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Search: Posts Made By: controlair
Forum: BES Admin Corner 01-07-2009, 05:37 PM
Replies: 4
Views: 1,525
Posted By controlair
firewall setting for BES server

When reviewing our firewall I noticed a terrible setting -- We have allowed all traffics from the Internet inbound to the BES server.

This is definitely a security loop and I need to modify it...
Forum: RIM Software 12-31-2008, 05:35 PM
Replies: 2
Views: 1,071
Posted By controlair
There is only one folder under that location,...

There is only one folder under that location, which is the one that I installed today....
Forum: RIM Software 12-31-2008, 05:27 PM
Replies: 2
Views: 1,071
Posted By controlair
Additional copy of OS showed up in Desktop Manager

I have Desktop Manager 4.7 and I just installed BB Curve 4.5 which was officially downloaded from AT&T site (8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT&T.exe) today.

However after I connect a...
Forum: BES Admin Corner 11-17-2008, 06:23 PM
Replies: 1
Views: 1,304
Posted By controlair
Updating device software (OS) from BES

Is it possible to push device OS update from the BES to BB's over the air?
How do I do that?
Forum: General 9000 Series Discussion - Bold 11-14-2008, 05:35 PM
Replies: 6
Views: 3,873
Posted By controlair
Unfortunately it is AT&T. So no way to turn it...

Unfortunately it is AT&T. So no way to turn it off through BES policy, either?
Forum: General 9000 Series Discussion - Bold 11-14-2008, 05:25 PM
Replies: 6
Views: 3,873
Posted By controlair
Turning off 3G on the BOLD?

My VP is having a problem that whenever he's connected to 3G on his newly acquired BOLD, the signal strength drops so low and call quality is very bad, he is using the same SIM card as before, and...
Forum: BES Admin Corner 09-05-2008, 04:26 PM
Replies: 5
Views: 826
Posted By controlair
So I can only get this done through the carrier...

So I can only get this done through the carrier or RIM, at this stage, right ?

The right thing to do should be wiping it before making any changes to the relationship between an active account...
Forum: BES Admin Corner 09-05-2008, 04:15 PM
Replies: 5
Views: 826
Posted By controlair
Do I still have ability to wipe this device?

One of our users lost his Curve, we issued a replacement device with a different phone number / different SIM immediately. After three days the old device still can't be found, so we believe it is...
Forum: General 8300 Series Discussion - Curve 08-08-2008, 03:10 PM
Replies: 735
Views: 124,662
Posted By controlair
Yes, we are on BES 4.1 (SP4)

Yes, we are on BES 4.1 (SP4)
Forum: General 8300 Series Discussion - Curve 08-08-2008, 12:41 PM
Replies: 735
Views: 124,662
Posted By controlair
Upgraded my 8310 to 4.5.0.55 and GPS is GONE?? I...

Upgraded my 8310 to 4.5.0.55 and GPS is GONE?? I don't see it under Settings - Options, and whenever I launch Google Maps, the whole device crashed...
Forum: BES Admin Corner 08-05-2008, 09:48 AM
Replies: 3
Views: 988
Posted By controlair
So "new OS" means which version above ?

So "new OS" means which version above ?
Forum: BES Admin Corner 08-04-2008, 05:57 PM
Replies: 3
Views: 988
Posted By controlair
Is DST 2007 patch still needed in new devices?

When I created the DST 2007 patch configuration in early 2007, I added it into the default policy which automatically applies to all devices.

One and half years passed by, most of our users got...
Forum: BES Admin Corner 07-31-2008, 01:03 PM
Replies: 0
Views: 1,277
Posted By controlair
Which rule in this IT policy is blocking Google Maps?

I have configured a policy which restricts all items requested by the manager, but Google Maps stopped working, too. Could someone please tell me which one I should modify, to make that working?
...
Forum: BES Admin Corner 07-24-2008, 04:03 PM
Replies: 6
Views: 1,173
Posted By controlair
wonderful!! I was able to restrict everything I...

wonderful!! I was able to restrict everything I like to, thank you penguin3107 and fbrimm ! On last thing I need to do for these users, although it does to match the subject of this thread (i don't...
Forum: BES Admin Corner 07-24-2008, 03:47 PM
Replies: 6
Views: 1,173
Posted By controlair
Thanks for the link, 2 out of 3 questions were...

Thanks for the link, 2 out of 3 questions were answered, but I didn't find how to restrict setting personal email from that FAQ.
Forum: BES Admin Corner 07-24-2008, 01:51 PM
Replies: 6
Views: 1,173
Posted By controlair
How do I make a IT policy to restrict these?

We are issuing 20 Blackberry Curve's to technicians which we want to restrict the following activities:

- setting up personal emails
- using any version of web browser to access the Internet
-...
Forum: BES Admin Corner 07-02-2008, 05:22 PM
Replies: 3
Views: 1,134
Posted By controlair
On our BES, I only see restriction available on...

On our BES, I only see restriction available on the following applications: Other Message service, other browser service, Yahoo Messenger, AIM, ICQ, IM, and Google Talk. Am I missing something here?...
Forum: BES Admin Corner 07-02-2008, 04:10 PM
Replies: 3
Views: 1,134
Posted By controlair
How do I block access to applications by IT policy?

Our users went to the "AT&T Mall" and shopped for something, I would like to disable access to that application from the BES, I believe it's possible but I just don't know how....

Could someone...
Forum: General 8100 Series Discussion - Pearl 06-30-2008, 11:11 AM
Replies: 0
Views: 603
Posted By controlair
Reconciliation function disppearing ?

We have 40 users under BES using 6~7 different models of BB, but this problem keeps happening on some users using AT&T Pearl 8100 (We don't have those newer Pearl's).

The "Reconcile Now" function...
Forum: General 8300 Series Discussion - Curve 06-25-2008, 06:19 PM
Replies: 5
Views: 2,779
Posted By controlair
Thanks, that does work well on one single device....

Thanks, that does work well on one single device. I then tried to add that into IT Policy on our BES, but I browsed through the tree and look over 100+ options, it wasn't there. Is it not possible...
Forum: General 8300 Series Discussion - Curve 06-25-2008, 06:12 PM
Replies: 5
Views: 2,779
Posted By controlair
We have, and actually we have two layers of spam...

We have, and actually we have two layers of spam scanner. But there is no perfect rules to block every single of them correctly without false negative or false positive detection.
Forum: General 8300 Series Discussion - Curve 06-24-2008, 12:27 PM
Replies: 5
Views: 2,779
Posted By controlair
Configure a Curve to show emails only under Inbox

I know how to navigate through different folders, but when I move an email into a sub-folder on my desktop Outlook, that means I don't want to see it for now, but on the BB device, although there is...
Forum: General BlackBerry Discussion 06-06-2008, 11:28 AM
Replies: 8
Views: 8,145
Posted By controlair
Any other alternatives? I found out the Rove...

Any other alternatives?

I found out the Rove software cost $95, it's really expensive, considering a brand new Curve only cost us $75.
Forum: General BlackBerry Discussion 04-22-2008, 05:20 PM
Replies: 8
Views: 8,145
Posted By controlair
remote desktop software for the Curve?

I need to make remotre desktop (to Windwos XP machines) available on a coupel Curve's we have here, what would be the best software for this service?
Forum: BES Admin Corner 04-03-2008, 04:25 PM
Replies: 1
Views: 820
Posted By controlair
Exchange & BES hosting service?

I am an IT guy who's maintaining our Exchange and BES, I am helping a friend who owns a small business to setup his first network and computers.

Currently he is the only person who uses computer...
Forum: General 8100 Series Discussion - Pearl 07-24-2007, 09:18 AM
Replies: 2
Views: 742
Posted By controlair
John, 1. I am the BES admin. 2. I know...

John,

1. I am the BES admin.

2. I know how to do the activation, but my problem was -- When I did handheld software upgrade before, everything used to be preserved, but in this new one, the...
Forum: General 8100 Series Discussion - Pearl 07-23-2007, 05:36 PM
Replies: 2
Views: 742
Posted By controlair
Problem in upgrading to v4.2.1.96 (AT&T) !

I've had this problem on the first two devices and I am trying to find out a solution before I proceed with the next one.

(1) After the upgrade w/ backup & restore option, device boot up ...
Forum: BES Admin Corner 07-20-2007, 12:51 PM
Replies: 3
Views: 867
Posted By controlair
The call logs are supposed to be kept forever, at...

The call logs are supposed to be kept forever, at least that's what I see from here.

Under the message page, hit Ctrl+P (hit that key twice if it's a SureType keypad), and you can access to teh...
Forum: BES Admin Corner 07-19-2007, 12:57 PM
Replies: 3
Views: 867
Posted By controlair
Is it possible to do call log cleanup from BES?

It is a constant problem that our users do not clear phone call logs and the devices will become slower and slower in booting up. I have reminded them every time when a device is sent back to me for...
Forum: BES Admin Corner 02-20-2007, 10:49 AM
Replies: 11
Views: 1,494
Posted By controlair
Only 2 weeks after I installed Service Packe 2,...

Only 2 weeks after I installed Service Packe 2, SP3 is out today.... I wished I had waited 2 weeks so I can just do SP3...
Forum: BES Admin Corner 02-16-2007, 11:22 AM
Replies: 3
Views: 1,122
Posted By controlair
darn it, I am so stupid.. Thank you.

darn it, I am so stupid.. Thank you.
Forum: BES Admin Corner 02-16-2007, 11:09 AM
Replies: 3
Views: 1,122
Posted By controlair
DST update - Wirelessly patch devices

I read this page: DST 2007 Patch (http://www.blackberry.com/DST2007/patch/index2.shtml)
and have downloaded the patch files under If you are an IT Administrator and would like to wirelessly...

I...
Forum: BES Admin Corner 02-06-2007, 01:12 PM
Replies: 2
Views: 2,240
Posted By controlair
I was just talking about installing SP2 in order...

I was just talking about installing SP2 in order for my BES to support the Pearl in another thread, after doing that, I have similar issue as you....

It stayed in the screen of "applying computer...
Forum: General 8100 Series Discussion - Pearl 02-06-2007, 12:50 PM
Replies: 26
Views: 3,903
Posted By controlair
One of our user's trackball stopped working...

One of our user's trackball stopped working horizontally yesterday.... Not as bad as your case but speaking of functionality, only scrolling vertically makes it totally useless.

Calling my carrier...
Forum: BES Admin Corner 02-06-2007, 12:46 PM
Replies: 5
Views: 2,509
Posted By controlair
Just my $0.02, an alternative is to change the...

Just my $0.02, an alternative is to change the email address associated with this account into an address of "Distribution Group". And use it to foward all mails to two different mailboxes. That...
Forum: BES Admin Corner 02-06-2007, 10:59 AM
Replies: 11
Views: 1,494
Posted By controlair
OK I found two solutions: (A) Install the...

OK I found two solutions:

(A) Install the handheld software provided by carrier. In my case, BlackBerry Handheld Software v4.2.0.88 from Cingular.

(B) Install Service Pack 2 (which will upgrade...
Forum: BES Admin Corner 02-05-2007, 07:08 PM
Replies: 11
Views: 1,494
Posted By controlair
trancemaasta, I believe bertiebassett have...

trancemaasta,

I believe bertiebassett have given the answer, so I won't bother to list all details -- It's just like NOTHING IS CONNECTED, not too much to explan anyway. :)

So, does anyone know...
Forum: BES Admin Corner 02-05-2007, 06:34 PM
Replies: 11
Views: 1,494
Posted By controlair
BES does not recognize PEARL

The version of my BES is 4.1.0.38, when I connect a PEARL through USB cable and try to assign it to a user, it was never found by the program...

So far the only way I can setup a PEARL is through...
Forum: General 8100 Series Discussion - Pearl 01-11-2007, 06:32 PM
Replies: 4
Views: 638
Posted By controlair
Thank you for the reply, however my problem has...

Thank you for the reply, however my problem has nothing to do with messages. It is okay for that user not having any messaging function, he just needs to access some basic PIM.
Forum: General 8100 Series Discussion - Pearl 01-11-2007, 06:01 PM
Replies: 4
Views: 638
Posted By controlair
Having problem sync'ing address book

We have a Pearl user who does not really need real time email service, he just needs it for PIM so we did not subscribe BB data service for his wireless number.

I installed the software came with...
Forum: BES Admin Corner 01-11-2007, 03:55 PM
Replies: 5
Views: 6,168
Posted By controlair
Thanks for the reply, although it does not get my...

Thanks for the reply, although it does not get my question answered, it is very helpful, at least I know it's not me being too stupid to find that.

I'm also surprised in the software there is no...
Forum: BES Admin Corner 01-11-2007, 11:21 AM
Replies: 5
Views: 6,168
Posted By controlair
How to tell the version of my BES 4.1 ?

How do I find out if my BES 4.1 is the Small Business / Express edition which max. # of license is 15, or a "Full" enterprise version?
Forum: BES Admin Corner 12-13-2006, 01:32 PM
Replies: 0
Views: 902
Posted By controlair
How do I assign Time Zone and time settings from BES?

On the devices, even I change the source to "Network", it's still not getting the correct time zone from carrier.

I am wondering if there is somewhere I can set the default setting regarding to...
Forum: General Legacy Device Discussion 12-12-2006, 12:38 PM
Replies: 0
Views: 521
Posted By controlair
How do I filter out read receipts?

I am receiving a lot of Read Receipts on my handheld, creating a filter with "Read" in subject does not hold them, using "Read:" does not either...

How should I setup a filter that works to block...
Forum: General Legacy Device Discussion 12-11-2006, 06:54 PM
Replies: 1
Views: 1,378
Posted By controlair
Set default contact view to SIM phonebook?

On a 8700C, is it possible to set default contact view to those contacts stored in SIM?
Forum: BES Admin Corner 11-03-2006, 05:29 PM
Replies: 13
Views: 1,619
Posted By controlair
Xaneth, What you described above makes sense...

Xaneth,

What you described above makes sense however is no longer nessasary in BES 4.x.

Not only email, but also contacts, calendar events, tasks, even notes are all being sync'ed wirelessly...
Forum: BES Admin Corner 10-12-2006, 11:24 AM
Replies: 13
Views: 1,619
Posted By controlair
Spamdumpster, Your suggestion is...

Spamdumpster,

Your suggestion is intresting....

I never try to backup from old device and restore it to a differenct device, I am seeing that time comsuming and not nessasary -- under the...
Forum: BES Admin Corner 10-12-2006, 10:50 AM
Replies: 13
Views: 1,619
Posted By controlair
You are right, I always made sure I wipe the...

You are right, I always made sure I wipe the handheld if it was previously used, however if it is brand new out of the box, I did NOT do a wipe because I didn't know that is nessasary.

At the next...
Forum: BES Admin Corner 10-12-2006, 09:20 AM
Replies: 13
Views: 1,619
Posted By controlair
I do not think it has anything to do with the new...

I do not think it has anything to do with the new device, it is always either brand new or already wiped out clean. I guess it is about the user account already aoosicated with a device when I tried...
Forum: BES Admin Corner 10-11-2006, 06:28 PM
Replies: 13
Views: 1,619
Posted By controlair
what are the correct steps to assign a new device to an exsiting account?

We have BES 4.1 here, from time to time I have to swap device for user, that is, to assign another device to a user's account when there is already a device assigned.

I was doing it by:

- No...
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