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Forum: BES Admin Corner 03-12-2009, 12:38 PM
Replies: 15
Views: 14,015
Posted By gibson_hg
Wow, pings times over 215. It's a wonder you're...

Wow, pings times over 215. It's a wonder you're still working. By the way, RIM does not want it below 35, Microsoft does. MAPI is not designed to handle high ping times, so RIM has to follow...
Forum: BES Admin Corner 03-10-2009, 09:12 AM
Replies: 24
Views: 4,178
Posted By gibson_hg
Just so everyone is clear, BES interacts with...

Just so everyone is clear, BES interacts with Exchange thorugh MAPI. BES needs a MAPI client to work properly.

Whenever I see a BB user with a MAC or a Windows machine using a MAC mail...
Forum: BES Admin Corner 03-10-2009, 08:58 AM
Replies: 7
Views: 2,616
Posted By gibson_hg
Yup, that is how the BES works. If you do nothing...

Yup, that is how the BES works. If you do nothing the BES looks in the same store. When you restart the BES services or Server itself it polls for the mailbox and sees the move.

I have not heard of...
Forum: BES Admin Corner 02-19-2009, 02:23 PM
Replies: 1
Views: 839
Posted By gibson_hg
Go to wwwdotport 3101dotorg(minus the space and...

Go to wwwdotport 3101dotorg(minus the space and replace the dot with a .) Look in the BESAdmin forum. I have a post there about reconciliation that should shed some light on this for you.
Forum: BES Admin Corner 02-13-2009, 02:16 PM
Replies: 10
Views: 2,587
Posted By gibson_hg
cdo.ddl can be copied and registered but...

cdo.ddl can be copied and registered but mapi32.dll cannot. MAPI is a system on it's own, there is more to i then just mapi32.dll. You need to apply the update to your BES as you did Exchange, that...
Forum: BES Admin Corner 02-13-2009, 12:30 PM
Replies: 32
Views: 29,857
Posted By gibson_hg
The info contained in the mailbox got corrupted....

The info contained in the mailbox got corrupted. It's controlled via the Desktop[CMIME] service book.

She had 40 folders redirected! Holy crap, that is nuts. Oh well, if she needs that many then...
Forum: BES Admin Corner 02-13-2009, 12:27 PM
Replies: 5
Views: 2,163
Posted By gibson_hg
Search for "send as" or "revoked" here BlackBerry...

Search for "send as" or "revoked" here BlackBerry Technical Solution Center (http://www.blackberry.com/btsc). RIM has a very detailed article about this issue.

If you're users cannot send when moved...
Forum: BES Admin Corner 02-13-2009, 07:17 AM
Replies: 2
Views: 505
Posted By gibson_hg
Haven't they tried activation? Have you set an...

Haven't they tried activation? Have you set an activation password?

You've already posted 2 threads about attachments, this should mean they users are activated on the BES. Is this the same...
Forum: BES Admin Corner 02-12-2009, 09:48 AM
Replies: 5
Views: 1,583
Posted By gibson_hg
This is normal behavour for the BES. I always...

This is normal behavour for the BES. I always thought that if you restart a DC that you had to restart the Exchange server. And if you restart the Exchange server you HAVE to restart the BES, no if's...
Forum: BES Admin Corner 02-12-2009, 09:44 AM
Replies: 3
Views: 805
Posted By gibson_hg
Prestin, you should keep this in your original...

Prestin, you should keep this in your original post about not being able to open attachments. All the questions people asked of you are necessary in fixing your issue.

Always provide as much detail...
Forum: BES Admin Corner 02-12-2009, 09:39 AM
Replies: 8
Views: 838
Posted By gibson_hg
Glad to hear that you got it working. I posted a...

Glad to hear that you got it working. I posted a thread on this issue on
port 3101 dot org(remove the spaces and replace dot with a '.'), under the BES Admin section. This is a very common issue and...
Forum: BES Admin Corner 02-11-2009, 02:10 PM
Replies: 9
Views: 4,269
Posted By gibson_hg
Adding more memory definitely wouldn't hurt....

Adding more memory definitely wouldn't hurt. Also, about the users in Chile, it's not just the 15GB mailboxes to worry about but your ping times. If your upgraded WAN connection gets those ping times...
Forum: BES Admin Corner 02-11-2009, 02:01 PM
Replies: 32
Views: 29,857
Posted By gibson_hg
Any email that was sent prior to re-enabling...

Any email that was sent prior to re-enabling folder redirection will not sync, it doesn't work that way. Only emails sent to those subfolders since you re-enabled redirection will go to the...
Forum: BES Admin Corner 02-11-2009, 11:04 AM
Replies: 7
Views: 2,289
Posted By gibson_hg
Alrighty, go to BlackBerry Server Configuration...

Alrighty, go to BlackBerry Server Configuration utility and click the Attachment Server tab. Make sure that what you are trying to open is listed and also make sure that your attachment service is...
Forum: BES Admin Corner 02-11-2009, 10:59 AM
Replies: 9
Views: 3,094
Posted By gibson_hg
Ah, then you missed a step during the knife edge...

Ah, then you missed a step during the knife edge cutover. When you perform a knife edge cutover you are supposed to call your BES the same name as the old one.

What you want to do is uninstall your...
Forum: BES Admin Corner 02-11-2009, 10:52 AM
Replies: 8
Views: 838
Posted By gibson_hg
This issue is caused by either permissions or...

This issue is caused by either permissions or CDO.dll mismatch between BES and Exchange.

Look at this KB from RIM:

View Document...
Forum: BES Admin Corner 02-11-2009, 06:49 AM
Replies: 1
Views: 1,484
Posted By gibson_hg
User settings are stored on both the BB and the...

User settings are stored on both the BB and the BES database as part of the wireless back.

Seeing as the users are no longer on the old BES and you cleared the BB info from the mailbox, they won't...
Forum: BES Admin Corner 02-11-2009, 06:44 AM
Replies: 4
Views: 2,715
Posted By gibson_hg
I doubt that the entry will even sync up. One...

I doubt that the entry will even sync up. One option might be to clear the Calendar database from the BB, delete the Desktop[CICAL] service book and resend it. If the entry is older than 30 days then...
Forum: BES Admin Corner 02-11-2009, 06:41 AM
Replies: 2
Views: 751
Posted By gibson_hg
Seeing as you only have the one user I would do...

Seeing as you only have the one user I would do the following:

1. Open a command prompt
2. Type osql -E and press Enter
3. At the 1> use besmgmt
4. At the 2> prompt type go and press Enter
5. At the...
Forum: BES Admin Corner 02-09-2009, 01:02 PM
Replies: 4
Views: 2,715
Posted By gibson_hg
This means that the BES cannot sync that...

This means that the BES cannot sync that particular Calendar entry for that user. It's no big deal, it's not causing any issues. Just a message reporting it's failure to sync.
Forum: BES Admin Corner 02-09-2009, 12:38 PM
Replies: 9
Views: 3,094
Posted By gibson_hg
Try recreating the profiles in that case: View...

Try recreating the profiles in that case:

View Document...
Forum: BES Admin Corner 02-09-2009, 12:09 PM
Replies: 16
Views: 19,974
Posted By gibson_hg
Is anybody else activated on the BES? If the...

Is anybody else activated on the BES? If the emails are reaching the BES but are not getting picked it's either the messages are being modified, permissions are wrong or DTM has written to your...
Forum: BES Admin Corner 02-09-2009, 12:04 PM
Replies: 2
Views: 725
Posted By gibson_hg
I would go with the data plan being the issue. If...

I would go with the data plan being the issue. If the BB only works when tethered then it is not setup for Enteprise service. Check the carrier, make sure they have the Enterprise(BES) data plan, not...
Forum: BES Admin Corner 02-09-2009, 12:02 PM
Replies: 9
Views: 3,094
Posted By gibson_hg
What is the verison of MAPI32.dll on the BES? Do...

What is the verison of MAPI32.dll on the BES? Do a search for it and get the file version number. Sounds like MAPI is not installed or did not install properly.
Forum: BES Admin Corner 02-09-2009, 10:24 AM
Replies: 6
Views: 583
Posted By gibson_hg
How many users are on the BES? Where is the DB?...

How many users are on the BES? Where is the DB? MSDE or SQL? What kind of specs does the BES have hardware wise?
Forum: BES Admin Corner 02-09-2009, 10:22 AM
Replies: 5
Views: 1,693
Posted By gibson_hg
^^ What Jadey said. BES relies on Outlook to...

^^ What Jadey said. BES relies on Outlook to function so it can function as well. Sounds like a pooched mailbox to me.

Have you tried backing up his mailbox to a PST, creating a new mailbox, try the...
Forum: BES Admin Corner 02-09-2009, 10:17 AM
Replies: 6
Views: 583
Posted By gibson_hg
He means for yout to install BlackBerry Manager...

He means for yout to install BlackBerry Manager on a workstation and point it to the database and see if it crashes.
Forum: BES Admin Corner 02-09-2009, 10:15 AM
Replies: 9
Views: 3,094
Posted By gibson_hg
what steps did you take through the whole...

what steps did you take through the whole process? Is your "new" BEs pointed to the DB correctly? Did you move the database locally or is it on a SQL Server?

Also, post the actual events ratehr than...
Forum: BlackBerry Versus 02-08-2009, 05:10 PM
Replies: 34
Views: 6,682
Posted By gibson_hg
How about just keeping your mouth shut if you...

How about just keeping your mouth shut if you can't be more mature and professional?

It's obvious that you love your iPhone, good for you. But iPhone is not for everyone, you should learn to respect...
Forum: BES Admin Corner 02-05-2009, 10:51 AM
Replies: 7
Views: 1,215
Posted By gibson_hg
Router, Dispatcher, Controller, and the rest in...

Router, Dispatcher, Controller, and the rest in any order from there. If that does not work try re-installing your BES.

I know in BEs 4.0 you can uninstall and re-install the attachment service but...
Forum: BES Admin Corner 02-05-2009, 10:12 AM
Replies: 6
Views: 621
Posted By gibson_hg
Domain admins are not the only groups affected by...

Domain admins are not the only groups affected by the Send As issue. Search BlackBerry Technical Solution Center (http://www.blackberry.com/btsc) for "send as" or "revoked". You will find RIM's Kb...
Forum: BES Admin Corner 01-31-2009, 07:30 PM
Replies: 3
Views: 1,090
Posted By gibson_hg
The simplest way to put it is if you have to get...

The simplest way to put it is if you have to get moved to a BES on a different database then your current you have to wipe the device.

The reason being is that the encryption keys will not match due...
Forum: BES Admin Corner 01-29-2009, 12:01 PM
Replies: 16
Views: 2,217
Posted By gibson_hg
If you EA via the cable everything still works...

If you EA via the cable everything still works wirelessly. I would try to leave DM out of the equation for now though.

You should not have to uninstall BES for this to work or delete your BESAdmin...
Forum: BES Admin Corner 01-29-2009, 06:16 AM
Replies: 16
Views: 2,217
Posted By gibson_hg
Seeing as you are getting the 'Still handled by...

Seeing as you are getting the 'Still handled by desktop' message in your logs, try this:

1. Uninstall Desktop Manager
2. Remove your account from the BES, picking the option to remove BB info
...
Forum: BES Admin Corner 01-29-2009, 06:10 AM
Replies: 4
Views: 795
Posted By gibson_hg
The service responsible for spawning the...

The service responsible for spawning the Messaging Agents and working with them is the Dispatcher service.

The Messaging Agent is what will do all the work for email, syncing, etc.. The BES can have...
Forum: BES Admin Corner 01-28-2009, 01:48 PM
Replies: 3
Views: 1,470
Posted By gibson_hg
Do you have any apps disabled through the policy?...

Do you have any apps disabled through the policy? What about GPS? If the issue only occurs when the policy is applied then the issue is the policy. Something in the policy is denying the application...
Forum: BES Admin Corner 01-28-2009, 01:45 PM
Replies: 3
Views: 1,442
Posted By gibson_hg
It's more time consuming to do it form the HH...

It's more time consuming to do it form the HH then DM. with DM you can erase the DB containing contacts/calendar/tasks/memos but from the HH you have to erase the actual items and it will take the...
Forum: BES Admin Corner 01-28-2009, 01:42 PM
Replies: 8
Views: 1,090
Posted By gibson_hg
If you cannot login to the VM sounds more like an...

If you cannot login to the VM sounds more like an issue with the VM than the BES itself. Does anything else stop working on the VM other than BES?
Forum: BES Admin Corner 01-28-2009, 01:40 PM
Replies: 4
Views: 795
Posted By gibson_hg
The threads used by BES for Exchange are not...

The threads used by BES for Exchange are not created by BES exactly. They are MAPI worker threads. They are created via the MAPI subsystem and are used to do all the work for the BlackBerry Messaging...
Forum: BES Admin Corner 01-28-2009, 01:35 PM
Replies: 4
Views: 755
Posted By gibson_hg
If you move to a new Exchange Org in the process...

If you move to a new Exchange Org in the process you will have to start from scratch with BES. The same DB cannot be used between Exchange Orgs, it cannot and will not work. Best bet is to uninstall...
Forum: BES Admin Corner 01-28-2009, 01:29 PM
Replies: 1
Views: 875
Posted By gibson_hg
If the contacts are in this users default...

If the contacts are in this users default Contacts folder in Outlook then you cannot tell BES what ones to sync. It syncs all by default and cannot be changed. If the user creates another contacts...
Forum: BES Admin Corner 01-23-2009, 09:52 AM
Replies: 5
Views: 1,576
Posted By gibson_hg
^^ I agree with knottyrope on this one. It's...

^^

I agree with knottyrope on this one. It's usually a permissions issue when you can't activate a user on a new Exchange server.

Also, do you only have one BEs servicing all sites? If so, I would...
Forum: BES Admin Corner 01-22-2009, 01:03 PM
Replies: 5
Views: 679
Posted By gibson_hg
BES should be local to the mail server. In the...

BES should be local to the mail server. In the case of Exchange, ping times in excess of 50MS will cause issues and there is no fix. It's a limitation of the MAPI Subsystem used by Exchange.
Forum: BES Admin Corner 01-21-2009, 01:54 PM
Replies: 4
Views: 716
Posted By gibson_hg
Nope, as long as the BESAdmin account has rights...

Nope, as long as the BESAdmin account has rights in both domains you should be fine.
Forum: BES Admin Corner 01-21-2009, 01:52 PM
Replies: 5
Views: 2,566
Posted By gibson_hg
That's what DBClean is supposed to do. The app...

That's what DBClean is supposed to do. The app isn't perfect, that's why I suggested using the MFCMAPI program. That way you can physically see the folder. Glad you got it working though.
Forum: BES Admin Corner 01-21-2009, 11:08 AM
Replies: 7
Views: 3,057
Posted By gibson_hg
Could you post the warnings? I'm not sure what...

Could you post the warnings? I'm not sure what they are based on the event id's only.
Forum: BES Admin Corner 01-21-2009, 09:46 AM
Replies: 7
Views: 3,057
Posted By gibson_hg
When you look at the Application Log in the...

When you look at the Application Log in the Windows Event Viewer, do you see any events for the BlackBerry Messaging Agent? It might reference a health check or blocked worker threads.

How many...
Forum: BES Admin Corner 01-21-2009, 09:29 AM
Replies: 3
Views: 592
Posted By gibson_hg
As long as ping times do not exceed 50MS you...

As long as ping times do not exceed 50MS you shouldn't see any real issues. This is a MAPI limitation and not a BES limitation. Do you know or have any idea of what the ping times may be like?
Forum: BES Admin Corner 01-21-2009, 09:27 AM
Replies: 7
Views: 3,057
Posted By gibson_hg
So, there is a delay in the appointment...

So, there is a delay in the appointment showing/updating on the BB.

Are BES and Exchange on the same machine?
If not, what is the ping times between them?
What is the version of MAPI32.dll and...
Forum: BES Admin Corner 01-20-2009, 11:02 AM
Replies: 4
Views: 1,135
Posted By gibson_hg
Have you checked the email reconciliation options...

Have you checked the email reconciliation options on the device. What do you have showing when you go to Messages>Options>Email Reconciliation?
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