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Forum: BES Admin Corner 06-01-2011, 12:17 PM
Replies: 1
Views: 751
Posted By Hannah814
Trouble Running Service Packs

Hi Guys,

Was wondering if any of you had come across this and if so how you combated it!

Server 2008
Bes Express

Trying to install SP3

So logged on as Besadmin and downloaded from RIM website...
Forum: BES Admin Corner 04-07-2011, 11:20 AM
Replies: 0
Views: 1,861
Posted By Hannah814
Meeting invitations received from external domains show as regular email messages on

Hi guys, just wanted to find out if anyone else had experienced this issue.

BES 5.0.2 exchange 2010 Server 2008

If I receive an calendar appointment from exchange 2010 (My domain) it comes up...
Forum: BlackBerry World 2012 03-24-2011, 04:31 PM
Replies: 4
Views: 4,911
Posted By Hannah814
Active Network Connect

Hello, on registration for WES it said that under Active network Connect that if you agreed to it RIM would make a profile up for you that you could then see who else was going and chat to them...
Forum: BlackBerry World 2012 03-24-2011, 04:26 PM
Replies: 31
Views: 9,932
Posted By Hannah814
Re: The Official "Who's going to WES or whatever they call it" thread...

I shall be going this year. Flying in from the bright sunny UK. One questions where do we find Active Network Connect thing which allows you to connect to others going? I have had a look on my...
Forum: BES Admin Corner 02-25-2011, 05:47 PM
Replies: 2
Views: 1,429
Posted By Hannah814
Re: Global address list appear on contacts on the bb

Do you know of any 3rd party apps for this?
Forum: BES Admin Corner 02-25-2011, 01:11 PM
Replies: 2
Views: 1,429
Posted By Hannah814
Global address list appear on contacts on the bb

Hi we have bes 5.0.2 on exchange 2010. My director has asked me the following: he says he would like to see all users mobile and direct dial numbers as standard on his bb. However with a 3 exchanges...
Forum: BES Admin Corner 02-25-2011, 06:18 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Keep us posted on what it was. That's brilliant that it is working.
Forum: BES Admin Corner 02-24-2011, 02:12 PM
Replies: 2
Views: 1,827
Posted By Hannah814
Moving bb users from Exchange storage group to a new exchang storage group affect bbu

10 users will be moved of which are bb users They will stay on the same exchange server but database storage group will change to which besadmin has permissions.


from memory If you onlys stop &...
Forum: BES Admin Corner 02-24-2011, 08:16 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

All my BES's come back with Send as permission failed on exchange 2010 as well. It has got the send as permission though! So figured if it aint broke don't fix it!

Is this the 3rd SRP key you have...
Forum: BES Admin Corner 02-23-2011, 12:20 PM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Should have said they way I combated it in the end after days and days of trouble shooting was to create a brand new BESadmin account straight on the exchange 2010 with fresh permissions etc. Then...
Forum: BES Admin Corner 02-23-2011, 12:19 PM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Are you picking a users name when running the IEMStest? Ie run it and when you select a user run it for yourself to test the permissions.

I had a similar problem with a bes that migrated users...
Forum: BES Admin Corner 02-23-2011, 11:30 AM
Replies: 6
Views: 5,491
Posted By Hannah814
Re: Calendar entries deleting off outlook after 6 months

But why would they delete the appointment from Outlook? The outlook calendar has no entries in it now from 6 months and beyond, normally they would just delete on the BB not from the outlook aswell.
Forum: BES Admin Corner 02-23-2011, 09:43 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Forum: BES Admin Corner 02-23-2011, 08:34 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Or this about the same issue:

BlackBerry Enterprise Server and Exchange Server 2010 Throttling Policies - Port3101.org : Your BES Connection...
Forum: BES Admin Corner 02-23-2011, 08:33 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Have a look at this:

KB20608-Random BlackBerry smartphones fail to start and "MAPIMailbox - OpenMsgStore (0x8004011d) failed" appears in BlackBerry Messaging Agent and Application logs due to...
Forum: BES Admin Corner 02-23-2011, 08:26 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Forum: BES Admin Corner 02-23-2011, 08:25 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Can you run the IEMSTest?

See this below how to run it.

KB02091-How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes...
Forum: BES Admin Corner 02-23-2011, 07:36 AM
Replies: 41
Views: 15,540
Posted By Hannah814
Re: BES 5 Transported Migrated Users not working...please help!

Have you checked the permissions for BESAdmin. Send as, recieve as etc. If the ETP message is stuck in the mailbox then normally its send as missing, firewall issue.

Can you run the IEMStest on...
Forum: BES Admin Corner 02-23-2011, 07:00 AM
Replies: 6
Views: 5,491
Posted By Hannah814
Calendar entries deleting off outlook after 6 months

OS Server 2003 SBS
Exchange Version V6.5 SP2
BES Express 5.0.1

I have a customer who is experiencing the following problems.

All calendar entries for Blackberry users only within the business lose...
Forum: BES Admin Corner 02-23-2011, 06:53 AM
Replies: 1
Views: 875
Posted By Hannah814
Calendar entries deleting off outlook after 6 months

OS Server 2003 SBS
Exchange Version V6.5 SP2
BES Express 5.0.1

I have a customer who is experiencing the following problems.

All calendar entries for Blackberry users only within the business lose...
Forum: BES Admin Corner 02-15-2011, 05:56 AM
Replies: 4
Views: 1,486
Posted By Hannah814
Re: Moving to a new Domain

Changing the server name.

Thanks for your advise on the other stuff.
Forum: BES Admin Corner 02-14-2011, 08:25 AM
Replies: 4
Views: 1,486
Posted By Hannah814
Moving to a new Domain

BES 5.0.2 Exchange 2007

Just wanted to know basically we will in the not to distant future be changing network domain. Currently on the London domain,
Does anything special need doing or as long as...
Forum: BES Admin Corner 02-14-2011, 05:29 AM
Replies: 6
Views: 1,920
Posted By Hannah814
Re: Unable to retrieve device attributes

Just thought I would bring you up to date. I checked his logs and they were riddled with errors so i thought it best as no one was active to start from scratch and do the install with him. It...
Forum: BES Admin Corner 02-10-2011, 01:51 PM
Replies: 6
Views: 1,920
Posted By Hannah814
Re: Unable to retrieve device attributes

Yes the end user says that he has tried all the resolutions on this as I sent it through to him earlier.

I think it must be permissions as on all the others BESAdmin had the send as permission but...
Forum: BES Admin Corner 02-10-2011, 01:06 PM
Replies: 6
Views: 1,920
Posted By Hannah814
Re: Unable to retrieve device attributes

Yeah he wiped it. Which log should I be looking into find issues? Perhaps I can copy some of the logs here.
Forum: BES Admin Corner 02-10-2011, 10:09 AM
Replies: 6
Views: 1,920
Posted By Hannah814
Unable to retrieve device attributes

Bes Express
Exchange 2007

My user tries to plug into the bes server a device and keeps getting: Unable to retrieve device attributes.

What could this mean? He claims that he was never prompted...
Forum: BES Admin Corner 02-07-2011, 09:39 AM
Replies: 8
Views: 3,719
Posted By Hannah814
Re: ETP.dat message

Ohh! I hadn't thought about that and with a company of 730 BB's it could well be possible. Will check.

Thanks
Forum: BES Admin Corner 02-07-2011, 08:56 AM
Replies: 8
Views: 3,719
Posted By Hannah814
Re: ETP.dat message

No I checked to make sure no enterprise activation was triing to complete. USer wiped his phone also.

I made the handset BIS only after the wipe as well so he has not got the Enterprise...
Forum: BES Admin Corner 02-07-2011, 08:36 AM
Replies: 8
Views: 3,719
Posted By Hannah814
Re: ETP.dat message

Ahh I googled and found the same resolutions too and did them. As I said I deleted the service books, deinstalled the DM, Reinstalled DM, Deleted the email accounts from the Blackberry internet...
Forum: BES Admin Corner 02-07-2011, 07:02 AM
Replies: 8
Views: 3,719
Posted By Hannah814
Re: ETP.dat message

Already did that and it made no difference.
Forum: BES Admin Corner 02-07-2011, 06:43 AM
Replies: 8
Views: 3,719
Posted By Hannah814
ETP.dat message

Bit of a confusing one. A user on BIS is getting an ETP.Dat message in his outlook mail. So normally the following steps clear the problem.

Uninstall Desktop Manager
Remove service...
Forum: BES Admin Corner 02-02-2011, 06:58 AM
Replies: 1
Views: 2,660
Posted By Hannah814
Re: Company Blackberries having issues syncing with Exchange Server

Could be loads of things. SRP not connected, services not running, could even be good old fashioned remove the user and readd them back on or resend the service books.

Have you checked the data...
Forum: BES Admin Corner 02-01-2011, 11:00 AM
Replies: 7
Views: 5,039
Posted By Hannah814
Re: BES 5 Exchange help needed.

It happens every Sunday between 6am and 7am. I'm wondering if another process starts and pushes the BES to the back burner where it falls flat on its face.

Thank you for your help I have advised my...
Forum: BES Admin Corner 02-01-2011, 06:52 AM
Replies: 2
Views: 1,883
Posted By Hannah814
Re: WIFI profile not send to BB devices

Hi...

Look here pages 156 to 159..Should help....
Forum: BES Admin Corner 02-01-2011, 06:39 AM
Replies: 1
Views: 1,592
Posted By Hannah814
SRP Drops Connection

BES 5, 2003 server. Exchange

What would cause the SRP connection to be dropped? 2nd time
it has happened.


0293] (01/31 06:58:17.354):{0x1260} SRP connection dropped
[30293] (01/31...
Forum: BES Admin Corner 02-01-2011, 06:29 AM
Replies: 8
Views: 1,770
Posted By Hannah814
Re: 4.x to 5.x migration & device backups

Can you use the transporter tool for BES Express and BES Pro? You may have saved me so much time if so on some other installs that I have coming up!
Forum: BES Admin Corner 02-01-2011, 05:51 AM
Replies: 7
Views: 5,039
Posted By Hannah814
Re: BES 5 Exchange help needed.

Any idea why the SRP connection would drop?
Forum: BES Admin Corner 02-01-2011, 04:24 AM
Replies: 7
Views: 5,039
Posted By Hannah814
BES 5 Exchange help needed.

Last Sunday & this Sunday early houts between 650-715 Bes stopped allowing users to send/receive emails on bb, there was 10gb disk space free. I’ve cleared some logs just incase.

Last week it was...
Forum: BES Admin Corner 01-27-2011, 12:26 PM
Replies: 4
Views: 3,889
Posted By Hannah814
Re: BES 5 new Install and some services wont start

Ah ha you are correct - All working fine now. Exchange was using the same port so I changed it to 3443 and it works! Thank you so much for your help.
Forum: BES Admin Corner 01-27-2011, 06:58 AM
Replies: 12
Views: 10,081
Posted By Hannah814
Re: BES problem "Still handled by desktop"

When you try to activate are you getting an ETP.Dat message in the users mailbox? When you activate which part of the activation process does it fail on? Contacting server/waiting for services etc?...
Forum: BES Admin Corner 01-27-2011, 06:52 AM
Replies: 4
Views: 3,889
Posted By Hannah814
Re: BES 5 new Install and some services wont start

(01/26 15:05:48:105):{Timer-13} [org.hibernate.util.JDBCExceptionReporter] [WARN] SQL Error: 0, SQLState: 08S01
(01/26 15:05:48:105):{Timer-13} [org.hibernate.util.JDBCExceptionReporter] [ERROR]...
Forum: BES Admin Corner 01-26-2011, 12:09 PM
Replies: 4
Views: 3,889
Posted By Hannah814
BES 5 new Install and some services wont start

Hello,

Done a new install of Bes with Exchange 2010. The install completed. However when you go to the page for the BAS it says error 404 page can not be displayed.

So I checked the services and...
Forum: BES Admin Corner 01-21-2011, 08:40 AM
Replies: 1
Views: 1,309
Posted By Hannah814
Transporter Tool 4.1.1 to 5?

Can you use the transporter tool to migrate users from BES 4.1.1 to Bes 5.0.2? Or do you have to apply service packs on the 4 to get it up to a certain level?
Forum: BES Admin Corner 01-21-2011, 08:35 AM
Replies: 3
Views: 3,698
Posted By Hannah814
BES 5 Set up Exchange

Going through the MAPI settings on the installation process and I get this error.

'The setup application could not find a mailbox that is named besadmin'

Already have one bes server in place that...
Forum: BES Admin Corner 01-07-2011, 07:00 AM
Replies: 4
Views: 3,217
Posted By Hannah814
Re: How can I uninstall BES email account from the Phone

Ohhh hold up. Are they having new email addresses?
Forum: BES Admin Corner 01-07-2011, 06:59 AM
Replies: 4
Views: 3,217
Posted By Hannah814
Re: How can I uninstall BES email account from the Phone

You could use the blackberry transporter tool and move all the users across that way. It picks them up off the old and moves them straight across.

You can get the resource kit from here....
Forum: BES Admin Corner 01-06-2011, 07:24 AM
Replies: 1
Views: 2,126
Posted By Hannah814
Re: Can not delete users on BES 5.0.1.58

Quick update on systems


Current system,
Bes version 5.0.1.58
Currently looking at exchange 2007
Currently looking at Active Directory on windows 2008 R2 Server

User that I canxxx8217;t delete look to...
Forum: BES Admin Corner 01-06-2011, 07:03 AM
Replies: 1
Views: 2,126
Posted By Hannah814
Can not delete users on BES 5.0.1.58

Bes is running version 5.0.1.58

When I select “manage Users”
Select a user account and then press “delete User” at the bottom of the screen.

You then select “yes-Delete this User” or Yes-Delete...
Forum: BES Admin Corner 01-05-2011, 10:58 AM
Replies: 4
Views: 2,199
Posted By Hannah814
Re: BES Express - Where to install??

First thing to do is get the Data added for blackberry on to your number. You will need to call your service provider to have that added on. Once you have added that on then you can go to "set up"...
Forum: BES Admin Corner 01-05-2011, 06:26 AM
Replies: 4
Views: 2,199
Posted By Hannah814
Re: BES Express - Where to install??

I have delved more with the company that hosts the exchange in Ireland. They refuse to do the install on there servers...So as the local server is on a different domain with no mapi access to the...
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