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Search took 0.03 seconds. Search: Posts Made By: cchatagnier
Forum: BES Admin Corner 06-29-2006, 06:26 AM
Replies: 8
Views: 1,753
Posted By cchatagnier
We use TMO as our primary carrier. I call them...

We use TMO as our primary carrier. I call them and throw a couple of "scary" (basically blackberry enterprise server) words and they immediately send me over RIM. I go from business customer care to...
Forum: BES Admin Corner 06-23-2006, 10:07 PM
Replies: 8
Views: 1,356
Posted By cchatagnier
It's been a while since I did it. One way of...

It's been a while since I did it. One way of doing it is to shut down your test server turn up your new one. Before shutting it down, you'll want to get a listing of all users on it. On your new...
Forum: BES Admin Corner 06-23-2006, 07:17 AM
Replies: 8
Views: 1,356
Posted By cchatagnier
It wipes all service books, user data and...

It wipes all service books, user data and settings. It doesn't remove the applications, but any user data from applications is erased. It is effectively putting it back to factory defaults.

One...
Forum: BES Admin Corner 06-23-2006, 06:22 AM
Replies: 8
Views: 1,356
Posted By cchatagnier
Not sure if it still works this way, but if the...

Not sure if it still works this way, but if the desktop redirector is left in your mailbox, when you add yourself to the BES, it will see that in the mailbox immediately take over the redirector...
Forum: BES Admin Corner 05-20-2006, 07:57 AM
Replies: 24
Views: 3,688
Posted By cchatagnier
I couldn't make it this year, so I'm hoping they...

I couldn't make it this year, so I'm hoping they put the presentations online as well. Last year, they were available at www.attendwes.com Not sure if that will be the case again this year. It did...
Forum: BES Admin Corner 03-23-2006, 08:16 AM
Replies: 3
Views: 1,214
Posted By cchatagnier
Run it on a low end PC if you've only got 10...

Run it on a low end PC if you've only got 10 users. I was able to run BES on a celeron with a small base for testing purposes and saw great performance and reliability. If your user base grows, then...
Forum: BES Admin Corner 02-26-2006, 12:00 AM
Replies: 28
Views: 21,137
Posted By cchatagnier
I had ESM 2003 SP2 on my BES 4.0.3 and RIM said...

I had ESM 2003 SP2 on my BES 4.0.3 and RIM said they were pulling back support for it. They did originally, but suggested moving the ESM down to SP1. I did this in a round of troubleshooting some...
Forum: BES Admin Corner 02-02-2006, 07:16 PM
Replies: 1
Views: 986
Posted By cchatagnier
Update -- 24 hours later and the problems seem to...

Update -- 24 hours later and the problems seem to have been resolved. We denied all Outlook 98 connections and the server-based MAPI problems, so far, are gone. Hopefully this will help someone...
Forum: BES Admin Corner 02-02-2006, 12:25 AM
Replies: 1
Views: 986
Posted By cchatagnier
Could not connect to Database!

That's the error we were receiving when trying to launch the BlackBerry Manager on the BES. Here are the findings thus far after nearly 12 hours on the phone with RIM:

-Numerous reboots of the BES...
Forum: BlackBerry Network 01-18-2006, 06:41 AM
Replies: 3
Views: 1,988
Posted By cchatagnier
CDMA carriers do not generally have data roaming...

CDMA carriers do not generally have data roaming agreements with each other as they are all not standardized. GSM carriers adhere to worldwide standards which is why a T-Mobile blackberry works the...
Forum: BES Admin Corner 12-21-2005, 10:53 PM
Replies: 143
Views: 28,882
Posted By cchatagnier
Wow, didn't realize the CALs were...

Wow, didn't realize the CALs were carrier-specific. We did try GoodLink and decided on BES. This was before BES v4 was released. Since then, we have been very pleased with our decision.

We tried...
Forum: BES Admin Corner 12-20-2005, 09:38 PM
Replies: 3
Views: 2,782
Posted By cchatagnier
Desktop Manager is used for synchronizing to PSTs...

Desktop Manager is used for synchronizing to PSTs and loading programs via a wired synch. Handheld Manager is mostly useful in other countries where sometimes there are no unlimited data plans...
Forum: BES Admin Corner 12-18-2005, 12:16 PM
Replies: 11
Views: 1,631
Posted By cchatagnier
try using winzip instead and extract them that...

try using winzip instead and extract them that way. You've got the self-extracting version, that's why it starts the install.
Forum: BES Admin Corner 12-18-2005, 12:13 PM
Replies: 8
Views: 1,728
Posted By cchatagnier
Is this a new problem caused by SP3? I'm not a...

Is this a new problem caused by SP3? I'm not a patch-happy manager and only patch right away if there is significant functionality or a major security hole that is fixed. Needless to say, I'm stil...
Forum: Rumor Mill 12-15-2005, 05:50 AM
Replies: 82
Views: 18,739
Posted By cchatagnier
Yeah I was actually referring to the US. I think...

Yeah I was actually referring to the US. I think it could take off, if anyone ever decided to offer it. I've seen promises for quite some time now, but no deliverable. That's why I the "theoretical"...
Forum: Rumor Mill 12-13-2005, 07:45 PM
Replies: 82
Views: 18,739
Posted By cchatagnier
I have to wonder if he was referring to products...

I have to wonder if he was referring to products that will be deployed on other hardware using the theoretical blackberry connect or blackberry built in product (if it exists at all). I was at the...
Forum: Rumor Mill 11-17-2005, 08:45 AM
Replies: 27
Views: 7,401
Posted By cchatagnier
Those older models were great. I didn't care...

Those older models were great. I didn't care about the lack of a color screen. They were not top heavy like the current models. It would be nice if they would come out with a modern version of it...
Forum: BES Admin Corner 11-15-2005, 06:59 AM
Replies: 2
Views: 794
Posted By cchatagnier
Good suggestion on the desktop for the BES. To...

Good suggestion on the desktop for the BES. To prove the conecpt at my company, we ran BES 3.6 on an E-machines (celeron processor, 1G of RAM). I thought it wouldn't work, but was actually able to...
Forum: BES Admin Corner 11-08-2005, 09:35 PM
Replies: 2
Views: 980
Posted By cchatagnier
Check the permissions on the Exchange server....

Check the permissions on the Exchange server. This was where I found the problem (with lots of help from this forum). You'll need to have the BES account set to "send as", "receive as", and...
Forum: BES Admin Corner 10-08-2005, 07:05 AM
Replies: 10
Views: 1,708
Posted By cchatagnier
We require the IT department to use password...

We require the IT department to use password protection; lock upon holstering; and lock at 1 minute. The IT group has admin tools to the domain and critical servers from the handheld itself, so this...
Forum: Rumor Mill 07-30-2005, 11:34 AM
Replies: 35
Views: 4,817
Posted By cchatagnier
Ironically, I believe one of the reasons their...

Ironically, I believe one of the reasons their sales have surged lately is the fact that they do not have cameras. In today's market, you have to buy the cheapest bottom of the line phone to avoid...
Forum: BlackBerry Themes 07-26-2005, 10:45 PM
Replies: 144
Views: 68,923
Posted By cchatagnier
I agree!! Thanks again for posting these. It is a...

I agree!! Thanks again for posting these. It is a nice change and it's cool to be just a little different than anyone else. I particularly like the Vodafone theme. The Orange is nice, but almost...
Forum: BlackBerry Themes 07-24-2005, 11:57 AM
Replies: 144
Views: 68,923
Posted By cchatagnier
Can you post them or send them to me at...

Can you post them or send them to me at cmc5000@earthlink.net I'm using a TMO 7290 right now.

Thx
Forum: General BlackBerry Discussion 07-10-2005, 09:26 AM
Replies: 17
Views: 2,519
Posted By cchatagnier
T-Mobile's focus on coverage is strategic and...

T-Mobile's focus on coverage is strategic and precise. They do not cover huge areas in the middle of no where. Rather, they cover cities and highways, and that they do quite well. I'm in South...
Forum: General BlackBerry Discussion 07-01-2005, 05:50 AM
Replies: 7
Views: 2,431
Posted By cchatagnier
Sprint/Verizon and all other CDMA carriers have...

Sprint/Verizon and all other CDMA carriers have that problem. It has nothing to do with the device itself. It's the network's abilities, or lack thereof to prioritize voice calls over data. GSM is...
Forum: General BlackBerry Discussion 06-29-2005, 07:24 AM
Replies: 3
Views: 3,514
Posted By cchatagnier
At the wireless enterprise symposium, Verizon...

At the wireless enterprise symposium, Verizon Wireless announced that they are working on a a CDMA 1x/GSM/GPRS device. They currently offer a device that has CDMA 1x and GSM, but no GPRS data. ...
Forum: General BlackBerry Discussion 06-28-2005, 07:01 AM
Replies: 2
Views: 1,176
Posted By cchatagnier
Sounds like you might be use the "POP3" protocol...

Sounds like you might be use the "POP3" protocol for receiving messages instead of using a BES?? I've seen that type of service do that, but using a BES should not. How did you set up email? Was...
Forum: General BlackBerry Discussion 06-25-2005, 08:53 AM
Replies: 3
Views: 1,656
Posted By cchatagnier
The old pager style ones (models 850 and 950) had...

The old pager style ones (models 850 and 950) had a repeat notification, which I personally thought was great. Unfortunately, when they started making the 6xxx and 7xxx models, that feature went...
Forum: General BlackBerry Discussion 06-22-2005, 07:00 AM
Replies: 11
Views: 4,317
Posted By cchatagnier
This is the reason my company ran from...

This is the reason my company ran from AT&T/Cingular to T-Mobile. We just didn't want to deal with all of these issues on top of their already poor service/coverage in S. Florida. I guess they...
Forum: BES Admin Corner 06-22-2005, 06:40 AM
Replies: 5
Views: 988
Posted By cchatagnier
I've got T-Mobile, Nextel, Sprint, and ATT&T...

I've got T-Mobile, Nextel, Sprint, and ATT&T running on our BES. We purchased the BES through AT&T and got the upgrade to 4.0 from T-Mobile. So, yes, you can mix and match all you want and it won't...
Forum: BES Admin Corner 06-21-2005, 09:07 PM
Replies: 26
Views: 13,182
Posted By cchatagnier
We have re-assigned the permissions according to...

We have re-assigned the permissions according to RIM's specifications. Still not luck. We are experiencing the same issues as everyone else. Our next step is to completely delete the BESAdmin...
Forum: BlackBerry Network 06-20-2005, 08:59 PM
Replies: 107
Views: 23,266
Posted By cchatagnier
Everything is back up on T-Mobile in South...

Everything is back up on T-Mobile in South Florida and has been for a while. You may be experiencing some device-specific or account-specific issues. You may want to contact your carrier.

I'm...
Forum: General BlackBerry Discussion 06-20-2005, 05:45 AM
Replies: 13
Views: 1,913
Posted By cchatagnier
Give them a little while. They are the last...

Give them a little while. They are the last national carrier to begin carrying the BBs. They've had their own product for years "business connect" which they've always insisted was better (it was a...
Forum: BlackBerry Network 06-17-2005, 09:07 AM
Replies: 107
Views: 23,266
Posted By cchatagnier
RIM Network Outage - North America

Just got off the phone with T-Mobile and they confirmed that there is a nationwide BlackBerry outage that is affecting all carriers in the US and possibly throughout North America. I'm showing GPRS...
Forum: General BlackBerry Discussion 06-15-2005, 05:52 AM
Replies: 2
Views: 848
Posted By cchatagnier
If you have the monthly BlackBerry service, you...

If you have the monthly BlackBerry service, you will automatically get the t-zones product at no cost. T-zones gives you WAP browsing abilities. For email delivery, you'll need the BlackBerry...
Forum: General Legacy Device Discussion 06-11-2005, 02:19 AM
Replies: 4
Views: 1,038
Posted By cchatagnier
Wirelessly posted (BlackBerry7730/4.0.0...

Wirelessly posted (BlackBerry7730/4.0.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

The quick way to check your minutes on T-Mobile is to dial #646# that will tell you right away.
Forum: Mac Users Corner 06-04-2005, 01:06 AM
Replies: 18
Views: 7,113
Posted By cchatagnier
Sorta like Mac vs Windows; Treo vs BB

Could you be a little more specific??? LOL! It's funny, I feel the same way about the Treo as you do about the BB. I was given a Treo 600 (CDMA) to compare w/the GSM BB. I lost push email, push...
Forum: General BlackBerry Discussion 06-04-2005, 12:48 AM
Replies: 43
Views: 5,124
Posted By cchatagnier
RIM's not the enemy; your "Cingular" is

Even though other people have addressed this, I have to throw in my 2 cents worth in defense of RIM. You're complaining about the wrong people, RIM is not charging for that service, Cingular has set...
Forum: General BlackBerry Discussion 06-02-2005, 04:50 PM
Replies: 5
Views: 1,719
Posted By cchatagnier
It's actually a permissions issues on the...

It's actually a permissions issues on the Exchange server itselft with the BESAdmin account. Search through here and you'll find it or refer to the original installation guide for BES 4.0. I'm...
Forum: General Legacy Device Discussion 05-31-2005, 07:06 AM
Replies: 1
Views: 891
Posted By cchatagnier
Let's raise the "confusion" bar

Here's the run down:
-Since you're carrying an AWS BB 7230, then you're still using AWS' towers/system. The 7230 works on the 1900Mhz frequency within the US, which is what AWS initially deployed...
Forum: General BlackBerry Discussion 05-31-2005, 05:59 AM
Replies: 12
Views: 1,601
Posted By cchatagnier
I agree, keep it in the holster...but if you...

I agree, keep it in the holster...but if you insist on letting it roam free :-? , you can press the "K" key from the main screen and the keys will lock.

You'll just double-click the wheel to...
Forum: BES Admin Corner 05-31-2005, 05:54 AM
Replies: 16
Views: 3,404
Posted By cchatagnier
Cancel and restart sometimes works for WA

Here's what I've figured out using BES 4.0 for wireless activation:
-If you've got a new user that's never been on the BES before, it generally works on the first time. We use manual passwords.
-If...
Forum: General BlackBerry Discussion 05-26-2005, 10:28 AM
Replies: 2
Views: 1,232
Posted By cchatagnier
Same issue here!!! I'm running on BES 4.01 w/a...

Same issue here!!! I'm running on BES 4.01 w/a 7730 running 4.0 handheld. I've noticed the same error. A RIM engineer told me it may be the CDO.dll (which we are having issues with at the moment). ...
Forum: BES Admin Corner 05-24-2005, 07:00 AM
Replies: 7
Views: 1,480
Posted By cchatagnier
We went to new hardware at the same time we...

We went to new hardware at the same time we upgraded from 3.6 to 4.0 and did not have any issues. We went from Win 2K to Win2003 Server. The only thing that didin't go quite right is the user list....
Forum: BES Admin Corner 05-24-2005, 06:49 AM
Replies: 5
Views: 5,106
Posted By cchatagnier
Check for PSTs

I've had similar issues with certain users. Check with the user to see if they are moving all (or some) of their mail to personal folders. One user in particular that was moving all of his mail to...
Forum: BES Admin Corner 05-23-2005, 10:03 AM
Replies: 14
Views: 1,909
Posted By cchatagnier
Completely agree on the TMO side. We were an AWS...

Completely agree on the TMO side. We were an AWS customer with several hundred lines of service and had horrific service. They would frequently provision BBs as "PDA" devices, effectively making the...
Forum: BES Admin Corner 05-23-2005, 09:50 AM
Replies: 23
Views: 2,689
Posted By cchatagnier
Running BES 4.01 with about 80 users. It's worth...

Running BES 4.01 with about 80 users. It's worth mentioning that we previously had a small PC-class machine running BES 3.6 with 40 users. It kept up fine for nearly a year, then starting failing...
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