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Forum: BES Admin Corner 01-20-2010, 11:27 AM
Replies: 2
Views: 796
Posted By edonin
Hey raindownsugar. It's good to know that I'm...

Hey raindownsugar. It's good to know that I'm not the only one experiencing this. When I tried searching this on the forum, I saw some folks had similar symptoms, but only one post that mentioned...
Forum: BES Admin Corner 01-20-2010, 07:10 AM
Replies: 2
Views: 796
Posted By edonin
Enterprise Messenger push works for some, not for most

Were running BES 4.1.6.22 for Exchange, with the latest device.xml and vendor.xml files downloaded from RIM.

Ive created a couple of software configuration packages for Enterprise Messenger...
Forum: BES Admin Corner 07-18-2008, 09:12 AM
Replies: 29
Views: 3,707
Posted By edonin
Just to clarify, does this means that with 4.1...

Just to clarify, does this means that with 4.1 SP6, HTML email is now supported in an Exchange production environment?
Forum: BES Admin Corner 11-09-2007, 12:02 PM
Replies: 4
Views: 1,733
Posted By edonin
Ran into the same issue migrating a user from an...

Ran into the same issue migrating a user from an 8700c to an 8300. We're running BES 4.13 for Exchange and nobody else had the issue.

I wound up having to wipe his device, remove/reinstate his BES...
Forum: BES Admin Corner 11-05-2007, 06:37 AM
Replies: 4
Views: 2,897
Posted By edonin
Thanks all for your responses. We're going to...

Thanks all for your responses. We're going to try to get creative using the BRK to create Add and Delete user scripts, and then have our programmers wrap it in an executable with the admin password...
Forum: BES Admin Corner 11-02-2007, 09:32 AM
Replies: 4
Views: 2,897
Posted By edonin
Blackberry Helpdesk and Auditing

We're finally moving towards BES Role Administration with hopefully the lion's share of first level support going to our outsourced helpdesk. I imagine a number of you have already done so. Giving...
Forum: BES Admin Corner 10-04-2007, 10:02 AM
Replies: 24
Views: 2,359
Posted By edonin
Under BES 4.0 and above there is a Set Password &...

Under BES 4.0 and above there is a Set Password & Lock Handheld option as well as a Erase Data and Disable Handheld option. Either one lets you send remote commands to a specified user's device. ...
Forum: BES Admin Corner 09-28-2007, 01:57 PM
Replies: 11
Views: 1,117
Posted By edonin
Another Pro for Wireless: Good PR for new users...

Another Pro for Wireless: Good PR for new users in showing off the Blackberry in all of its wireless glory

Con For Wired: Ever since the move to 4.x's wireless PIM synchronization, I've found that...
Forum: BES Admin Corner 09-27-2007, 12:42 PM
Replies: 1
Views: 602
Posted By edonin
Nice resource to have! Thank you very much.

Nice resource to have! Thank you very much.
Forum: BES Admin Corner 09-25-2007, 11:24 AM
Replies: 7
Views: 1,676
Posted By edonin
ALT+ENTER works on the 8800, but only from the...

ALT+ENTER works on the 8800, but only from the Front Screen, which sort of takes some of the fun out of the keyboard shortcut.
Forum: BES Admin Corner 09-06-2007, 07:10 AM
Replies: 11
Views: 5,074
Posted By edonin
It should show the IMEI number just fine with...

It should show the IMEI number just fine with "Export Asset Summary Data" It just uses Serial Number instead of IMEI for the column header.

It's easier to see if you import the text file into...
Forum: BES Admin Corner 09-06-2007, 07:06 AM
Replies: 8
Views: 1,112
Posted By edonin
I've had that issue on the occasional Blackberry...

I've had that issue on the occasional Blackberry around here, but it took nothing more than a reactivation to clear up. I think it was a corrupt service book issue at the root of the issue. ...
Forum: BES Admin Corner 09-05-2007, 07:20 AM
Replies: 11
Views: 5,074
Posted By edonin
No, it's not a perfect world, but you can export...

No, it's not a perfect world, but you can export the user account information from the BES and then import it into Excel or a hefty text editor where you can then search or sort by serial/IMEI number.
Forum: BES Admin Corner 09-04-2007, 02:00 PM
Replies: 9
Views: 1,044
Posted By edonin
It can be done from the Messages folder menu,...

It can be done from the Messages folder menu, Options=>Email Settings, then bring up the menu on the Email Settings screen and select Folder Redirection. This will allow you to see and select from...
Forum: BES Admin Corner 09-04-2007, 10:58 AM
Replies: 11
Views: 1,067
Posted By edonin
Also, Content Protection disables a BES Admin's...

Also, Content Protection disables a BES Admin's ability to remotely reset a forgotten password on a device from the server console, a real bummer for a forgetful remote user.
Forum: BES Admin Corner 08-23-2007, 01:13 PM
Replies: 30
Views: 4,999
Posted By edonin
That's a great tip! On the other hand, if the...

That's a great tip! On the other hand, if the user and IT Policy has the Allow Outgoing Calls While Locked option enabled they can click on Place Call without having to worry about potentially...
Forum: BES Admin Corner 08-23-2007, 08:10 AM
Replies: 3
Views: 731
Posted By edonin
I checked with RIM to see if there was a way to...

I checked with RIM to see if there was a way to keep the MAPI profile warning from popping up, and was told no. However, if you clear the warning prompt, Blackberry Manager opens up fine, as long as...
Forum: BES Admin Corner 08-22-2007, 10:56 AM
Replies: 13
Views: 1,823
Posted By edonin
Sorry, I assumed that you were upgrading from a...

Sorry, I assumed that you were upgrading from a previous version of 4.1.x. Full version install would be your best bet then.
Forum: BES Admin Corner 08-20-2007, 11:26 AM
Replies: 13
Views: 1,823
Posted By edonin
I ran the install of the BES Manager on some...

I ran the install of the BES Manager on some remote PCs here. To do so, you need the full installation version. Otherwise, you'll have to do it in stages, starting with the first full installation...
Forum: BES Admin Corner 07-30-2007, 12:53 PM
Replies: 3
Views: 861
Posted By edonin
Y'all just made my Monday. Thanks, folks!

Y'all just made my Monday. Thanks, folks!
Forum: BES Admin Corner 07-30-2007, 10:46 AM
Replies: 3
Views: 861
Posted By edonin
Erase Data and Disable Handheld question

I recently had to run the Erase Data and Disable Handheld command on a lost Blackberry. Shortly after executing this command, the user's account status in BBMGR showed as NO PIN.

Likely a dim...
Forum: BES Admin Corner 06-27-2007, 12:37 PM
Replies: 15
Views: 4,762
Posted By edonin
When I've run into that issue, more often than...

When I've run into that issue, more often than not the provider has not set up the user's account correctly. Try contacting the provider and verifying that the account is set for BES and not BIS,...
Forum: BES Admin Corner 06-05-2007, 03:59 PM
Replies: 24
Views: 1,372
Posted By edonin
I'm all for putting it back as one big happy BES...

I'm all for putting it back as one big happy BES Admin forum. The splitting up by platform made perfect sense, but bottom line, runs contrary to human nature.
Forum: BES Admin Corner 05-24-2007, 07:23 AM
Replies: 3
Views: 2,236
Posted By edonin
I had a similar issue with a Pearl activation. A...

I had a similar issue with a Pearl activation. A wipe and reactivation took care of the issue. Hopefully it will do the same of your user.
Forum: BES Admin Corner 04-30-2007, 12:30 PM
Replies: 4
Views: 724
Posted By edonin
RIM has a trade-up program. The rebate depends...

RIM has a trade-up program. The rebate depends on the model and condition of the device, roughly $5.00 to $45.00. It's not stellar, but beats a sharp stick in the eye, if you're able to coordinate...
Forum: BES Admin Corner 04-25-2007, 08:09 AM
Replies: 4
Views: 11,314
Posted By edonin
Here's what RIM's KB has to say about that error,...

Here's what RIM's KB has to say about that error, assuming you're running GroupWise:

Procedure

When an email message is forwarded as an attachment by the BlackBerry Enterprise Server to the...
Forum: BES Admin Corner 04-23-2007, 12:10 PM
Replies: 19
Views: 1,406
Posted By edonin
"If a new version comes out, you just go buy that...

"If a new version comes out, you just go buy that version. With the Tsupport, edonin, are you saying you get BES upgrades for "free" (ie 4.1 to 4.2 BES or 4.1 to 5.0 BES)?"

That has been the case...
Forum: BES Admin Corner 04-23-2007, 11:55 AM
Replies: 19
Views: 1,406
Posted By edonin
We're on T2 at my company. It should be a pretty...

We're on T2 at my company. It should be a pretty easy sell for you.

1) Your boss's bosses likely have Blackberry, and the devices are already a part of your company's communications infrastructure....
Forum: BES Admin Corner 04-19-2007, 08:41 AM
Replies: 149
Views: 21,564
Posted By edonin
A Little Strange Fallout

Most of my users started working after RIM's network came back up. A small number, myself included, were in a state where wireless PIM synch worked fine in both directions, but the only Messages...
Forum: BES Admin Corner 04-18-2007, 11:53 AM
Replies: 17
Views: 874
Posted By edonin
Nice resource for downloads, Doug! Thanks for...

Nice resource for downloads, Doug! Thanks for posting it.
Forum: BES Admin Corner 04-11-2007, 12:43 PM
Replies: 1
Views: 1,744
Posted By edonin
You'll likely win the Powerball Lottery before...

You'll likely win the Powerball Lottery before you get a list of RIMs ever-changing server IP ranges. They're always moving targets for obvious security reasons. Using wildcards in the Spam filters...
Forum: BES Admin Corner 04-11-2007, 08:22 AM
Replies: 25
Views: 20,718
Posted By edonin
We had an instance after applying an upgrade...

We had an instance after applying an upgrade where despite decent ping responses between BES and Exchange, we were experiencing hung threads and delivery delays.

TSupport had me open the registry...
Forum: BES Admin Corner 04-11-2007, 08:10 AM
Replies: 45
Views: 14,704
Posted By edonin
Awesome effort, Jibi, and we're all much obliged....

Awesome effort, Jibi, and we're all much obliged. What a great resource!

Now, if we can you working on that world peace issue next...
Forum: BES Admin Corner 04-09-2007, 02:34 PM
Replies: 11
Views: 2,602
Posted By edonin
When a Blackberry is activated by default it is...

When a Blackberry is activated by default it is configured to only delete the message from the handheld.

You have to open the Message's folder's menu and select Options=>Email Reconciliation. From...
Forum: BES Admin Corner 04-03-2007, 07:27 AM
Replies: 17
Views: 5,277
Posted By edonin
[QUOTE=ladydi]We're like blackberry gods. some...

[QUOTE=ladydi]We're like blackberry gods. some people hate us, some people love us and some people refuse to believe in us ;)

That is great! You need to go into the engraved tee shirt business!
Forum: BES Admin Corner 04-03-2007, 07:09 AM
Replies: 3
Views: 620
Posted By edonin
You can find the the MAPI profile name tied to...

You can find the the MAPI profile name tied to your BES under the various subkeys of HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry Enterprise Server.

They should all agree. I've had an...
Forum: BES Admin Corner 03-30-2007, 07:06 AM
Replies: 3
Views: 582
Posted By edonin
We're currently running BES 4.1.3. I can't...

We're currently running BES 4.1.3. I can't remember which version of BES introduced the server PIN message option, but I think it was 4.1.

The option is available from the Send Message command on...
Forum: BES Admin Corner 03-30-2007, 06:27 AM
Replies: 1
Views: 505
Posted By edonin
Why can't you just add the DST package to the...

Why can't you just add the DST package to the existing software configurations? Once your DST package is created and indexed, it will appear as an option in any existing software configuration. It...
Forum: BES Admin Corner 03-29-2007, 03:17 PM
Replies: 4
Views: 9,540
Posted By edonin
Yeah, if you find your wife, see if mine's with...

Yeah, if you find your wife, see if mine's with her. : )
Forum: BES Admin Corner 03-29-2007, 02:50 PM
Replies: 4
Views: 9,540
Posted By edonin
Most if not all of your BES services use the BES...

Most if not all of your BES services use the BES account and password to start.

You'll need to open Services.msc and make the same password change on the Log On tab of each Blackberry service that...
Forum: BES Admin Corner 03-29-2007, 06:57 AM
Replies: 3
Views: 550
Posted By edonin
Often, re-registering the device through the...

Often, re-registering the device through the Options=>Advanced Options=>Host Routing Table's menu Register Now command will re-establish lost browser icons. In other instances, sometimes a new...
Forum: BES Admin Corner 03-29-2007, 06:51 AM
Replies: 9
Views: 1,436
Posted By edonin
I agree that management and addressing security...

I agree that management and addressing security issues won't fly on a "my opinion", but given the circumstances, although you're looking at some extra work on your part, it is completely do-able. It...
Forum: BES Admin Corner 03-28-2007, 12:21 PM
Replies: 2
Views: 21,406
Posted By edonin
Wow, nice information. Thanks a bunch!

Wow, nice information. Thanks a bunch!
Forum: BES Admin Corner 03-28-2007, 09:50 AM
Replies: 1
Views: 681
Posted By edonin
From the Address Book's Options screen, check the...

From the Address Book's Options screen, check the Wireless Synchronization setting.

Even if it is set to YES, toggle it to NO, save the changes, then toggle it back to YES, re-saving the...
Forum: BES Admin Corner 03-27-2007, 02:39 PM
Replies: 7
Views: 2,127
Posted By edonin
BES SP3 for Exchange installed flawlessly for me...

BES SP3 for Exchange installed flawlessly for me and has been running like a champ.

I haven't tried BRK 4.1.2. Still running 4.1.1.15. I just use the BESUserAdminService for Mobile Admin's sake,...
Forum: BES Admin Corner 03-26-2007, 11:22 AM
Replies: 12
Views: 2,828
Posted By edonin
I sent an information request to RIM about using...

I sent an information request to RIM about using this latest BRK with 4.1.3.

This is the response I got:

"Thank you for your continued interest in the BlackBerry solution.

Typically, we want to...
Forum: BES Admin Corner 03-15-2007, 08:41 AM
Replies: 1
Views: 571
Posted By edonin
BES Admin Corner: Pretty Amazing

This is a little off topic from the routine chaos postings here, but no less important in needing to be said.

I've coming here for over the last year, but this is the first time I've ever come on...
Forum: BES Admin Corner 03-12-2007, 07:15 AM
Replies: 549
Views: 19,726
Posted By edonin
Wow, seems like a lifetime ago, but anything for...

Wow, seems like a lifetime ago, but anything for a free beer:

1) An optional lab for the then new BES 4.1 interface.
2) Breakout sessions that dealt with:
A. Mobilizing Helpdesk tasks through the...
Forum: BES Admin Corner 03-09-2007, 08:50 AM
Replies: 9
Views: 2,150
Posted By edonin
Check the "Windows Server 2000 with BES 4.1 &...

Check the "Windows Server 2000 with BES 4.1 & DST 2007" thread. Links to the OS Win2k DST update workaround are in there. You really should patch the Exchange server, both for the OS update,...
Forum: BES Admin Corner 03-08-2007, 02:29 PM
Replies: 14
Views: 763
Posted By edonin
You may not be able to buy it, but you can sure...

You may not be able to buy it, but you can sure pay for it!
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