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Forum: Network Outages - powered by DataOutages.com 10-18-2012, 07:58 AM
Replies: 3
Views: 2,199
Posted By BB1877
Re: Outage today?

Should have checked further first. All BES services were stopped. This is my first unexpected downtime since 3/23/10 :(
Forum: Network Outages - powered by DataOutages.com 10-18-2012, 06:59 AM
Replies: 3
Views: 2,199
Posted By BB1877
Outage today?

My USA BES is running but I'm not seeing mail deliveries. I just got first reports from users, still checking...
Forum: BlackBerry In the News 03-29-2012, 08:18 PM
Replies: 47
Views: 5,706
Posted By BB1877
Re: RIM to exit most consumer markets?

Looking at my signature, my main BES peaked at 580 late last year. I checked it today and we're down to 429. iPhones are arriving daily and I have literally a box of Bolds and Curves piling up.

I...
Forum: BES Admin Corner 10-25-2011, 11:48 AM
Replies: 8
Views: 1,001
Posted By BB1877
Re: Connection Documents for BES to Mail Servers

Agree with Penguin...we have a distributed environment as well. Our USA BES hits Domino mail servers throughout Asia, plus South Africa and Latin America. We have a connection document for...
Forum: General BlackBerry Discussion 10-24-2011, 09:36 PM
Replies: 12
Views: 1,439
Posted By BB1877
Re: Bye Bye Blackberry

I'm with BBRaffey. The winds at my company are blowing toward iOS, and I switched my phone line for the first time since 2004 from a BlackBerry to an iPhone 4S.

I had the 7750, 7250, 7100g, 7130,...
Forum: Network Outages - powered by DataOutages.com 10-12-2011, 07:28 AM
Replies: 113
Views: 16,770
Posted By BB1877
Re: North America Outage now?

Just ancedotally, I had slow Lookups and mail deliveries early this morning. I'm seeing more devices with pending data packets than I would normally expect on my USA BES.
Forum: Network Outages - powered by DataOutages.com 10-11-2011, 11:24 AM
Replies: 103
Views: 20,599
Posted By BB1877
Re: 10 october 2011 EMEA outages ?

I have Netherlands BES users reporting down...packets pending...oops...there they go now. Let's say slow and intermittent problems...
Forum: Network Outages - powered by DataOutages.com 10-10-2011, 11:21 AM
Replies: 103
Views: 20,599
Posted By BB1877
Re: 10 october 2011 EMEA outages ?

I'm getting reports from Belgium and France of very slow e-mail deliveries.
Forum: General 9900 Series Discussion - Bold Touch 09-05-2011, 09:45 PM
Replies: 9
Views: 7,831
Posted By BB1877
Re: Blackberry 9900 and T-Mobile nightmare!

Aw shucks, I thought Pandora was just my inability to find the download. I did kill my Tour streaming Pandora on I-75 though, so I have mixed feelings about it...
Forum: General 9900 Series Discussion - Bold Touch 09-02-2011, 11:42 AM
Replies: 2
Views: 2,443
Posted By BB1877
Re: Editing permissions for Apps?

I'm having the exact same issue with The Weather Channel app. It appears that if you miss a "trusted" prompt upon first installation, you are hosed.

If you edit application permissions, there are...
Forum: General 9900 Series Discussion - Bold Touch 08-27-2011, 02:46 PM
Replies: 5
Views: 1,522
Posted By BB1877
Re: 2 MAJOR issues for Security minded Government Users

We had a pre-production unit from Verizon as well (the type with the Research In Motion stickers on the back).

In my testing, I found that the production units we received this week were MUCH...
Forum: BlackBerry In the News 06-30-2011, 09:44 PM
Replies: 44
Views: 5,564
Posted By BB1877
Re: Open Letter to RIM From One of Their Execs & RIM's Response to It!

Wow! I expected a lively discussion by now.

I've been supporting BlackBerry since 2004...I built the first server (shared with our Sametime server...yikes!) and ran the pilot..."just 30 or 40,...
Forum: Network Outages - powered by DataOutages.com 09-24-2010, 12:43 PM
Replies: 0
Views: 3,214
Posted By BB1877
SingTel issues?

All 15 of my Singapore BlackBerry users have not checked in since 8am EDT. Anyone know of outage?
Forum: General 9600 Series Discussion - Tour 08-27-2010, 04:38 PM
Replies: 32
Views: 5,976
Posted By BB1877
We're also seeing issues with Verizon Bold...

We're also seeing issues with Verizon Bold 9650's, such as

- User used to be able to drive all the way home, now it drops calls several times

- 9650 will be in same location as a Tour or 8830 user...
Forum: BES Admin Corner 08-08-2010, 08:19 PM
Replies: 8
Views: 1,489
Posted By BB1877
So let me ask this...can you have the same CAL...

So let me ask this...can you have the same CAL key on two servers at the same time?

I've been slowing moving 180 users from a 2.2 and 4.1 BES to a 5.0.1 BES...and just removing then readding a CAL...
Forum: BES Admin Corner 06-28-2010, 03:17 PM
Replies: 16
Views: 4,909
Posted By BB1877
I'm not using BBET for a large number of users,...

I'm not using BBET for a large number of users, only about 100. It's taking about 12 minutes each, but I am going from a USA server to one in Belgium over a MPLS link. You have to just let it...
Forum: General 9600 Series Discussion - Tour 04-25-2010, 09:43 PM
Replies: 13
Views: 3,663
Posted By BB1877
This has been my experience with Verizon phone...

This has been my experience with Verizon phone support as well on this issue.

"I've got a Tour and the trackball is..."

"Can I get your shipping address?"

They've got a problem with this thing,...
Forum: General 9600 Series Discussion - Tour 04-14-2010, 10:46 PM
Replies: 20
Views: 3,180
Posted By BB1877
PTT pilot group here. Functionality is pretty...

PTT pilot group here. Functionality is pretty good, but why do you have to build a "PTT Phonebook", why can't you pull from your Contacts?

The killer though is battery life. I can't make it...
Forum: BES Admin Corner 04-14-2010, 01:35 PM
Replies: 12
Views: 2,298
Posted By BB1877
Thanks Knottyrope for the correction on the...

Thanks Knottyrope for the correction on the remote mail searches...I didn't notice that before I upgraded my Tour to 5.0 for Push To Talk...just confirmed it on an 8830, but alas the user's mailfile...
Forum: BES Admin Corner 04-14-2010, 10:02 AM
Replies: 12
Views: 2,298
Posted By BB1877
And you'll get remote mailbox searches on 5.0...

And you'll get remote mailbox searches on 5.0 devices, busy time lookup, PIN message from BES...
Forum: BES Admin Corner 03-23-2010, 02:34 PM
Replies: 10
Views: 1,503
Posted By BB1877
@Mikey_AGBoston...What's your Domino version? ...

@Mikey_AGBoston...What's your Domino version? PINs appear on our Lookups as well, with Windows 2003 R2 SP2, remote SQL 2005, BES 4.1.6.55 on Domino 6.5.4 FP2.

Range of handheld OS (4.0 and...
Forum: BES Admin Corner 03-18-2010, 09:01 PM
Replies: 21
Views: 3,065
Posted By BB1877
Hmmm, never heard or considered this. I agree...

Hmmm, never heard or considered this. I agree with the-economist, that if a private company is paying dearly for MPLS circuits to provide 200ms response times to servers at the far reaches of the...
Forum: BES Admin Corner 03-18-2010, 01:58 PM
Replies: 5
Views: 987
Posted By BB1877
Pulled the trigger. 57 minutes of downtime. Up...

Pulled the trigger. 57 minutes of downtime. Up and running strong. No issues. I'm back in a supported environment and can send PIN messages from the BES again!

My rollback contingency plans are...
Forum: BES Admin Corner 03-17-2010, 09:09 AM
Replies: 5
Views: 987
Posted By BB1877
No, I would consider that a hiccup. I think a...

No, I would consider that a hiccup. I think a failure is when you have to back-out of the upgrade, restore your previous environment and scramble to bring BES back up as your outage window...
Forum: BES Admin Corner 03-16-2010, 07:06 PM
Replies: 5
Views: 987
Posted By BB1877
What is the failure rate for a BES service pack upgrade?

I have the last of three major upgrades of my main BlackBerry environment this week. First, I used the knife-edge cutover process to physically move the BES 4.1.3.19 for Domino with local MSDE to...
Forum: Network Outages - powered by DataOutages.com 03-03-2010, 08:52 AM
Replies: 18
Views: 4,204
Posted By BB1877
@Box15Safety, I was in Dublin and had 1xev, then...

@Box15Safety, I was in Dublin and had 1xev, then drove to Delaware and I had full 1XEV, but now I'm back on 1X. (Tour) A couple guys here have 1XEV on 8830's.

My Verizon reps are saying it's...
Forum: Network Outages - powered by DataOutages.com 03-03-2010, 08:28 AM
Replies: 18
Views: 4,204
Posted By BB1877
Central Ohio was down, but not all handsets were...

Central Ohio was down, but not all handsets were affected. I noticed at 6:15am, and it was restored by 8:15am
Forum: BES Admin Corner 03-01-2010, 11:14 AM
Replies: 2
Views: 1,299
Posted By BB1877
I can confirm problems with the 9700 and Sametime...

I can confirm problems with the 9700 and Sametime 2.5.20. We're a Verizon shop but I have a single user with an AT&T 9700, and he reports Sametime doesn't work properly, including showing the chat...
Forum: BES Admin Corner 01-26-2010, 03:35 PM
Replies: 2
Views: 828
Posted By BB1877
One caution, since our SQL database uses Windows...

One caution, since our SQL database uses Windows permissions...and our Help Desk techs are domain admins...if they have access to BlackBerry manager and NO role is configured, it will default to...
Forum: BES Admin Corner 01-21-2010, 09:27 AM
Replies: 19
Views: 14,393
Posted By BB1877
Agreed! A handheld wipe is a violent, risky...

Agreed! A handheld wipe is a violent, risky (especially with remote users), time consuming procedure and with 600+ devices under my wing, I don't have time for. I don't understand why RIM didn't...
Forum: BES Admin Corner 01-19-2010, 12:12 PM
Replies: 19
Views: 14,393
Posted By BB1877
Sorry for the late update. RIM referred me to...

Sorry for the late update. RIM referred me to this document...

View Document (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18269)

I don't think it works as...
Forum: Network Outages - powered by DataOutages.com 12-22-2009, 10:36 PM
Replies: 240
Views: 24,960
Posted By BB1877
Hmmm...mine's getting worse. Verizon Tour...

Hmmm...mine's getting worse. Verizon Tour dropped to 1xev.

Oh well. I e-mailed my users and let the Help Desk know. Almost time for bed. It'll be up by morning...
Forum: Network Outages - powered by DataOutages.com 12-22-2009, 08:17 PM
Replies: 240
Views: 24,960
Posted By BB1877
So what's going on at Waterloo about now? ...

So what's going on at Waterloo about now? Mountain Dews being cracked. Feverish engineers intensely concentrating on their multiple monitors. Managers anxiously pacing...phones ringing...
Forum: Network Outages - powered by DataOutages.com 12-22-2009, 07:28 PM
Replies: 240
Views: 24,960
Posted By BB1877
I just RUSHED HOME from the mall (when I was...

I just RUSHED HOME from the mall (when I was trying to use the Internet) thinking my BES was down...and hmmmm...it's running OK but queued mail is climbing for multiple users...
Forum: BES Admin Corner 12-04-2009, 01:19 PM
Replies: 1
Views: 1,391
Posted By BB1877
Mail from BlackBerry rejected with 557 Error

Mail sent from Lotus Notes client delivers to certain addresses okay. However mail sent by the same user from their BlackBerry is failing with a message from a couple (but not all) far-end mail...
Forum: General 9600 Series Discussion - Tour 11-09-2009, 10:12 PM
Replies: 13
Views: 4,122
Posted By BB1877
The original Storm put my love affair with RIM...

The original Storm put my love affair with RIM devices on the rocks, but after playing with a Storm2 all weekend, I could trade in my Tour for it and wouldn't miss it.
Forum: BES Admin Corner 11-09-2009, 03:50 PM
Replies: 19
Views: 14,393
Posted By BB1877
Same issue. This "feature" is a hot mess. I...

Same issue. This "feature" is a hot mess. I opened a ticket with RIM today, we'll see what the official word is.
Forum: BES Admin Corner 11-05-2009, 12:50 PM
Replies: 10
Views: 825
Posted By BB1877
After early-adopting BES 4.0 and then rolling...

After early-adopting BES 4.0 and then rolling back to BES 2.2, I'm done with early adopting!
Forum: BES Admin Corner 10-27-2009, 03:22 PM
Replies: 9
Views: 2,200
Posted By BB1877
How much server impact is that for 400 users? ...

How much server impact is that for 400 users? (These are the kinds of questions white papers don't answer, so thank you!)
Forum: BES Admin Corner 10-27-2009, 02:52 PM
Replies: 9
Views: 2,200
Posted By BB1877
knottyrope, if I upgrade 4.1.3.19 to...

knottyrope, if I upgrade 4.1.3.19 to 4.1.6.55...will all the handhelds do an EA and get new service books? I'm not clear based on the information here, Choosing a BlackBerry Enterprise Server...
Forum: BES Admin Corner 10-27-2009, 02:22 PM
Replies: 9
Views: 4,299
Posted By BB1877
I'm surprised to see continued development in the...

I'm surprised to see continued development in the 4.1 codestream. I've been planning to upgrade my 4.1.3.19 BES forever, and was all ready for 4.1.6.55, thinking that was going to be the last!
Forum: General 9600 Series Discussion - Tour 09-17-2009, 09:25 PM
Replies: 14
Views: 904
Posted By BB1877
Angry As someone that's called Verizon HUNDREDS OF...

As someone that's called Verizon HUNDREDS OF TIMES, I've gone around with Verizon phone techs on this issue for YEARS. If it's a PHYSICAL problem, why am I wiping the handheld? That KNOCKS my user...
Forum: General 9600 Series Discussion - Tour 07-17-2009, 10:58 PM
Replies: 24
Views: 1,305
Posted By BB1877
$600? No. Unless you really want the camera and...

$600? No. Unless you really want the camera and other goodies. (Frankly I'd buy a real digital camera instead and have money left for a Garmin GPS.) I recently upgraded my 8830 to OS 4.5 and web...
Forum: General 9600 Series Discussion - Tour 07-17-2009, 10:52 PM
Replies: 64
Views: 5,300
Posted By BB1877
I noticed on the Tour the "LED coverage...

I noticed on the Tour the "LED coverage indicator" (Options, Screen/Keyboard) is OFF, opposed to the 8830 being ON by default. Likely for battery savings...
Forum: BES Admin Corner 07-16-2009, 11:23 PM
Replies: 5
Views: 1,693
Posted By BB1877
I downloaded Filename:...

I downloaded

Filename: sametime_Desktop_2.2.21c_471.zip

Unzipped and pointed to the sametime_en.471.alx file using Desktop Manager Application Loader with my Tour, and get a message "No additonal...
Forum: BES Admin Corner 05-28-2009, 10:59 AM
Replies: 2
Views: 526
Posted By BB1877
Thanks for the feedback! I'll update after I get...

Thanks for the feedback! I'll update after I get this done...
Forum: BES Admin Corner 05-26-2009, 11:17 PM
Replies: 2
Views: 526
Posted By BB1877
Multiple migrations, what order should I perform?

I need to do the following:

-Upgrade from BES 4.1.3 to 4.1.6 (not interested in trying 5.0 just yet)
-Migrate BES to new hardware in different data center
-Move from MSDE to SQL.

A few months ago,...
Forum: BES Admin Corner 03-28-2009, 07:40 AM
Replies: 3
Views: 636
Posted By BB1877
Let me answer my own questions now from...

Let me answer my own questions now from experience not theory.


If you put in the OU it will throw an error. It will only take it without it. Somehow though, I ended up in BlackBerry Manager with...
Forum: BES Admin Corner 03-27-2009, 10:42 AM
Replies: 3
Views: 636
Posted By BB1877
Question about Domino knife-edge KB04261 document

Perform a cutover to another BlackBerry Enterprise Server instance in an IBM Lotus Domino environment (http://www.blackberry.com/btsc/viewContent.do?externalId=KB04261&sliceId=1)

In Task 3, for...
Forum: BES Admin Corner 03-24-2009, 11:04 AM
Replies: 11
Views: 881
Posted By BB1877
Same ratio here, except we have a "loaner Storm"...

Same ratio here, except we have a "loaner Storm" that we make people live with for 24 hours before they can order one.

Some of the comments back:

"This device, never."
"Seems unfinished like when...
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