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Forum: BES Admin Corner 12-12-2007, 11:49 AM
Replies: 7
Views: 1,832
Posted By DarkWater
Go to Tools > Options and make sure it is...

Go to Tools > Options and make sure it is pointing to the right database.

Are there any issues opening the manager at all?

Maybe you should logon to another machine as the BESAdmin, install a...
Forum: BES Admin Corner 12-12-2007, 11:47 AM
Replies: 17
Views: 6,671
Posted By DarkWater
It happens more often that static agents are...

It happens more often that static agents are created, rather than just increasing the maximum number of agents available.

This way you can pick and choose which users to go which extra agent, which...
Forum: BES Admin Corner 12-11-2007, 06:43 PM
Replies: 14
Views: 1,444
Posted By DarkWater
I think the blackberry information in the...

I think the blackberry information in the mailboxes has been damaged. It would explain why many users are now sitting at initializing.

Could also be a permissions issue too I suppose.
Forum: BES Admin Corner 12-11-2007, 06:41 PM
Replies: 17
Views: 6,671
Posted By DarkWater
In theory I suppose. I don't specifically know of...

In theory I suppose. I don't specifically know of anyone who tried.
Forum: BES Admin Corner 12-11-2007, 05:43 PM
Replies: 17
Views: 6,671
Posted By DarkWater
This is correct, because MSDE has limits on...

This is correct, because MSDE has limits on concurrent connections. This is why the BES limits the agents to just 2 when you use MSDE rather than 5 for a full SQL server.
Forum: BES Admin Corner 12-11-2007, 05:42 PM
Replies: 17
Views: 6,671
Posted By DarkWater
I would not recommend anything higher than 10...

I would not recommend anything higher than 10 total agents.

Keep in mind you are adding another CPU/Memory using process to your server.

Unless you have a beast of a blade server with 8+ GB of RAM...
Forum: BES Admin Corner 12-11-2007, 05:35 PM
Replies: 7
Views: 2,525
Posted By DarkWater
To have a BES, you require an existing email...

To have a BES, you require an existing email system, such as Exchange/Domino/GroupWise. If you don't have this in place, you can't use BES.
Forum: BES Admin Corner 12-11-2007, 05:33 PM
Replies: 1
Views: 574
Posted By DarkWater
This thread is a sticky at the top of the forum....

This thread is a sticky at the top of the forum. Check it out

http://www.blackberryforums.com/bes-admin-corner/75890-exchange-2007-bes-install-guide-100-fully-functional.html
Forum: BES Admin Corner 12-11-2007, 03:13 PM
Replies: 14
Views: 5,093
Posted By DarkWater
That would be it. It should also have an...

That would be it.

It should also have an attachment, ETP.DAT.
Forum: BES Admin Corner 12-11-2007, 03:11 PM
Replies: 4
Views: 1,271
Posted By DarkWater
Oh... well not that you mention it I do recall...

Oh... well not that you mention it I do recall hearing something about that.
Forum: BES Admin Corner 12-11-2007, 03:10 PM
Replies: 4
Views: 647
Posted By DarkWater
It is based on your environment and the user data...

It is based on your environment and the user data that has to be synchronized to the handheld.

Do you have fast servers and a fast network?
Are you doing the activations during a high use...
Forum: BES Admin Corner 12-11-2007, 03:00 PM
Replies: 14
Views: 5,093
Posted By DarkWater
When you start the activation from the handheld,...

When you start the activation from the handheld, it generates a request on the network. The network then sends an activation request email to your inbox. Assuming it arrives and that the server can...
Forum: BES Admin Corner 12-11-2007, 02:58 PM
Replies: 14
Views: 1,444
Posted By DarkWater
Was the BES rebooted? What exactly happened to...

Was the BES rebooted?

What exactly happened to your Exchange server? Did you have to restore from a backup of some kind?
Forum: BES Admin Corner 12-11-2007, 02:38 PM
Replies: 5
Views: 843
Posted By DarkWater
I'm not familiar with that particular theme so...

I'm not familiar with that particular theme so there could be a delay that is common. I use the Zen themes personally.
Forum: BES Admin Corner 12-11-2007, 02:37 PM
Replies: 5
Views: 843
Posted By DarkWater
Nope. This is a user determined setting.

Nope. This is a user determined setting.
Forum: BES Admin Corner 12-11-2007, 02:36 PM
Replies: 14
Views: 5,093
Posted By DarkWater
Are you referring to communication in and out of...

Are you referring to communication in and out of your network only?

If that is the case, then you only need to allow the server to open a outbound initiated, bidirectional port 3101.
Forum: BES Admin Corner 12-11-2007, 02:29 PM
Replies: 4
Views: 1,271
Posted By DarkWater
Well I'm not sure what to say. XML documents were...

Well I'm not sure what to say. XML documents were never one of the supported file types.

Sure you can add the extension to make the server see it, but that doesn't change the content of the file.
Forum: BES Admin Corner 12-11-2007, 01:41 PM
Replies: 30
Views: 3,969
Posted By DarkWater
I think it just needs to be removed from the BES.

I think it just needs to be removed from the BES.
Forum: BES Admin Corner 12-11-2007, 01:16 PM
Replies: 5
Views: 843
Posted By DarkWater
The Delete On option is user controlled, so you...

The Delete On option is user controlled, so you can't force it from the server.

Some email reconciliation is not immediate. Sometimes it takes up to around 20 minutes. This is because the server...
Forum: BES Admin Corner 12-11-2007, 12:01 PM
Replies: 10
Views: 742
Posted By DarkWater
Ensure that the rule he has set is a server side...

Ensure that the rule he has set is a server side rule. So it should be moved to the junk mail folder directly. Right now it sounds like the emails are hitting his inbox first, which would result in...
Forum: BES Admin Corner 12-11-2007, 10:04 AM
Replies: 1
Views: 627
Posted By DarkWater
Follow the articles to create the BESAdmin...

Follow the articles to create the BESAdmin account and switch it.
Forum: BES Admin Corner 12-10-2007, 06:24 PM
Replies: 9
Views: 661
Posted By DarkWater
If the PIN works, then there could be a problem...

If the PIN works, then there could be a problem getting the activation emails to the user's inbox.

Check the inbox to see if there are any emails from the RIM network.
Forum: BES Admin Corner 12-10-2007, 02:54 PM
Replies: 2
Views: 2,608
Posted By DarkWater
It's a website? Try browsing to it from your...

It's a website?

Try browsing to it from your handheld. MDS Connection service should be all you need. Though depending on how the site is coded/created, it may not work with the handheld browser.
Forum: BES Admin Corner 12-10-2007, 02:37 PM
Replies: 3
Views: 897
Posted By DarkWater
Pretty sure no such tool exists.

Pretty sure no such tool exists.
Forum: BES Admin Corner 12-10-2007, 01:17 PM
Replies: 13
Views: 727
Posted By DarkWater
Pain is unfortunately unavoidable in this...

Pain is unfortunately unavoidable in this situation.
Forum: BES Admin Corner 12-10-2007, 12:25 PM
Replies: 11
Views: 2,354
Posted By DarkWater
I should clarify. The stuff in the BES will be...

I should clarify.

The stuff in the BES will be mostly raw data that can be accessed by other applications I believe.
Forum: BES Admin Corner 12-10-2007, 12:21 PM
Replies: 13
Views: 727
Posted By DarkWater
I expect to be named as the wise sage with...

I expect to be named as the wise sage with unfortunate yet timely advise. 8-)
Forum: BES Admin Corner 12-10-2007, 10:59 AM
Replies: 2
Views: 1,482
Posted By DarkWater
What folder were these messages delivered to in...

What folder were these messages delivered to in the mailbox?
Forum: BES Admin Corner 12-10-2007, 10:38 AM
Replies: 3
Views: 1,020
Posted By DarkWater
You can deselect the distiller for the specific...

You can deselect the distiller for the specific attachments you don't want on the handhelds.

This is under BlackBerry Server Configuration, the Attachment Server tab.

Select Attachment Server from...
Forum: BES Admin Corner 12-10-2007, 10:34 AM
Replies: 11
Views: 2,354
Posted By DarkWater
It would also require that the handheld have...

It would also require that the handheld have GPS.. and of course, have it on.
Forum: BES Admin Corner 12-10-2007, 10:33 AM
Replies: 11
Views: 2,354
Posted By DarkWater
Location Based Services are being implemented...

Location Based Services are being implemented slowly, but are not available through the BES yet as a functional feature.
Forum: BES Admin Corner 12-10-2007, 10:32 AM
Replies: 13
Views: 727
Posted By DarkWater
Well, since it is an entirely separate Exchange...

Well, since it is an entirely separate Exchange organization that you are moving to, you have absolutely no choice in the matter.

You must install a new BES. New database, new everything in the new...
Forum: BES Admin Corner 12-10-2007, 10:20 AM
Replies: 5
Views: 826
Posted By DarkWater
If you have the hardware for it, the best way is...

If you have the hardware for it, the best way is to combine the SQL backup with offline machines that match your online BES machines.
Forum: BES Admin Corner 12-10-2007, 10:12 AM
Replies: 13
Views: 727
Posted By DarkWater
So..... Your user mailboxes are moving from one...

So.....

Your user mailboxes are moving from one Exchange organization... to a completely different, brand new Exchange organization?
Forum: BES Admin Corner 12-10-2007, 10:08 AM
Replies: 15
Views: 5,860
Posted By DarkWater
The problems with the instance name have been...

The problems with the instance name have been resolved in the latest versions.
Forum: BES Admin Corner 12-10-2007, 10:07 AM
Replies: 4
Views: 824
Posted By DarkWater
By default the server will switch everything to...

By default the server will switch everything to wireless. You would have to change this on the handheld or from the BES.
Forum: BES Admin Corner 12-07-2007, 02:26 PM
Replies: 4
Views: 657
Posted By DarkWater
Yeah, by default all the components are on the...

Yeah, by default all the components are on the same machine.
Forum: BES Admin Corner 12-07-2007, 02:23 PM
Replies: 15
Views: 5,860
Posted By DarkWater
Alright guys *cracks fingers* This is a known...

Alright guys *cracks fingers*

This is a known issue when installing on SBS.

The preexisting install of MSDE is for some reason hell to detect.

What you will need to do is this.

Cancel the install...
Forum: BES Admin Corner 12-07-2007, 02:17 PM
Replies: 7
Views: 1,299
Posted By DarkWater
If it wasn't provisioned all you would get is the...

If it wasn't provisioned all you would get is the timeout error or most likely wouldn't even have the EA option.

The password error means the request hit the server, but the server rejected it.
Forum: BES Admin Corner 12-07-2007, 01:01 PM
Replies: 9
Views: 3,865
Posted By DarkWater
Guys, check out this...

Guys, check out this thread.

http://www.blackberryforums.com/bes-admin-corner/108365-email-reconcilation.html
Forum: BES Admin Corner 12-07-2007, 12:59 PM
Replies: 7
Views: 1,299
Posted By DarkWater
"An error occured. Please contact system...

"An error occured. Please contact system administrator" usually means the password is wrong, believe it or not. Try setting it to something simple like 1-4 characters and no numbers.

The other one...
Forum: BES Admin Corner 12-07-2007, 12:54 PM
Replies: 4
Views: 824
Posted By DarkWater
The same way you do it right now. The only catch...

The same way you do it right now.

The only catch is, you cannot have wireless sync and desktop/wired sync at the same time. It will have to be one or the other.
Forum: BES Admin Corner 12-07-2007, 12:53 PM
Replies: 1
Views: 3,369
Posted By DarkWater
Check one of your agent logs (MAGT) to see if...

Check one of your agent logs (MAGT) to see if they list information for those.

This information is logged at midnight and you shouldn't have to scroll too far down to find it.
Forum: BES Admin Corner 12-07-2007, 10:57 AM
Replies: 12
Views: 535
Posted By DarkWater
Who knows.. maybe it is ;-)

Who knows.. maybe it is ;-)
Forum: BES Admin Corner 12-07-2007, 09:57 AM
Replies: 12
Views: 535
Posted By DarkWater
LOL Any GroupWise people around here? heh

LOL

Any GroupWise people around here? heh
Forum: BES Admin Corner 12-07-2007, 09:21 AM
Replies: 16
Views: 732
Posted By DarkWater
Actually prompting for a profile is a good setup...

Actually prompting for a profile is a good setup for any desktop manager that would be used with multiple handhelds, especially if they are not yours or you have no wish to switch to that handheld.
Forum: BES Admin Corner 12-07-2007, 09:19 AM
Replies: 16
Views: 732
Posted By DarkWater
Correct. Going that route, I would recommend...

Correct.
Going that route, I would recommend restoring the data before activating on the BES.

Be careful though. If you have the user connecting to Desktop Manager on their computers, it will...
Forum: BES Admin Corner 12-07-2007, 09:17 AM
Replies: 5
Views: 1,903
Posted By DarkWater
Actually this will now nicely list the MR version...

Actually this will now nicely list the MR version applied.

ex: 4.1.4 MR2 (bundle whatever)
Forum: BES Admin Corner 12-07-2007, 09:16 AM
Replies: 12
Views: 535
Posted By DarkWater
Eck... GroupWise... Well that could be anything....

Eck... GroupWise...

Well that could be anything. My experience with GroupWise is pretty much non-existent.
Forum: BES Admin Corner 12-07-2007, 09:13 AM
Replies: 16
Views: 732
Posted By DarkWater
Yeah, I cannot stress the call Microsoft part...

Yeah, I cannot stress the call Microsoft part enough. heh


As for security wipe.
You find it in the handheld.. under Options > Security Options > General
Click the trackwheel or the menu button.....
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