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Forum: Network Outages - powered by DataOutages.com 10-12-2011, 03:46 AM
Replies: 113
Views: 16,233
Posted By mahoward
Re: North America Outage now?

3:46 AM CST, seems to be coming back up now...
Forum: Network Outages - powered by DataOutages.com 10-12-2011, 03:26 AM
Replies: 113
Views: 16,233
Posted By mahoward
North America Outage now?

All my BES servers are kaput. But there seems to be nothing wrong with them, just a bunch of PIPE FULL errors in the router logs. Has the EMEA issue spread to North America now?

Who else is seeing...
Forum: BES Admin Corner 07-29-2011, 11:43 AM
Replies: 13
Views: 2,849
Posted By mahoward
Re: BlackBerrySyncServer.exe and ~100% Utilization

As I understand it, SmartSync is a new secondary "reconciliation" type feature within the Sync service to keep items in sync. So disabling this feature using the command, but keeping the sync...
Forum: BES Admin Corner 07-29-2011, 11:39 AM
Replies: 11
Views: 8,466
Posted By mahoward
Re: SSO (single Sign On) BES 5 SP2 - Authentication to Intranets

As a follow up, I was able to get this configuration working by adding the following line to the rimpublic.property file:

application.handler.exchange.domain=[MYDOMAIN].COM


The full steps required...
Forum: BES Admin Corner 07-28-2011, 02:34 PM
Replies: 13
Views: 2,849
Posted By mahoward
Re: BlackBerrySyncServer.exe and ~100% Utilization

We are on SP3 MR3 and experienced the issue, so not fixed by MR3.
Forum: BES Admin Corner 07-28-2011, 09:04 AM
Replies: 11
Views: 8,466
Posted By mahoward
Re: SSO (single Sign On) BES 5 SP2 - Authentication to Intranets

I am in the same position, trying to get IA to work to intranet sites. Already slogged through all the docs, from setting up Pull rules to setting proper SPN's, and still having issues.

Have a...
Forum: BES Admin Corner 07-25-2011, 09:08 AM
Replies: 13
Views: 2,849
Posted By mahoward
Re: BlackBerrySyncServer.exe and ~100% Utilization

Yes, happened to all of my servers post MR3. Support had me do the following:


"We will be using the Traittool and it need to be run from a BES Server, below is the default location

C:\Research In...
Forum: BES Admin Corner 09-21-2010, 09:36 AM
Replies: 7
Views: 3,203
Posted By mahoward
Try investigating Good for your iPhone and...

Try investigating Good for your iPhone and Android devices. Works similar to BES and provides a separately encrypted container for corporate data only on the device.
Forum: BES Admin Corner 06-04-2010, 02:56 PM
Replies: 4
Views: 2,294
Posted By mahoward
I think I discovered this quirk as well. This...

I think I discovered this quirk as well. This stuff is already complicated, just wait until you are on 5.0 with "application control policy for unlisted applications" issues. You will tear your...
Forum: BES Admin Corner 02-02-2010, 12:21 PM
Replies: 4
Views: 1,286
Posted By mahoward
Didn't call them, only 5 reports out of 2000...

Didn't call them, only 5 reports out of 2000 devices and I've got plenty more on my plate right now! :)
Forum: BES Admin Corner 02-02-2010, 10:58 AM
Replies: 4
Views: 1,286
Posted By mahoward
RIM states there was no maintenance or upgrades...

RIM states there was no maintenance or upgrades that they are aware of to BIS. Weird.
Forum: BES Admin Corner 02-02-2010, 10:27 AM
Replies: 4
Views: 1,286
Posted By mahoward
Anybody else get random BIS activation emails today?

Got a few reports of these coming through to our BIS user email addresses this morning (these accounts have already been enabled for months):

From: Activation Server
To:...
Forum: BES Admin Corner 12-23-2009, 10:42 AM
Replies: 14
Views: 2,974
Posted By mahoward
BTW, do you have a separate AD site where your...

BTW, do you have a separate AD site where your failover target Exchange server exists? We are going with a single AD site stretched across the primary and DR physical locations which would reduce...
Forum: BES Admin Corner 12-23-2009, 10:31 AM
Replies: 14
Views: 2,974
Posted By mahoward
Thanks for the updated information, m'lord! We...

Thanks for the updated information, m'lord! We have the EXACT same higher up reasoning as you do except we are waiting to move to 2010 and skipping 2007. Glad to hear it is working for you with the...
Forum: BES Admin Corner 12-23-2009, 10:28 AM
Replies: 2
Views: 1,174
Posted By mahoward
Yes you can have BAS installed on multiple...

Yes you can have BAS installed on multiple servers, I have one dedicated BAS only server and another BAS running on a failover BES server. You cannot have BAS running on both nodes in a failover...
Forum: BES Admin Corner 12-23-2009, 10:18 AM
Replies: 28
Views: 7,210
Posted By mahoward
Another issue: If you move BAS hosts from the...

Another issue: If you move BAS hosts from the same subnet to different subnets, you will have to change the heartbeat communication between them from UDP (default which doesn't traverse routers) to...
Forum: BES Admin Corner 12-23-2009, 10:16 AM
Replies: 28
Views: 7,210
Posted By mahoward
You cannot have BAS installed on the primary and...

You cannot have BAS installed on the primary and secondary nodes of a cluster. I learned this the hard way as there is no documentation stating this. One instance claims status as the master and...
Forum: BES Admin Corner 12-23-2009, 10:00 AM
Replies: 5
Views: 1,311
Posted By mahoward
Did you replace the original bundle 72 msi with...

Did you replace the original bundle 72 msi with the updated one?
Forum: Network Outages - powered by DataOutages.com 12-23-2009, 09:57 AM
Replies: 240
Views: 24,664
Posted By mahoward
The internet browser uses the BIS infrastructure,...

The internet browser uses the BIS infrastructure, the BlackBerry browser uses the BES infrastructure, and the HotSpot browser uses the local WiFi connection directly bypassing RIM's...
Forum: BES Admin Corner 12-08-2009, 11:50 AM
Replies: 14
Views: 2,974
Posted By mahoward
Is this XOSoft? If so I am very interested in...

Is this XOSoft? If so I am very interested in this issue as we are going to be using it for our failover solution as well. Please post any information you discover, thanks!

[Edit]: I just...
Forum: BES Admin Corner 12-04-2009, 02:41 PM
Replies: 3
Views: 1,178
Posted By mahoward
Interesting, thanks for the follow ups. Always...

Interesting, thanks for the follow ups. Always appreciated.
Forum: BES Admin Corner 10-09-2009, 01:11 PM
Replies: 13
Views: 1,410
Posted By mahoward
hdawg, it's been 15 days since your answer. It...

hdawg, it's been 15 days since your answer. It is available yet? If not could you do the courtesy of posting a daily update. thx!
Forum: BES Admin Corner 08-04-2009, 10:34 AM
Replies: 4
Views: 1,811
Posted By mahoward
Bulk moves are like "Select All" in BES 4.1...

Bulk moves are like "Select All" in BES 4.1 Manager and moving to new BES. I had bad experiences with big moves like this in 4.0 so my PTSD from that will preclude me using bulk mode.

The threat of...
Forum: BES Admin Corner 07-27-2009, 02:02 PM
Replies: 3
Views: 950
Posted By mahoward
I know they moved to a new versioning scheme in...

I know they moved to a new versioning scheme in 5.0, so some apps with older version formatting aren't accepted into the 5.0 app repository. Maybe there is some other things different that are...
Forum: BES Admin Corner 07-27-2009, 12:12 PM
Replies: 3
Views: 2,869
Posted By mahoward
I can corroborate this, I have it set to 2...

I can corroborate this, I have it set to 2 minutes in my test 5.0 environment and software configs are pushed based on that schedule. Bummer there is no equivalent to Deploy Software command in...
Forum: BES Admin Corner 06-11-2009, 10:46 AM
Replies: 6
Views: 887
Posted By mahoward
IT policy is not the same as device configuration...

IT policy is not the same as device configuration although there is some overlap.
Forum: BES Admin Corner 05-18-2009, 08:46 AM
Replies: 318
Views: 39,214
Posted By mahoward
Ha! Received my congratulations letter and...

Ha! Received my congratulations letter and certificate the other day. I guess just a bug in the BETA process... or could my post have something to do with it? hmmm...
Forum: BES Admin Corner 05-05-2009, 09:06 AM
Replies: 318
Views: 39,214
Posted By mahoward
Ummmm, yeah. That's why I am sort of...

Ummmm, yeah. That's why I am sort of speechless...
Forum: BES Admin Corner 05-05-2009, 08:55 AM
Replies: 318
Views: 39,214
Posted By mahoward
Wow, 4 hours of my life and this is what I get 9...

Wow, 4 hours of my life and this is what I get 9 months later.... not sure what to say...
Forum: BES Admin Corner 05-01-2009, 08:46 AM
Replies: 4
Views: 2,712
Posted By mahoward
It's very strange. The documentation on this I...

It's very strange. The documentation on this I have requested has only been an online PDF document from 1999 (China State Council Directive No. 273) that mentions nothing specifically about...
Forum: BES Admin Corner 04-30-2009, 10:41 AM
Replies: 4
Views: 2,712
Posted By mahoward
AES encryption not allowed in China?

I was recently informed that Chinese law requires 128bit encryption or less, so that means I cannot update our HK BES server from Triple DES to AES encryption. I had never heard that before, anyone...
Forum: BES Admin Corner 03-24-2009, 01:14 PM
Replies: 1
Views: 591
Posted By mahoward
Does BES for Exchange require lots of Disk I/O?

I am coming from a Domino environment, where the BES ran on a Domino server with associated database partition containing all user state databases, and transaction log drives. There was pretty heavy...
Forum: BES Admin Corner 02-27-2009, 10:58 AM
Replies: 1
Views: 639
Posted By mahoward
I would like to know the answer to this as well.

I would like to know the answer to this as well.
Forum: BES Admin Corner 02-19-2009, 01:56 PM
Replies: 9
Views: 505
Posted By mahoward
Wow. I am spoiled because in our firm the...

Wow. I am spoiled because in our firm the attorneys demand BB's and are willing to pay whatever it takes. Having to "sell" the idea of BB's to people is just.... well I feel for you.

Maybe if you...
Forum: BES Admin Corner 02-19-2009, 12:24 PM
Replies: 1
Views: 826
Posted By mahoward
Up to 1 Hour to reconcile Read/Unread Marks? Normal?

Here is RIM's doc on read/unread marks reconciliation:

BlackBerry smartphone based on Javaź: wireless email reconciliation is automatically performed every 3 to 5 minutes, or when the number of...
Forum: BES Admin Corner 02-12-2009, 03:48 PM
Replies: 5
Views: 626
Posted By mahoward
Use the BES Manager to send PIN messages to...

Use the BES Manager to send PIN messages to selected users.
Forum: BES Admin Corner 02-12-2009, 03:47 PM
Replies: 7
Views: 651
Posted By mahoward
Yes just don't restart it or it won't start.

Yes just don't restart it or it won't start.
Forum: BES Admin Corner 02-09-2009, 09:27 AM
Replies: 6
Views: 573
Posted By mahoward
Hello Luuk and welcome. The error about...

Hello Luuk and welcome. The error about bbmgr32.exe crashing refers to the BlackBerry Manager application which is apparently being run on the server. I doubt this error is related to the server...
Forum: BES Admin Corner 02-05-2009, 08:03 AM
Replies: 9
Views: 793
Posted By mahoward
djacobs, one way to do this is to reroute all new...

djacobs, one way to do this is to reroute all new devices to your department, then restore a "master" backup of another 8330 device that is configured with your default settings. Then activate and...
Forum: BES Admin Corner 02-05-2009, 08:01 AM
Replies: 3
Views: 613
Posted By mahoward
Carnag3, is this an issue you have experienced...

Carnag3, is this an issue you have experienced with the Storms? Does reactivating fix it permanently or does it come back randomly?
Forum: BES Admin Corner 02-03-2009, 10:06 AM
Replies: 29
Views: 5,788
Posted By mahoward
Just to reiterate, you can get rid of this issue...

Just to reiterate, you can get rid of this issue by applying the following change which will disable native notes encryption support on the BES:

Complete the following steps:

1. Open the...
Forum: BES Admin Corner 02-03-2009, 08:14 AM
Replies: 2
Views: 528
Posted By mahoward
Does it exist in the subfolder on the device?

Does it exist in the subfolder on the device?
Forum: BES Admin Corner 01-28-2009, 02:47 PM
Replies: 12
Views: 870
Posted By mahoward
dynamicintl2009, of course you can have multiple...

dynamicintl2009, of course you can have multiple BlackBerry devices on one BES server. Now, where is this information coming from where if you add a device then that device suddenly starts...
Forum: BES Admin Corner 01-27-2009, 11:17 AM
Replies: 89
Views: 4,863
Posted By mahoward
no approval = no flight yet. Stay tuned.

no approval = no flight yet. Stay tuned.
Forum: BES Admin Corner 01-27-2009, 10:01 AM
Replies: 89
Views: 4,863
Posted By mahoward
Arriving Monday, departing Friday. So at least I...

Arriving Monday, departing Friday. So at least I wont have to skip out early Thursday this time around. They didn't have the gov rate available for the night of the 7th but the nice man checked...
Forum: BES Admin Corner 01-27-2009, 08:57 AM
Replies: 89
Views: 4,863
Posted By mahoward
Stu! Why have I not noticed you on here until...

Stu! Why have I not noticed you on here until now. What happened? Where you cryogenically frozen for the last year?

Good to see you again!

And Darth, thanks for the heads up! Although not sure...
Forum: BES Admin Corner 01-27-2009, 08:29 AM
Replies: 2
Views: 568
Posted By mahoward
You can try this SQL query, but it will tax your...

You can try this SQL query, but it will tax your SQL server for a bit if you have a lot of users. You can then sort the Data field and get rid of the RIM modules listed.

SELECT...
Forum: BES Admin Corner 01-26-2009, 03:57 PM
Replies: 7
Views: 2,123
Posted By mahoward
Did the user change their phone service plan at...

Did the user change their phone service plan at all? The FAILED is coming back from the RIM NOC or wireless network, so it doesn't look like a problem with the BES at all.
Forum: BES Admin Corner 01-26-2009, 02:08 PM
Replies: 12
Views: 1,264
Posted By mahoward
No. Maybe it is due to the (x86) designation...

No. Maybe it is due to the (x86) designation since it looks like you are running 64bit. To test, create a new share off the root of the drive like c:\RIM\Shared\.. c:\RIM\AppLoader etc and share...
Forum: BES Admin Corner 01-26-2009, 01:07 PM
Replies: 7
Views: 2,123
Posted By mahoward
Call the carrier and verify BlackBerry Enterprise...

Call the carrier and verify BlackBerry Enterprise Services (not Internet services) are enabled for the device. Sometimes if people change their phone plan the carrier will drop the BES service off...
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