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Forum: General 9600 Series Discussion - Tour 06-21-2010, 12:46 PM
Replies: 2
Views: 3,406
Posted By tecboy
thats what it was...i went to blackberry app...

thats what it was...i went to blackberry app world icon and it told me an update was available...i must have opened and checked every icon on the phone except that one...thanks
Forum: General 9600 Series Discussion - Tour 06-21-2010, 08:43 AM
Replies: 2
Views: 3,406
Posted By tecboy
9650 Bold Home Screen Symbol Question

I had a symbol show up on my home screen a couple of days ago. If i recall, it was a circle with an arrow pointing down and to the left. It was in the upper right corner below where the 3G icon is...
Forum: BlackBerry Themes 06-08-2010, 10:20 AM
Replies: 2
Views: 2,511
Posted By tecboy
Verizon 9650 Themes??

Currently have an 8830 and thinking about upgrasing to the 9650. I love the BB Today theme that came with the phone. I know the Tour 9630 did not have a Today theme and i found one on this website. I...
Forum: Network Outages - powered by DataOutages.com 05-19-2010, 12:00 PM
Replies: 7
Vzw
Views: 3,510
Posted By tecboy
Same thing here in Cincinnati...worked about 30...

Same thing here in Cincinnati...worked about 30 minutes ago...i sent an email from my Blackberry to myself...took about 5 minutes but i received it on my computer...have yet to get it on my phone
Forum: BES Admin Corner 03-23-2010, 06:46 AM
Replies: 1
Views: 830
Posted By tecboy
Upgraded to 4.1.6 sp6 Email Attachment Download/Preview Option

I recently upgraded BES server from 4.1.4 to 4.1.6 SP 6 to take advantage of HTML emails. A few Blackberry users receive their office phone voicmail via email with wav file attached. I now notice...
Forum: General 9600 Series Discussion - Tour 03-19-2010, 09:32 AM
Replies: 5
Views: 1,712
Posted By tecboy
Ringscheduler is perfect...thanks for the info...

Ringscheduler is perfect...thanks for the info...
Forum: General Legacy Device Discussion 03-17-2010, 07:54 AM
Replies: 3
Views: 1,850
Posted By tecboy
did you reactivate your phone?

did you reactivate your phone?
Forum: General 9600 Series Discussion - Tour 03-16-2010, 01:22 PM
Replies: 5
Views: 1,712
Posted By tecboy
I am fine with purchasing a solution for my...

I am fine with purchasing a solution for my scenario...didnt think it could be done natively...thanks for the link...but the solution listed is another one that does not switch profiles when the...
Forum: General 9600 Series Discussion - Tour 03-16-2010, 12:42 PM
Replies: 5
Views: 1,712
Posted By tecboy
Change sound profile for xx hours??

I am looking for a way to change sound profile for xx hours . My scenario is that when i go in to a 2 hour meeting, i set my sound profile to vibrate, then when the meeting is done, i forget to set...
Forum: BES Admin Corner 12-16-2009, 01:33 PM
Replies: 3
Views: 1,107
Posted By tecboy
sorry double post

sorry double post
Forum: BES Admin Corner 12-16-2009, 01:33 PM
Replies: 3
Views: 1,107
Posted By tecboy
He has no rules listed. I checked that first when...

He has no rules listed. I checked that first when he started to run in to this problems months ago...It is also not going to Junk email or any other folder . He cannot find the email in Oultook at...
Forum: BES Admin Corner 12-16-2009, 01:13 PM
Replies: 3
Views: 1,107
Posted By tecboy
Random Email Delivers to Phone but not Inbox

This problem has been a thorn in my side trying to figue out. I have a user who 99% of his email/Blackberry phone works correctly. Random emails, maybe 1 or 2 a week, deliver to his phone but never...
Forum: BES Admin Corner 11-23-2009, 10:53 AM
Replies: 2
Views: 1,570
Posted By tecboy
Storm2 - BES Calendar not sync

I have a user who switched from 8830 to the Storm2. Everything looks like it synced via enterprise activation except the calander. The calander is empty. What am i missing?
Forum: General 9600 Series Discussion - Tour 11-23-2009, 07:27 AM
Replies: 3
Views: 966
Posted By tecboy
Transfer files from 8830 to 9630- Issues?

I have a user who is upgrading from 8830 to 9630. he OS's are different between the 2 models so i wasnt sure if there would be any problems using the BB desktop manager/new device file transfer...
Forum: BES Admin Corner 10-29-2009, 09:45 AM
Replies: 5
Views: 445
Posted By tecboy
i am going from 4.1.4 to 4.1.6 on Exchange...

i am going from 4.1.4 to 4.1.6 on Exchange 2003...are there any choices during the SP install that are vauge and may not be an obvious choice?
Forum: BES Admin Corner 10-29-2009, 08:59 AM
Replies: 5
Views: 445
Posted By tecboy
i figured that was all i needed but the other...

i figured that was all i needed but the other files in that folder that get created by default didnt amount to much..thanks
Forum: BES Admin Corner 10-29-2009, 08:59 AM
Replies: 3
Views: 3,574
Posted By tecboy
thanks...i was somewhat surprised when i saw 2...

thanks...i was somewhat surprised when i saw 2 years worth of logs at over 5gb...
Forum: BES Admin Corner 10-29-2009, 07:28 AM
Replies: 3
Views: 3,574
Posted By tecboy
BES 4.1 Log Files - cleanup?

What is the best or proper way to clean up the log files contained in the following folder..

Program Files\Research In Motion\BlackBerry Enterprise Server\Logs

Can i just delete the files from that...
Forum: BES Admin Corner 10-29-2009, 07:27 AM
Replies: 5
Views: 445
Posted By tecboy
Backup prep for installing service pack

I want to make sure i backup the correct files in case i need to restore after a failed update. Assuming the proper services are stopped..If i capture the SQL files in the following folder..

Program...
Forum: General 9600 Series Discussion - Tour 10-23-2009, 07:55 AM
Replies: 5
Views: 2,776
Posted By tecboy
where and how do you change the folder structure...

where and how do you change the folder structure where the pictures are stored?
Forum: General 9600 Series Discussion - Tour 10-22-2009, 07:40 PM
Replies: 5
Views: 2,776
Posted By tecboy
where do i access the card from? i did a format...

where do i access the card from? i did a format of the card to make sure the phone seen it correctly and that worked fine. Where do i check and./or change the folder structure?
Forum: General 9600 Series Discussion - Tour 10-22-2009, 01:12 PM
Replies: 5
Views: 2,776
Posted By tecboy
Camera Pictures and Media Card

I am either missing a setting or looking at something incorrectly...but...the camera options are set to store pictures on media card and not device memory. WHen i connect the USB cable to the...
Forum: General Legacy Device Discussion 10-21-2009, 03:11 PM
Replies: 2
Views: 2,877
Posted By tecboy
8830 GM ONstar/Bluetooth ..Does it work?

Has anyone paired a Verizon 8830 with a GM vehicle via the Bluetooth in the Onstar box? GM only lists the 8130 and 8330 but list the ATT 8820. I was looking to replace my non bluetooth Onstar module...
Forum: BES Admin Corner 10-20-2009, 08:10 AM
Replies: 4
Views: 2,294
Posted By tecboy
When i activate i have to put an email address...

When i activate i have to put an email address in...can this address be any alias address on the users Exchange account?
Forum: General 9600 Series Discussion - Tour 10-20-2009, 08:09 AM
Replies: 4
Views: 1,098
Posted By tecboy
I have the 8830...but i support an entire...

I have the 8830...but i support an entire company...most questions i ask is for an employees phone that i do not have the info to answer their question...so it sounds like usb cable/transfer will be...
Forum: General 9600 Series Discussion - Tour 10-19-2009, 11:52 AM
Replies: 4
Views: 1,098
Posted By tecboy
Move Media Pictures to Email Folder

Is there any way to move pictures taken on the phone to an email subfolder? Rather than using usb connection and emailing pictures to oneself...i was wondering if there was a way to save pictures to...
Forum: BES Admin Corner 10-12-2009, 08:52 AM
Replies: 4
Views: 2,294
Posted By tecboy
Activation and Changing email address alias later

I have a user who i need to activate on my BES server(Exchange 2003 ). User currently has 2 email addresses associated with his account(ex. primary@email.com and alias@email.com). I will be...
Forum: General 9600 Series Discussion - Tour 09-23-2009, 09:16 AM
Replies: 1
Views: 650
Posted By tecboy
Sound Profile - Changing on its own

CEO just got his Tour a month or so ago. I helped him create and name a custom sound profile. His problem is that it seems to change on its own. He s thinking that it changes when he puts in and...
Forum: General 9600 Series Discussion - Tour 08-20-2009, 07:16 AM
Replies: 1
Views: 689
Posted By tecboy
Email Folders

I have a user who upgraded form the 8830 to the Tour. One thing he mentioned that he did not like was when he would view his other email folders/subfolders that the entire folder tree would be...
Forum: BES Admin Corner 02-25-2009, 09:16 AM
Replies: 6
Views: 3,012
Posted By tecboy
What do you mean "remove mailbox info" from the...

What do you mean "remove mailbox info" from the original BES? I usually only delete the user from the list...
Forum: BES Admin Corner 02-25-2009, 08:30 AM
Replies: 6
Views: 3,012
Posted By tecboy
completely seperate BES servers with their own...

completely seperate BES servers with their own SQL database...I was just wondering if i deleted his user on one BES , moved his email box to the other Exchange server, add user to other BES server,...
Forum: BES Admin Corner 02-25-2009, 07:22 AM
Replies: 6
Views: 3,012
Posted By tecboy
Move BES user from one BES server to another

Here is my network setup...one Win 2003 domain...2 locations connected via T1 connection...each location has its own BES and Exchange 2003 server. I need to move the user from one exchange server to...
Forum: BES Admin Corner 01-15-2009, 09:52 AM
Replies: 5
Views: 589
Posted By tecboy
DOnt understand why you mentioned Pro version or...

DOnt understand why you mentioned Pro version or not....I have the BES Small Business edition...does that make any difference?
Forum: BES Admin Corner 01-15-2009, 08:28 AM
Replies: 5
Views: 589
Posted By tecboy
The PDF issue is what brought me to this...

The PDF issue is what brought me to this point...so the process would be....install SP 6, MR 3 then security update?? Do either the SP or MR install require a reboot??

Unfortunately...Verizon is...
Forum: BES Admin Corner 01-15-2009, 07:48 AM
Replies: 5
Views: 589
Posted By tecboy
Service Pack Install Questions

I am currently running BES 4.1.4.15 on Exchange 2003. I am from the old school...if it aint broke..dont fix it...so i have not been installing the service packs/updates. What is the proper order to...
Forum: BES Admin Corner 11-06-2008, 05:48 AM
Replies: 1
Views: 1,632
Posted By tecboy
Current BES Switching to New Phone - BES User question

Have a user with a bad 8830...going to switch to another 8830...do i need to delete his BES account and create a new one or do i just need to set an activation password on the BES and it will...
Forum: BES Admin Corner 11-06-2008, 05:46 AM
Replies: 4
Views: 619
Posted By tecboy
the bluetooth option in the desktop software is...

the bluetooth option in the desktop software is greyed out...plus i think verizon disables file transfer via bluetooth.....
Forum: BES Admin Corner 11-05-2008, 07:53 AM
Replies: 4
Views: 619
Posted By tecboy
usb/charging port is going bad...it is to a point...

usb/charging port is going bad...it is to a point i can barely get the charging sysmbol to come on but cannot get the computer to recognize as a usb device...any other way to use switch device...
Forum: BES Admin Corner 11-04-2008, 09:24 AM
Replies: 4
Views: 619
Posted By tecboy
Best way to transfer files/apps to new phone

Have a user on BES with a faulty 8830...Want to move him to one of my "spare" 8830's. Is there any easy way to capture all his email and installed apps on his faulty phone and transfer it to his new...
Forum: BES Admin Corner 09-12-2008, 12:16 PM
Replies: 4
Views: 741
Posted By tecboy
no rules set up...

no rules set up...
Forum: BES Admin Corner 09-12-2008, 07:18 AM
Replies: 4
Views: 741
Posted By tecboy
New Email - Delivers to BB..Not to Outlook

Really weird ...very random problem...Every once in a while, a user will get an email on their blackberry but it never shows up in Outlook....When the user tries to reply on the bb...the server error...
Forum: General Legacy Device Discussion 09-04-2008, 09:23 AM
Replies: 4
Views: 1,723
Posted By tecboy
i really only use the "lock" function to lock the...

i really only use the "lock" function to lock the keyboard to prevent from dialing while in the holster. i didnt think there was a built in setting for this...if such a thing existed...i am sure it...
Forum: General Legacy Device Discussion 09-04-2008, 09:09 AM
Replies: 4
Views: 1,723
Posted By tecboy
Auto Unlock out of holster possible??

8830...i know you can set the option to lock phone when placing in holster...but is there a way to set the phone to automatically unlock the phone when taking out of holster? There are in holster/out...
Forum: BES Admin Corner 08-11-2008, 07:10 AM
Replies: 10
Views: 686
Posted By tecboy
My BES has been up for the last year..working...

My BES has been up for the last year..working correctly..it has ESM already installed...I want to install Outlook(if i can) for a use other than for the BES functionality....Outlook would not be used...
Forum: BES Admin Corner 08-11-2008, 06:55 AM
Replies: 10
Views: 686
Posted By tecboy
Oulook install on BES...Can it be done??

I have read that installing Oulook on the BES is not supported by RIM. My question is why not and can it be done with some file hacks?? I would imagine it has something to do with Exchange System...
Forum: General Legacy Device Discussion 12-07-2007, 06:52 AM
Replies: 1
Views: 473
Posted By tecboy
8830 - Messaging Options randomly change

I have one user that is having this issue. BES 4.1 with 8830. The Hide FIled and Hide Sent options keep changing themselves on the device. Any idea why this would happen and fix? What i would like to...
Forum: BES Admin Corner 11-16-2007, 10:55 AM
Replies: 2
Views: 3,440
Posted By tecboy
Proper Procedure for Removing User and Reassigning Phone

What is the proper procedure if i want to reassign a BB phone to another person? I would want to set the 8830 back to defaults and erase data. I will also need to remove the BB user from the BES...
Forum: BES Admin Corner 10-25-2007, 05:26 AM
Replies: 4
Views: 628
Posted By tecboy
Ok..thanks...with that in mind...the reason i ask...

Ok..thanks...with that in mind...the reason i ask is a user may need to get his phone replaced. I know i can easily erase the device ,delete his BES account and recreate all from scratch...but...What...
Forum: BES Admin Corner 10-22-2007, 10:13 AM
Replies: 4
Views: 628
Posted By tecboy
Personal Settings vs Sync

Does a user's personal settings (i.e. sound preferences, viewing prefences,etc) get sync'ed on the BES server? Not sure what does/does not get sync'ed from the phone to the BES sevrer
Forum: BlackBerry Themes 10-09-2007, 02:57 PM
Replies: 10
Views: 2,775
Posted By tecboy
Are both BBToday and Pocketday both supporte don...

Are both BBToday and Pocketday both supporte don the 8830?
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