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Forum: General Q10 Series Discussion - BlackBerry 10 12-14-2012, 04:56 PM
Replies: 20
Views: 5,889
Posted By KGlennCole
Re: QWERTY BB10 device - before June 2013

I currently have a Torch 9810 and *love* it. I am a business executive; ability to immediately receive and send e-mails (true e-mails, not slang-infested e-mails or text messages). I have fat...
Forum: General 9800 Series Discussion - Torch 10-02-2011, 02:16 PM
Replies: 5
Views: 1,958
Posted By KGlennCole
Re: Torch 9810 - Cannot pair with Docs to Go Desktop

Yes! Finally found out after a call *from* Senior-level RIM Support that Documents to Go Files was needed on the BB. This was *after* a few calls, a terse letter to RIM Corporate HQ and really bad...
Forum: General 9800 Series Discussion - Torch 09-22-2011, 01:37 PM
Replies: 5
Views: 1,958
Posted By KGlennCole
Re: Torch 9810 - Cannot pair with Docs to Go Desktop

I know.. that's my post *after* I finally got through to RIM. Apparently, RIM developed 1/2 a solution (Docs to Go Premium 3.0) for the device only. Who knows when (or if) RIM will develop a Desktop...
Forum: General 9800 Series Discussion - Torch 09-20-2011, 06:41 PM
Replies: 6
Views: 1,645
Posted By KGlennCole
Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

I know and understand that.. just wished to vent and *hope* more connected and knowledgable people might have an insight. :smile:
Forum: General 9800 Series Discussion - Torch 09-20-2011, 06:40 PM
Replies: 6
Views: 1,645
Posted By KGlennCole
Re: Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

I understand, but RIM has positioned itself mostly as a BUSINESS product. You think they would have thought of BUSINESS users and their productivity concerns before releasing 1/2 a product and...
Forum: General 9800 Series Discussion - Torch 09-20-2011, 05:32 PM
Replies: 6
Views: 1,645
Posted By KGlennCole
Thumbs down Torch 9810 - Docs to Go Sync - Drag and drop? You have to be kidding me.

I have been trying to resolve how to automatically sync Desktop files with device files for several days now. Pre-9810 (a 9800), I was able to launch a Desktop version of Docs to Go and...
Forum: General 9800 Series Discussion - Torch 09-20-2011, 08:53 AM
Replies: 5
Views: 1,958
Posted By KGlennCole
Torch 9810 - Cannot pair with Docs to Go Desktop

Replaced my 9800 (OS 6) with the 9810 (OS 7). Everything OK except with pairing the 9810 with my Docs to Go Desktop (Ver 2.0000.055). As a result, cannot sync files automatically as before.

The...
Forum: General 8300 Series Discussion - Curve 12-15-2008, 09:03 AM
Replies: 10
Views: 1,171
Posted By KGlennCole
I was able to backup by selecting all databases...

I was able to backup by selecting all databases EXCEPT Profiles.

Question is.. How do I correct the Profile database corruption? Just install 4.5? Or, wipe the 8310, install 4.5 and then re-install...
Forum: General 8300 Series Discussion - Curve 12-14-2008, 06:46 PM
Replies: 10
Views: 1,171
Posted By KGlennCole
Yes. Seems as though there may be a problem with...

Yes. Seems as though there may be a problem with Profiles since that is where the Backup fails.

Any way to reset Profiles to factory configuration?

May have to have to do a full wipe or have AT&T...
Forum: General 8300 Series Discussion - Curve 12-14-2008, 03:49 PM
Replies: 10
Views: 1,171
Posted By KGlennCole
Yes. The device PIN is recognized. I reversed 1...

Yes. The device PIN is recognized. I reversed 1 and 2... Died again. Same place.. "Receiving profiles"

I don't think I changed any of the default Profiles. I know I didn't add or delete any...
Forum: General 8300 Series Discussion - Curve 12-14-2008, 03:47 PM
Replies: 10
Views: 1,171
Posted By KGlennCole
I removed WSJ News Reader. Still dies. Same...

I removed WSJ News Reader. Still dies. Same place.. "Receiving profiles"

Unfortunately, I don't have any previous backup from which to restore.. this was to be my first.. in preparation for install...
Forum: General 8300 Series Discussion - Curve 12-14-2008, 02:21 PM
Replies: 10
Views: 1,171
Posted By KGlennCole
Backup Fails

Not sure what's wrong, but I cannot seem to do a backup. Here are the steps I'm doing..

1. Open Device Manager.
2. Connect BB.
3. Choose "Backup and Restore".
4. Choose "Backup".
5. Select file for...
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