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Search: Posts Made By: PocketMac_Anne
Forum: Mac Users Corner 10-09-2008, 08:53 AM
Replies: 2
Views: 1,604
Posted By PocketMac_Anne
Hi, Have you contacted our support team at the...

Hi,

Have you contacted our support team at the web address below? This doesn't sound like something I'm aware of, so it would be very beneficial to both of us to sort through this together.

Thank...
Forum: Linux Users Corner 10-09-2008, 08:50 AM
Replies: 7
Views: 8,753
Posted By PocketMac_Anne
Hi, These are great questions, and exactly the...

Hi,

These are great questions, and exactly the sort of feedback we need. (Again, this is our first foray into the Linux world.)

I have to admit that the Xandros distribution was chosen at least in...
Forum: Linux Users Corner 10-08-2008, 05:16 AM
Replies: 7
Views: 8,753
Posted By PocketMac_Anne
PocketMac for BlackBerry, Linux Edition - request for testers

Hi all,

As you may have seen (link: Blackberry-Linux sync software (http://www.desktoplinux.com/news/NS9753307781.html)), we are currently beta testing a release of PocketMac for BlackBerry for the...
Forum: Mac Users Corner 09-27-2008, 01:01 AM
Replies: 3
Views: 2,197
Posted By PocketMac_Anne
Hi Andy, With the help of one of our support...

Hi Andy,

With the help of one of our support engineers, I found your ticket and have resent the advice.

Please let me know here or through the support system if this information reaches you and...
Forum: Mac Users Corner 09-20-2008, 09:24 PM
Replies: 4
Views: 1,242
Posted By PocketMac_Anne
Hi, PocketMac for BlackBerry 4.1.25 supports...

Hi,

PocketMac for BlackBerry 4.1.25 supports synching with both Entourage 2008 and Entourage 2004.

Hope this helps,

Anne
Forum: Mac Users Corner 09-20-2008, 09:22 PM
Replies: 2
Views: 2,450
Posted By PocketMac_Anne
Hi, I'm not a support engineer, but I believe...

Hi,

I'm not a support engineer, but I believe that means your password (as configured within PocketMac for BlackBerry) is incorrect.

I would suggest double-checking that setting and trying...
Forum: Mac Users Corner 09-18-2008, 07:13 AM
Replies: 2
Views: 1,235
Posted By PocketMac_Anne
Hi, PocketMac for BlackBerry can install...

Hi,

PocketMac for BlackBerry can install applications, as long as they're offered as alx/cod files. Most vendors, as far as I know, offer their applications in this format, or will provide them in...
Forum: Mac Users Corner 09-17-2008, 08:08 AM
Replies: 6
Views: 1,434
Posted By PocketMac_Anne
Hi, PocketMac for BlackBerry can only uninstall...

Hi,

PocketMac for BlackBerry can only uninstall apps that were installed using PocketMac for BlackBerry.

If these apps were installed using PocketMac, may I suggest you contact our support team...
Forum: Mac Users Corner 09-17-2008, 08:02 AM
Replies: 4
Views: 1,482
Posted By PocketMac_Anne
Hi, All of those suggestions usually work, which...

Hi,

All of those suggestions usually work, which is why we recommend them.

Could I ask you to say more about how you're trying to delete the application, and what happens when the delete doesn't...
Forum: Mac Users Corner 09-09-2008, 09:17 PM
Replies: 1
Views: 1,157
Posted By PocketMac_Anne
Hi, The driver contained in the various driver...

Hi,

The driver contained in the various driver updates mentioned elsewhere on this message board has been included in the 4.1.25 installation.

The .msi file type is an installer format for...
Forum: Mac Users Corner 09-08-2008, 08:23 PM
Replies: 4
Views: 1,548
Posted By PocketMac_Anne
Hi, I'm sorry, but that's above my level of...

Hi,

I'm sorry, but that's above my level of expertise.

However, I would suggest that you contact our support engineers directly at the web page below, so that they can better assist you.

Thank you!
Forum: Mac Users Corner 09-07-2008, 09:02 PM
Replies: 9
Views: 1,911
Posted By PocketMac_Anne
Hi, Thank you for the follow-up. I'll make sure...

Hi,

Thank you for the follow-up. I'll make sure that the Microsoft folks know about this issue.

Many thanks!
Forum: Mac Users Corner 09-07-2008, 09:20 AM
Replies: 18
Views: 4,923
Posted By PocketMac_Anne
Hi, I thank you for pointing that out about the...

Hi,

I thank you for pointing that out about the 8110, and I'll of course see that it's updated promptly.

I thank you for the additional feedback, and I'll share it with the development team.

Many...
Forum: Mac Users Corner 09-07-2008, 05:07 AM
Replies: 7
Views: 4,087
Posted By PocketMac_Anne
Hi, PocketMac can only uninstall applications...

Hi,

PocketMac can only uninstall applications and themes which were installed using PocketMac.

Hope that helps!
Forum: Mac Users Corner 09-07-2008, 05:05 AM
Replies: 9
Views: 3,869
Posted By PocketMac_Anne
Hi, While I don't know about some of these apps...

Hi,

While I don't know about some of these apps specifically, any apps that will sync to AddressBook/iCal or which have support for SyncServices can be used with PocketMac. Just configure the...
Forum: Mac Users Corner 09-07-2008, 05:01 AM
Replies: 5
Views: 911
Posted By PocketMac_Anne
Hi, May I suggest that you contact us directly...

Hi,

May I suggest that you contact us directly at the URL below so that we can assist you with the tasks-sync hang issue?

Thank you!
Forum: Mac Users Corner 09-07-2008, 04:56 AM
Replies: 5
Views: 1,310
Posted By PocketMac_Anne
Hi, PocketMac can only uninstall applications...

Hi,

PocketMac can only uninstall applications that aren't in-use on the BlackBerry; if you're having trouble uninstalling, may I suggest rebooting the BlackBerry, then using PocketMac to remove the...
Forum: Mac Users Corner 09-07-2008, 04:55 AM
Replies: 1
Views: 1,874
Posted By PocketMac_Anne
Hi, There is no support for Entourage contact...

Hi,

There is no support for Entourage contact photos at this time; unfortunately, Entourage itself does not allow us access to that data.

However, the most recent release (4.1.25) does have support...
Forum: Mac Users Corner 09-07-2008, 04:51 AM
Replies: 6
Views: 4,523
Posted By PocketMac_Anne
Hi, Please remember that if your drivers are...

Hi,

Please remember that if your drivers are still in-use by the Mac OS at the time of install, they can't be overwritten/updated by the installer. Please be sure to disconnect your BlackBerry...
Forum: Mac Users Corner 09-07-2008, 04:49 AM
Replies: 4
Views: 1,548
Posted By PocketMac_Anne
Hi, As part of its software package, PocketMac...

Hi,

As part of its software package, PocketMac must install drivers to allow the Mac to communicate with the BlackBerry. Mac OS X requires administrator-level rights in order to install drivers.

If...
Forum: Mac Users Corner 09-07-2008, 04:42 AM
Replies: 18
Views: 4,923
Posted By PocketMac_Anne
Hi, Thank you for the feedback. We're aware this...

Hi,

Thank you for the feedback. We're aware this is a key issue for many customers, and are working to make this happen.
Forum: Mac Users Corner 09-06-2008, 11:42 PM
Replies: 5
Views: 1,178
Posted By PocketMac_Anne
Hi, This is great feedback for us, which I'll...

Hi,

This is great feedback for us, which I'll pass on to our developers for inclusion in a future release.

Thank you!
Forum: Mac Users Corner 09-06-2008, 11:39 PM
Replies: 18
Views: 4,923
Posted By PocketMac_Anne
Hi, If I may, I'd like to invite anyone...

Hi,

If I may, I'd like to invite anyone experiencing difficulty synching to contact us directly for assistance at the URL below.

Thank you!
Forum: Mac Users Corner 09-06-2008, 11:34 PM
Replies: 9
Views: 1,911
Posted By PocketMac_Anne
Hi, The crash report you posted helps me narrow...

Hi,

The crash report you posted helps me narrow down the potential causes quite a bit, thank you.

The file referenced (which PocketMac's Entourage contacts sync component can't find) is a part of...
Showing results 1 to 24 of 24

 
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