlackBerry Discussion 10-14-2009, 10:35 AM
Replies: 3
Views: 1,122
Posted By forino
Bes admin forum finded :smile: regards

Bes admin forum finded :smile:
regards
Forum: BES Admin Corner 10-14-2009, 10:35 AM
Replies: 1
Views: 1,174
Posted By forino
Upgrade Software

Hi, bes server has the feature "view/upgrade software" listed under "device management" menu.
I've tried to select an user and follow the wizard showed cliking on "view/upgrade software", but i...
Forum: General BlackBerry Discussion 10-14-2009, 10:34 AM
Replies: 3
Views: 1,122
Posted By forino
Why not, but i can't find it in forum categories...

Why not, but i can't find it in forum categories ?
If you are an admin, can you please move the thread ?
Forum: General BlackBerry Discussion 10-14-2009, 04:27 AM
Replies: 3
Views: 1,122
Posted By forino
Upgrade Software

Hi, bes server has the feature "view/upgrade software" listed under "device management" menu.
I've tried to select an user and follow the wizard showed cliking on "view/upgrade software", but i...
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