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Forum: BES Admin Corner 02-18-2013, 11:43 AM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

After using our hosts file to point the BES at a single CAS instead of the array, we no longer see the nightly 5305s. It appears one of the CASes (SCOM hints at which) is the culprit! Why it gets...
Forum: BES Admin Corner 02-15-2013, 03:08 PM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

Regrettably, throttling our IOS 6.1 users did not resolve the nightly issues.

MAPI / CDO upgrade is on the table for the weekend, but I wanted to get your thoughts on CAS Arrays. Both our MAPI...
Forum: BES Admin Corner 02-13-2013, 03:43 PM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

I've made a little progress - I have not yet updated MAPI/CDO, but did do a network capture. At the time we got this error in the ALRT log:

[30000] (02/10 02:14:13.728):{0x20A4}...
Forum: BES Admin Corner 02-06-2013, 11:22 AM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

No luck with the NSPI limit fix. Also re-set the throttling policies and re-created the MAPI profile.

Going to re-set permissions and possibly do a repair of BES files. Curioser and curioser what's...
Forum: BES Admin Corner 02-04-2013, 02:56 PM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

The credentials check out, and I can telnet to the SQL server from the BES on the SQL port. Plus profiler shows the BES doing its usual work.

I'm going to investigate NSPI tonight, since we are...
Forum: BES Admin Corner 02-04-2013, 12:26 PM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

I'm also finding that handheldcleanup.exe is not running. Despite typing in the exact BESName, I get:

Open() failed for BESName
OpenDB failed to open Database

I have run this before without issue,...
Forum: BES Admin Corner 02-04-2013, 11:20 AM
Replies: 12
Views: 3,160
Posted By SteveE
Re: BES Express 5.0.4 - Messaging Agent failing each night (5305)

I am not. To be honest I used to, but the last couple of years BES recovered without issue so I stopped since it was a massive headache. Still, with multiple days of this, and the intermittent (yet...
Forum: BES Admin Corner 02-02-2013, 07:56 PM
Replies: 12
Views: 3,160
Posted By SteveE
BES Express 5.0.4 - Messaging Agent failing each night (5305)

Since patching my E2010 boxes with Windows Updates this week, the last 4 evenings I've seen the BlackBerryAgent.exe miss heartbeats then fail to start with error code 5305. The problem starts after...
Forum: BES Admin Corner 08-23-2011, 12:19 PM
Replies: 6
Views: 2,133
Posted By SteveE
Re: Bes 5 Sp3 Mr4

Installed it on our BESX - no complaints yet.
Forum: BES Admin Corner 08-22-2011, 11:07 AM
Replies: 0
Views: 633
Posted By SteveE
BES / BESX 5 Activation Speed / Times

What are the variables at play?


Mobile network speed (Edge, 3G, etc)
Amount of items to sync (calendar/mail)
Server resources (CPU/RAM)


I ask because we brought up a fresh BES X and the...
Forum: BES Admin Corner 08-08-2011, 11:48 AM
Replies: 2
Views: 974
Posted By SteveE
Re: Two BAS instances on same box?

Well it would only be temporary until I remove the old BES/BAS, and performance isn't really a concern given I rarely log into it. Also, it's a fairly beefy 64-bit box.
Forum: BES Admin Corner 08-05-2011, 11:44 AM
Replies: 2
Views: 2,983
Posted By SteveE
Re: BES Express 5.0 sp1 SQL Question

I've only installed BES with remote SQL, and in those instances it worked well installing to an existing instance hosting other services. I suspect it will detect SQL express and install fine, but...
Forum: BES Admin Corner 08-05-2011, 11:42 AM
Replies: 2
Views: 974
Posted By SteveE
Two BAS instances on same box?

Is it possible to run my BAS for BESX on the same server as my BAS for BES? This would be temporary until I can retire the BES instance.

I know that knottyrope posted in another said stating you...
Forum: BES Admin Corner 07-19-2011, 12:03 PM
Replies: 7
Views: 1,222
Posted By SteveE
Re: BES 5 SP2 MR4 - Router not starting, no errors

Aha!

BlackBerry Router known issues - Release Notes - BlackBerry Enterprise Server for Microsoft Exchange - 5.0.3...
Forum: BES Admin Corner 07-19-2011, 11:43 AM
Replies: 7
Views: 1,222
Posted By SteveE
Re: BES 5 SP2 MR4 - Router not starting, no errors

We are up to 5.0.3 MR1 and we are still seeing this issue. I cannot for the life of me figure out why an "Automatic" service is not attempting to start.
Forum: BES Admin Corner 06-30-2011, 04:03 PM
Replies: 0
Views: 1,844
Posted By SteveE
Exchange 2010 SP1 and Throttling Policies (A cautionary tale)

Hello all!

BES 5.0.3 MR1 here.

Yesterday we upgraded our schema for 2010 SP1 and put SP1 on one of our CAS/Hubs. Not the mailboxes, just one of our the CAS/Hubs.

That's when all the fun...
Forum: BES Admin Corner 06-08-2011, 02:37 PM
Replies: 1
Views: 1,176
Posted By SteveE
5.0.3 MR1 - Upgrading from Exchange 2010 RTM to SP1

Has anyone seen any issues not related to the new throttling policy settings or BAS?

My various support requests with RIM just get me pointed towards general configuration documentation. We're...
Forum: BES Admin Corner 05-11-2011, 02:22 PM
Replies: 4
Views: 795
Posted By SteveE
Re: SP3 installed for newbie

If you have that many servers already, you should at least put up one for testing! :)

For SP3, you don't actually even have to stop the services (though you should for MR1).

There is documentation...
Forum: BES Admin Corner 05-09-2011, 11:16 AM
Replies: 4
Views: 2,743
Posted By SteveE
Re: BES 5.0.3 Service Pack Patching Order

The patching order is helpful and confirms what I've seen as the proper steps in the past, but unfortunately does not fully answer the question of whether the BES will function after a database...
Forum: BES Admin Corner 05-09-2011, 10:53 AM
Replies: 4
Views: 2,743
Posted By SteveE
Re: BES 5.0.3 Service Pack Patching Order

In my experience, I haven't been able to upgrade the BES until the BAS has been upgraded.

But can I upgrade the BAS on Monday and wait to upgrade the BES until off-hours / later in the week?

Also,...
Forum: BES Admin Corner 05-09-2011, 10:43 AM
Replies: 4
Views: 2,743
Posted By SteveE
BES 5.0.3 Service Pack Patching Order

If I have two servers:

1) BES Admin and Monitoring
2) BES Core

Can I patch server 1 in advance of patching 2, or must they be done at the same time? We generally patch #2 off hours, but if I can...
Forum: BES Admin Corner 04-26-2011, 11:16 AM
Replies: 7
Views: 1,222
Posted By SteveE
Re: BES 5 SP2 MR4 - Router not starting, no errors

Yes and yes.

That was the surprising thing. Nothing about the service timing out, no failed to start, nothing. I've been through my share of Windows Event logs, so the lack of any info was startling.
Forum: BES Admin Corner 04-22-2011, 10:39 AM
Replies: 7
Views: 1,222
Posted By SteveE
Forum: BES Admin Corner 04-21-2011, 02:39 PM
Replies: 7
Views: 1,222
Posted By SteveE
BES 5 SP2 MR4 - Router not starting, no errors

Hello all,

We had a problem yesterday after our server restarted for the last round of MS updates - the BlackBerry Router service did not start. All other services were running and happy, but when...
Forum: BES Admin Corner 04-15-2011, 03:08 PM
Replies: 9
Views: 4,163
Posted By SteveE
Re: Are BES servers still necessary?

Not natively, but there's always NovaSync or AstraSync, right? I haven't used them, of course, so who knows as to usability. Obviously there is a software cost involved.

There is something to be...
Forum: BES Admin Corner 03-16-2011, 11:38 AM
Replies: 2
Views: 1,320
Posted By SteveE
Re: Exchange 2010 SP1 Rollup 3 and BlackBerrys sending duplicate messages

We have actually held off of going to 2010 SP1 because both RIM and MS have stated there are multiple issues they are still working out. This came up during the messaging delays fiasco of the last...
Forum: BES Admin Corner 03-10-2011, 04:02 PM
Replies: 11
Views: 1,445
Posted By SteveE
Re: BES Express Licensing / Support

That workaround is a great find and very valuable, thank you.

Lastly, I saw some posts from last March about VZW requiring the enterprise plan even for BESX - that's not the case, is it? If our...
Forum: BES Admin Corner 03-09-2011, 04:12 PM
Replies: 11
Views: 1,445
Posted By SteveE
Re: BES Express Licensing / Support

I didn't mean in terms of feature costs, actually, since we don't use anything beyond the basic sync. Our current level is Advantage, so assuming we can keep that there is no cost. Still, thank you...
Forum: BES Admin Corner 03-09-2011, 12:10 PM
Replies: 11
Views: 1,445
Posted By SteveE
BES Express Licensing / Support

Morning all!

Our organization is considering switching from full BES for Exchange to BES Express. We understand the benefit to our users in that they will no longer need the full enterprise BES...
Forum: BES Admin Corner 03-01-2011, 03:05 PM
Replies: 6
Views: 3,921
Posted By SteveE
Re: Messaging delays - anyone tried new MAPI / CDO 1.2.3?

MR4 seems to have given us a decent improvement.
Forum: BES Admin Corner 02-28-2011, 03:18 PM
Replies: 6
Views: 3,921
Posted By SteveE
Re: Messaging delays - anyone tried new MAPI / CDO 1.2.3?

And for anyone not following:

http://www.blackberryforums.com.au/forums/microsoft-exchange/11544-bes-5-0-2-exchange-2010-sp1-slow-email-delivery.html
Forum: BES Admin Corner 02-28-2011, 11:18 AM
Replies: 6
Views: 3,921
Posted By SteveE
Messaging delays - anyone tried new MAPI / CDO 1.2.3?

All,

As part of our ongoing problems with severe delays in BES 5.0.2 MR3 against Exchange 2010 (similar to here...
Forum: BES Admin Corner 02-16-2011, 04:09 PM
Replies: 3
Views: 1,013
Posted By SteveE
Re: BES 5.0SP2 EA taking hours

Our EAs are slower, but it varies device to device. Nothing as drastic as what you see.
Forum: BES Admin Corner 02-15-2011, 10:11 AM
Replies: 1
Views: 920
Posted By SteveE
Re: Maintenance Release Install Order (5.0.2 MR3 for Exchange)

As an update, I installed it on the Admin server first followed by the Core BES server without issue.
Forum: BES Admin Corner 02-14-2011, 03:28 PM
Replies: 1
Views: 920
Posted By SteveE
Maintenance Release Install Order (5.0.2 MR3 for Exchange)

We've separated out our Administration / Monitoring Server from other core BES functionality. I'm about to install MR3, but recall when I installed the last SP that I actually had to install on the...
Forum: BES Admin Corner 01-17-2011, 11:19 AM
Replies: 1
Views: 2,405
Posted By SteveE
Move BES Admin mailbox from 2007 to 2010 - 5.0.2

I know there have been a few threads on this, but many seem to be pre-5 and I thought I'd check in. I'm moving our BES service account mailbox from it's old Exchange 2007 mailbox server to an...
Forum: BES Admin Corner 12-15-2010, 12:17 PM
Replies: 1
Views: 751
Posted By SteveE
Old calendar data on the device

Since I routinely wipe my test BlackBerry, I am not able to confirm if one user's reported complaint is actually the case:

She claims that after a "certain period of time" old calendar data is...
Forum: BES Admin Corner 10-18-2010, 05:45 PM
Replies: 1
Views: 953
Posted By SteveE
Never mind, it's just extra security for making...

Never mind, it's just extra security for making changes to administrative users. Who knew hovering over the text would help?
Forum: BES Admin Corner 10-18-2010, 12:28 PM
Replies: 1
Views: 953
Posted By SteveE
"Administrator password" field in BAS (AD Auth)

I want to create a new administrator user that will log in using their AD creds. I thought I'd done this before, but now when I go to create the user there is a field for Administrator Password. Any...
Forum: BES Admin Corner 09-16-2010, 04:30 PM
Replies: 7
Views: 713
Posted By SteveE
There's no data on the BES that should be...

There's no data on the BES that should be changing (assuming non-local SQL). We did an online P2V without issue a couple months back. Go for it. It was easy. You can always roll back to the physical...
Forum: BES Admin Corner 09-16-2010, 04:19 PM
Replies: 0
Views: 736
Posted By SteveE
BESUserAdminClient -delete command question

If you delete a user from the interface, you have an option to remove their info from their mail system. Does anyone know if the -delete through the command line client assumes yes or no to that?
Forum: BES Admin Corner 09-14-2010, 11:35 AM
Replies: 6
Views: 2,172
Posted By SteveE
What this guy said. Write a quick powershell...

What this guy said. Write a quick powershell script to loop through a csv/text/whatever, then.

Some starter code, assuming a CSV with two columns, AgentID and PrimaryEmail (where AgentID contains...
Forum: BES Admin Corner 08-31-2010, 11:19 AM
Replies: 5
Views: 4,569
Posted By SteveE
I've had multiple tickets opened over the last 5...

I've had multiple tickets opened over the last 5 months dealing with mailbox moves in 2010. Basically, unless you do it PERFECTLY, the calendar gets all pissy and you have to delete the user / bes...
Forum: BES Admin Corner 07-28-2010, 03:12 PM
Replies: 5
Views: 813
Posted By SteveE
I assume the migration kit comes with a second...

I assume the migration kit comes with a second temporary SRP id and some CALS?

Also, note that the transporter tool requires, I believe, your devices to be at a certain OS level (4.5 perhaps).
Forum: BES Admin Corner 07-28-2010, 03:11 PM
Replies: 0
Views: 1,438
Posted By SteveE
Proper Exchange 2010 Failover Behavior

For those of you running Exchange 2010 - when you perform an Exchange cluster failover (planned in this case) - how do you handle it on the administrative end? Do you run the handheld cleanup tool?...
Forum: BES Admin Corner 06-30-2010, 04:14 PM
Replies: 2
Views: 866
Posted By SteveE
Thanks for the vote of confidence. I'll report...

Thanks for the vote of confidence. I'll report back here next week once we perform this maintenance.

It was necessary when we tried to install MR3, which has more aggressive space needs.

Fun fact,...
Forum: BES Admin Corner 06-30-2010, 11:51 AM
Replies: 2
Views: 866
Posted By SteveE
V2V / Performing a Virtual Machine Import on the BES

In our environment, we are running VMWare 3.5 and our BES (5) is virtualized. We would like to increase the size of our system volume, and the way we usually do this is a live V2V with the only...
Forum: BES Admin Corner 06-17-2010, 11:24 AM
Replies: 3
Views: 3,700
Posted By SteveE
I started mucking around with PS and the...

I started mucking around with PS and the BESUserAdminClient, but have had problems getting the tool to exit properly from PS (it just stays open):

$psi = new-object...
Forum: BES Admin Corner 06-16-2010, 10:49 AM
Replies: 9
Views: 3,525
Posted By SteveE
Well, for starters, here is a KB on how to update...

Well, for starters, here is a KB on how to update your MAPI/CDO objects on the BES: KB15779 - View Document (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15779).

Is...
Forum: BES Admin Corner 06-02-2010, 03:46 PM
Replies: 8
Views: 1,616
Posted By SteveE
After just closing a ticket this week, apparently...

After just closing a ticket this week, apparently the BES User Admin documentation is rife with errors. My suggestion would be to try changing up the order of commands, try specifying the...
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