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Search: Posts Made By: Andi
Forum: BlackBerry Help 08-03-2011, 10:39 AM
Replies: 1
Views: 1,322
Posted By Andi
Re: 9300 Curve - Outlook contact folder selection via enterprise sync?

You can ask your BES admin to only select the contact folder(s) you want to sync with your device
Forum: BES Admin Corner 06-29-2011, 08:59 AM
Replies: 4
Views: 8,655
Posted By Andi
Re: Enterprise Activation

I had this happen to two users after activating new devices this week - they made no changes to filter rules - one has no message filters. I didn't change the setting but they were both changed to...
Forum: BlackBerry Help 06-24-2011, 12:40 PM
Replies: 8
Views: 8,171
Posted By Andi
Re: Outlook Outbox folders not visible

Sounds like it may be disabled by the BES admin - I turned it off my account on my bes and it still shows as unchecked on my handheld. You should check with the IT department to find out if this can...
Forum: BlackBerry Help 06-24-2011, 11:27 AM
Replies: 8
Views: 8,171
Posted By Andi
Re: Outlook Outbox folders not visible

On your blackberry in messages bring up the menu go to Options look for Hide Sent Mesagges - if it is checked uncheck it. In OS 6 this is found in Message Display and Actions - I can't remember...
Forum: General PlayBook Discussion 06-15-2011, 09:53 AM
Replies: 2
Views: 759
Posted By Andi
Re: Public wi-fi issue

I've seen similar on laptops and iPads - I would try deleting the remembered wireless network and rescan - if you haven't done so
Forum: BlackBerry Help 06-02-2011, 10:18 AM
Replies: 2
Views: 2,122
Posted By Andi
Re: Trouble sending MMS messages with photos attached

Could be a carrier issue. Open one of the messages with a red X - go to the top and post the error message.
Forum: BlackBerry Help 06-02-2011, 10:11 AM
Replies: 2
Views: 2,733
Posted By Andi
Re: What is a yellow globe icon on Home screen

Probably a browser push notification.
http://www.blackberryforums.com/general-blackberry-discussion/209105-chart-common-notification-status-icons.html
Forum: General 9800 Series Discussion - Torch 05-27-2011, 01:26 PM
Replies: 8
Views: 3,520
Posted By Andi
Re: No Contacts in Contacts but global search and email show them

Did you check to see if he has a filter turned on? Open address book - bring up the menu scroll to and select Filters and make sure none are checked...
Forum: General BlackBerry Discussion 05-23-2011, 03:26 PM
Replies: 6
Views: 4,143
Posted By Andi
Re: Unable to finish desktop software instal HELP

That sounds like maybe a problem with Microsoft not the desktop software. Try to install the .Net framework on its own - you can download it here Download details: Microsoft .NET Framework 3.5...
Forum: General BlackBerry Discussion 05-20-2011, 02:38 PM
Replies: 6
Views: 4,143
Posted By Andi
Re: Unable to finish desktop software instal HELP

You're trying to install the Blackberry Dekstop software? What is the operating system of the laptop(s)? Where did you get the software installation - the CD that came with the device or did you...
Forum: BlackBerry Help 05-19-2011, 02:46 PM
Replies: 5
Views: 775
Posted By Andi
Re: Password question

I just did it right before my post - to my own device. It has always worked for me going back to our very first BES way back when.... It used to prompt the user to accept or refuse the password but...
Forum: BlackBerry Help 05-19-2011, 12:54 PM
Replies: 5
Views: 775
Posted By Andi
Re: Password question

The BES admin can also change the password - In BAS select user - Go to Device activation on the lower right of the page and choose "Specify new device password and lock device"
Forum: BlackBerry Help 04-11-2011, 09:41 AM
Replies: 2
Views: 5,411
Posted By Andi
Re: Folder redirection OS 6

On the handheld - open messages - bring up the menu - select email preferences - bring up hte menu and choose Folder Redirection
Forum: General 9600 Series Discussion - Tour 04-08-2011, 10:58 AM
Replies: 5
Views: 6,694
Posted By Andi
Re: BB 9650 icon for enterprise missing

The device probably needs to be rebooted before the enterprise activation option shows up on the device - I see the same thing all the time
Forum: General BlackBerry Discussion 04-05-2011, 04:07 PM
Replies: 6
Views: 3,321
Posted By Andi
Re: App install failed, can't re-install

I thought you meant it wasn't in the App World My World list of progams. Is it listed there with the option to delete?
Forum: General BlackBerry Discussion 04-05-2011, 10:40 AM
Replies: 6
Views: 3,321
Posted By Andi
Re: App install failed, can't re-install

Go to Options then Device then Application Management and look for it there. Remove it there and then try to download again
Forum: General 9800 Series Discussion - Torch 04-04-2011, 10:16 AM
Replies: 13
Views: 3,868
Posted By Andi
Re: Why r my e-mails disappearing into thin air?

Did you search for disappearing email? See if any of the threads in this link apply to the situation:

BlackBerry Forums Support Community - Search Results...
Forum: BlackBerry Help 03-24-2011, 12:06 PM
Replies: 5
Views: 3,299
Posted By Andi
Re: my 8320 Blackberry can't run FB application?

Call your service provider and add it to your account
Forum: BlackBerry Help 03-08-2011, 12:28 PM
Replies: 3
Views: 1,037
Posted By Andi
Re: Calendar changes back to "Day" view despite changes

Do you have "Show Free Time in Agenda View" enabled? I have no idea why but the same thing was happening to one of my users and when we turned that off he could keep his chosen view when opening the...
Forum: BlackBerry Help 03-03-2011, 01:24 PM
Replies: 7
Views: 2,273
Posted By Andi
Re: BB Torch and BES problem

For BES you will need BlackBerry Enterprise service on the account with your service provider.

In my environment we block blackberrys from connecting via BIS (OWA) and have ActivSync disabled...
Forum: General 9800 Series Discussion - Torch 03-03-2011, 11:51 AM
Replies: 3
Views: 2,918
Posted By Andi
Re: Default Calendar for Torch 9800

Settings - Options - Device - Advanced System Settings - Default Services
Forum: General BlackBerry Discussion 02-16-2011, 01:39 PM
Replies: 5
Views: 5,336
Posted By Andi
Re: Where is "Mass Storage" on Bold 0S 6

Options (wrench) -- Device -- Storage
Forum: General 9300 Series Discussion - Curve 3G 02-15-2011, 11:50 AM
Replies: 6
Views: 5,422
Posted By Andi
Re: Looking to Revert Back to 5.0 OS

http://www.blackberryforums.com/general-9300-series-discussion-curve-3g/242228-os-9330-5-0-0-1516-5-0-0-913-multilanguage.html

Sticky at the top of this thread - then scroll down to "Link to...
Forum: General 9800 Series Discussion - Torch 02-15-2011, 11:08 AM
Replies: 7
Views: 2,215
Posted By Andi
Re: Anyone else have this problem?

Try turning off "Show free time in agenda view" then reset your initial view in the calendar.
Forum: BES Admin Corner 02-14-2011, 02:27 PM
Replies: 12
Views: 7,914
Posted By Andi
Re: BES problem "Still handled by desktop"

blackberry still handled by desktop - Yahoo! Search Results (http://search.yahoo.com/search;_ylt=A0oG7kMCkFlNIkkAB5pXNyoA?ei=UTF-8&fr=yfp-t-701-s&p=blackberry+still+handled+by+desktop&rs=0&fr2=rs-top)
Forum: BES Admin Corner 02-11-2011, 02:28 PM
Replies: 12
Views: 7,914
Posted By Andi
Re: BES problem "Still handled by desktop"

Did you verify that the account with the provider has Blackberry Enterprise Service?
Forum: General 8300 Series Discussion - Curve 01-18-2011, 03:32 PM
Replies: 6
Views: 3,222
Posted By Andi
Re: How To Stop Desktop Manager from Starting at Laptop Boot

Remove it from the Windows start up folder.....
Forum: Rants and Raves Forum 01-10-2011, 09:52 AM
Replies: 18
Views: 3,156
Posted By Andi
Re: How does one not know

How do they not know what model or even brand of device they bought? They try to describe them to me because of course I know what every blackberry, android, iPhone and windows mobile phone on the...
Forum: BES Admin Corner 01-07-2011, 10:17 AM
Replies: 10
Views: 2,644
Posted By Andi
Re: Desktop Manager 6

This does work - I tested with one of my users (BES 5) and he no longer gets email delivered when connected and desktop manager (6) is running. I got a free lunch out of this one he was so happy! 8-)
Forum: General BlackBerry Discussion 01-03-2011, 03:35 PM
Replies: 11
Views: 40,312
Posted By Andi
Re: BBSAK on Windows 7: No device detected

I'm using it to do a back up right now - I do get the No Device detected message but choose OK and enter password etc... then choose what I want to do - all good
Forum: General BlackBerry Discussion 12-22-2010, 02:37 PM
Replies: 5
Views: 3,678
Posted By Andi
Re: BB 9300 can't turn off show sent messages

Did you (or the BES admin) check the folder redirection settings for your account on the BES?
Forum: General 8500 Series Discussion - Gemini 12-17-2010, 09:51 AM
Replies: 2
Views: 1,072
Posted By Andi
Re: stuck email attachement

Have you read this from the FAQ?


How do I reset my message counter to clear, or zero? - BlackBerryFAQ...
Forum: General BlackBerry Discussion 12-15-2010, 12:54 PM
Replies: 589
Views: 28,066
Posted By Andi
Re: Win a BlackBerry Playbook! Celebrate 2011 with BlackBerryForums.com!

I am looking forward to the end of my economic downturn days off without pay! Also updated devices and os' and bes'...and of course the PLAYBOOK!!!!!!!!!

:)
Forum: General 9600 Series Discussion - Tour 11-19-2010, 02:58 PM
Replies: 5
Views: 1,691
Posted By Andi
Re: 9630 Folders missing not showing after upgrade

On a BES? Did you check the folder redirection settings? Make sure the folders are all checked.
Forum: BES Admin Corner 11-16-2010, 01:59 PM
Replies: 2
Views: 771
Posted By Andi
Re: IT Policy Problem

When we increased the password time out on our policy it only appeared to apply to handhelds receiving the policy for the first time. Since the new policy being sent to existing devices was less...
Forum: BES Admin Corner 11-16-2010, 10:29 AM
Replies: 10
Views: 2,644
Posted By Andi
Re: Desktop Manager 6

You can change the option via BAS - or someone with access to it can. In BAS choose the user - click Default Configuration and the option Redirect when in Cradle is on the first tab. I haven't...
Forum: General BlackBerry Discussion 10-28-2010, 01:35 PM
Replies: 2
Views: 514
Posted By Andi
Buy/Sell/Trade forum here is a good place to...

Buy/Sell/Trade forum here is a good place to start but also read the FAQ on buying from ebay etc...

Buying a BlackBerry off eBay - BlackBerryFAQ...
Forum: General 8300 Series Discussion - Curve 10-22-2010, 09:56 AM
Replies: 7
Views: 4,494
Posted By Andi
It must be a Blackberry Data Plan pay-as-you-go...

It must be a Blackberry Data Plan pay-as-you-go plan may have data but not necessarily Blackberry data
Forum: General 9700 Series Discussion - Bold 2 10-14-2010, 11:18 AM
Replies: 2
Views: 907
Posted By Andi
Open the messages folder - bring up the menu and...

Open the messages folder - bring up the menu and choose Options then General Options - scroll down and change Hide Sent Messages to Yes.
Forum: General BlackBerry Discussion 10-12-2010, 11:24 AM
Replies: 2
Views: 1,250
Posted By Andi
Is the new phone a blackberry? If so you have...

Is the new phone a blackberry? If so you have done the right thing as long as you did a backup - you will then restore to the new blackberry.
Forum: BES Admin Corner 10-12-2010, 09:36 AM
Replies: 3
Views: 1,217
Posted By Andi
Can't you turn off Wireless sync in the general...

Can't you turn off Wireless sync in the general category (top) and not have to go change each option? That is how I've done it -- it saves a few clicks... Also doesn't calendar wireless sync have to...
Forum: BES Admin Corner 09-29-2010, 10:46 AM
Replies: 5
Views: 1,867
Posted By Andi
Open one of the red X messages on the handheld...

Open one of the red X messages on the handheld (before it is resent) - scroll all the way to the top of the message and read the send status.
Forum: General BlackBerry Discussion 09-20-2010, 09:23 AM
Replies: 2
Views: 541
Posted By Andi
Try clearing the browser cache (open browser...

Try clearing the browser cache (open browser bring up menu - options - cache operations) then reboot (leave it turned on and remove the battery wait a few seconds and put it back together)
Forum: BES Admin Corner 09-17-2010, 08:59 AM
Replies: 5
Views: 1,199
Posted By Andi
Not besadmin, do the users have someone...

Not besadmin, do the users have someone (secretary?) with access to their calendar in exchange with full rights to accept appointments etc...?
Forum: General 9700 Series Discussion - Bold 2 09-10-2010, 01:46 PM
Replies: 7
Views: 1,410
Posted By Andi
Set the reminder when you create the appointment...

Set the reminder when you create the appointment - scroll down to Reminder and set the amount of time before the appointment that you want to be reminded
Forum: General BlackBerry Discussion 09-09-2010, 04:17 PM
Replies: 3
Views: 699
Posted By Andi
Are they in the Recycle Bin on your computer?

Are they in the Recycle Bin on your computer?
Forum: BES Admin Corner 08-31-2010, 03:41 PM
Replies: 13
Views: 3,081
Posted By Andi
Doesn't pre-population occur only if it is a new...

Doesn't pre-population occur only if it is a new (different) device and not if it is re-activation of same device?
Forum: General 9600 Series Discussion - Tour 08-31-2010, 09:35 AM
Replies: 15
Views: 14,412
Posted By Andi
I experienced the overheating and slowness when...

I experienced the overheating and slowness when trying to activate a user with the 9650. I couldn't get it to do much of anything ran so slow, then got really hot front and back around the kyeboard -...
Forum: General BlackBerry Discussion 08-30-2010, 01:54 PM
Replies: 2
Views: 759
Posted By Andi
http://www.blackberryforums.com/rim-software/18789...

http://www.blackberryforums.com/rim-software/18789-jl_cmder.html

Use JL_Cmder to restore to factory settings
Forum: General 8500 Series Discussion - Gemini 08-30-2010, 12:47 PM
Replies: 3
Views: 1,919
Posted By Andi
Any chance you have 15 distribution lists in...

Any chance you have 15 distribution lists in Outlook? Distrobution lists have to be created on the blackberry and are not transferred between the two.
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