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Forum: General 9800 Series Discussion - Torch 05-11-2012, 12:42 PM
Replies: 13
Views: 4,160
Posted By LearningBB
Re: Caanot setup BES account

Hmmm,this does not make sense hence the reason why i posted the question why i do not see the option now but could previously.....but will get ISP to activate and see if i see the option. Thanks for...
Forum: General 9800 Series Discussion - Torch 05-11-2012, 12:40 PM
Replies: 13
Views: 4,160
Posted By LearningBB
Re: Caanot setup BES account

It was a brand new phone which i did setup so there could not have been a previous user
Forum: General 9800 Series Discussion - Torch 05-11-2012, 08:17 AM
Replies: 13
Views: 4,160
Posted By LearningBB
Re: Caanot setup BES account

What is strange is the following: I activated BIS initially with the ISP....only BIS. I could use the BIS chatting and could also setup the BES email account. It worked perfectly until i did the...
Forum: General 9800 Series Discussion - Torch 05-11-2012, 08:15 AM
Replies: 13
Views: 4,160
Posted By LearningBB
Re: Caanot setup BES account

Under Advanced System Settings there is no Enterprise Activation option.
Forum: General 9800 Series Discussion - Torch 05-11-2012, 08:13 AM
Replies: 13
Views: 4,160
Posted By LearningBB
Re: Caanot setup BES account

HI, i have tried the re-registration yes and it didn't work
Forum: General 9800 Series Discussion - Torch 05-11-2012, 05:32 AM
Replies: 13
Views: 4,160
Posted By LearningBB
Re: Caanot setup BES account

I am the administrator. What could an administrator do to fix this?
Forum: General 9800 Series Discussion - Torch 05-11-2012, 12:37 AM
Replies: 13
Views: 4,160
Posted By LearningBB
Caanot setup BES account

Hi all

I had a BES account setup on my Torch 9800. Wiped the email settings - Options > Security > Security Wipe with only Emails selected. Now when i go to Setup and E-mail accounts it only gives...
Forum: BES Admin Corner 04-23-2012, 08:13 AM
Replies: 13
Views: 6,429
Posted By LearningBB
Re: Contacting server

Thanks for your response but there is not forwarding enabled on the mailbox
Forum: BES Admin Corner 04-19-2012, 06:41 AM
Replies: 13
Views: 6,429
Posted By LearningBB
Re: Contacting server

I'm beginning to think this phone is straight from hell. It simply wouldn't activate
Forum: BES Admin Corner 04-16-2012, 01:21 PM
Replies: 13
Views: 6,429
Posted By LearningBB
Re: Contacting server

Thanks, seeing that you get the post in the other forum, do i still need to post here? Why are they 2 seperate forums or are you just being nice by checking both forums to help?
Forum: BES Admin Corner 04-16-2012, 02:44 AM
Replies: 13
Views: 6,429
Posted By LearningBB
Re: Contacting server

The user have contacted the ISP who confirmed that BES is activated on her device all though it says Not Connected as a status on the device. Apparently it shows not Connected because it has not been...
Forum: BES Admin Corner 04-13-2012, 06:31 AM
Replies: 13
Views: 6,429
Posted By LearningBB
Re: Contacting server

Thanks i saw the reply in that thread. Under Manage Connections > Service Status says BES is Not Connected but BIS shows as Connected. The ISP did send a sms confirming that the settings has been...
Forum: BES Admin Corner 03-30-2012, 07:06 AM
Replies: 13
Views: 6,429
Posted By LearningBB
Contacting server

Hi guys

One specific users device keep siting on "Contacting Server" when i try to setup. She did not have BES and we asked the ISP to activate 1 hour ago. She got sms saying it is activated.While...
Forum: BES Admin Corner 02-21-2012, 06:36 AM
Replies: 9
Views: 1,771
Posted By LearningBB
Re: Contacting server (Multiple SMTP adresses)

I have tested and it works. It is not a email that is not capable of receiving mail. It is just a alias on the mailbox so it is not the default smtp

Thanks for your time in trying to help.Appreciate...
Forum: BES Admin Corner 02-21-2012, 04:43 AM
Replies: 9
Views: 1,771
Posted By LearningBB
Re: Contacting server (Multiple SMTP adresses)

Well, i have chosen a different email address and it works. Will let the device finish off the activation and then change the email address back to what it should be and then see if the device can...
Forum: BES Admin Corner 02-21-2012, 04:41 AM
Replies: 9
Views: 1,771
Posted By LearningBB
Re: Contacting server (Multiple SMTP adresses)

Problem found

Saw on another forum rights were neccessary on the mailbox databases and what they should be.No rights were given on the mailbox databases in my case. Gave the Service account rights...
Forum: BES Admin Corner 02-21-2012, 04:01 AM
Replies: 9
Views: 1,771
Posted By LearningBB
Re: Contacting server (Multiple SMTP adresses)

Hi

Something that i found in another forum said that the BB Service account must have Send As rights on the mailbox database as well as the mailbox. The rights wasn't set on the database but i have...
Forum: BES Admin Corner 02-21-2012, 03:27 AM
Replies: 9
Views: 1,771
Posted By LearningBB
Re: Contacting server (Multiple SMTP adresses)

I have changed the email address to something else as his default address and tried again and it is still sitting at contacting server. I have tested that i can send mail to the new adress from the...
Forum: BES Admin Corner 02-17-2012, 12:06 AM
Replies: 9
Views: 1,771
Posted By LearningBB
Contacting server (Multiple SMTP adresses)

Hi guys

We have a BES Server that is working 100% with the users from our domain. We also have migrated users in our domain but their default SMTP adress is something else. I have tried to setup the...
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