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Forum: General 8100 Series Discussion - Pearl 08-20-2008, 03:21 PM
Replies: 486
Views: 77,224
Posted By Snyder81
AT&T Pearl and OS 4.5 problems

I was running 4.5.0.52 on an AT&T Pearl that was provisioned for BES. Every time the service books would refresh (i.e. Advanced Options->Host Routing Table->Register Now) the PROVISIONING service...
Forum: Aftermarket Software 12-14-2007, 03:05 PM
Replies: 569
Views: 90,438
Posted By Snyder81
My Google Maps cache was only 38K RAM cache and...

My Google Maps cache was only 38K RAM cache and 371k Flash cache so I don't think that was the issue...I think GMAIL was the issue. As soon as I signed out of GMAIL, it freed up 7+ MB of system...
Forum: Aftermarket Software 12-14-2007, 01:25 PM
Replies: 569
Views: 90,438
Posted By Snyder81
Memory leak in GMM 2.0.1 on the Pearl OS 4.2?

Either Google Maps 2.0.1 or Gmail for OS 4.2 is causing a major memory leak on my Pearl. I know about the Pearl memory leak issue but I haven't ever had this issue on my handheld until right after I...
Forum: BES Admin Corner 12-14-2007, 01:10 PM
Replies: 5
Views: 1,155
Posted By Snyder81
I pushed Google Maps 2.0.1 last night

I dowloaded the JAD file last night, opened it in Notepad to figure out the .cod file names, and downloaded all of them. Then I built a package and pushed it which was successful...it may just be a...
Forum: BES Admin Corner 12-13-2007, 08:51 PM
Replies: 5
Views: 1,155
Posted By Snyder81
Anyone tried pushing Google Maps 2.0?

I have tried on my BES and my POLC log always ends up with errors "Transaction Id already queued for package Google Maps". I've noticed the zip files that Google posts has a nested directory...
Forum: General 8300 Series Discussion - Curve 11-26-2007, 05:44 PM
Replies: 18
Views: 1,748
Posted By Snyder81
Same problem here

We have upgraded over 100 users to Curves in recent months and a few are reporting battery drainage in short periods of time, usually after the device being plugged in overnight. When I looked at...
Forum: BES Admin Corner 09-15-2007, 01:40 AM
Replies: 64
Views: 3,879
Posted By Snyder81
We are very close to the same, forcing both...

We are very close to the same, forcing both content protection and passwords. We disable MDS for all but a few users but once we get SecurID two-factor authentication working, we will allow MDS...
Forum: BES Admin Corner 04-26-2007, 03:53 PM
Replies: 13
Views: 3,062
Posted By Snyder81
If it went to their BlackBerry, they've likely...

If it went to their BlackBerry, they've likely already read it. You can get rid of the email by wiping the entire device, but you can't take back what they saw. :)
Forum: BES Admin Corner 02-14-2007, 07:02 PM
Replies: 607
Views: 58,853
Posted By Snyder81
Is it possible to set the default browser to...

Is it possible to set the default browser to "Internet Browser" through IT Policy or does this have to be done at the individual handheld browser option? We don't currently run MDS so I'd like to be...
Forum: BES Admin Corner 02-13-2007, 05:28 PM
Replies: 17
Views: 43,028
Posted By Snyder81
I am having this issue for just one user and it...

I am having this issue for just one user and it happened a few weeks back. The Send As is not the problem as I'm able to send mail in Outlook when logged into the user's profile. The user can...
Forum: BES Admin Corner 02-08-2007, 01:04 PM
Replies: 6
Views: 1,211
Posted By Snyder81
I have the same issue with one particular user. ...

I have the same issue with one particular user. He will work for several days and then start getting the Red X along with the "Unable to submit" message. In his case, we've just been reactivating...
Forum: General 8100 Series Discussion - Pearl 01-23-2007, 02:12 PM
Replies: 105
Views: 6,755
Posted By Snyder81
You can disable the camera with BES policy in 4.1...

You can disable the camera with BES policy in 4.1 SP2.
Forum: BES Admin Corner 01-23-2007, 01:54 PM
Replies: 13
Views: 4,634
Posted By Snyder81
I installed KB926666 on Friday on our Exchange...

I installed KB926666 on Friday on our Exchange org as well as the BES and did not see any affect on BES service account permissions. No problems sending/receiving email after I installed it. FYI,...
Forum: BES Admin Corner 01-18-2007, 05:35 PM
Replies: 119
Views: 61,121
Posted By Snyder81
How to set up the BlackBerry Handheld Configuration Panel for wireless app push

It looks like RIM now covers this in a KB article:

How to set up the BlackBerry Handheld Configuration Panel for wireless application push

BlackBerry Search Results...
Forum: BES Admin Corner 01-17-2007, 07:09 PM
Replies: 119
Views: 61,121
Posted By Snyder81
Question Preferred method for pushing version upgrades?

Question - what is the preferred method of pushing out an updated version of a particular app? I have version 1.4.1 of Google Maps on my 8100/Pearl, but I want to push 1.4.2 without interrupting the...
Forum: BES Admin Corner 01-17-2007, 06:28 PM
Replies: 45
Views: 14,164
Posted By Snyder81
Talking Is it updated yet? :)

Is it updated yet? :)
Forum: BES Admin Corner 01-05-2007, 04:45 PM
Replies: 3
Views: 5,125
Posted By Snyder81
Same problem here with the same Event log error. ...

Same problem here with the same Event log error. I bounced the server to see if that cleared up the problem - It did not. Upgraded the 7290 handheld to 4.1 software and it worked OTA after that.
Forum: BES Admin Corner 12-11-2006, 12:41 PM
Replies: 119
Views: 61,121
Posted By Snyder81
Thanks a lot for this tutorial. I was able to...

Thanks a lot for this tutorial. I was able to set up wireless push and it's surprisingly simple. I also like being able to blacklist all apps without disallowing 3rd party downloads by policy, yet...
Forum: General BlackBerry Discussion 11-06-2006, 02:03 PM
Replies: 1
Views: 1,230
Posted By Snyder81
I get the same EventID, but I have a description....

I get the same EventID, but I have a description. It looks like the BlackBerry DB may be low on space. I'm checking with my SQL admin.

PMDatabaseSQLImp::GetUserList: COM Error 0x8007000E - Not...
Forum: BES Admin Corner 10-11-2006, 01:50 PM
Replies: 4
Views: 1,000
Posted By Snyder81
Same issue here...posted to another thread. ...

Same issue here...posted to another thread. Hopefully someone has an answer.
Forum: General Legacy Device Discussion 10-11-2006, 01:43 PM
Replies: 6
Views: 1,134
Posted By Snyder81
I saw this question was never answered. I have...

I saw this question was never answered. I have the same issue. Can anyone shed some light on this question?
Forum: BES Admin Corner 09-26-2006, 08:13 PM
Replies: 51
Views: 28,666
Posted By Snyder81
Does this concern anyone else? Users are being...

Does this concern anyone else? Users are being added/deleted all the time in my environment. If I understand this correctly, every time I delete someone all users handhelds revert to only deleted...
Forum: BES Admin Corner 09-26-2006, 07:52 PM
Replies: 12
Views: 1,692
Posted By Snyder81
This looks like it can be done on the BES, but...

This looks like it can be done on the BES, but it's not really intuitive at first glance.

To completely restrict URL pull access on BES 4.1 (for Exchange anyway), click on the specific BES server...
Forum: BES Admin Corner 09-26-2006, 07:14 PM
Replies: 11
Views: 3,962
Posted By Snyder81
I have some users that sync several thousand...

I have some users that sync several thousand names and activations often fail. As a workaround, I have them disable the Address Book wireless sync during activation. After activation, they tether...
Forum: BES Admin Corner 08-11-2006, 04:16 PM
Replies: 17
Views: 43,028
Posted By Snyder81
I saw this with a few users and it looked to me...

I saw this with a few users and it looked to me like a haywire Agent process. I stopped the dispatcher service and restarted it and the problem was resolved instantly. In my evironment, all the...
Forum: BES Admin Corner 08-07-2006, 12:47 PM
Replies: 13
Views: 1,018
Posted By Snyder81
In my case, this turned out to a be a major...

In my case, this turned out to a be a major problem with the MAPI subsystem. I had uninstall/reinstall Exchange System Manager and SP2 on the BES to make it work correctly.

-Scott
Forum: BES Admin Corner 08-03-2006, 03:06 PM
Replies: 13
Views: 1,018
Posted By Snyder81
I am running SP5a in with an Exchange 2003 SP2...

I am running SP5a in with an Exchange 2003 SP2 cluster and I am also having a LOT of reports of calendars not updating new appointments, etc. I'm about to call RIM on this one...
Forum: BES Admin Corner 03-13-2006, 12:37 PM
Replies: 86
Views: 15,806
Posted By Snyder81
I upgraded our BES test server to 4.1 from 4.0SP4...

I upgraded our BES test server to 4.1 from 4.0SP4 and the server installed fine, but MDS had errors which were not helpful in diagnosing the problem. Unfortunately, I've lost all MDS capability for...
Forum: BES Admin Corner 03-09-2006, 06:50 PM
Replies: 86
Views: 15,806
Posted By Snyder81
I'm downloading it and this is taking...

I'm downloading it and this is taking forever...it's currently going 42k/s. I guess I'll install this in the test environment tomorrow. I'm really looking forward to having the role based...
Forum: General BlackBerry Discussion 03-07-2006, 11:08 AM
Replies: 10
Views: 3,379
Posted By Snyder81
Not, sure but I pick it up in rural areas north...

Not, sure but I pick it up in rural areas north of Spokane, WA. It's pretty common from my experience.
Forum: BES Admin Corner 03-01-2006, 06:09 PM
Replies: 1
Views: 1,169
Posted By Snyder81
I believe that is by design. The only way to...

I believe that is by design. The only way to reset the password is to wipe it. If the user *only* forgets the key store password, I think that can be solved by uninstalling/reinstalling the S/MIME...
Forum: BES Admin Corner 03-01-2006, 06:06 PM
Replies: 15
Views: 1,846
Posted By Snyder81
Agreed. Swapping SIM's would switch the phone...

Agreed. Swapping SIM's would switch the phone number, but the e-mail is delivered based on BlackBerry PIN, not the SIM.
Forum: BES Admin Corner 03-01-2006, 05:52 PM
Replies: 24
Views: 2,399
Posted By Snyder81
They just released SP4 for 4.0. Now 4.1? Why...

They just released SP4 for 4.0. Now 4.1? Why didn't they just release 4.1?
Forum: BES Admin Corner 02-17-2006, 12:42 PM
Replies: 6
Views: 1,348
Posted By Snyder81
Are you running any Anti-virus software on the...

Are you running any Anti-virus software on the BES or in your e-mail environment? Is it possible that software is blocking the BES threads as "bad traffic"?
Forum: BES Admin Corner 02-17-2006, 12:12 PM
Replies: 11
Views: 6,733
Posted By Snyder81
I looked today. The feature is configured in the...

I looked today. The feature is configured in the client settings. It can be found in the Symantec AV main window. Drill down to Symantec Antivirus->Configure->Internet E-mail Auto Protect. Make...
Forum: BES Admin Corner 02-17-2006, 12:44 AM
Replies: 2
Views: 577
Posted By Snyder81
I did this almost a year ago and it was a...

I did this almost a year ago and it was a nightmare. The users who were on handheld version 4.0+ stopped working and had to be reactivated because the database upgrade failed and the new...
Forum: BES Admin Corner 02-17-2006, 12:35 AM
Replies: 11
Views: 6,733
Posted By Snyder81
Are you running Anti-Virus on the BES or in...

Are you running Anti-Virus on the BES or in Exchange? We had a problem with Symantec Mail Security. There is a particular feature that scans mail traffic and it was killing the majority of our BES...
Forum: BES Admin Corner 02-17-2006, 12:22 AM
Replies: 13
Views: 2,587
Posted By Snyder81
I activate Cingular handhelds all day long with 1...

I activate Cingular handhelds all day long with 1 and 2 character passwords. Usually problems with OTA activation stem from fat-fingered e-mail addresses(as mentioned above) or if it's not a new...
Forum: BES Admin Corner 02-17-2006, 12:09 AM
Replies: 15
Views: 1,806
Posted By Snyder81
This is exactly how I've set it up in our...

This is exactly how I've set it up in our environment. We have ~500 users and I've set this tool up with a simple link to launch the installer. The only requirement is the user needs the BB Device...
Forum: BES Admin Corner 02-16-2006, 11:50 PM
Replies: 113
Views: 119,118
Posted By Snyder81
Thanks Jibi! I'm really surprised that no one...

Thanks Jibi! I'm really surprised that no one else has commented on this in the past 3 days. This is a great tool for the Help Desk to use, but what I'm most excited about is using it for...
Forum: General BlackBerry Discussion 02-15-2006, 03:07 PM
Replies: 38
Views: 20,323
Posted By Snyder81
According to RIM's TSupport, there is still no...

According to RIM's TSupport, there is still no resolution for this issue. Has anyone come across it yet in handheld version 4.1 software? We have a few 8700 users with 4.1 but they haven't...
Forum: RIM Software 02-15-2006, 03:04 PM
Replies: 10
Views: 15,407
Posted By Snyder81
RIM's TSupport indicated that this particular...

RIM's TSupport indicated that this particular issue has been resolved in the 4.0.2.49 handheld software.

However, the problem with "Address Updated Externally" due to Content Protection has still...
Forum: RIM Software 02-09-2006, 07:10 PM
Replies: 10
Views: 15,407
Posted By Snyder81
So is this problem fixed by handheld version 4.1...

So is this problem fixed by handheld version 4.1 or does it also require a server upgrade to 4.1 which hasn't been released yet?

We continue to have staff experiencing this issue with modified...
Forum: General BlackBerry Discussion 11-21-2005, 02:35 AM
Replies: 38
Views: 20,323
Posted By Snyder81
With Content Protection it will show the name of...

With Content Protection it will show the name of the caller IF the handheld is unlocked(e.g. Content Protection is off). The reason it only shows the number is because the user-data that identifies...
Forum: General BlackBerry Discussion 11-08-2005, 10:12 PM
Replies: 38
Views: 20,323
Posted By Snyder81
TSupport has an open internal case to track this...

TSupport has an open internal case to track this issue. The development team thought they resolved it in handheld version 4.0.2.49 but that's not the case. RIM's internal tracking number for this...
Forum: RIM Software 11-08-2005, 10:03 PM
Replies: 10
Views: 15,407
Posted By Snyder81
We are seeing the same problem here. Search for...

We are seeing the same problem here. Search for "Address Updated Externally" and you'll see more issues related to Content Protection. I'm opening a case with RIM, but based on the feedback we've...
Forum: BES Admin Corner 11-03-2005, 08:16 PM
Replies: 7
Views: 3,517
Posted By Snyder81
This is a slick functionality. It doesn't...

This is a slick functionality. It doesn't compare to Good's OTA push for OS software (or so I've read), but it's a drastic improvement over forcing every user to install all the software themselves...
Forum: BES Admin Corner 10-31-2005, 05:18 PM
Replies: 7
Views: 911
Posted By Snyder81
When you created the new Exchange Virtual Server...

When you created the new Exchange Virtual Server in the cluster, did you assign the proper permissions for that server to the BES service account? We had the same problem and since the BES service...
Forum: BES Admin Corner 10-31-2005, 05:13 PM
Replies: 2
Views: 687
Posted By Snyder81
But if you *warn* them it's coming then they can...

But if you *warn* them it's coming then they can just as easily backup the e-mail.
Forum: General BlackBerry Discussion 10-21-2005, 05:12 PM
Replies: 38
Views: 20,323
Posted By Snyder81
It's not a provider issue. We almost use...

It's not a provider issue. We almost use Cingular exclusively and I have a LOT of staff experiencing this inconvenience at the moment. It started happening after we forced Content Protection on all...
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