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Forum: BES Admin Corner 11-24-2011, 07:47 AM
Replies: 1
Views: 1,971
Posted By dodgydane
BAS: issues logging in

Hi,

I upgraded from 4.1.7 to 5.0.
Everything works except for the fact that I can't log in to the BAS.

I created a BAS account during the install; the one called admin.

When logging in with those...
Forum: BES Admin Corner 11-24-2011, 07:17 AM
Replies: 4
Views: 3,883
Posted By dodgydane
Re: cannot upgrade to bes 5.0.3 mr5

Hi,

The last bit of that log seems to indicate it is am issue connecting to the data base:

::ConnectToDB: COM Error 0x80004005 - Unspecified error - Source:Microsoft SQL Server Native Client 10.0 -...
Forum: BES Admin Corner 05-20-2011, 07:45 AM
Replies: 2
Views: 2,245
Posted By dodgydane
BES > BES Express using Transporter Tool

I know this is not meant to work but I know others have managed to get it working.
Upgrading from BPS to BES Express (NOT SUPPORTED) Vision One IT Consulting...
Forum: BES Admin Corner 05-05-2011, 02:38 AM
Replies: 7
Views: 3,924
Posted By dodgydane
Re: Unable to move users using transporter tool, Lotus Notes

Thank you. I'm not as hot on Notes as I am on Exchange. We changed the permissions on the State folder which worked a treat.
Forum: BES Admin Corner 05-04-2011, 09:03 AM
Replies: 7
Views: 3,924
Posted By dodgydane
Unable to move users using transporter tool, Lotus Notes

Hi,

Trying to move users from Lotus BES 4.1.6 to BES 5.0.3 using the transporter tool however I get the below error when I press preview.

(05/04 14:45:38) Preparing to process 1 users
(05/04...
Forum: BES Admin Corner 03-04-2011, 11:26 AM
Replies: 1
Views: 1,188
Posted By dodgydane
Single BES Express with 1000 users; low on resources

I have an BES Express server (in Windows 2008 R2) with just over 1000 users.
It has started having reconciliation issues and running low on resources.
The database is on a separate SQL server.

Would...
Forum: General BlackBerry Discussion 10-29-2010, 04:40 AM
Replies: 0
Views: 1,035
Posted By dodgydane
UK Directory Enquieries App

Hi,

Does anyone know if there is a Directory Enquieries App?
I checked my App World but couldn't find anything.

Our users are making a lot off calls to 118 118 which we want to avoid.

Am I right...
Forum: BES Admin Corner 10-20-2010, 10:44 AM
Replies: 1
Views: 2,559
Posted By dodgydane
..oh and i have tested the attachment server in...

..oh and i have tested the attachment server in BlackBerry Server Configuration and that works fine.
Forum: BES Admin Corner 10-20-2010, 10:33 AM
Replies: 1
Views: 2,559
Posted By dodgydane
Attachment Server Not Found

One of our customer has an issue where they can't view attachments on the their devices and get the error "Attachment Server Not found". Had a quick search in the forum but didn't find anything that...
Forum: BES Admin Corner 09-14-2010, 02:33 PM
Replies: 2
Views: 860
Posted By dodgydane
OK...well then I tested it and it didn't work in...

OK...well then I tested it and it didn't work in this environment I guess is the conclusion...hehe....

...as long as there are not specific guidelines that says 150 users max at one time or...
Forum: BES Admin Corner 09-14-2010, 02:23 PM
Replies: 3
Views: 1,398
Posted By dodgydane
It sounds like you are talking about what I...

It sounds like you are talking about what I normally call "small" bes.
There used to be (well I guess still is in some way) "small" bes which could take up to 15 users and "full" bes which could take...
Forum: BES Admin Corner 09-14-2010, 02:13 PM
Replies: 2
Views: 860
Posted By dodgydane
Max amount of users you can create in one go?

So today I created about 200 users on BES 5 which was the whole directory.
Exchange crashed because of excessive logging which I must admit I have never seen before; I guess it was logging the...
Forum: BES Admin Corner 09-03-2010, 05:24 AM
Replies: 1
Views: 2,145
Posted By dodgydane
Test Attachment service on BES 5

Hi,

How do you test the attachment service on BES 5?
On my own BES it is in server configuration because it was upgraded.

On my customers BES the tast attachment service tab is not there and I...
Forum: BES Admin Corner 07-06-2010, 09:45 AM
Replies: 2
Views: 948
Posted By dodgydane
I'm sure you had a look at this: FT.com /...

I'm sure you had a look at this: FT.com / Services & tools / News tracking / FT mobile (http://www.ft.com/servicestools/newstracking/ftmobile)
and I'm sure you want to deploy it so the user don't...
Forum: BES Admin Corner 07-06-2010, 09:43 AM
Replies: 7
Views: 2,200
Posted By dodgydane
Have you checked the MAGT logs for errors and run...

Have you checked the MAGT logs for errors and run the IEMS test?
Forum: BES Admin Corner 07-06-2010, 04:55 AM
Replies: 2
Views: 1,317
Posted By dodgydane
Ok....just saw I posted this in "General legacy...

Ok....just saw I posted this in "General legacy device discussion" when I was meant to post it in "General Discussion"
I'm having one of those days!!

Moderators....would you mind moving my thread to...
Forum: BES Admin Corner 07-06-2010, 04:48 AM
Replies: 2
Views: 1,317
Posted By dodgydane
IT Policy error

Not sure if I should have posted this in the BESadmin section.
Anyway here goes...
BES (v5) crashed....reinstalled on new server with new database....reactivated one device but on BES gets "IT...
Forum: BES Admin Corner 06-07-2010, 06:17 AM
Replies: 1
Views: 1,182
Posted By dodgydane
I see this in the MAST log. Not sure if that...

I see this in the MAST log. Not sure if that measn anything. I tried to search for a the BTSC but didn't find any articles:
[30000] (06/04 13:39:25.718):{0x2378} ADO ConnectionTimeout value =...
Forum: BES Admin Corner 06-07-2010, 04:35 AM
Replies: 1
Views: 1,182
Posted By dodgydane
BES 4.1 uninstall, BESX install, BESX not working; help

SBS 2003 was running BES 4.1 without any problems.
Uninstalled it and installed BESX.
Services start fine but the BAS doesn't open.
I looked in the BAS log but no errors as such.
It create two BAS...
Forum: BES Admin Corner 05-11-2010, 01:32 AM
Replies: 1
Views: 659
Posted By dodgydane
My first Groupwise install

I have agreed to help a client install BES for Groupwise but I'm an Exchange person and know nothing about Groupwise.
I'm just rerading through the install guide and all the hardware pre-reqs are...
Forum: BES Admin Corner 07-10-2009, 04:26 AM
Replies: 3
Views: 1,036
Posted By dodgydane
Intermittent email reconciliation

I seem to remember a KB article on this saying something about if the mailbox was big it might cause intermittent email reconciliation.
I tried searching for it but I can't find it.
Does anyone have...
Forum: BES Admin Corner 07-10-2009, 04:10 AM
Replies: 5
Views: 3,080
Posted By dodgydane
You wouldn't happen to have the info for UK...

You wouldn't happen to have the info for UK carries?
:)
Forum: General BlackBerry Discussion 07-09-2009, 03:02 AM
Replies: 6
Views: 835
Posted By dodgydane
You wouldn't have the problem if you were on BES...

You wouldn't have the problem if you were on BES but I don't think there is a way around it if you sync manually.
Forum: BES Admin Corner 07-08-2009, 05:53 AM
Replies: 1
Views: 855
Posted By dodgydane
Please ignore. The BES had been restarted and the...

Please ignore.
The BES had been restarted and the BlackBerry sync service was set to manual so hadn't started.
After this was started all seems to be working fine.
Forum: BES Admin Corner 07-08-2009, 04:54 AM
Replies: 1
Views: 855
Posted By dodgydane
Contacts not syncing, BES 4.1.6

BES 4.1.6
Exchange 2003

Contacts used to synchronise but after an BES SP upgrade performed by someone else it stopped working.
I had a look in logs but there are no errors what-so-ever.
There were...
Forum: BES Admin Corner 07-08-2009, 04:07 AM
Replies: 6
Views: 2,686
Posted By dodgydane
Also, are all other users working OK? Did it ever...

Also, are all other users working OK?
Did it ever work or has it always been like this?
Forum: General BlackBerry Discussion 07-08-2009, 03:58 AM
Replies: 6
Views: 835
Posted By dodgydane
So it does complete without errors? Did it take...

So it does complete without errors?
Did it take this long the first time you synced or is this the first time you're syncing?
Forum: BES Admin Corner 07-01-2009, 10:12 AM
Replies: 8
Views: 1,273
Posted By dodgydane
Or you know what, maybe it was me that broke an...

Or you know what, maybe it was me that broke an upgrade once because I wasn't at the right sp level.....was told I had to upgrade to the latest SP and maybe i just made it part of my "best practise"...
Forum: BES Admin Corner 07-01-2009, 09:52 AM
Replies: 8
Views: 1,273
Posted By dodgydane
That's what I was told by someone at RIM once but...

That's what I was told by someone at RIM once but if that incorrect apologies.
Do you know at when you need top be at a specific SP level because I never heard of that and would be good to know for...
Forum: BES Admin Corner 07-01-2009, 07:03 AM
Replies: 8
Views: 1,273
Posted By dodgydane
Yes version 5 is chargeable though not sure if...

Yes version 5 is chargeable though not sure if Vodafone can get you a special deal?

You can get the SP from here:

https://www.blackberry.com/Downloads/entry.do?code=7B66B4FD401A271A1C7224027CE111BC
Forum: BES Admin Corner 07-01-2009, 04:43 AM
Replies: 8
Views: 1,273
Posted By dodgydane
Before upgrading to a new version always make...

Before upgrading to a new version always make sure you've applied the latest service pack, so upgrade to SP7 for version 4.

I would definitely look at moving to 5.0 because once handheld 5 is...
Forum: General BlackBerry Discussion 06-30-2009, 05:35 AM
Replies: 12
Views: 2,301
Posted By dodgydane
What about the original user "Joe...

What about the original user "Joe Hamster"?
Forum: BES Admin Corner 06-30-2009, 05:03 AM
Replies: 9
Views: 2,936
Posted By dodgydane
This doesn't seem like it would be the right...

This doesn't seem like it would be the right solution because if for whatever reason one of the other service books got corrupted and you had to resend the service books they would receive the ALP...
Forum: General BlackBerry Discussion 06-29-2009, 08:05 AM
Replies: 12
Views: 2,301
Posted By dodgydane
hmmm....normally I would say open the message...

hmmm....normally I would say open the message with a red cross and see what the error message is.

I think this means that it's trying to activate against her account too:

...
Forum: General BlackBerry Discussion 06-29-2009, 05:41 AM
Replies: 12
Views: 2,301
Posted By dodgydane
Have you looked in the logs for errors in...

Have you looked in the logs for errors in there?
maybe have a look in the MAGT log.

What happens when you try to send an email from the device after it has been activated?
Is there a red cross or...
Forum: General BlackBerry Discussion 06-29-2009, 04:17 AM
Replies: 12
Views: 2,301
Posted By dodgydane
Are you able to connect the device to the BES and...

Are you able to connect the device to the BES and assign the device?

Also, have you spoken to your provider whether the device is provisioned correctly?
(It's always the first thing I check)
Forum: General BlackBerry Discussion 06-29-2009, 04:12 AM
Replies: 2
Views: 779
Posted By dodgydane
Can you receive pins?

Can you receive pins?
Forum: BES Admin Corner 06-18-2009, 05:24 AM
Replies: 7
Views: 4,534
Posted By dodgydane
haha...oops..... I'll downgrade it. tried...

haha...oops.....
I'll downgrade it.

tried logging in from a pc with IE6 but get Page Can't be displayed.
tralalalala......

All I need to do is set an activation password.
How frustrating!
:)
Forum: BES Admin Corner 06-18-2009, 05:02 AM
Replies: 10
Views: 39,185
Posted By dodgydane
I'm applying MR1 now too. I'm having other...

I'm applying MR1 now too.
I'm having other problems but I've started another thread about that.
Forum: BES Admin Corner 06-18-2009, 05:00 AM
Replies: 7
Views: 4,534
Posted By dodgydane
BES 5: upgraded to IE 8 now can't get past login screen

I'm getting increasingly frustrated though I'm not sure if it's my own fault.
Just as I thought it was working I decided to upgrade to IE 8 and now I can't get past the login screen.
I type in my...
Forum: BES Admin Corner 06-18-2009, 02:24 AM
Replies: 10
Views: 39,185
Posted By dodgydane
ermmm....quite bizarrely this has now started...

ermmm....quite bizarrely this has now started working.
I managed to send the request to delete the device data this morning.

Also, the admin service interface has been responding slow though this...
Forum: BES Admin Corner 06-17-2009, 09:30 AM
Replies: 10
Views: 39,185
Posted By dodgydane
I get the same: The request could not be...

I get the same:
The request could not be completed.

I can't believe that I have never had to use it for 4 years but have always known where the setting was and now that I need it I can't get it to...
Forum: BES Admin Corner 06-17-2009, 08:50 AM
Replies: 10
Views: 39,185
Posted By dodgydane
BES 5: wipe device remotely

Where is the setting to wipe a device remotely within BES v 5?
Forum: BES Admin Corner 06-05-2009, 08:56 AM
Replies: 1
Views: 4,006
Posted By dodgydane
...forget that...... logged in with...

...forget that......
logged in with "admin".....and the password I must have set at some point....works...
Forum: BES Admin Corner 06-05-2009, 08:51 AM
Replies: 1
Views: 4,006
Posted By dodgydane
Can't log in to BES 5 with besadmin account

I've upgraded my BES to 5 but I can't log into the administration service with the BESadmin account.
I tried logging in with my user account and that seemed to work.

No ideas what to look...
Forum: BES Admin Corner 05-13-2009, 04:05 AM
Replies: 2
Views: 2,416
Posted By dodgydane
Here's what I ended up doing yesterday. Rebooted...

Here's what I ended up doing yesterday.
Rebooted the exchange and then the regkey appeared, I then created a new key as per article, restarted the services and that seems to have fixed it.
Forum: BES Admin Corner 05-12-2009, 05:58 AM
Replies: 2
Views: 2,416
Posted By dodgydane
Message delivery delay

Running BPS (installed yesterday)
Exchange 2007.

The devices can send and they are received immediately on outlook and when I force reconciliation it happens instantly however there is a delay in...
Forum: BES Admin Corner 05-05-2009, 09:46 AM
Replies: 318
Views: 44,653
Posted By dodgydane
yeah you're probably right....was just trying to...

yeah you're probably right....was just trying to find a reason why they might put it at 100% and this is the only thing I could come up with.
Surely no one passes these then?
The beta exams aren't...
Forum: BES Admin Corner 05-05-2009, 09:18 AM
Replies: 318
Views: 44,653
Posted By dodgydane
This just reminded me that I need to schedule my...

This just reminded me that I need to schedule my next exam.

I guess it makes sense that Beta's need 100% because at that point they haven't figured out what the pass mark will be; they need these...
Forum: BES Admin Corner 05-05-2009, 09:14 AM
Replies: 2
Views: 3,767
Posted By dodgydane
Yikes.....can't remember to be honest. It was...

Yikes.....can't remember to be honest.

It was most likely a permission issue.

I think if it would have been anything out of the ordinary i would have posted it on here.
Because i do BB support for...
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