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Showing results 1 to 50 of 130
Search took 0.07 seconds. Search: Posts Made By: Arkanian
Forum: Network Outages - powered by DataOutages.com 10-12-2011, 09:11 AM
Replies: 113
Views: 45,866
Posted By Arkanian
Re: North America Outage now?

NorthWest Arkansas down...users across US experiencing same issues.
Forum: BES Admin Corner 09-01-2011, 08:23 AM
Replies: 6
Views: 2,840
Posted By Arkanian
Re: Bes 5 Sp3 Mr4

So it looks like the BES is processing jobs after installing MR4 but it is around 7 days behind and not catching up. So if I assign a IT Policy to a person, it takes around 7 days before it...
Forum: BES Admin Corner 08-30-2011, 12:53 PM
Replies: 6
Views: 2,840
Posted By Arkanian
Re: Bes 5 Sp3 Mr4

Well we upgraded to MR4 last night with no issues. Still didn't fix my issue though where I have now 652 pending internal events. Also my IT Policy is not being resolved correctly for new accounts,...
Forum: BES Admin Corner 08-23-2011, 04:41 PM
Replies: 1
Views: 2,325
Posted By Arkanian
Re: BES 4.1.7/OS7/Device.XML

Yes:
https://www.blackberry.com/Desktop/Download/XML/Device.xml
Forum: BES Admin Corner 08-23-2011, 04:28 PM
Replies: 8
Views: 3,133
Posted By Arkanian
Re: Default to Custom IT policy

Well I restarted the 2 servers but it didn't help :(. Not sure what happened but the servers have worked fine up until 3 days ago.
Forum: BES Admin Corner 08-23-2011, 12:21 PM
Replies: 13
Views: 4,977
Posted By Arkanian
Re: MR 3 fails to install

MR4 is out now. Have you tried upgraded to that?
Forum: BES Admin Corner 08-23-2011, 12:16 PM
Replies: 8
Views: 3,133
Posted By Arkanian
Re: Default to Custom IT policy

FYI, I started to have the same issue but it just started to happen 3 days ago it seems. I think the problem is the BAS itself. We are running 2 BAS's and one of them is the singleton. I am going...
Forum: BES Admin Corner 08-23-2011, 12:08 PM
Replies: 6
Views: 2,840
Posted By Arkanian
Re: Bes 5 Sp3 Mr4

When we went to MR2, we had some pending events in which MR2 had an issue where it never processed those events so they are just stuck. Apparently MR3 fixed this issue so since MR4 just came out I...
Forum: BES Admin Corner 08-23-2011, 10:10 AM
Replies: 6
Views: 2,840
Posted By Arkanian
Bes 5 Sp3 Mr4

Has anyone installed this yet? We are on MR2 and thinking about upgraded them to MR4.
Forum: BES Admin Corner 08-22-2011, 07:43 PM
Replies: 4
Views: 3,205
Posted By Arkanian
Re: net_rim_bbapi_push error on new OS 7 phones

So I found this article that talks about it:
The application has attempted to open a connection... - BlackBerry Support Community Forums...
Forum: BES Admin Corner 08-22-2011, 07:01 PM
Replies: 4
Views: 3,205
Posted By Arkanian
Re: net_rim_bbapi_push error on new OS 7 phones

Well now I got the error on slacker radio. Need to figure out what is going on here. Is there a new policy that I need to set on the BES? If there is, should I?
Forum: BES Admin Corner 08-22-2011, 06:51 PM
Replies: 4
Views: 3,205
Posted By Arkanian
Re: net_rim_bbapi_push error on new OS 7 phones

Yep! It came back, TWCStandard asked to allow http and then I got the error message.
Forum: BES Admin Corner 08-22-2011, 06:38 PM
Replies: 4
Views: 3,205
Posted By Arkanian
Re: net_rim_bbapi_push error on new OS 7 phones

I think the weather channel application is to blame...it was running in the background so I stopped it...I guess we will see here in 15 or so mins if it fixed the issue. Still I would like to know...
Forum: BES Admin Corner 08-22-2011, 06:33 PM
Replies: 4
Views: 3,205
Posted By Arkanian
net_rim_bbapi_push error on new OS 7 phones

So I revieved the new torch with OS 7 today and decided to give it a test. After putting it on the BES I am getting the following error:
"The application net_rim_bbapi_push has attempted to open a...
Forum: BES Admin Corner 05-18-2011, 04:18 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Going to be installing MR2 to see if that fixes the issue as MR2 was supposed to address this specific problem.
Forum: BES Admin Corner 05-17-2011, 04:43 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

well it has been stuck at 643 for some time now. Support is still looking into it but so far nothing has worked.
Forum: BES Admin Corner 05-17-2011, 02:41 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Well it finally went down to 643 so something is happening...but it is going very slowly.
Forum: BES Admin Corner 05-17-2011, 02:19 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

It is almost like there are tasks in the DB that are not tied to a job and thus the BAS never clears them out.

I tried to search for these tasks but the BAS says that it cannot find them.
Forum: BES Admin Corner 05-17-2011, 01:47 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

After the restart the tasks are still 652 but I see a TON of these in the log:
processFinishedTaskLocal jobTaskEntity not found for taskId = 56734
processFinishedTaskLocal Current task (57246)...
Forum: BES Admin Corner 05-17-2011, 01:32 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Support told me that my issue is a known issue and should be addressed in SP3 MR2. They did tell me to turn off all of my BES servers and only bring up 1. So I am doing that right now. Before I...
Forum: BES Admin Corner 05-17-2011, 11:33 AM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Yeah I got only 1 of the BAS turned on right now but it didn't do any good. My internal events finally went down from 655 to 652 but nothing is happening right now. I have a ticket opened with RIM...
Forum: BES Admin Corner 05-16-2011, 04:44 PM
Replies: 1
Views: 1,206
Posted By Arkanian
Job Schedule Settings

What does everyone set their Mark a job as failed to? The default is 30 days but I was thinking of setting this to 5 days. We have had some issues where jobs are still "running" even though the...
Forum: BES Admin Corner 05-16-2011, 04:13 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Update: we upgraded to 5.0.3 MR1 and Domino 8.5.2. Our internal events are at 655 now! I can see that sometimes it does process an event but it is doing it slowly. I also see that some events that...
Forum: General PlayBook Discussion 04-19-2011, 09:49 AM
Replies: 63
Views: 11,694
Posted By Arkanian
Re: Bridge Currently Not Supported By AT&T

I have a torch on AT&T and the first link worked for me. I just entered it into the browser:
http://bit.ly/BlackberryBridge

I am still waiting on my Playbook to arrive to test this out.
Forum: General PlayBook Discussion 04-11-2011, 08:21 AM
Replies: 9
Views: 4,555
Posted By Arkanian
Re: What Size Should I Order 16, 32, 64GB?

I agree 32.
Forum: General PlayBook Discussion 03-22-2011, 08:32 AM
Replies: 24
Views: 7,577
Posted By Arkanian
RIM Playbook Launches April 19th

RIM's Playbook to go on sale April 19 in N.America | Reuters (http://www.reuters.com/article/2011/03/22/us-rim-idUSTRE72L27L20110322)
Forum: BES Admin Corner 03-01-2011, 12:42 PM
Replies: 2
Views: 3,390
Posted By Arkanian
Determine when a user was deleted from BES

Is it possible to determine when a user was deleted from the BES?
Forum: BES Admin Corner 02-24-2011, 01:30 PM
Replies: 0
Views: 1,321
Posted By Arkanian
How does Service Book become corrupt?

My telecom department is telling me that they are having to delete and resend the Desktop[SYNC] service book on around 5 devices per week (we have 900 users) because the contacts wireless reconcile...
Forum: BES Admin Corner 01-18-2011, 05:25 PM
Replies: 4
Views: 3,235
Posted By Arkanian
Re: Getting CAL count from database

Yep I can get the license keys from the table but this doesn't do me any good. I am basically looking for the total number of CALs that I have versus the number of BB users. I can get the BB user...
Forum: BES Admin Corner 01-18-2011, 04:36 PM
Replies: 4
Views: 3,235
Posted By Arkanian
Getting CAL count from database

Does anyone know if the CAL count is stored in the BES database? I am trying to write an automated report for our telecom department that will check and alert when we get low on CALs.
Forum: BES Admin Corner 01-18-2011, 10:41 AM
Replies: 0
Views: 821
Posted By Arkanian
BES SP2 Calender Reminder Set to None

After we installed BES SP2 MR2, it seems that when I create a calendar with a reminder, the reminder will show as none when it comes across to the end users Blackberry. Has anyone seen or heard of...
Forum: BES Admin Corner 01-14-2011, 05:39 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Well...the server is finally playing nice and around 240 events just got processed. Looks like it was a combination of one of the BAS services getting out of sync and the 3 hung jobs.
Forum: BES Admin Corner 01-14-2011, 04:09 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Re: Stuck "Pending internal event processes"

Well I found that I had 3 jobs stuck in a running status so I stopped execution and changed them to start on Monday but now my pending internal events just shot up 20 more!
Forum: BES Admin Corner 01-14-2011, 03:45 PM
Replies: 14
Views: 4,257
Posted By Arkanian
Stuck "Pending internal event processes"

Server: BES 5 SP2 MR2, Windows Server 2003, Domino 8.5.1

Lately we have had an issue where the pending internal events are growing. Example yesterday it was at 200 and now it is at 236. It is...
Forum: BES Admin Corner 01-06-2011, 09:10 AM
Replies: 2
Views: 1,176
Posted By Arkanian
Re: BES Monitoring Service (Do I need it?)

I turned off the monitoring services in our test environment and the error in my BAS log went away. I am going to turn it off in our prod environment now. Since we don't use it, we don't need it...
Forum: BES Admin Corner 01-05-2011, 05:36 PM
Replies: 2
Views: 1,176
Posted By Arkanian
BES Monitoring Service (Do I need it?)

So I am running BES 5.0.2 MR2. I am having issues with the BES Monitoring service as I can't login to the webpage. So that got me to thinking, do I even need the monitoring service. Our company...
Forum: BES Admin Corner 01-05-2011, 01:38 PM
Replies: 2
Views: 1,954
Posted By Arkanian
Re: BES 5 SP2 MR2 SQL Database Login Failed

We were logged in with our LDAP administrator account. This is how we always do our upgrades. The services though are ran as system.
Forum: BES Admin Corner 01-05-2011, 10:18 AM
Replies: 2
Views: 1,954
Posted By Arkanian
BES 5 SP2 MR2 SQL Database Login Failed

We just upgraded from SP1 to SP2 MR2 and we are having an issue on the standby server where the alert log is stating that the login is failing to the database:
Login failed for user 'NT...
Forum: BES Admin Corner 01-04-2011, 10:12 AM
Replies: 5
Views: 3,337
Posted By Arkanian
Re: BAS - invalid device XML data

After turning off proxy, I no longer get the xml error in the BAS log but the xml files still have a date of 12/23. However I am getting these types of errors. Not sure what the deal is.

(01/04...
Forum: BES Admin Corner 12-30-2010, 11:06 AM
Replies: 5
Views: 3,337
Posted By Arkanian
Re: BAS - invalid device XML data

So I am still having the same issue with proxy turned off....I noticed in the log that it uses the SYSTEM account so the server admin is doing some checking for me to see if the proxy is set for...
Forum: BES Admin Corner 12-30-2010, 10:07 AM
Replies: 5
Views: 3,337
Posted By Arkanian
Re: BAS - invalid device XML data

Looks like our server team upgraded our domain to 2008 and potentially might have put a group policy on the server to setup proxy as proxy was indeed set on the test server. I turned it off and now...
Forum: BES Admin Corner 12-29-2010, 10:06 AM
Replies: 5
Views: 3,337
Posted By Arkanian
Re: BAS - invalid device XML data

We have been on BES 5 for a long time and in fact it downloaded the XMLs fine on 12/23 but it hasn't since then.
Forum: BES Admin Corner 12-28-2010, 05:40 PM
Replies: 5
Views: 3,337
Posted By Arkanian
BAS - invalid device XML data

So I have started to see this on my prod BES 5.0 SP2 MR1 and my test BES 5.0 SP2 MR2 servers. I am seeing the following in the BAS log..has anyone seen this and is this an issue with RIM?
...
Forum: BlackBerry and Mobile Security 11-17-2010, 01:00 PM
Replies: 20
Views: 29,240
Posted By Arkanian
Re: What is your company doing about MDM?

We are actually looking at both Mobile Iron and Airwatch as our MDM solution for other smartphones. MDM from these companies have come a long way in the last 3 months. I don't think it will ever...
Forum: BES Admin Corner 08-23-2010, 04:33 PM
Replies: 6
Views: 1,502
Posted By Arkanian
We used the Transporter tool and about of like...

We used the Transporter tool and about of like 800 users we only had to reactivate 3 so we had very good success doing that. We went from 4.1.6 to 5.0.1.
Forum: BES Admin Corner 05-07-2010, 10:12 AM
Replies: 18
Views: 4,314
Posted By Arkanian
Basically we had the BAS Pool configured but the...

Basically we had the BAS Pool configured but the main BAS service on the primary server was pointed to the actual server name and not the DNS Round Robin name for the BAS Pool. So we had it point to...
Forum: BES Admin Corner 05-05-2010, 03:49 PM
Replies: 18
Views: 4,314
Posted By Arkanian
well all is fixed. We had the BAS Pool...

well all is fixed. We had the BAS Pool configured incorrectly. So we are good now.
Forum: BES Admin Corner 05-05-2010, 01:42 PM
Replies: 18
Views: 4,314
Posted By Arkanian
So RIM is now telling me that they think it is a...

So RIM is now telling me that they think it is a configuration issue with the BAS. Not sure why it would just stop processing jobs. We have a primary and standby server so maybe the BAS on the...
Forum: BES Admin Corner 05-05-2010, 11:19 AM
Replies: 18
Views: 4,314
Posted By Arkanian
yep that is the query that they sent me but I...

yep that is the query that they sent me but I don't have any tasks with state 0. So I am not sure what to do. RIM is looking at it.
Forum: BES Admin Corner 05-05-2010, 08:38 AM
Replies: 18
Views: 4,314
Posted By Arkanian
So support finally gave me a query to run to see...

So support finally gave me a query to run to see if there is a stuck job and low and behold it shows an issue. So now I wait for there response.
Showing results 1 to 50 of 130
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