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Forum: General Q10 Series Discussion - BlackBerry 10 12-18-2014, 04:07 PM
Replies: 2
Views: 374
Posted By aiharkness
Re: How to reduce surrounding noise during a call

I'm not sure what the Q10 does automatically, but I don't know of anything under the user's direct control on the device.

I would look at bluetooth devices that have noise reduction technology. I...
Forum: BlackBerry Help 12-18-2014, 04:00 PM
Replies: 2
Views: 373
Posted By aiharkness
Re: how do I browse on laptop with Torch 9800

Is this what you want to do ...

How to use Internet Tethering with BlackBerry Desktop Software for PC 6.1 | Inside BlackBerry Help Blog...
Forum: Aftermarket Software 12-18-2014, 03:56 PM
Replies: 1
Views: 420
Posted By aiharkness
Forum: BlackBerry Help 12-18-2014, 03:54 PM
Replies: 1
Views: 413
Posted By aiharkness
Re: touchpad not working and this handheld device includes software... FIX IT FOR ME

And how we're you trying to unlock the device? I'm betting that's the key to the answer, and if I'm right you aren't going to like it.
Forum: General Legacy Device Discussion 12-18-2014, 03:49 PM
Replies: 1
Views: 315
Posted By aiharkness
Re: 8700 network time fault (fixed !)

Yes, 30+ seconds is important. For what it's worth, in some rare instances it may take a second or third battery pull to correct an issue. It's been known to happen.

The 8700 was a great device. ...
Forum: General 9800 Series Discussion - Torch 12-16-2014, 05:28 PM
Replies: 2
Views: 742
Posted By aiharkness
Where, what step, are you having a...

Where, what step, are you having a problem?
Posted via BlackBerryForums.com Mobile
Forum: BlackBerry Help 12-11-2014, 07:03 PM
Replies: 1
Views: 323
Posted By aiharkness
Re: JVM error 545 reset

Have you looked at the following?

KB12077-"JVM error 545" appears on the BlackBerry smartphone...
Forum: General BlackBerry Passport Discussion - BlackBerry 10 12-06-2014, 07:10 PM
Replies: 1
Views: 531
Posted By aiharkness
Re: Maps on BB Passport BBOS10

For info, this is a privately owned forum. It is not BlackBerry's support forum.

Also, if you haven't already, check out https://blackberry.icanmakeitbetter.com/
Forum: General BlackBerry Discussion 12-06-2014, 02:16 PM
Replies: 2
Views: 594
Posted By aiharkness
Re: Blackberry Z10 Stuck Up At Booting Screen

Sounds like more than just battery going dead. First thing I would try is removing the microSD card if you are using one and see what happens. Next thing to try is plug the device into a wall...
Forum: General PlayBook Discussion 12-03-2014, 04:20 PM
Replies: 2
Views: 411
Posted By aiharkness
Re: Help! Playbooks volume keeps reverting to absolute max!

Could be broken or dirty contacts in the button. That is my guess. I'm not sure how you would clean it. Actually, my guess is it is broken.

Try a reset. Hold the power button and the up and...
Forum: RIM Software 11-29-2014, 09:46 PM
Replies: 896
Attention: JL_Cmder
Views: 1,223,396
Posted By aiharkness
Re: JL_Cmder

Do you have the BlackBerry data service on your line. Regular mobile data won't work for BlackBerry data such as the native push email. If you don't, or if you haven't received the service books,...
Forum: General 9900 Series Discussion - Bold Touch 11-29-2014, 07:49 PM
Replies: 2
Views: 531
Posted By aiharkness
Re: [HELP]Does anyone know what this icon stands for?

Not sure. I'm guessing it is associated with an app and GPS or location services.
Forum: General Z10 Series Discussion - BlackBerry 10 11-27-2014, 08:58 AM
Replies: 5
Views: 477
Posted By aiharkness
Re: drained empty very fast since this week

The battery life on the Z10 isn't really that good. You've probably done what you can do, but see Ten tips and tricks to extend your BlackBerry Z10 battery life | CrackBerry.com...
Forum: BlackBerry Help 11-26-2014, 01:52 PM
Replies: 2
Views: 454
Posted By aiharkness
Re: email activation

BBOS? First question: Do you have the BlackBerry data service? Regular mobile data won't work for BlackBerry data services.
Forum: General BlackBerry Discussion 11-18-2014, 04:54 PM
Replies: 27
Views: 1,309
Posted By aiharkness
Re: Does anyone REALLY think BB will be around in 5 years, seriously?

BlackBerry will outlive the inept lawyers, but sadly the trolls are always with us.
Posted via BlackBerryForums.com Mobile
Forum: General BlackBerry Discussion 11-16-2014, 04:17 PM
Replies: 27
Views: 1,309
Posted By aiharkness
Re: Does anyone REALLY think BB will be around in 5 years, seriously?

Note to self: If BlackBerry too challenging for lawyer, find another lawyer.
Forum: General BlackBerry Passport Discussion - BlackBerry 10 11-11-2014, 06:10 PM
Replies: 1
Views: 617
Posted By aiharkness
Re: Convert power key to lock key?

No, not out of the box anyway. If there is an app that provides that functionality, I don't know.

I'm hoping there will be a keyboard shortcut (like K) on keyboard models in the future.
Forum: BlackBerry Help 11-09-2014, 06:06 PM
Replies: 5
Views: 561
Posted By aiharkness
Re: Inexplicable problems with my z10, please help.

So, to make sure I understand, you tap in a text field and the soft keyboard comes up, like it should, but when you tap entries from the soft keyboard the entries do not appear in the text field. ...
Forum: General 9800 Series Discussion - Torch 11-08-2014, 08:15 AM
Replies: 1
Views: 490
Posted By aiharkness
Re: Whatsapp Error starting

Here is what I would do if it were me.

1. Check your free memory. Delete apps you don't really need.

2. Test.

3. If app still doesn't work .....

4. Delete the app. (Don't uninstall. Delete.)
Forum: General 9900 Series Discussion - Bold Touch 11-03-2014, 05:44 PM
Replies: 2
Views: 570
Posted By aiharkness
Re: Emails slow to show on Blackberry

If emails are eventually coming in, only just delayed, you probably just need to wait it out. You could try deleting the email account on the device and adding it again, but if the email isn't...
Forum: BlackBerry Help 11-01-2014, 04:25 PM
Replies: 2
Views: 523
Posted By aiharkness
Re: downloading

Details
Forum: General BlackBerry Passport Discussion - BlackBerry 10 10-19-2014, 09:54 AM
Replies: 16
Views: 1,350
Posted By aiharkness
Re: Anyone having issues getting used to the size?

On my 5th day with it and no problems. It's brilliant.
Forum: General Z10 Series Discussion - BlackBerry 10 10-19-2014, 09:49 AM
Replies: 1
Views: 348
Posted By aiharkness
Re: Smart dialing

Open the phone
Swipe down from top of sceen
Tap settings icon
Tap smart dialing (may be nearer to bottom of page)
Forum: General 9900 Series Discussion - Bold Touch 10-12-2014, 07:28 AM
Replies: 7
Views: 1,068
Posted By aiharkness
Re: New to Blackberry 9900

BBOS is the legacy OS, versions 7 and before. BB10 is the current OS on the Z10, Q10, etc.

As I say, the old OS requires a BlackBerry data plan. For you it would be BIS. The BB10 models do...
Forum: General 9900 Series Discussion - Bold Touch 10-11-2014, 08:14 PM
Replies: 7
Views: 1,068
Posted By aiharkness
Re: New to Blackberry 9900

99black, the 9900 requires data service specific to the BBOS models; the BB10 models do not. That is the problem.
Forum: General 9900 Series Discussion - Bold Touch 10-10-2014, 01:40 PM
Replies: 2
Views: 404
Posted By aiharkness
Re: Voucher - Token

Double post
Forum: General Q10 Series Discussion - BlackBerry 10 10-10-2014, 01:38 PM
Replies: 4
Views: 807
Posted By aiharkness
Re: voucher - Token

What is the context?

Offhand I don't know, except a token in general could be a smart card used in a two factor authentication system -- i.e. something you know (a PIN) plus something you have (the...
Forum: General BlackBerry Discussion 10-07-2014, 06:17 AM
Replies: 22
Views: 1,743
Posted By aiharkness
Re: Blackberry Passport???

You guys seeing mostly iphones travel first class more than I do.

Seriously, around the office it is all iphones. In first class it is all iphones except a BlackBerry here and there. But in coach...
Forum: General BlackBerry Discussion 10-04-2014, 09:47 AM
Replies: 22
Views: 1,743
Posted By aiharkness
Re: Blackberry Passport???

Most of what I see are android devices. I do see iphones, but that is mostly in my circles; on airplanes and in airports and hotels and when out and about, it's android. When I do see a BlackBerry...
Forum: General BlackBerry Discussion 10-03-2014, 02:03 PM
Replies: 3
Views: 763
Posted By aiharkness
Re: Selecting and deletting multiple emails on the Z 10

Press and hold an email header. Select the checkmark icon from the right. Then touch to highlight the emails you want to delete. Then tap the trashcan icon.
Forum: Hardware & Accessories 10-03-2014, 02:01 PM
Replies: 1
Views: 691
Posted By aiharkness
Re: blackberry 9790

Double post.
Forum: BlackBerry Help 10-03-2014, 02:00 PM
Replies: 1
Views: 453
Posted By aiharkness
Re: HELP please blackberry 9790

Did you drop it or expose it to liquid or moisture? If so, hardware damage may be the problem.

Does the battery fit tightly in the compartment?

Are you using a genuine BlackBerry battery?

Do you...
Forum: General Z10 Series Discussion - BlackBerry 10 09-28-2014, 01:03 PM
Replies: 3
Views: 552
Posted By aiharkness
Re: Intermittent Hub/Internet Connection

May be network. Does wifi versus mobile network make any difference?

How did you restart the device? If it were me, I would shut it off and remove the battery for a minute, and then test.
Forum: BlackBerry Help 09-22-2014, 10:08 AM
Replies: 9
Views: 532
Posted By aiharkness
Re: ONE of my mailboxes isn't getting mail

I don't remember being prompted to confirm my BlackBerry ID when using the email setup app, but if you are being prompted then it is what it is. You need to sort it out. Your carrier will not be...
Forum: BlackBerry Help 09-21-2014, 07:10 PM
Replies: 9
Views: 532
Posted By aiharkness
Re: ONE of my mailboxes isn't getting mail

Following the instructions in the document at the first link in tsac's post, what exactly happens when you try to enter the internet email setup app? Error message? If so, what is it?
Forum: BlackBerry Help 09-21-2014, 06:24 PM
Replies: 9
Views: 532
Posted By aiharkness
Re: ONE of my mailboxes isn't getting mail

To add to the above, if neither revalidating the password or resending service books is the fix, delete the address and then add it again.
Forum: General 9900 Series Discussion - Bold Touch 09-17-2014, 05:56 PM
Replies: 8
Views: 693
Posted By aiharkness
Re: Change mobile provider

Only thing I'm aware of is make sure the carrier you are leaving disassociates your device's PIN from the BIS service you had with that carrier. It probably happens as a matter of ending your...
Forum: BlackBerry Help 09-16-2014, 05:37 PM
Replies: 6
Views: 881
Posted By aiharkness
Re: BlackBerry Synchronization

Is your only problem now a worry of duplicate contacts when you transfer to the new device? If so, in your shoes, I would backup the old device and copy your Outlook PST file to another folder or...
Forum: General Z10 Series Discussion - BlackBerry 10 09-12-2014, 01:05 PM
Replies: 4
Views: 1,441
Posted By aiharkness
Re: Transferring data from OS 4 device to the Z10

My memory is notes transferred to the the Remember app database when I did a device switch from 9900 to Z10.....but that was an OS7 device to BB10. I'm not sure what issue you are having exactly,...
Forum: BlackBerry Help 09-11-2014, 03:55 PM
Replies: 4
Views: 1,542
Posted By aiharkness
Re: Blackberry ID

Create another BlackBerry ID and start over from scratch.
Forum: BlackBerry Help 09-06-2014, 03:29 PM
Replies: 5
Views: 809
Posted By aiharkness
Re: Blackberry z30 Level 1 issue

I figure he isn't running the earlier OS without Level 1 option or he wouldn't see it in settings.
Forum: BlackBerry Help 09-06-2014, 03:26 PM
Replies: 4
Views: 633
Posted By aiharkness
Re: Cloning my Blackberry

I believe OP has mobile service. I think sim-free means unlocked (or not locked).
Forum: BlackBerry Help 09-04-2014, 05:54 PM
Replies: 5
Views: 809
Posted By aiharkness
Re: Blackberry z30 Level 1 issue

See what others say. What you are doing sounds right to me. All I can tell you is Level 1 audible alerts were never working for me on Z10, then I reloaded the OS (for a different reason) and...
Forum: BlackBerry Help 09-04-2014, 05:36 PM
Replies: 4
Views: 633
Posted By aiharkness
Re: Cloning my Blackberry

1. Use BlackBerry Protect (back up the 9000 and restore to the 9900) or use the BlackBerry Desktop Software and the switch device wizard.

2. KB05461-MicroSD card sizes supported by the BlackBerry...
Forum: General BlackBerry Discussion 08-31-2014, 05:26 PM
Replies: 6
Views: 1,338
Posted By aiharkness
Re: Which BlackBerry should I buy?

The 9900 series were the latest of the BBOS models as far as I know. However, BlackBerry will be releasing a BB10 model similar to 9900,

BlackBerry Unveils New BlackBerry Classic Smartphone...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 09:57 AM
Replies: 5
Views: 594
Posted By aiharkness
Re: No 'Adobe Reader' in the 9900

Load the version that is bundled with OS first. See if it opens pdf files.

Newer versions (and the premium version if there is one) will be in BlackBerry World.

As I say, there may not be a...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 09:18 AM
Replies: 4
Views: 408
Posted By aiharkness
Re: GPS apps not functioning

BB10 devices use regular data. BBOS devices require a special data service, which is typically BIS for consumers. BIS is not in addition to but rather in place of the generic carrier data...
Forum: BlackBerry Messenger (BBM) 08-24-2014, 08:29 AM
Replies: 3
Views: 853
Posted By aiharkness
Re: BBM not installed in Bold 9900

There are old threads about upgrading BBM and the app icon not showing on the device, I don't remember.

First, as asked in the other thread, do you have a BlackBerry data plan?

When you have a...
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 08:24 AM
Replies: 4
Views: 408
Posted By aiharkness
Re: GPS apps not functioning

Do you have a BlackBerry data plan on your line? Not just data, but the data service specific for BBOS devices?
Forum: General 9900 Series Discussion - Bold Touch 08-24-2014, 08:21 AM
Replies: 5
Views: 594
Posted By aiharkness
Re: No 'Adobe Reader' in the 9900

Look for Doc to Go. I can't remember if the pdf reader was free in OS7 or if you still needed to buy the premium version to get it.

The free Docs to Go is bundled with the OS. If it isn't on the...
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