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Forum: BES Admin Corner 10-13-2008, 08:19 AM
Replies: 1
Views: 637
Posted By markhatter
Support for Domino R8

Hi
Does anyone have a document that details which versions of BES support which features in R8? e.g. out of office service, message recall etc?

I can't find much on RIM's website

Thanks
Forum: BES Admin Corner 10-02-2008, 03:21 AM
Replies: 7
Views: 6,697
Posted By markhatter
You will need to speak to your carrier

You cannot put a BIS only device on a BES. You will need to get the device provisioned for BIS and BES or BES only for this to work. Not sure if it costs any more but it won't work until this...
Forum: BES Admin Corner 09-30-2008, 08:58 AM
Replies: 0
Views: 851
Posted By markhatter
Proxy browser error messages

Hi

We have our BES setup to go through a proxy. When we go to a blocked site from a PC we get redirected to an internal "This website is blocked" page.

However, from the BlackBerry we get a pop...
Forum: General 9000 Series Discussion - Bold 09-23-2008, 05:32 AM
Replies: 32
Views: 2,899
Posted By markhatter
not a bad deal

I am on Vodafone, 18 month contract. 45 a month, 900 cross network minutes, not sure how many text but at least 300 and unlimited data access
Forum: BES Admin Corner 09-22-2008, 10:54 AM
Replies: 4
Views: 2,370
Posted By markhatter
You can do either

A BB on a BES can access the internet via MDS on the BES or directly via the carrier.

This can be controlled via the IT Policy as follows:

Service Exclusivity Policy Group

>Allow other...
Forum: General 9000 Series Discussion - Bold 09-15-2008, 06:38 AM
Replies: 5
Views: 5,799
Posted By markhatter
icons on the home screen

Hiya

Just got my shiny new Bold today but cannot see how to change the icons on the first screen. Can you move these around and added other ones etc?

thanks
Mark.
Forum: BES Admin Corner 08-01-2008, 06:22 AM
Replies: 2
Views: 781
Posted By markhatter
Cool PDF's

Are you opening previously opened pdfs or new ones?

You should no longer see the paperclip icon for new pdf attachments if you've set it up correctly. Exisiting pdf's that have previously been...
Forum: BES Admin Corner 07-29-2008, 05:36 AM
Replies: 3
Views: 742
Posted By markhatter
Cool 4.1.5 Domino upgrade

Hi

We are about to upgrade from 4.1.3 HF1 to 4.1.5 and then apply the pdf patch.

Will we need to upgrade all of our remote BlackBerry manager installations?

Thanks in advance
Mark.
Forum: BES Admin Corner 04-25-2008, 05:53 AM
Replies: 0
Views: 928
Posted By markhatter
force calendar sync in 4.1.5?

Does anyone know if this is available in Domino or is it only Exchange?

I have upgraded my Domino BES to 4.1.5 but do not see this option

Thanks
Mark.
Forum: BES Admin Corner 04-10-2008, 08:22 AM
Replies: 14
Views: 17,737
Posted By markhatter
thanks for the reply.

I'm surprised you can put it into another device. How does that work if its encrypted with the device?

cheers
Forum: BES Admin Corner 04-10-2008, 06:58 AM
Replies: 14
Views: 17,737
Posted By markhatter
Media card encryption

Hi

We are just looking at enabling media card access via policy and just had a couple of thoughts.

1. If you choose to encrypt the card using "user password", what happens if the user forgets...
Forum: BES Admin Corner 03-26-2008, 05:01 AM
Replies: 2
Views: 9,215
Posted By markhatter
Slow Sync

Hi
Does anyone know if it's possible to start a slow sync from the BES?
I know you can do it from the handheld but we're trying to find a method of doing it without user intervention.

Thanks...
Forum: BES Admin Corner 02-18-2008, 05:39 AM
Replies: 25
Views: 6,824
Posted By markhatter
TX4 and 5

With TX1 - 3 you're just really bypassing your carrier but you're still dealing with the people at RIM that the carrier would pass the call to anyway.

With TX4 and 5 you get premier support with a...
Forum: BES Admin Corner 02-08-2008, 09:40 AM
Replies: 17
Views: 3,945
Posted By markhatter
hmmm

yes
Forum: BES Admin Corner 02-07-2008, 10:44 AM
Replies: 2
Views: 939
Posted By markhatter
Messages disappear from the BlackBerry

Hi
I have one user who reports that all messages have dissappeared from his device apart from Todays.
This includes sent and files messages.
There is nothing at all in the BES logs showing this...
Forum: BES Admin Corner 02-01-2008, 07:18 AM
Replies: 4
Views: 2,268
Posted By markhatter
Thankd for the reply

I guess that makes sense but it would be nice to be able to push it from the BES so we can control who has it.

Cheers
Forum: BES Admin Corner 02-01-2008, 06:43 AM
Replies: 4
Views: 2,268
Posted By markhatter
Pushing the Bloomberg client to a device

Hi

Has anyone been able to successfully push the Bloomberg client from the BES to their devices?

If so, how? I've put the files in c:\program files\common files\research in...
Forum: BES Admin Corner 12-18-2007, 09:56 AM
Replies: 13
Views: 1,939
Posted By markhatter
oooh

you do sound very technical indeed!(y)
Forum: BES Admin Corner 12-05-2007, 08:19 AM
Replies: 12
Views: 3,861
Posted By markhatter
yes

Yes you can do that, BES supports directory assistance. I beleive you need the additional NABS on the BES but it's all in the admin guide
Forum: BES Admin Corner 12-04-2007, 10:29 AM
Replies: 4
Views: 2,414
Posted By markhatter
its a good point

Not sure whether people are having sync issues or not. It's not always easy to tell until a meeting is missed or something like that.

Just wondered what the error meant and will normal syncing...
Forum: BES Admin Corner 12-03-2007, 11:36 AM
Replies: 5
Views: 741
Posted By markhatter
is it wrong

that RIM hide technical information from customer unless you pay for a higher level of support?

i.e. a customer has a BES issue, there is a known fix but RIM won't publish the details of the issue...
Forum: BES Admin Corner 12-03-2007, 05:08 AM
Replies: 4
Views: 2,414
Posted By markhatter
Calendar errors in the MAGT log

Hi

We are starting to see a lot of calendar sync aborts in the log:

OTAC Receiving calendar sync abort (4), session 0x4753CC56

Has anyone else seen these? Do they indicate a problem?
...
Forum: BES Admin Corner 11-27-2007, 10:00 AM
Replies: 24
Views: 3,174
Posted By markhatter
1. tell them to clear their desk 2. get...

1. tell them to clear their desk
2. get security to embarass them by walking them off the property
3. claim their PC as your own before their chair is cold
Forum: BES Admin Corner 11-16-2007, 09:55 AM
Replies: 7
Views: 1,508
Posted By markhatter
maybe?

The phone number is pulled from the SIM card have you set the phone number on the SIM ?
It should then populate the information on the BES
Forum: BES Admin Corner 10-31-2007, 10:08 AM
Replies: 5
Views: 2,272
Posted By markhatter
worked a charm!

thankyou
Forum: BES Admin Corner 10-31-2007, 09:49 AM
Replies: 5
Views: 2,272
Posted By markhatter
Phone number in blackberry manager

Hi
when I look at the user list through bb manager, I only see the phone number for a few users.

How do I update the list to show everyones phone numbers?

Thanks
Mark.
Forum: BES Admin Corner 10-31-2007, 06:39 AM
Replies: 92
Views: 11,916
Posted By markhatter
huh?

RIM have QA? First I've heard of it!

Bit harsh maybe but speaking as someone who used to work in ESS tech support at RIM, I know how frustrating this is for people.
Forum: BES Admin Corner 10-25-2007, 08:23 AM
Replies: 5
Views: 3,454
Posted By markhatter
pending count?

look for pending count in the MAGT log. Is it really high?
Forum: BES Admin Corner 10-18-2007, 06:22 AM
Replies: 25
Views: 20,227
Posted By markhatter
great idea

I melt mine down and make slippers for the homeless
Forum: BES Admin Corner 10-16-2007, 10:54 AM
Replies: 5
Views: 757
Posted By markhatter
you need to...

.... get the refid from the message and then trace it back through the logs to find out where the delay is.
(y)
Forum: BES Admin Corner 10-16-2007, 09:52 AM
Replies: 4
Views: 2,087
Posted By markhatter
hmmm

I know that doing a hard delete from the Lotus Notes mailfile can cause the deletion not to get pushed to the BlackBerry so I'm guessing you can't do it the other way round for the same reason.
...
Forum: BES Admin Corner 10-16-2007, 09:03 AM
Replies: 1
Views: 896
Posted By markhatter
Domino PIM sync and groups

Hi

Does anyone know if it's possible to sync groups in the personal nab or are we limited to just contacts?

Thanks
Mark.
:bb:
Forum: BES Admin Corner 10-09-2007, 09:22 AM
Replies: 0
Views: 1,185
Posted By markhatter
Red face Slow sync settings

Hi

Does anyone know what this log line means?

[40429] (09/28 01:53:39.155):{0x1464} {Jo Bloggs} OTAC slow sync, setting next sync for 6/10/2007, auto sync interval=7 range=14

It seems to...
Forum: BES Admin Corner 10-05-2007, 08:49 AM
Replies: 1
Views: 1,840
Posted By markhatter
Talking APB messages

Hi
I have a user who keeps getting APB's but I'm not sure why.
If I look up the noteID in his mail file, it says it's a deleted item.

[30413] (10/05 08:13:14.694):{0x1260} {joe bloggs/test}...
Forum: BES Admin Corner 10-04-2007, 09:48 AM
Replies: 0
Views: 1,003
Posted By markhatter
Unhappy Slow sync for calendar items

Hi
We have a situation where lots of users are reporting that their calendars are not in sync with their mail boxes (domino)

I want to force a slow sync on these devices to hopefully sort it out....
Forum: General BlackBerry Discussion 07-10-2006, 06:29 AM
Replies: 2
Views: 14,845
Posted By markhatter
Bes V Bis

BES - corporate solution, 3DES encryption, more functionality i.e. PIM sync, IT policies so BES admins can decide who can do what on their devices.

BIS - integrates with your personal email
Forum: General Legacy Device Discussion 06-21-2006, 07:52 AM
Replies: 10
Views: 1,132
Posted By markhatter
Contact KPN

The best thing to do is contact KPN (kpn.com)
and ask them to provide an unlock code.:bb:
Forum: General Legacy Device Discussion 05-18-2006, 02:30 AM
Replies: 18
Views: 1,522
Posted By markhatter
The definitive answer is YES!!! You can do...

The definitive answer is YES!!!

You can do this but you have to subscribed to Hotmails premium service which gives you the ability to use POP3 to retrieve the mail.
I think this is a bit of a rip...
Forum: General BlackBerry Discussion 03-15-2006, 09:42 AM
Replies: 4
Views: 3,841
Posted By markhatter
Have you logged into your webmail account and...

Have you logged into your webmail account and assigned the PIN to the account?
Also, you can push out a service book from there.

HTH
Mark
Forum: General Legacy Device Discussion 03-13-2006, 05:34 AM
Replies: 3
Views: 1,279
Posted By markhatter
If the phone number is not displaying, check to...

If the phone number is not displaying, check to see if you have content protection enabled.

Options>Security>General Settings

This option encrypts all data on the device so phone numbers from...
Forum: General Legacy Device Discussion 03-09-2006, 04:18 AM
Replies: 9
Views: 1,932
Posted By markhatter
Meassage size

Hiya

Attachments are not sent unless you request them. All that is sent is a 2k header until you request the full attachment.

The same is true for emails, if a large mail is delivered, you'll...
Forum: General BlackBerry Discussion 03-09-2006, 02:29 AM
Replies: 5
Views: 1,238
Posted By markhatter
Contact your carrier

Hiya

You will need to speak to your carrier to get it provisioned for BIS instead of BES.
They will then provide you with an internet mail account where you can integrate your POP3 mail

Cheers...
Forum: General Legacy Device Discussion 02-06-2006, 05:33 AM
Replies: 1
Views: 1,167
Posted By markhatter
Do you have the option "leave messages on the...

Do you have the option "leave messages on the server" set in outlook? (and also in your BIS account?)

If not, you will get odd results depending on which client receives the mail first

Cheers...
Forum: BES Admin Corner 01-18-2006, 12:09 PM
Replies: 7
Views: 1,808
Posted By markhatter
Email reconciliation is based on how busy the...

Email reconciliation is based on how busy the server is at the time.
Delivery of email always takes priority whilst other actions such as deletions, folder moves etc are given a lower priority.
...
Forum: General BlackBerry Discussion 01-12-2006, 09:21 AM
Replies: 4
Views: 815
Posted By markhatter
Most of the devices have a phone built in....

Most of the devices have a phone built in. However, you can just get a data (GPRS) plan and not have a phone tariff.
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