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Forum: Hardware & Accessories 09-09-2005, 07:21 AM
Replies: 5
Views: 10,868
Posted By akdumga
As listed in the KB article linked...

As listed in the KB article linked below...

Error 543 (VM_FS_MISMATCH): Incompatible Java filesystem installed
The VM has detected that the OS binary is different than the OS binary used to create...
Forum: BlackBerry Guides 09-08-2005, 03:09 PM
Replies: 1
Views: 1,131
Posted By akdumga
Don't think so :-/

Don't think so :-/
Forum: General Legacy Device Discussion 09-08-2005, 03:09 PM
Replies: 7
Views: 1,182
Posted By akdumga
The 507 error essentially means no applications...

The 507 error essentially means no applications are installed. You'll just need to reload your handheld software.
Forum: General BlackBerry Discussion 09-08-2005, 02:55 PM
Replies: 3
Views: 1,425
Posted By akdumga
Nice doc, hadn't seen that one before.

Nice doc, hadn't seen that one before.
Forum: RIM Software 09-08-2005, 02:50 PM
Replies: 1
Views: 2,480
Posted By akdumga
I would recommend installing the Desktop Manager...

I would recommend installing the Desktop Manager software, and the specific Handheld software for the handheld version you have. Once that is complete you should be able to open Desktop Manager, go...
Forum: General BlackBerry Discussion 09-08-2005, 02:47 PM
Replies: 3
Views: 1,425
Posted By akdumga
Take a look at the BES Maintenance Guide, however...

Take a look at the BES Maintenance Guide, however it's fairly lacking.

Some key points:

- Backup the Database (SQL, Notes DBs on BES if your domino)
- Have all your information handy (accounts,...
Forum: BES Admin Corner 09-08-2005, 01:40 PM
Replies: 12
Views: 3,328
Posted By akdumga
I think this fits the theory that the BES is...

I think this fits the theory that the BES is queuing other component-to-component data. Since the handheld can still send/receive PIN it's connection with the wireless carrier is ok, and the BES is...
Forum: BES Admin Corner 09-08-2005, 01:36 PM
Replies: 10
Views: 2,591
Posted By akdumga
You can follow the instructions in this KB...

You can follow the instructions in this KB article to move the...
Forum: General BlackBerry Discussion 09-08-2005, 01:31 PM
Replies: 1
Views: 2,414
Posted By akdumga
From what I understand the MDS server on the BES...

From what I understand the MDS server on the BES handles cookies on behalf of the handheld, although the handheld can handle cookies if you opt not to have MDS do it. I don't believe there is any...
Forum: RIM Software 09-08-2005, 01:10 PM
Replies: 1
Views: 1,017
Posted By akdumga
Check out these two threads to see if they might...

Check out these two threads to see if they might help...

http://www.blackberryforums.com/showthread.php?t=14348&highlight=items

http://www.blackberryforums.com/showthread.php?t=11273
Forum: BES Admin Corner 09-08-2005, 10:04 AM
Replies: 8
Views: 1,712
Posted By akdumga
I would suggest having a look at the MDS logs...

I would suggest having a look at the MDS logs (MDAT) to see what happens when the request for your pac file is made. If there isn't enough detail you may have to increase the logging level for MDS,...
Forum: BES Admin Corner 09-08-2005, 09:49 AM
Replies: 4
Views: 13,077
Posted By akdumga
I *think* that the read receipt is being...

I *think* that the read receipt is being generated by Exchange when the BES synchronizes the read status of the message. That being the case, I don't think there is anything on the handheld or BES...
Forum: General BlackBerry Discussion 09-08-2005, 09:46 AM
Replies: 3
Views: 884
Posted By akdumga
Only new email is delivered to your handheld....

Only new email is delivered to your handheld. Syncing old items is not an option unfortunately.
Forum: BES Admin Corner 09-08-2005, 07:22 AM
Replies: 3
Views: 3,021
Posted By akdumga
Unfortunately remote lookups from the handheld...

Unfortunately remote lookups from the handheld are only resolved against the Global Address List in Exchange.
Forum: General BlackBerry Discussion 09-07-2005, 04:00 PM
Replies: 11
Views: 1,650
Posted By akdumga
I think the other thing which you may be...

I think the other thing which you may be noticing, is that if you are replying to a thread which you originally sent messages on using a different message service, the thread stays sticky to that...
Forum: BES Admin Corner 09-07-2005, 03:55 PM
Replies: 2
Views: 809
Posted By akdumga
No caveats that I know of. Just follow the...

No caveats that I know of. Just follow the installation instruction and pre-set thoroughly. It's really up to you with regards to the DB server type. If you anticipate relatively quick expansion in...
Forum: BES Admin Corner 09-07-2005, 01:16 PM
Replies: 2
Views: 1,350
Posted By akdumga
I believe that is the new service book icon....

I believe that is the new service book icon. T-Mobile probably pushed a new one out. Try going to Options, Service Books, and see if one of them is bolded. I can recall having to select it and choose...
Forum: BES Admin Corner 09-07-2005, 01:01 PM
Replies: 3
Views: 17,069
Posted By akdumga
Without knowing which BES version, how many users...

Without knowing which BES version, how many users you have enabled, and the approximate concurrent attachment requests it's hard to say, but, based on the below two reference documents it sounds like...
Forum: BlackBerry Network 09-07-2005, 08:26 AM
Replies: 2
Views: 963
Posted By akdumga
Do you perform any advanced load balancing at...

Do you perform any advanced load balancing at your external firewalls? I'm just wondering if its possible that the BES might not be playing well in a load balanced scenario, and RIM's NOC is actually...
Forum: BES Admin Corner 09-07-2005, 08:21 AM
Replies: 5
Views: 2,633
Posted By akdumga
Make sure that Mobile Data Server is enabled at...

Make sure that Mobile Data Server is enabled at the server and the user level from the BES Management console.

You can browse to http://localhost:8080 to bring up the MDS statistics page. It gives...
Forum: General BlackBerry Discussion 09-07-2005, 08:08 AM
Replies: 24
Views: 8,905
Posted By akdumga
This indicates you do not have the correct...

This indicates you do not have the correct service books on the handheld. A service book essentially tells the handheld how and where to send messages which you compose.

To correct the situation...
Forum: General BlackBerry Discussion 09-07-2005, 07:35 AM
Replies: 6
Views: 2,384
Posted By akdumga
Good to hear dsavage! Disable/enabling...

Good to hear dsavage! Disable/enabling redirection probably pushed the folder list OTA to the HH.
Forum: General BlackBerry Discussion 09-06-2005, 03:44 PM
Replies: 2
Views: 1,224
Posted By akdumga
Yeah marshalross is right. You need a CMIME...

Yeah marshalross is right. You need a CMIME service book to be able to send from the handheld. But that *should* have come over from the Desktop Manager when you cradled the handheld and switched...
Forum: General BlackBerry Discussion 09-06-2005, 03:38 PM
Replies: 24
Views: 8,905
Posted By akdumga
Is it that the send function is not actually...

Is it that the send function is not actually available on the handheld, or when you send the messages they don't leave the handheld and sit with a clock icon beside them for?
Forum: General BlackBerry Discussion 09-06-2005, 02:12 PM
Replies: 9
Views: 1,869
Posted By akdumga
There isn't a way to do this on the BlackBerry...

There isn't a way to do this on the BlackBerry handheld. Looking at Outlook, it doesn't appear possible there either though...
Forum: General BlackBerry Discussion 09-06-2005, 01:44 PM
Replies: 39
Views: 2,248
Posted By akdumga
You're quite right. :oops:

You're quite right. :oops:
Forum: General BlackBerry Discussion 09-06-2005, 01:29 PM
Replies: 39
Views: 2,248
Posted By akdumga
I really, really don't know. Nothing important I...

I really, really don't know. Nothing important I think? 8-)
Forum: General BlackBerry Discussion 09-06-2005, 01:22 PM
Replies: 6
Views: 2,384
Posted By akdumga
You could also try the steps in Cause #3 of the...

You could also try the steps in Cause #3 of the below KB article on...
Forum: BES Admin Corner 09-06-2005, 01:14 PM
Replies: 11
Views: 13,564
Posted By akdumga
I'm not sure that 4.0 HH software would be the...

I'm not sure that 4.0 HH software would be the culprit here. Are the other 3.6 users on the BES using wireless calendaring? Assuming they are, and they are functioning correctly, are they on the same...
Forum: General BlackBerry Discussion 09-06-2005, 01:01 PM
Replies: 39
Views: 2,248
Posted By akdumga
While your post is academically interesting, we...

While your post is academically interesting, we need to ensure that we philosophically separate the act of responding with a knowledgeable and sufficiently granular rejoinder, and of promulgating...
Forum: BlackBerry Guides 09-06-2005, 11:53 AM
Replies: 2
Views: 1,378
Posted By akdumga
Are you on a BES? If so, check with the...

Are you on a BES? If so, check with the admin.

If you are using Desktop Redirector, you won't have the option.
Forum: General BlackBerry Discussion 09-06-2005, 11:50 AM
Replies: 6
Views: 2,384
Posted By akdumga
I haven't seen this issue, but I wonder if...

I haven't seen this issue, but I wonder if somehow the Folders database became corrupt on your handheld. You could try going into Backup and Restore, Advanced, selecting your Folders database from...
Forum: BES Admin Corner 09-06-2005, 11:12 AM
Replies: 6
Views: 834
Posted By akdumga
All BESX 4.0.2 related documentation can be found...

All BESX 4.0.2 related documentation can be found on BlackBerry.com at the below...
Forum: BES Admin Corner 09-06-2005, 11:09 AM
Replies: 12
Views: 3,328
Posted By akdumga
Hmm, that seems strange, but I think it might be...

Hmm, that seems strange, but I think it might be explainable. The BES only sends a max of 5 messages to the BB NOC before stopping and waiting for an ACK to come back. I *think* that queued events is...
Forum: BES Admin Corner 09-06-2005, 10:40 AM
Replies: 11
Views: 13,564
Posted By akdumga
Have you looked at the MAGT logs to see if there...

Have you looked at the MAGT logs to see if there are any CDO exceptions occuring for the user in question? It sounds like the BES isn't matching up the appointment it puts into Exchange with the one...
Forum: BES Admin Corner 09-06-2005, 10:37 AM
Replies: 5
Views: 2,633
Posted By akdumga
Looks to be something to do with the JVM not...

Looks to be something to do with the JVM not being installed, or being installed incorrectly (perhaps two versions installed at the same time).

Have a look at this KB on the BlackBerry.com...
Forum: BES Admin Corner 09-06-2005, 10:34 AM
Replies: 11
Views: 13,564
Posted By akdumga
Does the duplicate on the handheld appear...

Does the duplicate on the handheld appear immediately, or only after the appointment syncs to the BES and back down to the handheld?

Not really too sure on this one. Probably something that support...
Forum: BES Admin Corner 09-06-2005, 10:32 AM
Replies: 12
Views: 3,328
Posted By akdumga
Hmm. Interesting. I would definitely check the...

Hmm. Interesting. I would definitely check the agent logs (MAGT) then to see what things are being queued up before the handheld stops received. Ie, is it calendar appointments or emails? And perhaps...
Forum: BES Admin Corner 09-06-2005, 10:28 AM
Replies: 3
Views: 1,047
Posted By akdumga
I heard this is fixed in SP2 for BESG 4.0 which...

I heard this is fixed in SP2 for BESG 4.0 which is being released fairly soon if I'm not mistaken.
Forum: BES Admin Corner 09-06-2005, 10:00 AM
Replies: 1
Views: 758
Posted By akdumga
I don't think you can speed up the time in which...

I don't think you can speed up the time in which it takes to actually query the administrative information from the database, however you can update the refresh settings by right clicking on...
Forum: BES Admin Corner 09-06-2005, 09:56 AM
Replies: 12
Views: 3,328
Posted By akdumga
The mail agent log (MAGT) is likely the best...

The mail agent log (MAGT) is likely the best place to start looking. You could simply perform a grep against the users email address that is having the issue.

I've seen clumping in the past where a...
Forum: BES Admin Corner 09-06-2005, 09:52 AM
Replies: 5
Views: 998
Posted By akdumga
It's being tracked by SDR43054, and I think it...

It's being tracked by SDR43054, and I think it will be fixed in SP3, as it is listed as a known issue in the SP2 release notes.
Forum: General BlackBerry Discussion 09-05-2005, 11:17 AM
Replies: 1
Views: 1,322
Posted By akdumga
Sounds like some of the distillers may not be...

Sounds like some of the distillers may not be installed correctly. Try uninstalling and reinstalling the attachment service.

If that fails, increase the logging and have a look at the attachment...
Forum: General BlackBerry Discussion 09-05-2005, 11:14 AM
Replies: 1
Views: 973
Posted By akdumga
Are you seeing one-way synchronization or no...

Are you seeing one-way synchronization or no synchronization at all? If only one way, is it just the calendar, or other items as well?

Some things to check:

Sync service running (all PIM stuff, not...
Forum: General BlackBerry Discussion 09-02-2005, 05:25 PM
Replies: 11
Views: 1,105
Posted By akdumga
Well, open Desktop Manager, go to Options,...

Well, open Desktop Manager, go to Options, Connection settings and click detect. Hopefully this works. If not, don't worry, just go to Application Loader, and this should detect the handheld (pretty...
Forum: BlackBerry On Non-RIM Hardware 09-02-2005, 05:20 PM
Replies: 11
Views: 49,511
Posted By akdumga
This can definitely be a BES issue. If for...

This can definitely be a BES issue. If for example you have the wrong UID in your CMIME service book this could happen, because you are sending data to the wrong BES and it may not be responding, or...
Forum: General BlackBerry Discussion 09-02-2005, 05:10 PM
Replies: 11
Views: 1,105
Posted By akdumga
Did you try running through the Application...

Did you try running through the Application Loader in Desktop Manager to reload the handheld?
Forum: BES Admin Corner 09-02-2005, 05:07 PM
Replies: 5
Views: 998
Posted By akdumga
In the past I have experienced that you need to...

In the past I have experienced that you need to restart the BlackBerry server service (dispatcher in 4.0) to get them working again, as the service doesn't properly detect the move between mailbox...
Forum: General Legacy Device Discussion 09-02-2005, 04:36 PM
Replies: 1
Views: 647
Posted By akdumga
I guess there is a remote chance that the...

I guess there is a remote chance that the handheld radio is going on the fritz, but more likely is that Cingular is actually experiencing some network degredation in the area where your COO is. I...
Forum: BES Admin Corner 09-02-2005, 04:30 PM
Replies: 1
Views: 788
Posted By akdumga
Unfortunately the "Allow other email services" IT...

Unfortunately the "Allow other email services" IT Policy is for outbound messages only. There is nothing stopping you from having a webclient service book for example and receiving mail from that...
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