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Forum: BES Admin Corner 03-20-2008, 10:24 AM
Replies: 4
Views: 802
Posted By blincoln
Thanks, yeah, that's what they're using today....

Thanks, yeah, that's what they're using today. For some reason they prefer the WDM. I think we'll probably go with the shared non-privileged account that's added to the BES to avoid using up 20-30...
Forum: BES Admin Corner 03-19-2008, 03:21 PM
Replies: 4
Views: 802
Posted By blincoln
Web Desktop Manager - allow use by users without BlackBerries

I installed the WDM at the request of one of our tech support groups who would like it to be available to their technicians to use when updating the firmware on handhelds of the users they support....
Forum: BES Admin Corner 02-26-2008, 02:16 PM
Replies: 16
Views: 2,978
Posted By blincoln
I had some trouble too. For the URL I ended up...

I had some trouble too. For the URL I ended up using a specific machine and port number instead of just the domain, e.g.:

ldap://somedc.domain.com:389

...and setting the search base...
Forum: BES Admin Corner 02-12-2008, 03:34 PM
Replies: 4
Views: 4,462
Posted By blincoln
I believe if you disable MMS, you effectively...

I believe if you disable MMS, you effectively disable the voice recorder. I say this because we have MMS disabled, and while the voice recorder will let me record, it won't let me play back, save, or...
Forum: BES Admin Corner 01-08-2008, 01:12 PM
Replies: 25
Views: 2,047
Posted By blincoln
The iPhone UI is lightyears better than any other...

The iPhone UI is lightyears better than any other handheld computer that I've ever used. If I were interested in owning a handheld myself, that would be the one I would get. Well, and it came in a...
Forum: BES Admin Corner 12-31-2007, 09:30 AM
Replies: 11
Views: 3,268
Posted By blincoln
Are you using those anywhere right now, MarkF?...

Are you using those anywhere right now, MarkF? We've talked about using them for some of our systems, but never got to the point of evaluating any.
Forum: BES Admin Corner 12-31-2007, 09:23 AM
Replies: 6
Views: 1,249
Posted By blincoln
Are these BlackBerries using Exchange? You could...

Are these BlackBerries using Exchange? You could have her set up a rule to forward everything that ends up in Sent Items to her assistant. That would include things sent from Outlook as well, of...
Forum: BES Admin Corner 12-28-2007, 01:37 PM
Replies: 11
Views: 3,268
Posted By blincoln
I've heard that Microsoft was moving in that...

I've heard that Microsoft was moving in that direction as well. I'd be curious to hear what their take on remote access was (in terms of devices without card readers) - maybe client...
Forum: BES Admin Corner 12-27-2007, 09:27 AM
Replies: 11
Views: 3,268
Posted By blincoln
Not to nitpick, but it's only necessary because...

Not to nitpick, but it's only necessary because of the way RIM designed the BES. If the BlackBerry handhelds took the Windows credentials of their owner, passed those to the BES, and the BES then...
Forum: BES Admin Corner 12-26-2007, 02:27 PM
Replies: 4
Views: 938
Posted By blincoln
Wow, that's unfortunate. I honestly had no idea...

Wow, that's unfortunate. I honestly had no idea that that was part of their supported configuration requirements. I guess that explains why it's not in the WDM documentation. Thanks hdawg.
Forum: BES Admin Corner 12-26-2007, 01:24 PM
Replies: 4
Views: 938
Posted By blincoln
The BESAdmin account doesn't need SA on the SQL...

The BESAdmin account doesn't need SA on the SQL server. Our DBAs would keel-haul me if I asked them for permanent SA rights on one of their servers. I convinced them to give it SA for about an hour...
Forum: BES Admin Corner 12-26-2007, 12:13 PM
Replies: 4
Views: 938
Posted By blincoln
Web Desktop Manager service account permissions?

Some of the users where I work are interested in using the Web Desktop Manager. I downloaded the installer and docs from the RIM website, but can't find any mention in them of what permissions the...
Forum: BES Admin Corner 12-24-2007, 09:07 AM
Replies: 7
Views: 5,027
Posted By blincoln
I imagine it accesses the LDAP using the...

I imagine it accesses the LDAP using the credentials under which the service is running (BESAdmin by default).
Forum: BES Admin Corner 12-17-2007, 01:23 PM
Replies: 16
Views: 5,388
Posted By blincoln
The only way I can think of to do this (that...

The only way I can think of to do this (that doesn't involve manual work as Jadey mentioned) is to have a batch job that:
1 - Queries the BES database for a list of users, their email address, and...
Forum: BES Admin Corner 12-13-2007, 12:50 PM
Replies: 2
Views: 934
Posted By blincoln
Since you're on the west coast, I'm assuming the...

Since you're on the west coast, I'm assuming the 8 hours is due to UTC being misinterpreted as PST, or vice-versa.
Can you find any common theme between the ones that display incorrectly? Coming from...
Forum: BES Admin Corner 12-12-2007, 03:38 PM
Replies: 2
Views: 4,286
Posted By blincoln
When you were looking at the logs, did you notice...

When you were looking at the logs, did you notice if the delay is occurring before or after the BES processes new mail for a particular account?
Is this the Exchange version of the BES? If so, how...
Forum: BES Admin Corner 12-12-2007, 01:49 PM
Replies: 17
Views: 8,213
Posted By blincoln
If the value is reverting then you are probably...

If the value is reverting then you are probably changing the wrong value. I have both of our BESes set to use 7 agents, and it survives a restart of the services. You can verify that it's working...
Forum: BES Admin Corner 12-12-2007, 01:02 PM
Replies: 6
Views: 1,891
Posted By blincoln
You could do this really easily with grep or a...

You could do this really easily with grep or a grep-like tool. Just find all the lines in the log files that say "User removed from the BES".
Forum: BES Admin Corner 11-26-2007, 01:43 PM
Replies: 18
Views: 1,333
Posted By blincoln
The danger there is that testing is a lot less...

The danger there is that testing is a lot less valuable when your test and production systems are not on the same platform. It is very easy to end up in a situation where something that works on one...
Forum: BES Admin Corner 11-26-2007, 12:42 PM
Replies: 6
Views: 4,694
Posted By blincoln
Have them look again in the policy applied to...

Have them look again in the policy applied to your account. It probably restricts your handheld to only the standard browser, as opposed to disabling wifi as such.
Forum: BES Admin Corner 11-26-2007, 12:40 PM
Replies: 4
Views: 813
Posted By blincoln
I don't believe this information is in the...

I don't believe this information is in the database directly. I tried to find it last year and was not successful. My working theory is that the BES looks at each actual license key and determines...
Forum: BES Admin Corner 11-26-2007, 10:21 AM
Replies: 4
Views: 1,281
Posted By blincoln
It would be good to get some comments from other...

It would be good to get some comments from other users, but our database (413 users) is about 600kB for the data + log (simple logging), so I think you would be fine. The BES doesn't keep the mail in...
Forum: BES Admin Corner 11-26-2007, 09:42 AM
Replies: 8
Views: 1,442
Posted By blincoln
Try having them send to a Gmail or Hotmail...

Try having them send to a Gmail or Hotmail account and see if it's readable there. If it is, find out if the recipient is using some ancient mail client like Eudora 1.0. If they are, you are going to...
Forum: BES Admin Corner 11-26-2007, 09:37 AM
Replies: 18
Views: 1,333
Posted By blincoln
Yes, this is going to be no end of problems for...

Yes, this is going to be no end of problems for you. The first and most obvious problem (besides being unsupported) is the limit on TCP connections that XP has.
Forum: BES Admin Corner 11-26-2007, 09:35 AM
Replies: 13
Views: 16,051
Posted By blincoln
Do you have an MX record set up in DNS for your...

Do you have an MX record set up in DNS for your local domain? I have seen this type of error on isolated mail systems before, where a product would try to grab the MX record, fail, and then connect...
Forum: BES Admin Corner 11-23-2007, 07:59 AM
Replies: 3
Views: 1,573
Posted By blincoln
This is a pretty paranoid setting to use. I could...

This is a pretty paranoid setting to use. I could see turning it on if you worked for the NSA, or if your users were in the habit of downloading software for their handhelds from Romanian warez sites.
Forum: BES Admin Corner 11-21-2007, 09:58 AM
Replies: 7
Views: 2,734
Posted By blincoln
Yeah, I agree. I scanned my mailbox, and the...

Yeah, I agree.

I scanned my mailbox, and the message status value is always either 0 or 1. Maybe RIM switched from using a boolean to a numeric value to allow for future updates that would have more...
Forum: BES Admin Corner 11-21-2007, 09:20 AM
Replies: 7
Views: 2,734
Posted By blincoln
No problem. I just looked at a couple of...

No problem.

I just looked at a couple of existing messages, then sent myself a test message to observe the results. The two boolean values were immediately set to true, so I'm not sure if they're...
Forum: BES Admin Corner 11-21-2007, 07:52 AM
Replies: 7
Views: 2,734
Posted By blincoln
I don't know for sure either, but based on their...

I don't know for sure either, but based on their names I assumed they were variations on the same thing. IE the TX flag is probably the oldest one (since it calls the handheld a "pager"), and...
Forum: BES Admin Corner 11-19-2007, 03:22 PM
Replies: 3
Views: 643
Posted By blincoln
The BES should just be getting the GAL from AD...

The BES should just be getting the GAL from AD like any other MAPI client. Is your BES talking to a different domain controller or Exchange server that is maybe having replication problems of some...
Forum: BES Admin Corner 11-19-2007, 11:58 AM
Replies: 1
Views: 2,540
Posted By blincoln
Do these users also have a lot of items in their...

Do these users also have a lot of items in their Calendar and/or whatever mail folders they're syncing to their handheld? That would be the first thing I'd check. If they do, that's probably why...
Forum: BES Admin Corner 11-16-2007, 10:25 AM
Replies: 31
Views: 9,484
Posted By blincoln
The Calendar part is working, at least in the...

The Calendar part is working, at least in the example entries you posted earlier. Remember that the Calendar RefIDs get their own column, because they're stored in a different way. So in the examples...
Forum: BES Admin Corner 11-15-2007, 06:48 PM
Replies: 31
Views: 9,484
Posted By blincoln
Okay, so it looks like the calendar part is...

Okay, so it looks like the calendar part is working, since you're getting the data in that column for the calendar entries. It's just the messages where it's not showing up.
Can you humor me and run...
Forum: BES Admin Corner 11-15-2007, 03:49 PM
Replies: 31
Views: 9,484
Posted By blincoln
I'm going to run the script against my mailbox...

I'm going to run the script against my mailbox and match it up with what you're seeing. Would you mind posting a couple of the lines of output for what the script reads out of your Calendar and...
Forum: BES Admin Corner 11-15-2007, 02:34 PM
Replies: 31
Views: 9,484
Posted By blincoln
Oh, right. So you get the results, but some of...

Oh, right. So you get the results, but some of the fields have "[NULL]" in them? If that's all that's happening, that's expected behavior for two reasons:
- The BES tracks the calendar items in a...
Forum: BES Admin Corner 11-15-2007, 12:40 PM
Replies: 31
Views: 9,484
Posted By blincoln
Thanks for the quick response! Wow, it's licensed...

Thanks for the quick response!
Wow, it's licensed now? I must have gotten it just in time before it became shareware. If I'd known, I would have asked you to use MFCMAPI/MAPI Edit instead.
Thanks for...
Forum: BES Admin Corner 11-15-2007, 11:41 AM
Replies: 31
Views: 9,484
Posted By blincoln
Hmm. Could you do me a favour? Download and...

Hmm.
Could you do me a favour? Download and install OutlookSpy. Have someone send you a test message without anything in it that you'd be uncomfortable letting me see. Open the message in Outlook,...
Forum: BES Admin Corner 11-14-2007, 05:35 PM
Replies: 31
Views: 9,484
Posted By blincoln
You are using the 1.2 version from later in the...

You are using the 1.2 version from later in the thread, right? If not, start by using that one. If that isn't the problem, try changing this line:

Const gCastFieldNamesANSIToUnicode =...
Forum: BES Admin Corner 11-12-2007, 03:19 PM
Replies: 4
Views: 2,453
Posted By blincoln
IMO (and in the opinion of MS' best practices) a...

IMO (and in the opinion of MS' best practices) a DC should be a DC only, not a DC and anything else. No IIS, no BES, and definitely no Exchange or other heavy-weight applications. I realize that some...
Forum: BES Admin Corner 11-08-2007, 07:05 PM
Replies: 2
Views: 1,186
Posted By blincoln
What guppy413 said is accurate. The BlackBerry...

What guppy413 said is accurate. The BlackBerry browser connects to the internet using your BES as a proxy. The Internet Browser connects directly to the internet.
This is an important consideration...
Forum: BES Admin Corner 11-05-2007, 03:08 PM
Replies: 8
Views: 1,659
Posted By blincoln
The link that Rumple provided is what you're...

The link that Rumple provided is what you're looking for. There are basically two ways for you to proceed:
1 - Use a different account for your administrative access.
2 - Modify the AdminSDHolder...
Forum: BES Admin Corner 11-05-2007, 03:05 PM
Replies: 1
Views: 997
Posted By blincoln
A PAC file is written in JavaScript. There is an...

A PAC file is written in JavaScript. There is an old doc by Netscape from when they invented it:

Proxy Client Autoconfig File Format...
Forum: BES Admin Corner 11-02-2007, 02:11 PM
Replies: 8
Views: 877
Posted By blincoln
http://www.blackberryforums.com/bes-admin-corner/9...

http://www.blackberryforums.com/bes-admin-corner/99009-users-can-receive-but-not-send-emails-errors-event-log.html

Maybe that thread or one like it should be stickied?
Forum: BES Admin Corner 11-02-2007, 02:07 PM
Replies: 23
Views: 15,279
Posted By blincoln
Ah, I hadn't realized that OWA used WebDAV....

Ah, I hadn't realized that OWA used WebDAV. That's pretty messed up. Maybe look into blocking external WebDAV access, assuming that you can do that without breaking the OWA website itself?
Forum: BES Admin Corner 11-01-2007, 03:04 PM
Replies: 23
Views: 15,279
Posted By blincoln
I'm not sure this makes any sense. Accessing OWA...

I'm not sure this makes any sense. Accessing OWA isn't "downloading" messages anywhere. They'd be viewed in the browser just like on any other system. If you mean using ActiveSync like a Windows...
Forum: BES Admin Corner 11-01-2007, 02:56 PM
Replies: 5
Views: 765
Posted By blincoln
4.0 -> 4.1 is not the minor change that the...

4.0 -> 4.1 is not the minor change that the version number difference might lead you to believe. Plan on it taking at least an hour or two, and remember that you can't easily revert to the old...
Forum: BES Admin Corner 10-23-2007, 01:59 PM
Replies: 6
Views: 1,445
Posted By blincoln
Yeah, I've never seen anything in the news about...

Yeah, I've never seen anything in the news about it being exploited. I don't know if that's good luck on the part of major corporations, or that they kept quiet about it when it happened.
For what...
Forum: BES Admin Corner 10-22-2007, 11:43 AM
Replies: 6
Views: 1,445
Posted By blincoln
It's so that someone like me (my group supports...

It's so that someone like me (my group supports Exchange, among other things) can have full access to someone's mailbox (in order to do troubleshooting), but not the ability to send a message as if I...
Forum: BES Admin Corner 10-19-2007, 12:34 PM
Replies: 10
Views: 2,364
Posted By blincoln
I would definitely recommend splitting the SQL...

I would definitely recommend splitting the SQL and BES onto separate servers, whether you have them on VMs or not. The BES is pretty finnicky in my experience, so the less interference it has from...
Forum: BES Admin Corner 10-18-2007, 12:09 PM
Replies: 4
Views: 1,365
Posted By blincoln
Have you checked to see if they're a member of...

Have you checked to see if they're a member of another one of the roles (on the BES, not in SQL security)? The BES will apply the most restrictive permission set, so if your two problem users are...
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