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Forum: General BlackBerry Passport Discussion - BlackBerry 10 10-19-2014, 08:54 AM
Replies: 15
Views: 1,032
Posted By aiharkness
Re: Anyone having issues getting used to the size?

On my 5th day with it and no problems. It's brilliant.
Forum: General Z10 Series Discussion - BlackBerry 10 10-19-2014, 08:49 AM
Replies: 1
Views: 169
Posted By aiharkness
Re: Smart dialing

Open the phone
Swipe down from top of sceen
Tap settings icon
Tap smart dialing (may be nearer to bottom of page)
Forum: General 9900 Series Discussion - Bold Touch 10-12-2014, 06:28 AM
Replies: 7
Views: 767
Posted By aiharkness
Re: New to Blackberry 9900

BBOS is the legacy OS, versions 7 and before. BB10 is the current OS on the Z10, Q10, etc.

As I say, the old OS requires a BlackBerry data plan. For you it would be BIS. The BB10 models do...
Forum: General 9900 Series Discussion - Bold Touch 10-11-2014, 07:14 PM
Replies: 7
Views: 767
Posted By aiharkness
Re: New to Blackberry 9900

99black, the 9900 requires data service specific to the BBOS models; the BB10 models do not. That is the problem.
Forum: General 9900 Series Discussion - Bold Touch 10-10-2014, 12:40 PM
Replies: 2
Views: 313
Posted By aiharkness
Re: Voucher - Token

Double post
Forum: General Q10 Series Discussion - BlackBerry 10 10-10-2014, 12:38 PM
Replies: 4
Views: 510
Posted By aiharkness
Re: voucher - Token

What is the context?

Offhand I don't know, except a token in general could be a smart card used in a two factor authentication system -- i.e. something you know (a PIN) plus something you have (the...
Forum: General BlackBerry Discussion 10-07-2014, 05:17 AM
Replies: 18
Views: 1,120
Posted By aiharkness
Re: Blackberry Passport???

You guys seeing mostly iphones travel first class more than I do.

Seriously, around the office it is all iphones. In first class it is all iphones except a BlackBerry here and there. But in coach...
Forum: General BlackBerry Discussion 10-04-2014, 08:47 AM
Replies: 18
Views: 1,120
Posted By aiharkness
Re: Blackberry Passport???

Most of what I see are android devices. I do see iphones, but that is mostly in my circles; on airplanes and in airports and hotels and when out and about, it's android. When I do see a BlackBerry...
Forum: General BlackBerry Discussion 10-03-2014, 01:03 PM
Replies: 3
Views: 564
Posted By aiharkness
Re: Selecting and deletting multiple emails on the Z 10

Press and hold an email header. Select the checkmark icon from the right. Then touch to highlight the emails you want to delete. Then tap the trashcan icon.
Forum: Hardware & Accessories 10-03-2014, 01:01 PM
Replies: 1
Views: 349
Posted By aiharkness
Re: blackberry 9790

Double post.
Forum: BlackBerry Help 10-03-2014, 01:00 PM
Replies: 1
Views: 319
Posted By aiharkness
Re: HELP please blackberry 9790

Did you drop it or expose it to liquid or moisture? If so, hardware damage may be the problem.

Does the battery fit tightly in the compartment?

Are you using a genuine BlackBerry battery?

Do you...
Forum: General Z10 Series Discussion - BlackBerry 10 09-28-2014, 12:03 PM
Replies: 3
Views: 440
Posted By aiharkness
Re: Intermittent Hub/Internet Connection

May be network. Does wifi versus mobile network make any difference?

How did you restart the device? If it were me, I would shut it off and remove the battery for a minute, and then test.
Forum: BlackBerry Help 09-22-2014, 09:08 AM
Replies: 9
Views: 382
Posted By aiharkness
Re: ONE of my mailboxes isn't getting mail

I don't remember being prompted to confirm my BlackBerry ID when using the email setup app, but if you are being prompted then it is what it is. You need to sort it out. Your carrier will not be...
Forum: BlackBerry Help 09-21-2014, 06:10 PM
Replies: 9
Views: 382
Posted By aiharkness
Re: ONE of my mailboxes isn't getting mail

Following the instructions in the document at the first link in tsac's post, what exactly happens when you try to enter the internet email setup app? Error message? If so, what is it?
Forum: BlackBerry Help 09-21-2014, 05:24 PM
Replies: 9
Views: 382
Posted By aiharkness
Re: ONE of my mailboxes isn't getting mail

To add to the above, if neither revalidating the password or resending service books is the fix, delete the address and then add it again.
Forum: General 9900 Series Discussion - Bold Touch 09-17-2014, 04:56 PM
Replies: 8
Views: 534
Posted By aiharkness
Re: Change mobile provider

Only thing I'm aware of is make sure the carrier you are leaving disassociates your device's PIN from the BIS service you had with that carrier. It probably happens as a matter of ending your...
Forum: BlackBerry Help 09-16-2014, 04:37 PM
Replies: 6
Views: 696
Posted By aiharkness
Re: BlackBerry Synchronization

Is your only problem now a worry of duplicate contacts when you transfer to the new device? If so, in your shoes, I would backup the old device and copy your Outlook PST file to another folder or...
Forum: General Z10 Series Discussion - BlackBerry 10 09-12-2014, 12:05 PM
Replies: 4
Views: 759
Posted By aiharkness
Re: Transferring data from OS 4 device to the Z10

My memory is notes transferred to the the Remember app database when I did a device switch from 9900 to Z10.....but that was an OS7 device to BB10. I'm not sure what issue you are having exactly,...
Forum: BlackBerry Help 09-11-2014, 02:55 PM
Replies: 4
Views: 815
Posted By aiharkness
Re: Blackberry ID

Create another BlackBerry ID and start over from scratch.
Forum: BlackBerry Help 09-06-2014, 02:29 PM
Replies: 5
Views: 601
Posted By aiharkness
Re: Blackberry z30 Level 1 issue

I figure he isn't running the earlier OS without Level 1 option or he wouldn't see it in settings.
Forum: BlackBerry Help 09-06-2014, 02:26 PM
Replies: 4
Views: 499
Posted By aiharkness
Re: Cloning my Blackberry

I believe OP has mobile service. I think sim-free means unlocked (or not locked).
Forum: BlackBerry Help 09-04-2014, 04:54 PM
Replies: 5
Views: 601
Posted By aiharkness
Re: Blackberry z30 Level 1 issue

See what others say. What you are doing sounds right to me. All I can tell you is Level 1 audible alerts were never working for me on Z10, then I reloaded the OS (for a different reason) and...
Forum: BlackBerry Help 09-04-2014, 04:36 PM
Replies: 4
Views: 499
Posted By aiharkness
Re: Cloning my Blackberry

1. Use BlackBerry Protect (back up the 9000 and restore to the 9900) or use the BlackBerry Desktop Software and the switch device wizard.

2. KB05461-MicroSD card sizes supported by the BlackBerry...
Forum: General BlackBerry Discussion 08-31-2014, 04:26 PM
Replies: 6
Views: 1,100
Posted By aiharkness
Re: Which BlackBerry should I buy?

The 9900 series were the latest of the BBOS models as far as I know. However, BlackBerry will be releasing a BB10 model similar to 9900,

BlackBerry Unveils New BlackBerry Classic Smartphone...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 08:57 AM
Replies: 5
Views: 462
Posted By aiharkness
Re: No 'Adobe Reader' in the 9900

Load the version that is bundled with OS first. See if it opens pdf files.

Newer versions (and the premium version if there is one) will be in BlackBerry World.

As I say, there may not be a...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 08:18 AM
Replies: 4
Views: 313
Posted By aiharkness
Re: GPS apps not functioning

BB10 devices use regular data. BBOS devices require a special data service, which is typically BIS for consumers. BIS is not in addition to but rather in place of the generic carrier data...
Forum: BlackBerry Messenger (BBM) 08-24-2014, 07:29 AM
Replies: 3
Views: 599
Posted By aiharkness
Re: BBM not installed in Bold 9900

There are old threads about upgrading BBM and the app icon not showing on the device, I don't remember.

First, as asked in the other thread, do you have a BlackBerry data plan?

When you have a...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 07:24 AM
Replies: 4
Views: 313
Posted By aiharkness
Re: GPS apps not functioning

Do you have a BlackBerry data plan on your line? Not just data, but the data service specific for BBOS devices?
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 07:21 AM
Replies: 5
Views: 462
Posted By aiharkness
Re: No 'Adobe Reader' in the 9900

Look for Doc to Go. I can't remember if the pdf reader was free in OS7 or if you still needed to buy the premium version to get it.

The free Docs to Go is bundled with the OS. If it isn't on the...
Forum: General Z10 Series Discussion - BlackBerry 10 08-13-2014, 04:01 PM
Replies: 2
Views: 706
Posted By aiharkness
Re: Z10 wifi non connection

So, you can move the wifi software switch to on, but the wifi radio is not turned on, you have no wifi capability on the device. And you have updated the software, so software issue is...
Forum: BlackBerry Help 08-08-2014, 02:31 PM
Replies: 5
Views: 759
Posted By aiharkness
Re: Q10 password lock and hiding icons and apps

Just the stupid answer is all I got.
Forum: General 8500 Series Discussion - Gemini 08-03-2014, 11:19 AM
Replies: 1
Views: 903
Posted By aiharkness
Re: WhatsApp / Viber on Blackberry 8520 : WiFi only?

BlackBerry branded apps on BBOS devices will require a BlackBerry data plan. Some third-party apps, those that use BlackBerry services, will also require a BlackBerry data plan so as to be able to...
Forum: General 9800 Series Discussion - Torch 07-23-2014, 11:33 PM
Replies: 6
Views: 1,371
Posted By aiharkness
Re: Meeting invites not appearing in BB calendar

I figured you were on BIS and not BES. Did you check your settings like I suggested?

Also, is there any pattern you can see to invites accepted versus those not accepted?
Posted via...
Forum: General 9800 Series Discussion - Torch 07-23-2014, 05:34 PM
Replies: 6
Views: 1,371
Posted By aiharkness
Re: Meeting invites not appearing in BB calendar

It's been a while for me and I think I have forgotten something. Make sure your calendar (CICAL) and messaging (CMIME) in Default Services in Advanced System Settings are both set to an email...
Forum: General Z10 Series Discussion - BlackBerry 10 07-10-2014, 05:37 PM
Replies: 1
Views: 1,434
Posted By aiharkness
Re: Help with using 64GB SD card with Z10

I haven't dealt with this myself, but I understand it is best to format 64GB cards in/with the Z10. Have you done that?
Forum: BlackBerry Help 07-09-2014, 04:57 PM
Replies: 6
Views: 1,404
Posted By aiharkness
Re: curve 8900 endless boot cycle

I don't know what else to do, except try wiping the device with JL_CMDER or BBSAK, but you will probably be dealing with the same timing problem to connect to the device, assuming the problem is...
Forum: BlackBerry Help 06-21-2014, 07:48 PM
Replies: 6
Views: 1,404
Posted By aiharkness
Re: curve 8900 endless boot cycle

Maybe you have already looked at the following, but if not then see How to Reload the Operating System on a Nuked or Bricked BlackBerry | CrackBerry.com...
Forum: BlackBerry Help 06-20-2014, 02:48 PM
Replies: 11
Views: 795
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

If that is what you want. Good luck.
Forum: BlackBerry Help 06-16-2014, 03:58 PM
Replies: 11
Views: 795
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

Good point. Buying a used 7250 that works would make more sense than fixing a broken 7250, assuming your heart is set on using a 7250. I'd like to know what the OP wants exactly. Maybe there is...
Forum: BlackBerry Help 06-16-2014, 01:13 PM
Replies: 11
Views: 795
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

No. Best advice I can give is search online for BlackBerry parts. I don't know who is reputable and who is not, but if you search forums on the vendors you find you may find reviews.

But -- not...
Forum: BlackBerry Help 06-15-2014, 11:51 AM
Replies: 11
Views: 795
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

Yep. Get a new device.

And next time don't trickle out the relevant details; include all info with question.
Forum: BlackBerry Help 06-14-2014, 05:14 PM
Replies: 11
Views: 795
Posted By aiharkness
Re: Blackberry 7250 won't turn on or charge from usb cable

You really want to keep using a 7250?

BlackBerryForums.com - BlackBerry Support Community Forums...
Forum: BlackBerry Help 06-09-2014, 04:50 PM
Replies: 4
Views: 1,584
Posted By aiharkness
Re: BB switches from EDGE to GSM at home only. Works fine in office.

So, sounds like this is a problem that has sprung up. You had data at home before. Correct?

I agree, it isn't you. Not your BlackBerry.

You could try re-installing the OS. I don't think it will...
Forum: BlackBerry Help 05-28-2014, 04:22 PM
Replies: 2
Views: 832
Posted By aiharkness
Re: i.t policy and firewall settings

Is the BlackBerry your personal device, or your employer's.

If it is a business device then best advice is to leave it alone.

If it your device, remove the IT policy. blackberry remove IT policy -...
Forum: General 9900 Series Discussion - Bold Touch 05-28-2014, 04:19 PM
Replies: 2
Views: 652
Posted By aiharkness
Re: email icon stuck on 'headline' bar on screen

Things to try....

Highlight the date bar in the email app and then select mark all read from menu.

Check saved messages.

Do a hard reset (remove battery while power is on, wait 30 seconds).
Forum: General Q10 Series Discussion - BlackBerry 10 05-19-2014, 04:24 PM
Replies: 4
Views: 1,384
Posted By aiharkness
Re: BlackBerry Q10 double typing issue

Moisture could be the cause. Did you get it wet, spill any liquid on it, etc?
Forum: General 9300 Series Discussion - Curve 3G 05-13-2014, 05:15 PM
Replies: 1
Views: 808
Posted By aiharkness
Re: Can't download apps or games

What exactly are you doing?

Do you have a BlackBerry data plan on your line? Note BlackBerry data plan. A regular mobile data plan isn't the same thing.

Are you using BlackBerry app world?

If...
Forum: General 8300 Series Discussion - Curve 04-20-2014, 10:34 AM
Replies: 2
Views: 1,055
Posted By aiharkness
Re: Voicemail on 8320

Can't help with voicemail. She will have to figure that out. But you should do a security wipe from the handheld and let her set the device up from scratch. That will solve the password...
Forum: General Z10 Series Discussion - BlackBerry 10 04-20-2014, 10:28 AM
Replies: 1
Views: 729
Posted By aiharkness
Re: battery issues

If you have access to another Z10 or another battery, try your battery in the other device, or try another battery in your device. Also see

z10 turns off before battery is low - BlackBerry...
Forum: Sensitive Discussions 04-11-2014, 04:14 PM
Replies: 5
Views: 369
Posted By aiharkness
Re: Obamacare rant

"Last thing I remember, I was
"Running for the door
"I had to find the passage back
"To the place I was before
"'Relax,' said the night man,
"'We are programmed to receive.
"You can check-out any...
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