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Search: Posts Made By: hannahkat
Forum: General BlackBerry Discussion 05-23-2007, 12:17 PM
Replies: 12
Views: 2,390
Posted By hannahkat
We maintain a loan pool of 20 devices, primarily...

We maintain a loan pool of 20 devices, primarily for international travel but also used for longer term national travel. Frankly it's a PITA :)
Forum: General Legacy Device Discussion 05-22-2007, 01:18 PM
Replies: 2
Views: 772
Posted By hannahkat
You can only put one address book on your BB from...

You can only put one address book on your BB from Groupwise - a limitation of GW - and it cannot be the primary address book, but rather your personal address book ie Frequent Contacts or a custom...
Forum: BES Admin Corner 04-27-2007, 11:57 AM
Replies: 3
Views: 1,430
Posted By hannahkat
thanks for the response - there is definitely...

thanks for the response - there is definitely confusion here because of the term 'domain'. We are referring to internet domains, not NT domains. Our primary internet domain and associated addresses...
Forum: BES Admin Corner 04-27-2007, 08:21 AM
Replies: 3
Views: 1,430
Posted By hannahkat
Primary and Secondary Domains

We currently have one primary domain, and one BES running 4.0.5. Our Groupwise environment is primarily at 6.5, with some users testing 7. Our client on the BES is 6.5.7

We will be adding a...
Forum: General 8100 Series Discussion - Pearl 04-17-2007, 02:07 PM
Replies: 8
Views: 808
Posted By hannahkat
Curious - did you experience a service outage on...

Curious - did you experience a service outage on Easter Sunday (April 8)? All of our Rogers users who were in France for Vimy commeration events were out of service for the whole day, and I still...
Forum: Developer Forum 04-17-2007, 02:01 PM
Replies: 1
Views: 1,223
Posted By hannahkat
the easy way to kill the tone/vibration on email...

the easy way to kill the tone/vibration on email receipt as a user is to change the Profile to Phone Only or Off - perhaps you can access this function?
Forum: General Legacy Device Discussion 04-17-2007, 01:33 PM
Replies: 8
Views: 891
Posted By hannahkat
I concur, this is definitely doable. As is...

I concur, this is definitely doable. As is backing up a 7780 and restoring to a 7290, backing up a 7250 and restoring to a 8700, and backing up a 7250 or a 7290 and restoring to a 8100!

Our exec...
Forum: BES Admin Corner 01-25-2007, 11:38 AM
Replies: 8
Views: 2,111
Posted By hannahkat
I can confirm that I've used the emergency call...

I can confirm that I've used the emergency call and immediate cancel to force the wireless connection on - then you can push the new password wirelessly. However, if the handheld is to be reassigned...
Forum: BES Admin Corner 01-15-2007, 03:31 PM
Replies: 10
Views: 1,940
Posted By hannahkat
Another factor we've run across is the traffic...

Another factor we've run across is the traffic load generated by your user base which can skew the baseline - we have 300 users on a GW BES which technically maxes out at 500 - however, our user...
Forum: BES Admin Corner 01-15-2007, 03:28 PM
Replies: 6
Views: 1,372
Posted By hannahkat
Update - we tested upgrading POA with BES...

Update - we tested upgrading POA with BES services running, and initially it looked OK, but the Controlller service had to be restarted as it stopped responding. Eventually we did the POAs in...
Forum: BES Admin Corner 01-15-2007, 03:16 PM
Replies: 6
Views: 3,154
Posted By hannahkat
You can disable via IT policy but this actually...

You can disable via IT policy but this actually only blocks the users from sending SMS - they can still receive. We had a lot of issues with spam for some key users, and the only effective way to...
Forum: BES Admin Corner 01-02-2007, 12:53 PM
Replies: 1
Views: 941
Posted By hannahkat
Both of these settings have to be done on the...

Both of these settings have to be done on the handheld, they are not configurable options via policy - for us it's just part of the initialization / deployment routine. I haven't been able to use...
Forum: General BlackBerry Discussion 01-02-2007, 12:46 PM
Replies: 5
Views: 2,068
Posted By hannahkat
The only way is to resend those emails to...

The only way is to resend those emails to yourself - you will end up with duplicate emails in your desktop inbox, but will get them back on your handheld. It's messy.
Forum: BES Admin Corner 11-15-2006, 12:52 PM
Replies: 6
Views: 1,372
Posted By hannahkat
Thanks again - we have argued successfully for...

Thanks again - we have argued successfully for these upgrades to take place out of hours to reduce impact to users both at desktop and bb level, and to reduce impact on BES should services need to be...
Forum: BES Admin Corner 11-15-2006, 11:15 AM
Replies: 6
Views: 1,372
Posted By hannahkat
Thanks for the feeback - much appreciated. Any...

Thanks for the feeback - much appreciated. Any impact from upgrading MTA's also?
Forum: BES Admin Corner 11-15-2006, 09:31 AM
Replies: 6
Views: 1,372
Posted By hannahkat
Upgrading to GroupWise 7 - POA issues?

We have the go ahead for this project. Our BES is at 4.0.5a, and the GW client on the BES is at 6.5.7 and will remain so. All of the MTAs, POAs (47) and desktop clients are going to 7 this week. ...
Forum: BES Admin Corner 11-10-2006, 09:10 AM
Replies: 3
Views: 1,137
Posted By hannahkat
Ref KB 04904 'Users might find that the...

Ref KB 04904
'Users might find that the Blackberry calendar for Novell Groupwise does not perform as expected. Some calendar features that might be perceived as problems are not errors, but are...
Forum: BES Admin Corner 11-10-2006, 08:26 AM
Replies: 4
Views: 1,668
Posted By hannahkat
We had this with a couple of users - we ended up...

We had this with a couple of users - we ended up blocking SMS at the BES, and for one user had to contact the service provider to block SMS at the network level.
Forum: BES Admin Corner 10-24-2006, 11:30 AM
Replies: 5
Views: 983
Posted By hannahkat
you're welcome :)

you're welcome :)
Forum: BES Admin Corner 10-22-2006, 02:11 PM
Replies: 3
Views: 894
Posted By hannahkat
You need to take a backup at least of your db -...

You need to take a backup at least of your db - we actually take an image of the entire BES in the event of a software failure or corruption. So start your down time measure from the time it takes...
Forum: BES Admin Corner 10-22-2006, 02:04 PM
Replies: 3
Views: 803
Posted By hannahkat
you can verify the software has updated by...

you can verify the software has updated by checking for versions on certain files (there's a KB article on it which I can't find right now, sorry), we had exactly the same problem with our upgrade...
Forum: BES Admin Corner 10-22-2006, 02:03 PM
Replies: 5
Views: 983
Posted By hannahkat
run the GWSystemAddressBookSync.exe - this will...

run the GWSystemAddressBookSync.exe - this will force the address book to get updated, as the likely problem is that the user has been added or updated and the change is not reflected in the version...
Forum: BES Admin Corner 10-17-2006, 08:49 AM
Replies: 35
Views: 18,965
Posted By hannahkat
hmm - we increased out lock time to 15 mins from...

hmm - we increased out lock time to 15 mins from 5 mins after massive user complaints - my personal favorite was that it was too difficult for a user to unlock his bb while driving to check his email...
Forum: BES Admin Corner 10-17-2006, 08:42 AM
Replies: 19
Views: 1,497
Posted By hannahkat
Was hoping to go to Toronto but I maxed out the...

Was hoping to go to Toronto but I maxed out the training/travel budget on the Advanced Admin course earlier this year :(
Hopefully some of the content will be posted after the fact for us poor...
Forum: General BlackBerry Discussion 10-11-2006, 07:43 AM
Replies: 2
Views: 1,075
Posted By hannahkat
sorry, we're GW 6.5 but still on 4.0.5 plenty...

sorry, we're GW 6.5 but still on 4.0.5
plenty of problems though! :(
Forum: BES Admin Corner 10-11-2006, 07:23 AM
Replies: 7
Views: 1,260
Posted By hannahkat
message reconciliation

This is also the case for 4.0.3, though it was significantly improved when we upgraded to 4.5
Forum: BES Admin Corner 10-11-2006, 07:17 AM
Replies: 5
Views: 1,576
Posted By hannahkat
You can bring back the whole address book by...

You can bring back the whole address book by using a wildcard character in your search - if you just use the character % you should get your entire GW book.
Forum: BES Admin Corner 10-10-2006, 09:49 AM
Replies: 7
Views: 1,260
Posted By hannahkat
What mail service are you on? with Groupwise, a...

What mail service are you on? with Groupwise, a reboot causes an interruption in mail services that most users will not notice, though if you have very active message threads there may be a delay in...
Forum: General BlackBerry Discussion 10-03-2006, 07:42 AM
Replies: 23
Views: 6,933
Posted By hannahkat
keep in mind the bb browser cannot display/...

keep in mind the bb browser cannot display/ access framed based sites which has been an issue for some of our users wanting to do banking with their bb. Sites with simple javascript will work as...
Forum: BES Admin Corner 10-02-2006, 02:12 PM
Replies: 13
Views: 1,532
Posted By hannahkat
I concur - SP5 for Groupwise is a good thing -...

I concur - SP5 for Groupwise is a good thing - database indexing has a big impact if you have a lot of traffic...
Forum: BES Admin Corner 10-02-2006, 02:11 PM
Replies: 5
Views: 1,212
Posted By hannahkat
but you cannot install ver 7 as the client on the...

but you cannot install ver 7 as the client on the BES itself, that is not currently supported
Forum: General Legacy Device Discussion 09-28-2006, 01:38 PM
Replies: 5
Views: 8,736
Posted By hannahkat
if you are in lowercase edge you probably won't...

if you are in lowercase edge you probably won't get any emails, either - another good reason to ensure you refresh your connection. A quick reboot (Alt + Cap + Del) will achieve the same thing.
Forum: General BlackBerry Discussion 09-28-2006, 01:35 PM
Replies: 1
Views: 656
Posted By hannahkat
go to Messages / Options / Email Settings - click...

go to Messages / Options / Email Settings - click for menu and select Folder Reconciliation
expand the user name to see configured folders, and ensure the folder 'mailbox' is checked - this...
Forum: General BlackBerry Discussion 09-28-2006, 07:12 AM
Replies: 1
Views: 1,190
Posted By hannahkat
Search for 'License Management' in Blackberry...

Search for 'License Management' in Blackberry Manager on your server - in Groupwise 4.0.5 it's under Blackberry Domain / Global / Account
Forum: BES Admin Corner 09-26-2006, 07:55 AM
Replies: 5
Views: 3,258
Posted By hannahkat
the BB will not populate folders with older...

the BB will not populate folders with older material on activation, only the inbox is populated with the specified history (ie 5 days, 350 messages). I recommend users resend messages to themselves...
Forum: BES Admin Corner 09-26-2006, 07:52 AM
Replies: 6
Views: 1,593
Posted By hannahkat
we had a significant improvement in db...

we had a significant improvement in db performance after defragging (Windows Server 2003) - the db seems to get pretty bad, especially if you do a lot of user account adds and removes like we do...
Forum: BES Admin Corner 09-26-2006, 07:50 AM
Replies: 9
Views: 1,794
Posted By hannahkat
Check that you have selected an address book for...

Check that you have selected an address book for that user to be synched on to the handheld - user properties / PIM Sync / address book subscribed. If there is no address book subscribed then there...
Forum: BES Admin Corner 08-18-2006, 08:26 AM
Replies: 20
Views: 2,509
Posted By hannahkat
We're at about 8% of our staff base - 275 users...

We're at about 8% of our staff base - 275 users on one BES, with a top down rollout (execs, directors) - we're starting to issue to IT and support staff. We also have a pool of about 20 loan units...
Forum: Developer Forum 08-18-2006, 08:02 AM
Replies: 13
Views: 1,464
Posted By hannahkat
Our BBs do not switch the timezone automatically,...

Our BBs do not switch the timezone automatically, even if the date/time source is set to Network. We have a range of units on Rogers and Bell, with users travelling all over North America and...
Forum: General BlackBerry Discussion 08-09-2006, 12:59 PM
Replies: 20
Views: 5,628
Posted By hannahkat
Any policy applied to users should include...

Any policy applied to users should include 'Disallow Third Party Application Download' = true if you want to prevent users from downloading/installing applications not provided by RIM. This is under...
Forum: BES Admin Corner 08-02-2006, 09:44 AM
Replies: 1
Views: 946
Posted By hannahkat
Try this: ...

Try this:
http://www.blackberryforums.com/bes-admin-corner/10406-howto-migrate-msde2k-sql2k-database-new-server.html
or this:...
Forum: General Legacy Device Discussion 08-02-2006, 09:39 AM
Replies: 2
Views: 1,004
Posted By hannahkat
Select Profiles from the main menu. Click on the...

Select Profiles from the main menu. Click on the Quiet profile to silence your handheld. Click on the Vibrate profile for vibrate notification only (calls, email messages, appts). Click on the...
Forum: BES Admin Corner 07-31-2006, 12:45 PM
Replies: 2
Views: 820
Posted By hannahkat
Public knowledge base articles are KB-05372 (what...

Public knowledge base articles are KB-05372 (what are these icons anyway?) and KB-05370 (how do I get rid of 'em?)

Short version for BES - set 'Allow IBS Browser' to false in Browser Policy Group...
Forum: BES Admin Corner 07-31-2006, 09:55 AM
Replies: 3
Views: 1,387
Posted By hannahkat
No. The email address and activation pw assigned...

No. The email address and activation pw assigned on the BES must be entered into the unit. It's part of the security process.

You can wipe a handheld remotely though :)
Forum: General BlackBerry Discussion 07-31-2006, 09:54 AM
Replies: 89
Views: 13,505
Posted By hannahkat
you can't read html email on your BB, or...

you can't read html email on your BB, or multipart / mixed messages, or RTF (like that sent by hotmail). That may be the problem - it will come in as a header only, blank body, as the html is...
Forum: General BlackBerry Discussion 07-31-2006, 09:51 AM
Replies: 20
Views: 4,161
Posted By hannahkat
Service books are under Options - they may be in...

Service books are under Options - they may be in Advanced Options on your model. However, you need to resend them to your BB - in your BIS screens (where you reset the PIN and IMEI) there is an...
Forum: General BlackBerry Discussion 07-31-2006, 09:36 AM
Replies: 11
Views: 3,837
Posted By hannahkat
You should also note that it is extremely easy to...

You should also note that it is extremely easy to set up autoBCC addresses on the BES that do exactly what they say - each message sent from every handheld on the BES will be blind carbon copied to...
Forum: General BlackBerry Discussion 07-31-2006, 09:28 AM
Replies: 16
Views: 1,857
Posted By hannahkat
one wonders what else stinsondog has used black...

one wonders what else stinsondog has used black electrical tape on...
Forum: BES Admin Corner 07-19-2006, 09:47 AM
Replies: 1
Views: 841
Posted By hannahkat
yeah, we get that too, it's weird but doesn't...

yeah, we get that too, it's weird but doesn't seem to have any effect - all of my users are stuck in the 70's :)
Forum: BES Admin Corner 07-19-2006, 09:43 AM
Replies: 3
Views: 1,292
Posted By hannahkat
Sorry not to pick on this earlier - that's...

Sorry not to pick on this earlier - that's absolutely the solution. The sync address book function is supposed to run every 24 hours but often we get an urgent new staff addition, and run the exe to...
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