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Forum: BES Admin Corner 04-15-2013, 04:27 PM
Replies: 7
Views: 9,475
Posted By AbidingSeraph
Re: BB Z10 activated on BES 10 but not syncing

This turned out to be an exchange routing issue for us, we have now corrected the routing and all is working.
Forum: BES Admin Corner 04-10-2013, 11:35 AM
Replies: 7
Views: 9,475
Posted By AbidingSeraph
Re: BB Z10 activated on BES 10 but not syncing

I am having similar issue. Its interesting, because I can activate a playbook and it will sync with email no problem (using externally facing Active Sync url) , however when I activate a Z10 it...
Forum: BES Admin Corner 03-27-2013, 10:20 AM
Replies: 4
Views: 2,162
Posted By AbidingSeraph
Re: Issue publishing BB App world apps.

I received the below response from Blackberry regarding this issue.

"We currently have an internal article advising about the issue you are seeing:

Publishing BlackBerry World applications through...
Forum: BES Admin Corner 03-26-2013, 02:52 PM
Replies: 14
Views: 4,967
Posted By AbidingSeraph
Re: Unable to create users on BES10

It depends on your environment...do you have an exchange resource forest? If so does the service account with which you installed BDS have permissions in both the resource forest as well as your...
Forum: BES Admin Corner 03-25-2013, 10:07 AM
Replies: 4
Views: 2,162
Posted By AbidingSeraph
Re: Issue publishing BB App world apps.

Yes, I can reach BB world from the server itself, just not from within the console.
Forum: BES Admin Corner 03-22-2013, 09:59 PM
Replies: 4
Views: 2,162
Posted By AbidingSeraph
Re: Issue publishing BB App world apps.

Also, I neglected to say that this is for BES 10 (BDS)
Forum: BES Admin Corner 03-22-2013, 05:30 PM
Replies: 4
Views: 2,162
Posted By AbidingSeraph
Issue publishing BB App world apps.

When I attempt to publish BB app world apps from the BAS, I get the following error.
"The BlackBerry Administration Service could not connect to BlackBerry World."

Has anyone one else seen this?
Forum: BES Admin Corner 03-20-2013, 11:50 AM
Replies: 1
Views: 1,314
Posted By AbidingSeraph
UDS Architecture question

I work for a large organization with a multi-tiered dmz, and am beginning the process of installing UDS. However, I am confused as I have gotten some conflicting information on UDS, specifically...
Forum: BES Admin Corner 03-08-2013, 04:21 PM
Replies: 20
Views: 4,660
Posted By AbidingSeraph
Re: Bds10

Are you sure this is correct? That would seem to indicate that you cannot have both a Playbook (BDS) and a Blackberry 7 (BES5) operating simultaneously in the same organization.
Forum: BES Admin Corner 03-08-2013, 11:36 AM
Replies: 1
Views: 2,864
Posted By AbidingSeraph
Re: Universal Device Service not showing up in Management Studio

After you added UDS to the Blackberry Managment Studio Configuration, did you restart the Management Studio services?
Forum: BES Admin Corner 03-08-2013, 10:47 AM
Replies: 14
Views: 4,967
Posted By AbidingSeraph
Re: Unable to create users on BES10

Thanks for the update: I am still awaiting to hear back from rim, for final update. I am trying to implement your resolution, but unfortunately my BDS admin account only has rights into the resource...
Forum: BES Admin Corner 03-06-2013, 04:31 PM
Replies: 14
Views: 4,967
Posted By AbidingSeraph
Re: Unable to create users on BES10

Quick question: Does your resource forest have a one, or two way trust with the active user account domain? (Not sure that it matters) Also, does the service account used to install BDS have access...
Forum: BES Admin Corner 03-06-2013, 11:02 AM
Replies: 3
Views: 2,100
Posted By AbidingSeraph
Re: Multiple BB10 (BDS 6.2) Servers and Locations?

Still trying to figure this out myself. My understanding is that the BDS sits in front of your ActiveSync connection. So if you have multiple ActiveSync entry points you would not necessarily want...
Forum: BES Admin Corner 03-06-2013, 10:42 AM
Replies: 14
Views: 4,967
Posted By AbidingSeraph
Re: Unable to create users on BES10

We are having the exact issue as well. We are running exchange in a resource forest with all accounts disabled (except a few service accounts) too. We have a ticket open with RIM currently for this...
Forum: BES Admin Corner 02-14-2013, 02:13 PM
Replies: 9
Views: 2,821
Posted By AbidingSeraph
Re: BES Admin response to Battery drain issues.

With respect to the above questions, the only thing that I mandate via policy is the encryption. I have had these users attempt all of the above suggestions (disable compression etc.), however...
Forum: BES Admin Corner 01-30-2013, 02:03 PM
Replies: 9
Views: 2,821
Posted By AbidingSeraph
Re: BES Admin response to Battery drain issues.

Yes, I happen to agree with Nobody7290 that it is not a BES problem. However, my difficulty is articulating *why* it is not a BES problem. There are no tools (to my knowledge) that will provide...
Forum: BES Admin Corner 01-30-2013, 01:42 PM
Replies: 7
Views: 1,565
Posted By AbidingSeraph
Re: BES Transporter

I'm no expert on Transporter, but I use it occasionally. If you are using the same manifest file each time you attempt a migration, you might try to create a new manifest file and retry.

Also, if...
Forum: BES Admin Corner 01-29-2013, 05:22 PM
Replies: 7
Views: 1,565
Posted By AbidingSeraph
Re: BES Transporter

Have you tried migrating any other accounts, and does the error happen for all account migration attempts?
Forum: BES Admin Corner 01-29-2013, 03:30 PM
Replies: 7
Views: 1,565
Posted By AbidingSeraph
Re: BES Transporter

Is the transporter able to make a successful connection to the destination database?
Forum: BES Admin Corner 01-29-2013, 03:27 PM
Replies: 9
Views: 2,821
Posted By AbidingSeraph
BES Admin response to Battery drain issues.

It seems more and more these days, that users are accusing this BES admin of applying some nefarious heavy handed and CPU taxing policy which is for the explicit purpose of draining their battery to...
Forum: BES Admin Corner 01-03-2013, 10:36 AM
Replies: 4
Views: 1,293
Posted By AbidingSeraph
Re: Blackberry Enterprise Transporter question

Thanks for the quick reply. When you say the target system needs to be "configured exactly like the source system", to what specifically are you referring? Are you only referring to the software...
Forum: BES Admin Corner 01-02-2013, 05:55 PM
Replies: 4
Views: 1,293
Posted By AbidingSeraph
Re: Blackberry Enterprise Transporter question

I guess in one sense the answer to my question is obvious...nothing will happen.. but what will happen to the software configuration data when the device lands on a new domain with a new software...
Forum: BES Admin Corner 01-02-2013, 05:48 PM
Replies: 4
Views: 1,293
Posted By AbidingSeraph
Blackberry Enterprise Transporter question

We are about to perform some migrations from one Blackberry Domain to another using the Transporter, and I am curious if anyone know what happens to the old Software Configuration data once the...
Forum: BES Admin Corner 09-12-2012, 04:33 PM
Replies: 3
Views: 1,387
Posted By AbidingSeraph
Forum: BES Admin Corner 09-12-2012, 04:17 PM
Replies: 3
Views: 1,387
Posted By AbidingSeraph
Can BES 5.0.3 communicate simultaneously using web services and Mapi?

We are going to migrate from Exchange 2003 to 2010 soon and will have the new environment running in tandem with the old, and I need to know if current BES install will work with both environments...
Forum: BES Admin Corner 04-11-2012, 03:20 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

Has anyone successfully installed the "Universal Device Service" yet? So far I haven't heard any success stories with it....I know I haven't been able to get it working yet, and I am currently...
Forum: BES Admin Corner 04-09-2012, 09:44 AM
Replies: 10
Views: 2,220
Posted By AbidingSeraph
Re: Legal use of Mobile Applications

Yes, I have gotten the same response from our RIM contacts as well. They keep acting like its no big deal, however all of the Legal documentation I have read specifies that "If necessary,...
Forum: BES Admin Corner 04-04-2012, 02:26 PM
Replies: 37
Views: 3,033
Posted By AbidingSeraph
Re: Seeking BES Upgrade Advice

I guess it would help if I read the rest of the thread and saw that you already got the answer...:oops:
Forum: BES Admin Corner 04-04-2012, 02:22 PM
Replies: 37
Views: 3,033
Posted By AbidingSeraph
Re: Seeking BES Upgrade Advice

You will need to request migration kit from RIM (it free). Also my understanding of the transporter tool is that it is designed to transfer user information between 2 existing databases even if they...
Forum: BES Admin Corner 04-04-2012, 02:03 PM
Replies: 10
Views: 2,220
Posted By AbidingSeraph
Re: Legal use of Mobile Applications

Yes, the issue in question for me is for Corporately provided devices. I am not concerned with BYOD. Is your organization BYOD only?
Forum: BES Admin Corner 04-04-2012, 12:26 PM
Replies: 10
Views: 2,220
Posted By AbidingSeraph
Re: Legal use of Mobile Applications

We are indeed a financial company. Moreover,they told me that it doesn't really matter if I partition part of the device off for "personal use", rather its a question of liability of ownership....
Forum: BES Admin Corner 04-04-2012, 11:54 AM
Replies: 10
Views: 2,220
Posted By AbidingSeraph
Re: Legal use of Mobile Applications

According to our legal department, they are saying that "most of the apps" specify in the terms of use "not for commercial use". Therefore if these apps are being used in the course of performing...
Forum: BES Admin Corner 04-04-2012, 10:59 AM
Replies: 10
Views: 2,220
Posted By AbidingSeraph
Legal use of Mobile Applications

Around the time that Blackberry Balance was released, the Enterprise for whom I work began to receive more and more requests from users for "free" applications from the app store. As we began to look...
Forum: BES Admin Corner 04-03-2012, 05:18 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

No joke, I feel your pain. I am still trying to determine if there is a way to prevent users from bypassing Fusion and activating directly with Active Sync. We are on Exch 2003 still, and I'm not...
Forum: BES Admin Corner 04-03-2012, 04:46 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

I am attempting to make this determination within our Enterprise as well, so I don't have definitive answers as of yet. However, so far it would appear that the benefit of Fusion suite of products is...
Forum: BES Admin Corner 04-03-2012, 04:37 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

Actually my understanding is that the pricing structure for UDS is free for server license, but non-BB device cals are not free, and pricing is based upon volume.
Forum: BES Admin Corner 04-03-2012, 02:53 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

No there are no native email clients, my understanding is that the Fusion (Universal Device Service) works in tandem with Active Sync. Therefore you could activate a device using Fusion and it would...
Forum: BES Admin Corner 04-03-2012, 12:08 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

So what I don't get from your message is am I do plug the playbook into the Fusion server with the USB cable while accessing the WDM on it?

A.[/QUOTE]

Not necessarily, I plugged mine in to my...
Forum: BES Admin Corner 04-03-2012, 10:23 AM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

If I go this route how is that you connect the playbook up to it?

A.[/QUOTE]

Once you successfully install the BB device service, and create an account for the playbook, you will need to navigate...
Forum: BES Admin Corner 04-02-2012, 01:54 PM
Replies: 38
Views: 9,316
Posted By AbidingSeraph
Re: Blackberry Fusion Mobile

You cannot install the Blackberry Device service on the same box running BES/BES Express per the Blackberry Mobile Fusion Installation guide.
Forum: BES Admin Corner 03-31-2011, 02:21 PM
Replies: 4
Views: 974
Posted By AbidingSeraph
Forum: BES Admin Corner 03-30-2011, 05:37 PM
Replies: 4
Views: 974
Posted By AbidingSeraph
Is BES for exchange is compatible with lotus notes same time collaboration server

I have a mixed environment of Lotus Notes and Exchange as well as multiple versions of BES from 4.1.6 to 5.0.x. Do any of you other BES Admins out there know if BES for Exchange is compatible with...
Forum: BES Admin Corner 03-17-2010, 02:22 PM
Replies: 1
Views: 591
Posted By AbidingSeraph
Issues with BES Web Access logs

I am having similar issue. I assume this is a BES configuration problem. Would love some feedback on how to configure BES to write logs on user web usage.

I am running 4.1.6 for Exchange

Thanks
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