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Search took 0.02 seconds. Search: Posts Made By: KalvinCline
Forum: BES Admin Corner 10-21-2010, 08:55 AM
Replies: 2
Views: 2,417
Posted By KalvinCline
I believe port 4101 may need to be open for...

I believe port 4101 may need to be open for serial by-pass. I see if I can find more info but until then you may want to see if that port is open for internal traffic.
Forum: BES Admin Corner 10-21-2010, 08:52 AM
Replies: 5
Views: 1,855
Posted By KalvinCline
The "5.5.0 smtp; 554 Message failed" occurs for 2...

The "5.5.0 smtp; 554 Message failed" occurs for 2 reasons

1) The IP address does not match the domain name that is used in the return address of the e-mail message.

2) A pointer (PTR) record...
Forum: BES Admin Corner 10-21-2010, 08:32 AM
Replies: 3
Views: 2,496
Posted By KalvinCline
follow up... (0x80070005) - MAPI...

follow up...

(0x80070005) - MAPI "permission" error
(0x80004005) - MAPI "can not find an object" error (my wording)
Forum: BES Admin Corner 10-21-2010, 08:30 AM
Replies: 3
Views: 2,496
Posted By KalvinCline
Tell him what he's won Bob....It's a brand new...

Tell him what he's won Bob....It's a brand new "Send As" issue!!!!

SubmitMessage (0x80070005) failed is proof the BES service account does not have the Send As permission for this specific...
Forum: BES Admin Corner 10-21-2010, 08:22 AM
Replies: 3
Views: 2,107
Posted By KalvinCline
I believe the command you want is ...

I believe the command you want is

TraitTool -global -trait ExchangeSmartSyncEnable -set true

Did you forget to put in the word Exchange??
Forum: BES Admin Corner 10-20-2010, 02:06 PM
Replies: 9
Views: 4,319
Posted By KalvinCline
Troubleshooting email delivery to a BlackBerry is...

Troubleshooting email delivery to a BlackBerry is a loaded question.

Generally, you need to make sure the email is working and either BES or BIS has access to the email.

Some quick tests:
...
Forum: BES Admin Corner 10-20-2010, 12:16 PM
Replies: 3
Views: 2,850
Posted By KalvinCline
Damn...you beat me to it. Most calendar issues...

Damn...you beat me to it. Most calendar issues are not 1 user issues...they are 1 user complaining issues (the rest don't use it enough to notice).

Good job!
Forum: BES Admin Corner 10-20-2010, 12:14 PM
Replies: 3
Views: 1,718
Posted By KalvinCline
Curiosity...knife-edge cutover document?

Curiosity...knife-edge cutover document?
Forum: BES Admin Corner 10-20-2010, 12:13 PM
Replies: 40
Views: 6,766
Posted By KalvinCline
Web desktop is good but like most software, in...

Web desktop is good but like most software, in the hands of the peons it may cause confusion unless you prepare easy-to-follow documentation on the 2 or 3 reasons they may use it. There are...
Forum: BES Admin Corner 10-20-2010, 11:22 AM
Replies: 3
Views: 1,718
Posted By KalvinCline
Yes, BES 4.1.7 and SQL Express can run on the...

Yes, BES 4.1.7 and SQL Express can run on the same server.

Always backup your database!!
Forum: BES Admin Corner 10-20-2010, 11:12 AM
Replies: 8
Views: 4,224
Posted By KalvinCline
Can you clarify which part is not working? ...

Can you clarify which part is not working?

When you delete an email from Outlook or BlackBerry is the email not updating to the other location?

Or are emails deleting from the BlackBerry or...
Forum: BES Admin Corner 10-20-2010, 11:04 AM
Replies: 7
Views: 5,157
Posted By KalvinCline
...huh? Do you mean.. you can't assign the...

...huh? Do you mean.. you can't assign the BESAdmin Send As permission on one or more OTHER users?
Or, you want one or more other users to have the Send As permission on the BESAdmin account?
Forum: BES Admin Corner 10-20-2010, 10:42 AM
Replies: 20
Views: 49,534
Posted By KalvinCline
I don't think this actually assigns the "send as"...

I don't think this actually assigns the "send as" permssion rather it grants the user (BESAdmin) the right to assign the permission. Perhaps I read through this forum too fast but that's what I got...
Forum: BES Admin Corner 10-20-2010, 10:29 AM
Replies: 5
Views: 1,230
Posted By KalvinCline
Here is a suggestion: -> Create a new...

Here is a suggestion:

-> Create a new account (eg.BESAdmin2)
-> Preform a switch serfvice account (KB04293-How to switch BlackBerry Enterprise Server service accounts...
Forum: BES Admin Corner 10-19-2010, 01:29 PM
Replies: 7
Views: 1,613
Posted By KalvinCline
This may help...KB15003-How to create a separate...

This may help...KB15003-How to create a separate icon on the BlackBerry smartphone for only BlackBerry Enterprise Server messages (http://www.blackberry.com/btsc/KB15003)

BlackBerry OS version 5...
Forum: BES Admin Corner 10-19-2010, 01:15 PM
Replies: 9
Views: 4,319
Posted By KalvinCline
I apologize, I thought you were having issues...

I apologize, I thought you were having issues with the SB's and were inquiring "how and why" to delete the SB's.

Enterprise Activation does not require you to send SB's(they are sent by the BES)....
Forum: BES Admin Corner 10-19-2010, 10:29 AM
Replies: 8
Views: 1,774
Posted By KalvinCline
Here is a quick test to see if there is anything...

Here is a quick test to see if there is anything wrong between BES and Exchange:

On a work station,

-> Setup Outlook with the BES service account via Exchange.
-> Try to send an email on...
Forum: BES Admin Corner 10-19-2010, 10:07 AM
Replies: 8
Views: 1,784
Posted By KalvinCline
Anytime you do a BES upgrade --- Backup the...

Anytime you do a BES upgrade --- Backup the Database!!!!

Regularly scheduled BES database backup's are invaluble. As long as you have the BES database backup you can throw your server out the...
Forum: BES Admin Corner 10-19-2010, 09:06 AM
Replies: 9
Views: 4,319
Posted By KalvinCline
Here's an analogy... Think of deleting a...

Here's an analogy...

Think of deleting a file in Windows or Outlook. The file disappears but is not gone for ever and ever...more like placed in the Recycle Bin or Deleted items. In order to...
Forum: BES Admin Corner 10-19-2010, 08:57 AM
Replies: 8
Views: 1,774
Posted By KalvinCline
Check your logs to see what happened on Oct 14th....

Check your logs to see what happened on Oct 14th.
i.e. Reboots, Windows/BES update, password expired?

Since it's SBS, I assume there is only the 1 Exchnage server which is installed on the same...
Forum: BES Admin Corner 10-19-2010, 08:49 AM
Replies: 6
Views: 2,487
Posted By KalvinCline
Quick test to help narrow down the problem area. ...

Quick test to help narrow down the problem area.

-> Remove the user from the BES (along with mailbox settings)
-> "Attempt" activation on the BB with their email address and any password (the...
Forum: BES Admin Corner 10-19-2010, 08:38 AM
Replies: 7
Views: 1,613
Posted By KalvinCline
What version of BES?

What version of BES?
Forum: BES Admin Corner 10-18-2010, 12:32 PM
Replies: 6
Views: 3,219
Posted By KalvinCline
... 'lookup' can be accessed in the BlackBerry...

... 'lookup' can be accessed in the BlackBerry Address Book by 1) click menu key then select Lookup or 2) scroll to the top of the contacts in the address book and click 'Lookup'

If your user...
Forum: BES Admin Corner 10-18-2010, 11:23 AM
Replies: 6
Views: 3,219
Posted By KalvinCline
Example....to perform a look up for Ichabod Crane...

Example....to perform a look up for Ichabod Crane you only have to search for 2 of the letters such as ic or cr to find the user. Of course, the more characters you specify the smaller the list of...
Forum: BES Admin Corner 10-18-2010, 11:18 AM
Replies: 6
Views: 3,219
Posted By KalvinCline
'Look up' is available to every BlackBerry on a...

'Look up' is available to every BlackBerry on a BES.

-> Open the address book on the BlackBerry ('look up' should be at the top of the Address Book list)
-> highlight 'lookup'
-> type the name...
Forum: BES Admin Corner 10-18-2010, 10:25 AM
Replies: 6
Views: 3,219
Posted By KalvinCline
Are you aware of the 'look up' feature. The BB...

Are you aware of the 'look up' feature. The BB user can open the address book and search for a contact in the GAL by typing some or all of the name (I believe the min. is 2 characters). Once you find...
Forum: BES Admin Corner 10-18-2010, 10:03 AM
Replies: 1
Views: 1,420
Posted By KalvinCline
Perhaps I'm misunderstanding your question but......

Perhaps I'm misunderstanding your question but...

BlackBerry will update as soon as the BES receives/notices the update in the user's mailbox as long as the BES was setup as per RIM guidelines,...
Forum: BES Admin Corner 10-18-2010, 09:51 AM
Replies: 4
Views: 2,394
Posted By KalvinCline
Nobody is right. Tell the user to disable...

Nobody is right.

Tell the user to disable the password in the device security options. (Options -> Security Options -> General settings).
Forum: BES Admin Corner 10-18-2010, 09:47 AM
Replies: 1
Views: 1,792
Posted By KalvinCline
To answer your question quickly... yes it is...

To answer your question quickly... yes it is possible.

To elaborate on my answer, RIM has decided (for whatever reason) to make obtain BES version numbers as convoluted as possible.

Each BES...
Forum: BES Admin Corner 10-18-2010, 09:18 AM
Replies: 4
Views: 2,451
Posted By KalvinCline
A BES administrator can configure the user so...

A BES administrator can configure the user so they can ONLY receive personal email.

Check with your BES administrator to see if your company allows BIS email (personal email). If they do allow...
Forum: BES Admin Corner 10-15-2010, 03:51 PM
Replies: 15
Views: 4,119
Posted By KalvinCline
Next time, I would ask the carrier if there is a...

Next time, I would ask the carrier if there is a case number and if so is it a RIM case#.

The SIM card used in another phone should be capable of Data especially if BIS is working. No special...
Forum: BES Admin Corner 10-15-2010, 03:31 PM
Replies: 2
Views: 1,774
Posted By KalvinCline
There is no way to set message limits per folder....

There is no way to set message limits per folder.

When you delete a saved message from a BlackBerry it is permanently deleted because there is only the one message actually on the BB.

As I...
Forum: BES Admin Corner 10-15-2010, 02:25 PM
Replies: 15
Views: 4,119
Posted By KalvinCline
....down to SIM card or BlackBerry Services.

....down to SIM card or BlackBerry Services.
Forum: BES Admin Corner 10-15-2010, 01:55 PM
Replies: 15
Views: 4,119
Posted By KalvinCline
Sooo...the BESAdmin account can send email via...

Sooo...the BESAdmin account can send email via the Exchange server which means the BES is working.

The issue lies between the BB keyboard and the carrier/RIM network. Perhaps a "Register Now"...
Forum: BES Admin Corner 10-15-2010, 12:55 PM
Replies: 15
Views: 4,119
Posted By KalvinCline
Yes. The Besadmin account. You should check...

Yes. The Besadmin account.

You should check to make sure the BES services are started and running with the BESAdmin account.
Forum: BES Admin Corner 10-15-2010, 12:22 PM
Replies: 2
Views: 1,902
Posted By KalvinCline
Was the user's mailbox moved or changes made...

Was the user's mailbox moved or changes made recently?
Was the Exchange server rebooted recently?


There are many things you can check:

- Does the ETP message arrive in the user mailbox after...
Forum: BES Admin Corner 10-15-2010, 12:13 PM
Replies: 2
Views: 1,100
Posted By KalvinCline
You forgot the user or the all command: -u all ...

You forgot the user or the all command:
-u all
-u jdoe@company.com

This example would work for jdoe@company.com:

C:\BPS\Log\EAStatus>EAStatus.exe -p E -u jdoe@company.com -l "C:\Program...
Forum: BES Admin Corner 10-15-2010, 11:39 AM
Replies: 1
Views: 1,704
Posted By KalvinCline
I would suggest: - Hard reset (battery pull)...

I would suggest:

- Hard reset (battery pull)
- push the service books
- check the default browser (BlackBerry)
- check the BES logs (MDAT) for any errors
- tap you head with one hand and make...
Forum: BES Admin Corner 10-15-2010, 09:37 AM
Replies: 1
Views: 1,806
Posted By KalvinCline
I think [Collaboration Data Objects...

I think [Collaboration Data Objects -[UNKNOWN_ERROR(80040900)]] is specificto the user's mailbox. Is email (ETP message) moved to a different PST? Is the email address used an alias or the primary?
...
Forum: BES Admin Corner 10-15-2010, 09:18 AM
Replies: 10
Views: 2,264
Posted By KalvinCline
If you restore the DB and verify the BES service...

If you restore the DB and verify the BES service account permissions. Especially if you have to add any of the 3 SQL permissions. Perhaps the upgrade was done with the wrong account without realizing...
Forum: BES Admin Corner 10-15-2010, 09:08 AM
Replies: 15
Views: 4,119
Posted By KalvinCline
No worries about the SRP ID. As long as there is...

No worries about the SRP ID. As long as there is an SRP listed and not an email address, you're fine.

Here is a test to rule out a problem with the BES service account and permissions.

On a...
Forum: BES Admin Corner 10-15-2010, 08:52 AM
Replies: 5
Views: 1,862
Posted By KalvinCline
You are right. The moment you add the Domain...

You are right. The moment you add the Domain Admin (or any Protected Group) to a Active Directory user, the Send As will disappear faster then an iPhone at a Hippie convention.

Once you add the...
Forum: BES Admin Corner 10-15-2010, 07:39 AM
Replies: 65
Views: 16,593
Posted By KalvinCline
I believe he already deleted the BlackBerry user...

I believe he already deleted the BlackBerry user and information, n'est pas?

I think some of the user's mailbox items are FUBAR aka. damaged. Another options may be to export to a PST file,...
Forum: BES Admin Corner 10-15-2010, 07:29 AM
Replies: 10
Views: 2,264
Posted By KalvinCline
The error appears very generic. At this point, I...

The error appears very generic. At this point, I would suggest restoring the old Database, verify the SQL permissions for the BES service account (Server Administrator, RIM_DB_BES_SERVER, and...
Forum: BES Admin Corner 10-14-2010, 02:42 PM
Replies: 65
Views: 16,593
Posted By KalvinCline
Did you obtain the RefID from the mesage on his...

Did you obtain the RefID from the mesage on his BB to confirm it matches (RefId=-1481939515)?

It looks like the BES is unable to locate the RefID in the message. Something may be changing the...
Forum: BES Admin Corner 10-14-2010, 02:25 PM
Replies: 10
Views: 2,264
Posted By KalvinCline
Can you provide the next few lines in the log...

Can you provide the next few lines in the log after the ones listed above?
Forum: BES Admin Corner 10-14-2010, 02:13 PM
Replies: 10
Views: 2,264
Posted By KalvinCline
I'm trying to locate some docs I had on a...

I'm trying to locate some docs I had on a similiar case. My Bad for not having them :(

In the meantime, you have a backup of the database prior to the attempted upgrade?
Forum: BES Admin Corner 10-14-2010, 01:58 PM
Replies: 10
Views: 2,264
Posted By KalvinCline
Are you running the install file as the BES...

Are you running the install file as the BES service account? and/or the same account that originally installed BES 5.0?
Forum: BES Admin Corner 10-14-2010, 01:37 PM
Replies: 10
Views: 12,711
Posted By KalvinCline
Steps to increase logging level should be within...

Steps to increase logging level should be within KB00765-How to change the log levels for BlackBerry Enterprise Server components (http://www.blackberry.com/btsc/KB00765)

As for using IIS instead...
Forum: BES Admin Corner 10-14-2010, 01:17 PM
Replies: 10
Views: 12,711
Posted By KalvinCline
Re: Apache webserver...I don't believe that's how...

Re: Apache webserver...I don't believe that's how apache is used by BES.

I think you may need to increase the BAS-AS logging level to see all the errors. Be warned...increasing the logging level...
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