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Forum: BES Admin Corner 01-09-2013, 10:21 AM
Replies: 5
Views: 4,041
Posted By MisterGriffiths
Re: BES SP4 setup.exe runs 5.0.3 installer! WTF?

Yes saw that, a problem with the Dispatcher restarting.

Shame RIM don't take the time to notify you that something has been pulled. They know I've downloaded it as you have to be registered and...
Forum: BES Admin Corner 01-09-2013, 10:05 AM
Replies: 5
Views: 4,041
Posted By MisterGriffiths
Re: BES SP4 setup.exe runs 5.0.3 installer! WTF?

Also odd that MR1 has been pulled. It was there on 27th November 2012 when I downloaded it.
Forum: BES Admin Corner 07-12-2012, 11:17 AM
Replies: 3
Views: 1,757
Posted By MisterGriffiths
Re: Tinkering with ServiceBooks of BES ?

I think you will find that the BES sends BES specific Service Books to the device but the carrier also sends its own Service Books too.
Forum: BES Admin Corner 06-11-2012, 05:21 AM
Replies: 5
Views: 2,359
Posted By MisterGriffiths
Re: Message Flow Reporting tool

Is the time on all your servers in sync?
Forum: BES Admin Corner 05-30-2012, 11:46 AM
Replies: 5
Views: 2,005
Posted By MisterGriffiths
Re: Internet/Intranet, proxy through MDS questions

With BESv4 I'm not sure how you are going to get that granually level of control.

You may be able to do something with BESv5 using a combination of BES to MDS relationships and proxy mappings.

You...
Forum: BES Admin Corner 05-30-2012, 11:21 AM
Replies: 5
Views: 1,482
Posted By MisterGriffiths
Re: How to turn off "Duress Alert" Sent Messages for a VIP Blackberry?

If you have Duress alerts enabled, you have to ensure users dont have passwords such as:

11111
aaaaa
etc
etc

As this will trigger the Duress Alert every time the user unlocks the device.

You can...
Forum: BES Admin Corner 05-30-2012, 08:21 AM
Replies: 5
Views: 2,005
Posted By MisterGriffiths
Re: Internet/Intranet, proxy through MDS questions

I have to be honest, I've read this post 3 times now and it hurts my head each time.

What I think we have here are a few seperate requirements:

1) You have 2 sets of users, those who can use the...
Forum: BES Admin Corner 05-30-2012, 08:11 AM
Replies: 5
Views: 1,482
Posted By MisterGriffiths
Re: How to turn off "Duress Alert" Sent Messages for a VIP Blackberry?

Doesn't it only send a Duress notification if the user enters the duress password to unlock the device?

Or has this user set a password with all the same characters?
Forum: BES Admin Corner 05-30-2012, 07:48 AM
Replies: 5
Views: 2,359
Posted By MisterGriffiths
Re: Message Flow Reporting tool

MTH: Message To Handheld
MFH: Message From Handheld
Forum: BES Admin Corner 05-25-2012, 09:32 AM
Replies: 30
Views: 7,599
Posted By MisterGriffiths
Forum: BES Admin Corner 05-25-2012, 08:57 AM
Replies: 30
Views: 7,599
Posted By MisterGriffiths
Re: Images not showing in Blackberry browser

Have you got 'Scalable Sockets' and 'Use Scalable HTTP' enabled?
Forum: BES Admin Corner 05-25-2012, 05:15 AM
Replies: 30
Views: 7,599
Posted By MisterGriffiths
Re: Images not showing in Blackberry browser

Still worth flashing one to see if it is device related.
Forum: BES Admin Corner 05-25-2012, 04:55 AM
Replies: 30
Views: 7,599
Posted By MisterGriffiths
Re: Images not showing in Blackberry browser

Go for a device reflash maybe.
Forum: BES Admin Corner 05-24-2012, 09:55 AM
Replies: 30
Views: 7,599
Posted By MisterGriffiths
Forum: BES Admin Corner 05-24-2012, 07:40 AM
Replies: 4
Views: 1,307
Posted By MisterGriffiths
Re: BES Admin Account moved to user group

palthainon,

I do not know if this is supported but I have just tested it in the lab and it worked ok for me. you may want to take further advice from others before proceeding with this as it may...
Forum: BES Admin Corner 05-24-2012, 04:06 AM
Replies: 4
Views: 1,307
Posted By MisterGriffiths
Re: BES Admin Account moved to user group

Don't suppose you created an internal BlackBerry Administration Service account when you installed the first BAS?
Forum: BES Admin Corner 05-22-2012, 09:29 AM
Replies: 20
Views: 2,906
Posted By MisterGriffiths
Re: Message prepopulation doesn´t work

That said, Michael0, I think it is time you looked at a fresh activation (wiped account and wiped device)
Forum: BES Admin Corner 05-22-2012, 09:27 AM
Replies: 20
Views: 2,906
Posted By MisterGriffiths
Re: Message prepopulation doesn´t work

I'm guessing this Reg Key is the workaround for that which Michael0 has already applied.

regkey:
ForceMsgPrepopOnActivation = 1
Forum: BES Admin Corner 05-22-2012, 04:57 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Forum: BES Admin Corner 05-21-2012, 10:17 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

Karma always gratefully received.

Might also be worth setting some of the BlackBerry Balance IT Policy Settings.

These are under Personal Devices tab within the policy settings.

There are a few...
Forum: BES Admin Corner 05-21-2012, 09:11 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

If your BES configuration is pretty much out of the box, then the Policy will automatically be sent to the devices after you make a change.

Forgive me for I forget what the default time is for the...
Forum: BES Admin Corner 05-21-2012, 09:01 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

In which case, you need to just leave the proxy mapping for your Intranet on the MDS and reverse those IT Policy items you configured.

Device-Only Items > Enable WAP Config = False or True (up to...
Forum: BES Admin Corner 05-21-2012, 08:49 AM
Replies: 6
Views: 2,335
Posted By MisterGriffiths
Re: Worker Thread *** Busy Working *** Event CHECK_FB_CACHE_EXPIRY

KB31144-Non responsive worker threads on the BlackBerry Mailbox Agent due to high CPU usage (http://www.blackberry.com/btsc/KB31144)

New KB posted 4 days ago.
Forum: BES Admin Corner 05-21-2012, 08:46 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

My friend, you have just hit the same obstacle Ive hit recently. I'm told that the newer versions of apps such as Facebook and Twitter have had their APIs changed and are now considered more of a...
Forum: BES Admin Corner 05-21-2012, 07:26 AM
Replies: 9
Views: 1,015
Posted By MisterGriffiths
Re: Gradual removal deployed app from userbase

For me the BAS is a breakthrough. We have separate Admin people across the globe who all require access to BES and having to set them up with an MMC was a right royal pain in the rear. I do agree...
Forum: BES Admin Corner 05-21-2012, 07:17 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

Your IT Policy configs are all spot-on.

Maybe try without the PAC and just manually configure the proxy mappings to your proxy server, this will at least identify if your MDS server can pass page...
Forum: BES Admin Corner 05-21-2012, 07:08 AM
Replies: 20
Views: 2,906
Posted By MisterGriffiths
Re: Message prepopulation doesn´t work

If you have set the following, it will only sync email which is either 12 days old or less and up to 299 messages. It will stop at whichever of these thresholds it hits first. So even if there are...
Forum: BES Admin Corner 05-21-2012, 05:42 AM
Replies: 20
Views: 2,906
Posted By MisterGriffiths
Re: Message prepopulation doesn´t work

I assume when you say old emails they are not older than 12 days?

Did you also check the 'Days To Keep Messages' setting on the handheld as suggested by Knottyrope.

Might be worth starting again,...
Forum: BES Admin Corner 05-21-2012, 05:29 AM
Replies: 9
Views: 1,015
Posted By MisterGriffiths
Re: Gradual removal deployed app from userbase

Chris, I don't think you need to worry about any duuurrrr'ing from us. We've all had those moments with BES I am sure.

I've been in the somewhat fortunate position of never having to replace an app...
Forum: BES Admin Corner 05-18-2012, 11:52 AM
Replies: 1
Views: 3,123
Posted By MisterGriffiths
Re: Calendar sync between BB and Outlook 2010

Is this only affecting a single user or all users?

Is the affected user(s) on the same mailbox server as other users who are not affected by this problem?

Have you attempted a re-activation.

Maybe...
Forum: BES Admin Corner 05-18-2012, 11:42 AM
Replies: 9
Views: 1,015
Posted By MisterGriffiths
Re: Gradual removal deployed app from userbase

Have you tried first changing the disposition of the software config from Required to Optional.

Are you permitted to ask your users to then delete the app themselves or does this have to be done...
Forum: BES Admin Corner 05-18-2012, 11:36 AM
Replies: 20
Views: 2,906
Posted By MisterGriffiths
Re: Message prepopulation doesn´t work

Are the emails actually in the Inbox Folder and not in a subfolder or another folder outside of the Inbox Folder?

Check the Redirection Settings for the user under the Email Tab on the BAS. Maybe...
Forum: BES Admin Corner 05-18-2012, 11:24 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

Good luck, let us know how you get on.
Forum: BES Admin Corner 05-18-2012, 11:12 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

From Memory:

If you require authentication you will need to enable Authentication Support

Navigate to BlackBerry Solution Topology > BlackBerry Domain > Component View > MDS Connection...
Forum: BES Admin Corner 05-18-2012, 10:54 AM
Replies: 19
Views: 2,427
Posted By MisterGriffiths
Re: Connecting device to local web server

When you say local webserver, do you mean you want all your BlackBerry browser traffic to be router via your internal Proxy Servers or are you trying to access your Intranet from the BlackBerry?
Forum: BES Admin Corner 05-18-2012, 10:48 AM
Replies: 3
Views: 1,010
Posted By MisterGriffiths
Re: How to turn on OOF on BAS on 5.0.3.31?

Battery Pull on device, Restart Sync Service on Server, Resend Service Books.
Forum: BES Admin Corner 05-16-2012, 10:59 AM
Replies: 3
Views: 1,545
Posted By MisterGriffiths
Re: BES HA scripting query

" -list -ha_status and -set_server_failover_mode / -set_connection_failover_mode"

I'm going to check these out myself.

Thanks for that.
Forum: BES Admin Corner 04-26-2012, 02:31 AM
Replies: 8
Views: 2,153
Posted By MisterGriffiths
Re: Out of office

I'm not looking for your support here so I haven't given more detail. Maybe bother to actually read what I wrote and my question at the end before throwing your toys out the pram.
Forum: BES Admin Corner 04-25-2012, 12:52 PM
Replies: 8
Views: 2,153
Posted By MisterGriffiths
Re: Out of office

We have intermittent issues with OOF. We have Content Protection enabled on all our handhelds. In order to analyse the issue we need to run the handheld event logging in debug mode but you can't do...
Forum: BES Admin Corner 04-25-2012, 12:24 PM
Replies: 6
Views: 2,335
Posted By MisterGriffiths
Re: Worker Thread *** Busy Working *** Event CHECK_FB_CACHE_EXPIRY

When we deployed, I'm pretty sure the compatibility matrix had 8211 as the recommended version. Actually I don't think 8244 had been released.

Have just check the matrix again and you are correct,...
Forum: BES Admin Corner 04-25-2012, 12:12 PM
Replies: 17
Views: 1,487
Posted By MisterGriffiths
Re: Sync issue! Where to start.

As a test, could you apply a policy that does allow wifi to one of the affected devices.

Also, and sorry if you've already looked at this but have they definitely checked the Email Reconciliation...
Forum: BES Admin Corner 04-25-2012, 12:03 PM
Replies: 17
Views: 1,487
Posted By MisterGriffiths
Re: Sync issue! Where to start.

Do you actively prevent devices connecting to wifi using an IT Policy. If not, you should be able to connect your device to wifi (your home broadbandm, etc).
Forum: BES Admin Corner 04-25-2012, 12:01 PM
Replies: 6
Views: 2,335
Posted By MisterGriffiths
Re: Worker Thread *** Busy Working *** Event CHECK_FB_CACHE_EXPIRY

Well, it's SP3 and native Exchange 2010 so it should be using EWS. We do have CDO 1.2.1 (6.5.8211.0) running on the BES Application Servers.

We've checked all the usual stuff (permissions, IIS,...
Forum: BES Admin Corner 04-25-2012, 11:57 AM
Replies: 17
Views: 1,487
Posted By MisterGriffiths
Re: Sync issue! Where to start.

Have you tried connecting a device over Wifi?
Forum: BES Admin Corner 03-12-2012, 01:04 PM
Replies: 3
Views: 1,545
Posted By MisterGriffiths
Re: BES HA scripting query

You could use pstools "psservice" to determine where your service is running:

psservice \\server1 query "blackberry mailstore service"
psservice \\server2 query "blackberry mailstore service"

The...
Forum: BES Admin Corner 03-12-2012, 12:06 PM
Replies: 6
Views: 2,335
Posted By MisterGriffiths
Worker Thread *** Busy Working *** Event CHECK_FB_CACHE_EXPIRY

Since moving all our BlackBerry users (on BES 5.0.3 MR4) over to Exchange 2010 (SP1 RU3) the MAGT logs appear to have an increased number of log entries relating to *** Busy Working *** Worker Thread...
Forum: BES Admin Corner 11-16-2011, 11:59 AM
Replies: 3
Views: 1,429
Posted By MisterGriffiths
Re: BES Express v5.0.2 Maintenance Release 1 for Exchange missing

You can normally jump Service Packs so it's no problem going from SP2 to SP3. You will ofcourse need to install SP3 and then SP3 MR1 afterwards.

The Release Notes will advise you if you need to do...
Forum: BES Admin Corner 11-16-2011, 11:07 AM
Replies: 21
Views: 3,885
Posted By MisterGriffiths
Re: Event ID 20216 calendar sync Exch 2010

Good stuff. Do report back and let us know how you get on.
Forum: BES Admin Corner 11-16-2011, 10:42 AM
Replies: 21
Views: 3,885
Posted By MisterGriffiths
Re: Event ID 20216 calendar sync Exch 2010

Are you running Exchange 2010 SP1?
Forum: BES Admin Corner 11-16-2011, 10:13 AM
Replies: 21
Views: 3,885
Posted By MisterGriffiths
Re: Event ID 20216 calendar sync Exch 2010

I'd perhaps consider starting from scratch. Unassign BESAdmin from BESPolicy, delete BESPolicy and then recreate BES Policy again as per the document.
Showing results 1 to 50 of 203

 
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