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Forum: BES Admin Corner 11-25-2012, 06:18 AM
Replies: 2
Views: 1,485
Posted By dev
Re: Enterprise Activation fails only on standby servers

Check mail.box on the BES server for any SMTP routing error messages.
I would assume your domino mail servers & the BES server are all in the same NotesNamedNetwork so nrpc mail routing should be...
Forum: BES Admin Corner 06-22-2011, 11:56 PM
Replies: 6
Views: 1,876
Posted By dev
Re: BES 5.0.3 With MR1/MR2

That sounds like a corrupted Service Book. Try the following tasks and test after each task is complete:
1. Resend the IT Policy & Service Books - test to see if condition changes

2. Restart the...
Forum: BES Admin Corner 11-14-2010, 06:05 AM
Replies: 17
Views: 2,297
Posted By dev
Re: Extremely Slow EA since moving to BES 5.0.2

Try disabling IPv6 on the BES server, also disable TCP window scaling feature in windows 2008.
Server Products — Slow network performance under Windows Server 2008*...
Forum: BES Admin Corner 04-28-2010, 06:36 AM
Replies: 4
Views: 767
Posted By dev
If this is a new activation for the user, then do...

If this is a new activation for the user, then do the following in the exact order:
1. Remove the user from the BES - do not save BES info for the user
2. Wipe the device - ensure ate & time is...
Forum: BES Admin Corner 04-28-2010, 06:25 AM
Replies: 4
Views: 923
Posted By dev
Why don't you simply turn-off wireless sync on...

Why don't you simply turn-off wireless sync on the device. Go to the Options icon on the home screen. Depending on the type of device go to Advanced Options- Enterprise Activations. Once you're...
Forum: BES Admin Corner 03-24-2010, 06:36 AM
Replies: 14
Views: 1,632
Posted By dev
Here are some links to get you started on...

Here are some links to get you started on understanding domino:
Lotus Notes Management | Lotus Notes Tutorial Site for Domino Server...
Forum: BES Admin Corner 03-22-2010, 07:42 AM
Replies: 14
Views: 1,632
Posted By dev
Before you completely remove and re-install...

Before you completely remove and re-install anything, try installing the full BES v5 on it's own server (if possible) so that you get a grasp of the procedure and install requirements. You can setup...
Forum: BES Admin Corner 03-22-2010, 06:53 AM
Replies: 14
Views: 1,632
Posted By dev
No.it won't allow you to upgrade in that way....

No.it won't allow you to upgrade in that way. There's BES licensing info and upgrade instructions in the forum. You'll have to read-up on it before you proceed.
1. You can do a fresh install of BES...
Forum: BES Admin Corner 03-22-2010, 06:18 AM
Replies: 14
Views: 1,632
Posted By dev
Are you upgrading to BES v5? If so, have they...

Are you upgrading to BES v5? If so, have they purchased the upgrade package (trade-up key)?
Forum: BES Admin Corner 07-30-2009, 12:58 PM
Replies: 4
Views: 527
Posted By dev
WOW!!! I wasn't aware such a thing existed. Here...

WOW!!! I wasn't aware such a thing existed. Here I thought everyday was just crap day. Well a great big THANK YOU to all the sysadmins that toil at odd hours daily, constantly keeping up to date on...
Forum: BES Admin Corner 05-05-2009, 05:50 AM
Replies: 74
Views: 10,753
Posted By dev
JSylvia007, Have a look at the following link...

JSylvia007,
Have a look at the following link may be helpful:
View Document...
Forum: BES Admin Corner 05-04-2009, 02:32 PM
Replies: 28
Views: 14,892
Posted By dev
I was referring to the BlackBerry Administration...

I was referring to the BlackBerry Administration Service and the DNS pool setup - https://<pool-name>/webconsole/login or https://<pool-name>/webdesktop/login.

Yes you're right we need more info...
Forum: BES Admin Corner 05-04-2009, 01:37 PM
Replies: 74
Views: 10,753
Posted By dev
The BAS web app has replaced the BB Mgr. I really...

The BAS web app has replaced the BB Mgr. I really loved the old interface.....I guess it was more of a fat client. This web interface is not the best.
Forum: BES Admin Corner 05-04-2009, 01:12 PM
Replies: 28
Views: 14,892
Posted By dev
During the installation the fqdn of the primary...

During the installation the fqdn of the primary is used as the default for BAS. If HA is configured and you used a different name for the DNS pool, then you'll need to register that name in your...
Forum: BES Admin Corner 05-04-2009, 08:18 AM
Replies: 74
Views: 10,753
Posted By dev
I have been running BES 5 for over a month now. I...

I have been running BES 5 for over a month now. I did a fresh install without much problems...except for an error which popped up during the install about Send As permissions not set. You can...
Forum: BES Admin Corner 02-05-2009, 04:29 AM
Replies: 34
Views: 13,886
Posted By dev
Hi guys, I've been running the TraitTool for...

Hi guys,

I've been running the TraitTool for over a month now...Just completed the 4.1.6 MR3 update lastnight.
I will let you'll know later on today if it resolves that annoying calendar issue.
Forum: BES Admin Corner 01-07-2009, 02:46 AM
Replies: 1
Views: 597
Posted By dev
Try the following: View Document...

Try the following:
View Document...
Forum: BES Admin Corner 01-06-2009, 06:44 AM
Replies: 14
Views: 7,478
Posted By dev
What BESX version and SP pack level are you...

What BESX version and SP pack level are you currently running?
If calendar syncing was working previously, what changes were made to the environment recently?
e.g An upgrade or migration, recent...
Forum: BES Admin Corner 03-25-2008, 01:07 PM
Replies: 5
Views: 2,755
Posted By dev
Is the user turning off the radio; (when at home)...

Is the user turning off the radio; (when at home) is the user within coverage;is the user experiencing this disconnection or is this your observation on the BB manager side?
Have you looked at the...
Forum: BES Admin Corner 03-24-2008, 12:50 PM
Replies: 1
Views: 620
Posted By dev
One of my clients recently (3 weeks ago) had...

One of my clients recently (3 weeks ago) had their service disrupted for all BB users because they were all on the 4MB plan. Rogers originally allowed all the devices to have BES service, but...
Forum: BES Admin Corner 02-17-2008, 05:53 AM
Replies: 5
Views: 1,148
Posted By dev
Have a look at this link: BlackBerry Search...

Have a look at this link:
BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13852&sliceId=SAL_Public&dialogID=98362591&stateId=1%200%2098360935)
Forum: BES Admin Corner 11-05-2007, 12:22 PM
Replies: 8
Views: 8,777
Posted By dev
BES_RIM_ISP connections

Here's a description
Forum: BES Admin Corner 10-18-2007, 05:32 PM
Replies: 10
Views: 1,081
Posted By dev
Just curious..you mentioned a "fast SAN". Why...

Just curious..you mentioned a "fast SAN". Why don't you drop the BES config database on the SAN framework? This would remove the db queries off the local disk and free up some resources. Also, did...
Forum: BES Admin Corner 10-18-2007, 05:19 PM
Replies: 2
Views: 835
Posted By dev
A lot of planning should have been done prior to...

A lot of planning should have been done prior to any migration. If your company intends to maintain two messaging systems (Domino & Exchange), then they'll have to also maintain two BES...
Forum: BES Admin Corner 09-27-2007, 03:30 PM
Replies: 17
Views: 771
Posted By dev
What does your SYNC logs (located in C:Program...

What does your SYNC logs (located in C:Program Files\Research in Motion\Blackberry Enterprise Server\Logs) indicate?
Have you tried restarting the BlackBerrySync service?
Forum: BES Admin Corner 09-18-2007, 11:19 PM
Replies: 7
Views: 942
Posted By dev
No need to be connected to the desktop. The...

No need to be connected to the desktop. The devices however should be within coverage, otherwise they'll not receive the new service books OTA.
Forum: BES Admin Corner 09-15-2007, 08:09 AM
Replies: 7
Views: 942
Posted By dev
You have stated your question quite well...sign...

You have stated your question quite well...sign of a good sys admin.
Pending Messages
In the earlier BES versions (2.0.x), the BlackBerryOutbox.nsf was prone to corruption and caused a lot of mail...
Forum: BES Admin Corner 09-13-2007, 03:56 PM
Replies: 2
Views: 832
Posted By dev
What does the MAGT & SYNC logs indicate about the...

What does the MAGT & SYNC logs indicate about the user in question? What's the current size of the log folder? Is the current disk drive (where the logs are) near capacity?
Forum: BES Admin Corner 09-13-2007, 01:54 PM
Replies: 8
Views: 3,667
Posted By dev
It's unfortunate that your provider is unwilling...

It's unfortunate that your provider is unwilling to at least try to help, maybe because you don't have that critical amount of users that would make them reconsider. I would suggest that you start...
Forum: BES Admin Corner 09-13-2007, 12:52 PM
Replies: 8
Views: 3,667
Posted By dev
Have you tried changing the message format in the...

Have you tried changing the message format in the Outlook client to HTML instead of RTF to see what the outcome is when you do send from the device?
Forum: BES Admin Corner 09-13-2007, 10:57 AM
Replies: 2
Views: 3,065
Posted By dev
Here's the reason why: Sql Server. Large...

Here's the reason why:
Sql Server. Large transaction log file - Author Nigel Rivett (http://www.mindsdoor.net/SQLAdmin/TransactionLogFileGrows_1.html)
Forum: BES Admin Corner 09-13-2007, 10:47 AM
Replies: 12
Views: 1,534
Posted By dev
Livelink - Redirection...

Livelink - Redirection (http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/7963/8164/1180256/Upgrade_Guide.pdf?nodeid=1363785)
Forum: BES Admin Corner 09-13-2007, 10:43 AM
Replies: 12
Views: 1,534
Posted By dev
Blackberry files (domino server) are located...

Blackberry files (domino server) are located in:
Lotus\Domino\Data\BES\*.*. Here is where you'll see all the BES-enabled users' state databases. You'll also need the profiles database; notes.ini.
For...
Forum: BES Admin Corner 09-13-2007, 10:35 AM
Replies: 12
Views: 1,534
Posted By dev
Upgrading all 3 in the same day is a very bad...

Upgrading all 3 in the same day is a very bad idea. It makes troubleshooting very difficult even if you're a guru on all 3 (OS, BES & Domino), plus the BES is high visibility and you should consider...
Forum: BES Admin Corner 09-12-2007, 03:39 PM
Replies: 5
Views: 818
Posted By dev
The users themselves may not experience any...

The users themselves may not experience any "errors" but the BES agent is experiencing a problem when it attempts to read the users' Inbox. The tools mentioned is part of good housekeeping and Best...
Forum: BES Admin Corner 09-12-2007, 03:21 PM
Replies: 5
Views: 818
Posted By dev
What's the compact level of the database? Does...

What's the compact level of the database? Does the user have a large mail file? Did the user delete a large number of entries (mail, calendar) recently?
Have you tried to run the following...
Forum: BES Admin Corner 08-29-2007, 05:00 AM
Replies: 4
Views: 1,005
Posted By dev
In addition to the above, you should also run the...

In addition to the above, you should also run the Domino maintenance tools (Best Practices rule) on the following:-
Users mailfile - Lotus\Domino\Data\Mail\*.nsf
BES directory -...
Forum: BES Admin Corner 08-21-2007, 11:11 AM
Replies: 1
Views: 716
Posted By dev
Have you performed the basic maintenance tasks on...

Have you performed the basic maintenance tasks on the affected user's mail files or on the \Lotus\Domino\Data\BES directory? SOmetimes the database may have corrupted views that prevent it from...
Forum: BES Admin Corner 08-21-2007, 09:41 AM
Replies: 9
Views: 1,481
Posted By dev
A quick way to fix some of the users issues: If...

A quick way to fix some of the users issues:
If the user is running a 4.0 coded device go to the Enterprise Activation section.
Press and hold the ALT key and type "CNFG" without the quotes. Within...
Forum: BES Admin Corner 07-28-2007, 04:41 PM
Replies: 3
Views: 1,097
Posted By dev
Why would you be using port 4101 for another...

Why would you be using port 4101 for another application? Doesn't the app have it's own network communication (port & protocol) channel? This would present a conflict that will affect mail...
Forum: BES Admin Corner 07-26-2007, 07:08 PM
Replies: 4
Views: 847
Posted By dev
Go to the Configuration document -> Mime tab ->...

Go to the Configuration document -> Mime tab -> Conversion Options -> Outbound and make sure that the following two fields are enabled:

"Lookup Internet address for all Notes addresses when...
Forum: BES Admin Corner 04-30-2007, 08:00 PM
Replies: 15
Views: 2,817
Posted By dev
What's the polling interval set at? Is it the...

What's the polling interval set at? Is it the default 20secs?
Forum: BES Admin Corner 04-30-2007, 07:26 PM
Replies: 1
Views: 597
Posted By dev
If you're wiping and re-registering the devices,...

If you're wiping and re-registering the devices, then there wouldn't be any issues with state databases or policies. These (state dbs) get created when the user is first added to the BES. You...
Forum: BES Admin Corner 01-18-2007, 11:09 AM
Replies: 17
Views: 2,658
Posted By dev
The mail delay registry fix has enabled the...

The mail delay registry fix has enabled the device to EA without issue(more or less). However, mail can be sent but not received, and address book & calendar has not synced over. Obviously there's...
Forum: BES Admin Corner 01-17-2007, 09:28 AM
Replies: 17
Views: 2,658
Posted By dev
Ashworth: The user is started properly after...

Ashworth: The user is started properly after addition to the BES without any MAPI errors in the MAGT logs. That was the first place I checked for any significant errors related to user. The logs...
Forum: BES Admin Corner 01-17-2007, 09:05 AM
Replies: 17
Views: 2,658
Posted By dev
BBAdmin: Yeah I've been relegated to newbie...

BBAdmin: Yeah I've been relegated to newbie status....not that anything is wrong with that...:-). This is where I got my start many moons ago.
But this one is just annoying me at the...
Forum: BES Admin Corner 01-17-2007, 05:34 AM
Replies: 17
Views: 2,658
Posted By dev
Unable to do Enterprise Activations after BES upgrade to 4.1.2

Has anyone found a definitive solution for this annoying issue? It seems that the BES agent does not redirect the "network@etp" message to the new users' device to finish the EA.
Yes I can probably...
Forum: BES Admin Corner 01-15-2007, 12:25 PM
Replies: 6
Views: 648
Posted By dev
Did the user file the message(s) received from...

Did the user file the message(s) received from that customer into a folder upon receipt?
Are these the only messages not been redirected to the handheld?
Was the user out-of-coverage when those...
Forum: BES Admin Corner 01-14-2007, 02:45 PM
Replies: 2
Views: 2,783
Posted By dev
A quick way to test (apart from the fact that...

A quick way to test (apart from the fact that others aren't receiving mail), is to run the IEMSTest.exe test on a few users. This test allows the service account to access and create&delete a folder...
Forum: BES Admin Corner 01-14-2007, 02:31 PM
Replies: 10
Views: 5,303
Posted By dev
Have a look at the these links to give you some...

Have a look at the these links to give you some ideas about what to check for when experiencing Domino performance issues...
IBM - Description of "Server_MaxSessions=" and "Server_Session_Timeout="...
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