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Forum: General BlackBerry Discussion 09-12-2008, 06:45 PM
Replies: 1
Views: 2,424
Posted By BlueBerry2007
reset/unlock user's lan account remotely

I'm tasked with unlocking and resetting Windows domain users password, even after hours--first tier support aren't allowed to do.

Since there are really no open source tools and the ones available...
Forum: BES Admin Corner 09-12-2008, 06:41 PM
Replies: 1
Views: 1,025
Posted By BlueBerry2007
redirection not working for custom folder

In Blackberry Manager, my account properties > Redirection > Folder Redirection > I choose Selected folders and select Inbox, Sent Items, and "Saved Emails".

I created the "Saved Emails" folder in...
Forum: BES Admin Corner 09-12-2008, 05:22 PM
Replies: 14
Views: 2,479
Posted By BlueBerry2007
Thanks for your responses. I'm good with the...

Thanks for your responses. I'm good with the programming for front and back end. Just wanted to see if anybody has done this and get their thoughts.

My main concerns are,

Security:
...
Forum: BES Admin Corner 09-10-2008, 07:19 PM
Replies: 14
Views: 2,479
Posted By BlueBerry2007
DIY Mobile Admin, will this work?

I'm tasked with unlocking and resetting Windows domain users password, even after hours--first tier support aren't allowed to do.

Since there are really no open source tools and the ones available...
Forum: BES Admin Corner 12-19-2007, 01:00 PM
Replies: 4
Views: 1,211
Posted By BlueBerry2007
Thanks for the link also, hadn't seen it yet...

Thanks for the link also, hadn't seen it yet either. That "wireless backup to BES" ... too many things to consider. What version of BES? Device software? What cannot get backed up wirelessly. Full...
Forum: BES Admin Corner 12-18-2007, 07:47 PM
Replies: 10
Views: 1,612
Posted By BlueBerry2007
What's reason for having BES on a DMZ?

What's reason for having BES on a DMZ?
Forum: BES Admin Corner 12-18-2007, 07:43 PM
Replies: 15
Views: 4,200
Posted By BlueBerry2007
I've come to the conclusion that there is no...

I've come to the conclusion that there is no definitive answer to this, sometimes it works sometimes it doesn't.

I tried TTCTECH's fix:
Filled in these paths beneath "Address Book":
Location -...
Forum: BES Admin Corner 12-12-2007, 03:06 PM
Replies: 4
Views: 5,900
Posted By BlueBerry2007
Is the link different every email? Is there a...

Is the link different every email? Is there a "homepage" link?

"What is the best\easy way to implement this? "

Can you create or set up a "homepage"? Send that homepage link to the users.
...
Forum: BES Admin Corner 12-11-2007, 08:51 PM
Replies: 15
Views: 4,200
Posted By BlueBerry2007
Couldn't reproduce behavior (i.e., so wireless...

Couldn't reproduce behavior (i.e., so wireless sync setting is NOT shown in address book options, so I can test the resolution that TTCTECH posted) ...

In BES, I cleared those fields for my...
Forum: BES Admin Corner 12-11-2007, 08:19 PM
Replies: 15
Views: 4,200
Posted By BlueBerry2007
reproduce the behavior?

If this works, I'm stoked.

But first, can I reproduce the behavior? (i.e., make it so the wireless sync. setting is not available in address book options?)

I currently have it shown on my own...
Forum: BES Admin Corner 11-20-2007, 01:48 PM
Replies: 9
Views: 1,188
Posted By BlueBerry2007
Site is slow for me today. Accidentally post to...

Site is slow for me today. Accidentally post to that other thread. I don't know how to delete the message.
Forum: BES Admin Corner 11-20-2007, 01:06 PM
Replies: 9
Views: 1,188
Posted By BlueBerry2007
Personal BB on corp BES

Never thought about this until a user had this request. A user has a personal blackberry and is willing to use it for work. (He wants work email via his persoanl BB--to stay in touch). Adding it...
Forum: BES Admin Corner 09-18-2007, 02:25 PM
Replies: 3
Views: 2,229
Posted By BlueBerry2007
Anybody? I've googled, searched rim's support...

Anybody? I've googled, searched rim's support site, and nodda. I'll call rim support if not.
Forum: BES Admin Corner 09-18-2007, 01:51 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Perhaps even the financial department of any...

Perhaps even the financial department of any company if the dept. uses mobile devices.
Forum: BES Admin Corner 09-17-2007, 07:00 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
You must have some good auditors. What led them...

You must have some good auditors. What led them to propose that you should encrypt your BB's data?



What type of company are you? I google'd the California law and it mentions unauthorized...
Forum: BES Admin Corner 09-17-2007, 06:34 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Interesting methods! What if it's an internal...

Interesting methods! What if it's an internal user who has a BB that is not theirs but they pass the verification step where Help Desk is required to dial the individual back?
Forum: BES Admin Corner 09-17-2007, 01:14 PM
Replies: 3
Views: 2,229
Posted By BlueBerry2007
Error in BES log after remotely attempting to set password

In trying to set a password remotely for one of our users, polc log file is showing the following:

[20000] (09/11 09:19:58.082):{0xF1C} {someuser@somecompany.com, PIN=########,...
Forum: BES Admin Corner 09-14-2007, 07:20 PM
Replies: 3
Views: 868
Posted By BlueBerry2007
How about remote desktop? (maybe a little too...

How about remote desktop? (maybe a little too far fetched)

Unlock a LAN account (active directory domain) via command line?

Or, any other command line stuff, kill a process on a remote...
Forum: BES Admin Corner 09-14-2007, 07:14 PM
Replies: 3
Views: 752
Posted By BlueBerry2007
No, just wondering out of curiosity ...

No, just wondering out of curiosity ...
Forum: BES Admin Corner 09-14-2007, 07:02 PM
Replies: 37
Views: 4,082
Posted By BlueBerry2007
What version of handheld software is your...

What version of handheld software is your Blackberry using?

You can find out by going to Options > About
Forum: BES Admin Corner 09-13-2007, 07:25 PM
Replies: 3
Views: 868
Posted By BlueBerry2007
MDS ... what cool things can you do?

MDS being a security risk to internal company. What cool things can you do? Or can you point me to some links?

I notice once one of our Database Admin having a terminal application on his BB. I...
Forum: BES Admin Corner 09-13-2007, 07:21 PM
Replies: 3
Views: 752
Posted By BlueBerry2007
Remotely disable the password feature?

Is there a remote way to disable the password feature? Or would we just have to walk the user through it.
Forum: BES Admin Corner 09-13-2007, 02:42 PM
Replies: 37
Views: 4,082
Posted By BlueBerry2007
You can always fedex your BB to the BES admin, or ...

Have the BES admin fedex you an activated Blackberry, while you fedex the non-activated one back.

I agree, time to upgrade the BES.
Forum: BES Admin Corner 09-13-2007, 01:58 PM
Replies: 7
Views: 5,824
Posted By BlueBerry2007
I've wondered about this myself because we have...

I've wondered about this myself because we have sort of a similar situation.

We're a warehouse distributor and our customers are retail stores. They buy their own Blackberries and whatever...
Forum: BES Admin Corner 09-11-2007, 02:40 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
If only in a dreamworld we can put more of the...

If only in a dreamworld we can put more of the responsibility on the user.

That's a very good point! I hadn't even make that connection yet ... and I was just helping a user yesterday get her...
Forum: BES Admin Corner 09-11-2007, 02:28 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Interesting I'll have to take a look at this. My...

Interesting I'll have to take a look at this. My mind is stuck on replicating from server to local cause that's how we mainly use it--and not local to server.
Forum: BES Admin Corner 09-11-2007, 02:15 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
So when a Blackberry is remotely wiped and...

So when a Blackberry is remotely wiped and activated, do you then tell the user go into your Notes client to Synchronize Address book? This is not always possible. They may not have a laptop or...
Forum: BES Admin Corner 09-11-2007, 01:49 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
What's the advantage of NOT deleting them from BES?

Or, does it make any difference? Whether the user gets deleted from the BES or not.
Forum: BES Admin Corner 09-11-2007, 01:42 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
In order for the personal address book (residing...

In order for the personal address book (residing locally on the computer) to replicate to the user's home mail server, in Notes client the user has to select the Inbox > go to the Actions menu > and...
Forum: BES Admin Corner 09-11-2007, 01:04 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
We're in the same boat. No passwords on...

We're in the same boat. No passwords on handhelds. It is the way it has been (mainly also because we are just now on BES 4.x, before we were on 2.x). I have a password set on mine and it is a bit...
Forum: BES Admin Corner 09-10-2007, 06:24 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
I guess the other question would be ...

Do you enforce a policy that prevents a user from enabling content protection? ... but still allow enabling content protection on a user by user basis.
Forum: BES Admin Corner 09-10-2007, 06:18 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Good lord and then there is content protection to worry about???!!!

Dang, I didn't even know about content protection not allowing passwords to be reset remotely.

Anybody actually have in place a content protection coporate/IT BES policy?

I guess this is the...
Forum: BES Admin Corner 09-10-2007, 05:58 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Question and answer method I think could work...

Question and answer method I think could work also, on the surface it seems easy to implement but the more you think about it, the more planning it seems would be needed--and thus not easily...
Forum: BES Admin Corner 09-10-2007, 04:03 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
We're on 4.x BES server ... I think 4.1 We...

We're on 4.x BES server ... I think 4.1

We have users with handheld 3.7 on our BES and their emails synch up wirelessly. I've unoticed though that 3.7 doesn't display all of it's information in...
Forum: BES Admin Corner 09-10-2007, 02:59 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Do you delete user from the BES?

User reports their BB stolen. Do you delete (or disable) user in the BES?

Or, just remotely wipe and call service provider to suspend account and deactivate sim card.

I guess "disable" use to...
Forum: BES Admin Corner 09-10-2007, 02:37 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
I'll have to see if our server folks will allow...

I'll have to see if our server folks will allow us view access to the logs.

We our mainly end user Blackberry support, but can do BES stuff, but no access to BES server.
Forum: BES Admin Corner 09-10-2007, 02:33 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
It'll be good for us to know. I can test this...

It'll be good for us to know. I can test this out, when I get a chance, and I'll report back.
Forum: BES Admin Corner 09-10-2007, 02:29 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
I agree no other personnel should have access to...

I agree no other personnel should have access to social security numbers, even last 4 digits (which could be used to access credit card accounts).

The response may have also been, it's your...
Forum: BES Admin Corner 09-10-2007, 02:23 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
How do you verify messages were successfully sent?

How do you verify messages to lock or wipe the handheld were successfully sent?

I'm not a BES Admin, but I do have Blackberry Manager installed on my computer and have done remote reset password...
Forum: BES Admin Corner 09-10-2007, 02:19 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Thanks for confirming my thoughts on resetting...

Thanks for confirming my thoughts on resetting password when user's BB has no wireless coverage ... can't be done.

I don't believe we currently have password policy in place.

So, if we were...
Forum: BES Admin Corner 09-10-2007, 02:11 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
Do handhelds have to be at least 4.0 software for...

Do handhelds have to be at least 4.0 software for remote lock and wipe to work? Some of our devices are still on 3.7 software.

Regarding the 12 day policy, if I understand correctly, since the BB...
Forum: BES Admin Corner 09-10-2007, 01:10 PM
Replies: 64
Views: 6,928
Posted By BlueBerry2007
How many of you actually implement security on your corporate Blackberries?

What I mean by security?


Known procedures or steps taken when a Blackberry is reported misplaced or stolen (i.e., misplaced = Blackberry is recoverable, stolen = Blackberry is not recoverable)....
Forum: General BlackBerry Discussion 08-22-2007, 01:14 PM
Replies: 4
Views: 1,024
Posted By BlueBerry2007
Some further info, fyi: The blackberry is work...

Some further info,
fyi: The blackberry is work issued. In our environment we use Lotus Notes.

I already have my work email added as a contact in my BB.
I added my yahoo email as a contact in...
Forum: General BlackBerry Discussion 08-22-2007, 12:55 PM
Replies: 4
Views: 1,024
Posted By BlueBerry2007
I tried that also, doesn't work. I have OS 4.1,...

I tried that also, doesn't work. I have OS 4.1, 7100i BB, from Nextel.
Forum: General BlackBerry Discussion 08-22-2007, 10:52 AM
Replies: 4
Views: 1,024
Posted By BlueBerry2007
Exception under Profile not working

I have Vibrate for the active profile.

Under the "Use Active Profile Except For" setting I have "Use Profile" set to Loud. The "From" is my contact, grabbed from the address book.

Why is it...
Forum: General BlackBerry Discussion 08-21-2007, 12:02 PM
Replies: 0
Views: 618
Posted By BlueBerry2007
I can't set profile for page only

At some point in time I could set a profile so that only pages are heard. I believe it was MMS or SMS that I had to set, and everything else was set to silent.

Now it doesn't work. Now, pages...
Forum: General BlackBerry Discussion 08-21-2007, 11:35 AM
Replies: 6
Views: 2,135
Posted By BlueBerry2007
I'm not the admin, more of the end user side, but...

I'm not the admin, more of the end user side, but mainly I have the BB set to "Delete On" prompt also.
Forum: General BlackBerry Discussion 08-21-2007, 10:25 AM
Replies: 6
Views: 2,135
Posted By BlueBerry2007
Damn you're smart. Thanks for the tip. I never...

Damn you're smart. Thanks for the tip. I never knew that "Delete Prior" only does it on the handheld. How did you figure that out? I guess the quick reference doesn't tell you everything, and the...
Forum: General BlackBerry Discussion 08-20-2007, 05:24 PM
Replies: 6
Views: 2,135
Posted By BlueBerry2007
Vacation: Emails deleted from Blackberry still show up on PC

One of our user reports, "I was on vacation last week and all the email I deleted from my Blackberry I had to delete from my PC when I got back this morning".

The BB was setup for wireless email...
Forum: General BlackBerry Discussion 03-08-2007, 12:01 PM
Replies: 12
Views: 1,327
Posted By BlueBerry2007
Thanks again for informing of this feature and...

Thanks again for informing of this feature and elaborating on the details. I've never known about the feature. It works, as stated!

We may very well be able to have the user use less of the...
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