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Forum: BES Admin Corner 01-27-2012, 08:01 AM
Replies: 4
Views: 2,407
Posted By wistowg
Re: Application push / why is working, why is not? (BES)

For an affected user, navigate to the Software Configuration tab and confirm the App is correctly assigned. Then click on View resolved applications and confirm the App is shown on the Resolved...
Forum: BES Admin Corner 11-02-2011, 11:38 AM
Replies: 6
Views: 1,976
Posted By wistowg
Re: BES 5.0.3 MR5 causes Collaboration Service to fail

<groan>

Yeah, that's always been my understanding too. Just when you said "roll-back" I thought maybe you'd discovered something. Ah well.

Thanks anyway but updating OCS components has made no...
Forum: BES Admin Corner 11-02-2011, 10:59 AM
Replies: 6
Views: 1,976
Posted By wistowg
Re: BES 5.0.3 MR5 causes Collaboration Service to fail

OK, thanks for that. One question - how do I roll back the install?
Forum: BES Admin Corner 11-02-2011, 08:45 AM
Replies: 6
Views: 1,976
Posted By wistowg
BES 5.0.3 MR5 causes Collaboration Service to fail

Only installed on my test BES so not a big issue for me. Just wondered whether anyone else has experienced and if so what the fix might be
Forum: BES Admin Corner 06-13-2011, 08:05 AM
Replies: 64
Views: 36,622
Posted By wistowg
Re: Message delays on BES 5.0.2

My env't is 5.0.2 MR5, mixed Exchange (2003, SP2 and 2010, Sp1, RU3). 2200 BB users across 4 HA BESs running on Win2K8 VMs each having 2 x dual-core CPUs and 8GB RAM.

I think I have been pointed...
Forum: BES Admin Corner 05-17-2011, 03:50 PM
Replies: 3
Views: 878
Posted By wistowg
Allow/Disallow - any major Corporates been through an exhaustive risk evaluation?

I'm being asked to undertake a review of what we allow & disallow our BB users to do on, with and from their devices. The list of options available within the IT Policy configs is, to say the least,...
Forum: BES Admin Corner 03-14-2011, 07:58 AM
Replies: 7
Views: 4,290
Posted By wistowg
Re: Issue accessing HTTPS

Is your BES forcing all browsing via MDS (through the BES)? And are you then using a corporate proxy server? If so then you probably need to know that BES can only pass BASIC authentication...
Forum: BES Admin Corner 02-23-2011, 07:24 AM
Replies: 1
Views: 791
Posted By wistowg
Content Protection + Disallow 3rd party downloads

Grateful for any help on this. Env't is BES 5.0.2MR2 and since forever (had BES since 2002) we've had essentially just 2 IT Policies. A Standard policy with "Disallow 3rd party application...
Forum: BES Admin Corner 11-17-2010, 08:54 AM
Replies: 4
Views: 1,775
Posted By wistowg
Re: BAS-AS issue

Had a similar issue after upgrade to 5.0.2 (3 BESs in the pool). After server reboot or restart of services check in Task Manager to see how much memory the BAS-AS service is using. If it's less...
Forum: BES Admin Corner 09-03-2010, 10:14 AM
Replies: 5
Views: 2,327
Posted By wistowg
No. It's possible to run a query that will tell...

No. It's possible to run a query that will tell you what changes a given BES Administrator has made but not possible to discover which BES Administrator made a specific change or addition. And it's...
Forum: BES Admin Corner 08-27-2010, 09:29 AM
Replies: 5
Views: 4,525
Posted By wistowg
Haven't implemented Exch2010 yet but moving a...

Haven't implemented Exch2010 yet but moving a user's mailbox between stores on the same server or to a different server has always required a restart of the BES Controller service hasn't it? Is this...
Forum: BES Admin Corner 07-28-2010, 05:09 AM
Replies: 14
Views: 5,214
Posted By wistowg
Presume I need to use a new User defined policy...

Presume I need to use a new User defined policy to provide the path to the Citrix env't but I can't find this spelled out anywhere. Anyone able to to clear this up for me?

BES 5.0.1 BTW
Forum: BES Admin Corner 05-05-2010, 10:35 AM
Replies: 18
Views: 3,463
Posted By wistowg
Had the same issue a while back and got the...

Had the same issue a while back and got the following scripts from RIM

/**Identify stuck job**/
SELECT jobs.*
FROM BASJobs jobs, BASJobTasks tasks
WHERE jobs.JobId = tasks.jobId
AND tasks.state =...
Forum: BES Admin Corner 04-08-2010, 09:44 AM
Replies: 2
Views: 697
Posted By wistowg
I've seen this a few times (maybe 5 in 1000+...

I've seen this a few times (maybe 5 in 1000+ Transporter moves) and the only way round I've found is to search for all usres then select Manage Multiple users. From there you can select the...
Forum: BES Admin Corner 03-24-2010, 11:49 AM
Replies: 2
Views: 3,284
Posted By wistowg
BlackBerry Solution topology > BlackBerry Domain...

BlackBerry Solution topology > BlackBerry Domain > Component view
Forum: BES Admin Corner 03-24-2010, 07:54 AM
Replies: 0
Views: 578
Posted By wistowg
SQL question - need to search, don't know ehere to look

I am unable to delete a Software Configuration (BES 5.0.1) because it is evidently assigned to one or more users at the user level rather than at a Group level. I am unable to "View users with...
Forum: BES Admin Corner 03-19-2010, 11:36 AM
Replies: 3
Views: 752
Posted By wistowg
Search for "Failed to resolve name in ScanGAL" in...

Search for "Failed to resolve name in ScanGAL" in the MAGT logs as we had this a few weeks ago. RIM knowledge base points to it being an inability of the BES to communicate with the Global Catalog...
Forum: BES Admin Corner 03-19-2010, 11:24 AM
Replies: 7
Views: 2,986
Posted By wistowg
OTA password resets are recorded in the Policy...

OTA password resets are recorded in the Policy log and you'll see an entry as below. Note that the user ID is erroneous. It isn't the ID of the user having their p/w reset and it isn't the ID of...
Forum: BES Admin Corner 03-16-2010, 09:05 AM
Replies: 1
Views: 812
Posted By wistowg
Seems this just ain't possible. Looks like...

Seems this just ain't possible. Looks like Google apps aren't really designed for a BES-push environment.

Of course if anyone knows better .......
Forum: BES Admin Corner 03-16-2010, 08:56 AM
Replies: 6
Views: 645
Posted By wistowg
I'm in the process of migrating my estate to BES...

I'm in the process of migrating my estate to BES 5.0.1 and using the Transporter Tool to do so. Overall I'm very happy. 1300 users on a single BES 5.0.1 server right now and will be adding a second...
Forum: BES Admin Corner 03-09-2010, 10:32 AM
Replies: 1
Views: 812
Posted By wistowg
How can I set the necessary application permissions?

OTA deployment of Google Maps ver. 3.0.1 from BES (ver 5.0.1) works fine but users are prompted for "Google Maps is attempting to access radio information" up to 6 or 7 times before application will...
Forum: BES Admin Corner 03-04-2010, 11:03 AM
Replies: 1
Views: 576
Posted By wistowg
Transporter tool has screwed up. I've had this...

Transporter tool has screwed up. I've had this with a few of the 1300 users I've migrated, thankfully a small percentage. Only way I've resolved is to delete and recreate the user accounts then...
Forum: BES Admin Corner 02-03-2010, 02:52 PM
Replies: 2
Views: 598
Posted By wistowg
Thanks

Thanks
Forum: BES Admin Corner 02-03-2010, 09:45 AM
Replies: 19
Views: 2,551
Posted By wistowg
I'm being pressured to but 90 minutes to wipe a...

I'm being pressured to but 90 minutes to wipe a content protected handheld device is going to be resisted by the support teams
Forum: BES Admin Corner 02-03-2010, 09:14 AM
Replies: 2
Views: 598
Posted By wistowg
BES-5 identifying who did what and when

Is there a log file that will tell me who took a given action against a user's BES account? I've set up role based permissions and can see a situation where I need to know who did what and when...
Forum: BES Admin Corner 01-29-2010, 09:57 AM
Replies: 7
Views: 2,157
Posted By wistowg
As far as I'm aware you will still need to sent...

As far as I'm aware you will still need to sent the device a (temporary) IT Policy which allows 3rd party apps. If I'm wrong I too will be pleased to hear it
Forum: BES Admin Corner 12-16-2009, 08:20 AM
Replies: 2
Views: 1,602
Posted By wistowg
Oh Thank The Lord! I've been struggling with...

Oh Thank The Lord! I've been struggling with exactly the same problem for the last 3 days. Real sorry that I don't have an answer but at least I now know it ain't just me.
Forum: BES Admin Corner 12-03-2009, 10:32 AM
Replies: 4
Views: 1,851
Posted By wistowg
I'm told that AD integration has been removed,...

I'm told that AD integration has been removed, which is a pain. Though in fairness it often didn't work very well - at least in my experience. Going to have to add individual users to each role. ...
Forum: BES Admin Corner 11-08-2009, 03:44 PM
Replies: 7
Views: 2,310
Posted By wistowg
Didn't spot the document link, hence the...

Didn't spot the document link, hence the duplication. Point is you can't block read receipts except at the server (registry) level - at least to the best of my knowledge.
Forum: BES Admin Corner 11-02-2009, 11:27 AM
Replies: 7
Views: 2,310
Posted By wistowg
Launch regedit on the BES and Navigate to...

Launch regedit on the BES and Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.

- Right-click the folder.
- Highlight New.
- Click DWORD Value.
-...
Forum: BES Admin Corner 10-23-2009, 04:37 AM
Replies: 1
Views: 4,742
Posted By wistowg
RIM have changed their IP address ranges

Started receiving floods of Zenprise alerts on 18 Oct saying SRP Connectivity to one or more IP Address at BlackBerry Infrastructure failed. Affected BESs were all configured to use...
Forum: BES Admin Corner 03-26-2009, 12:16 PM
Replies: 91
Views: 22,285
Posted By wistowg
LDAP settings here (single domain) as...

LDAP settings here (single domain) as follows:

LDAP Server URL: ldap://<domain>:389

LDAP Search Base: ou=<all your standard settings>

LDAP User name: cn=<service account>,ou=<service...
Forum: BES Admin Corner 03-26-2009, 12:08 PM
Replies: 10
Views: 920
Posted By wistowg
Do you have MDS installed as part of your BES...

Do you have MDS installed as part of your BES build? I have seen Error executing SQL statement many times and have only ever managed to get around it by deleting the MDSS and MDSS_BIS databases from...
Forum: BES Admin Corner 03-24-2009, 12:33 PM
Replies: 5
Views: 4,980
Posted By wistowg
Had exactly the same thing last year and no-one...

Had exactly the same thing last year and no-one could get to the bottom of it. It was on my test BES though so after 3 days I just flattened and rebuilt it which removed the problem.
Forum: BES Admin Corner 09-01-2008, 11:28 AM
Replies: 3
Views: 1,169
Posted By wistowg
We also use Filesite (also a law firm) and you'll...

We also use Filesite (also a law firm) and you'll be pleased to know there is a simple solution to this. In Messages > Options > General Options set "Hide Filed Messages" to Yes and all emails that...
Forum: BES Admin Corner 08-11-2008, 09:32 AM
Replies: 40
Views: 11,603
Posted By wistowg
Message from RIM this morning is that rather than...

Message from RIM this morning is that rather than issue a MR to fix they're going to wait till 4.1.7 - no timetable though. Recommended fix in the interim is to limit the size of the Agent and...
Forum: BES Admin Corner 08-05-2008, 10:45 AM
Replies: 2
Views: 640
Posted By wistowg
RepliGo caches email attachments locally and this...

RepliGo caches email attachments locally and this is where the disk space requirement comes from. Default setting is, I think, for it to cache the last 7 days attachments but there is a reg key you...
Forum: BES Admin Corner 08-05-2008, 10:41 AM
Replies: 2
Views: 496
Posted By wistowg
I suspect the most likely explanation to this is...

I suspect the most likely explanation to this is that in the early deployment confusion user X's device was deployed to user Y and it has not been wiped before subsequently being deployed to user Y. ...
Forum: BES Admin Corner 08-05-2008, 10:27 AM
Replies: 7
Views: 1,349
Posted By wistowg
Just applied Sp6 to same environment as that...

Just applied Sp6 to same environment as that described (2 BESs at 4.1.4 sharing a common database, albeit SQL2005). No errors at all once I'd deleted the mdss and mdss_dis databases.
Forum: Bluetooth Connection 06-01-2008, 07:50 AM
Replies: 0
Views: 531
Posted By wistowg
More than 1 phone - can I prioritise?

Have a bluetooth hands free car kit and cradle for my Pearl 8120 which works excellently. Problem is my wife also uses my car so I have also paired her Nokia mobile to the car kit - again, works...
Forum: BES Admin Corner 05-14-2008, 10:17 AM
Replies: 20
Views: 6,996
Posted By wistowg
Some devices and firmware versions presently have...

Some devices and firmware versions presently have a memory leak problem which RANDOMLY deletes data from Calendar, Contacts or emails when the device runs out of memory. Thankfully it only seems to...
Forum: BES Admin Corner 04-25-2008, 10:12 AM
Replies: 1
Views: 866
Posted By wistowg
Granting access to specified intranet URLs only

Need to find a way of doing this that doesn't involve using the settings on a proxy server. Reason is that some of our intranet pages contain Java script functionality which allows or denies the...
Forum: BES Admin Corner 04-22-2008, 11:23 AM
Replies: 6
Views: 1,321
Posted By wistowg
Merge databases = very risky

Have been advised by senior people at O2 that the RIM dbmerge tool is no longer supported and is likely to result in database corruptions. I'd be VERY interested to know whether anyone has a good...
Forum: BES Admin Corner 04-22-2008, 05:25 AM
Replies: 3
Views: 1,190
Posted By wistowg
BES 4.1 Sp5 - distinctly underwhelmed

I administer 11 BESs and 2,250 users across Europe, Middle East & Asia and we've just completed a device upgrade and have standardised on the Pearl 8120 and Curve 8310. Very disappointed that Sp5...
Forum: BES Admin Corner 09-29-2006, 10:03 AM
Replies: 2
Views: 594
Posted By wistowg
Thanks, but as far as I can see, the BlackBerry...

Thanks, but as far as I can see, the BlackBerry Handheld Configuration Tool is no longer available in version 4.1 and manually loading something onto all 1500 devices (UK, Mainland Europe, CIS,...
Forum: BES Admin Corner 09-28-2006, 03:25 PM
Replies: 2
Views: 594
Posted By wistowg
Managing deployed software - anyone know the answer?

Currently have 1500+ users across 9 BESs in an Exch2003 environment. Sadly, not yet in a common SQL env't - stand-alone MSDE on each BES until first quarter '07 at earliest. BESs running 4.0 or...
Forum: BES Admin Corner 06-22-2006, 04:39 AM
Replies: 6
Views: 2,219
Posted By wistowg
On 7290 & 7100 devices I've fond that flashing...

On 7290 & 7100 devices I've fond that flashing with the latest version of the firmware generally resolves when this happens.
Forum: BES Admin Corner 06-19-2006, 09:03 AM
Replies: 1
Views: 1,057
Posted By wistowg
Help understanding BES log files

Relatively new to BES admin and wondering whether anyone can point me toward any guides for understanding BES log files.
Forum: Bluetooth Connection 05-08-2006, 09:47 AM
Replies: 6
Views: 5,112
Posted By wistowg
Bluetooth keyboards on a BES

Found the answer to this - when you set-up the software configuration on the BES you have to set the Keyboard Injection policy to Allow BEFORE you click OK to the existence of the bare bones policy...
Forum: Bluetooth Connection 04-26-2006, 05:28 AM
Replies: 6
Views: 5,112
Posted By wistowg
Bluetooth keyboard & Injector API

I am the admin of a 9 server, 1000+ user BES 4.0 environment and cannot enable these bluetooth keyboards to access the API Injector. Software config policy is correctly set to allow on the BES but...
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