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Search: Posts Made By: Ramkumarkn
Forum: BES Admin Corner 03-19-2014, 03:13 PM
Replies: 7
Views: 816
Posted By Ramkumarkn
Re: Unable to complete BES5 on prem install

banglaore, india! i gues i gotta call the usa no
Forum: BES Admin Corner 03-19-2014, 02:59 PM
Replies: 7
Views: 816
Posted By Ramkumarkn
Re: Unable to complete BES5 on prem install

is that uk support telephone no?

Ramu
Forum: BES Admin Corner 02-06-2014, 09:32 AM
Replies: 9
Views: 1,635
Posted By Ramkumarkn
Re: Change name of Corporate mail folder to "Desktop"

thx sir, ur link lead me to another forum which says its possible.

http://www.blackberryforums.com/general-9500-series-discussion-storm/164121-messages-icon-email-annoyance.html

My only doubt, if i...
Forum: BES Admin Corner 02-06-2014, 04:34 AM
Replies: 9
Views: 1,635
Posted By Ramkumarkn
Re: Change name of Corporate mail folder to "Desktop"

thanks for ur help and sorry for delay

it is defnly possible with office365 as we were previoulsy using it, only difference being our BB servers were hosted on MS cloud.

now we have the BB servers...
Forum: BES Admin Corner 01-26-2014, 11:50 PM
Replies: 9
Views: 1,635
Posted By Ramkumarkn
Re: Change name of Corporate mail folder to "Desktop"

after hell lot of hard work, i found this article.

kinda scared of implementing this as it involves tweaking databases.

KB15003-How to create a separate icon on the BlackBerry smartphone for only...
Forum: BES Admin Corner 01-21-2014, 10:30 AM
Replies: 9
Views: 1,635
Posted By Ramkumarkn
Re: Change name of Corporate mail folder to "Desktop"

ya, the problem is the folder does not appear by name of "desktop" , instead it appears by full email id, which we want to change

Mail server is outlook 2010 sp2
BES version is 1.0.3 (We are using...
Forum: BES Admin Corner 01-20-2014, 09:27 PM
Replies: 9
Views: 1,635
Posted By Ramkumarkn
Change name of Corporate mail folder to "Desktop"

Dear Sirs,

We get our corporate mails in a diff folder (apart from the Messages folder of course).

We would like, this folder containing corporate mails only to appear as "Desktop" on all BB. how...
Forum: BES Admin Corner 12-07-2013, 11:21 AM
Replies: 7
Views: 816
Posted By Ramkumarkn
Re: Unable to complete BES5 on prem install

Dear sirz,

can u pls help with this issue? we are unable to complete install of bes 5
Forum: BES Admin Corner 12-06-2013, 02:07 PM
Replies: 7
Views: 816
Posted By Ramkumarkn
Unable to complete BES5 on prem install

Dear sirs,

We are unable to complete our BES5 on prem install since it keep failing when we do test connectivity at the last step. We have uninstall, reinstalled, rebooted server still the same...
Forum: BES Admin Corner 09-30-2013, 05:07 PM
Replies: 8
Views: 1,896
Posted By Ramkumarkn
Forum: BES Admin Corner 09-30-2013, 04:03 PM
Replies: 8
Views: 1,896
Posted By Ramkumarkn
Re: BES 5 and BES 10 on same server and BB CALS?

Great, thanks a lot for ur help sir.

So what ur saying is we just install the BES10 express (free of cost i think) and then talk to support for CALS??

Also, the unified console can manage all bb...
Forum: BES Admin Corner 09-30-2013, 03:36 PM
Replies: 8
Views: 1,896
Posted By Ramkumarkn
Re: BES 5 and BES 10 on same server and BB CALS?

Sir, quick doubt on this.

Is this CAL more like a licence key to manage all the BB10 devices or is it on per device basis?

Any reason why BES10.1 is not backward compatible? By default, id assume...
Forum: BES Admin Corner 09-18-2013, 03:51 PM
Replies: 5
Views: 1,748
Posted By Ramkumarkn
Re: How to apply the BES DST update for our BB servers?

KB35029 has been read from the BB site.

it says ask users to download JAD file from BB browser, work with MS to push the windows update to local PC and obviously deploy the DST patch on the server...
Forum: BES Admin Corner 09-18-2013, 03:20 PM
Replies: 5
Views: 1,748
Posted By Ramkumarkn
Re: How to apply the BES DST update for our BB servers?

so ur sayin' have the user download and install the JAD file from BB browser?

i was told some patch need to be installed on the server level also? Note: our server are not on-premise, and they are...
Forum: BES Admin Corner 09-16-2013, 02:06 PM
Replies: 5
Views: 1,748
Posted By Ramkumarkn
How to apply the BES DST update for our BB servers?

We have BES 5.0.3.31, MS Exchange platform (Exchange server Ru2 sp4) and would like to apply the September 2013 Daylight Savings Time Update, as recommended in KB35029

I went thru the BB kb and it...
Forum: BES Admin Corner 08-23-2013, 10:32 AM
Replies: 5
Views: 2,048
Posted By Ramkumarkn
Re: Diff btwn "Blacbkerry enterprise server" and Associated BlackBerry Enterprise Ser

ok, so ur saying that we only have access to the server instance, but not the server itself(since many others may be hosted there)

What exactly is difference betwenn actual server and server...
Forum: BES Admin Corner 08-22-2013, 11:27 AM
Replies: 5
Views: 2,048
Posted By Ramkumarkn
Re: Diff btwn "Blacbkerry enterprise server" and Associated BlackBerry Enterprise Ser

Knotty, screen grabs attached.
The "Component info" tab shows our production server, the tab "User info" shows the server instance. I'd like to know diference between these two.

Pls note, our BES...
Forum: BES Admin Corner 08-22-2013, 07:51 AM
Replies: 5
Views: 2,048
Posted By Ramkumarkn
Diff btwn "Blacbkerry enterprise server" and Associated BlackBerry Enterprise Server

Team,

We use Exchange 2010 Sp2 ru4 and BES 5.0.3.31 version.

I am not clear about the difference between Associated BlackBerry Enterprise Server and Blackberry server instance?

Associated bb...
Forum: BES Admin Corner 01-08-2013, 08:28 PM
Replies: 7
Views: 2,615
Posted By Ramkumarkn
Re: Cant reload OS, basically the BB is not detected

Sorry knottyrope, did not work
I even sat with rim on a 1 hr conf call, and event they could not get it to load.

I think this is a hardware issue
Forum: BES Admin Corner 01-07-2013, 10:19 AM
Replies: 7
Views: 2,615
Posted By Ramkumarkn
Re: Cant reload OS, basically the BB is not detected

I will try it 1st thing ikn the morning tomorrow and let u no
thanks
Forum: BES Admin Corner 01-07-2013, 08:52 AM
Replies: 7
Views: 2,615
Posted By Ramkumarkn
Re: Cant reload OS, basically the BB is not detected

Easier said than done:x

Do u have any tips to fix this issue? Its an OS bb of an VIP here, and we need to get this fixed.
Forum: BES Admin Corner 01-06-2013, 08:21 PM
Replies: 7
Views: 2,615
Posted By Ramkumarkn
Exclamation Cant reload OS, basically the BB is not detected

Hi,

Happy new year everyone.

I am unable to perform a OS reload on 1 of our user BB 9000, as the loader.exe cant detect phone at all.

Phone is just stuck on white screen at Error-513.
I have...
Forum: BES Admin Corner 12-10-2012, 09:21 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

Exactly, same problm we are having now.
I really dont no how we could get the webdesktop url.

All we are asking 4 is an URL n neither Rim/MSFT are being of much help:x
Forum: BES Admin Corner 12-10-2012, 03:52 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

Inspite of all ur kind help, we still cant get the webDesktop url.
Its very useful for customers to customize the blackberry, rather than calling the l2/l3 support everytime.

I have contact...
Forum: BES Admin Corner 11-29-2012, 10:12 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

yep its not working, i hv even sought microsoft help who host our servers, they are useless as well..

BB console url is https://email.(companyname)com/webconsole/app

i am unable to resolve the url...
Forum: BES Admin Corner 11-29-2012, 09:44 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

hi buddy,
i can access the bas management console, add/del users, modify policy, push apps and what not
but all server related tasks etc, have to be done by microsoft.

Hope that clarifies to some...
Forum: BES Admin Corner 11-29-2012, 04:04 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

our server are on the ms hosted cloud,
so there is no real chance of firewall blocking it
Forum: BES Admin Corner 11-20-2012, 04:48 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

Hi.

Sorry for delayed reply, but i was on vacation.
Yes, this guy does have suggested contacts in outlook.

I am unable to login to the WebDesktop version u pointed out.
I am not able to resolve the...
Forum: BES Admin Corner 11-08-2012, 04:29 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Re: Do recent contacts get auto-saved as contacts?

We are using outlook 2010, but i dont really follow ur suggestions.
We are currently on Exchange SP2 RU4 environment
Forum: BES Admin Corner 11-07-2012, 06:31 AM
Replies: 18
Views: 2,221
Posted By Ramkumarkn
Red face Do recent contacts get auto-saved as contacts?

1 of our VIP expects that people whom he is emailing to(Not his Outlook/BB contact), must get auto-saved in his BB as Contacts.

Example: If he is sending an email to his gmail/yahoo address or...
Forum: BES Admin Corner 07-09-2012, 03:14 AM
Replies: 10
Views: 3,931
Posted By Ramkumarkn
Re: Unable to forward Email with attachments

hello FreakinVibe,
many thanks 4 ur help, Sorry i was on a vacation and could not answer back asap

Can u tell me the purpose of sending an email with only "Plain text" and forwarding the...
Forum: BES Admin Corner 06-29-2012, 04:59 AM
Replies: 10
Views: 3,931
Posted By Ramkumarkn
Re: Unable to forward Email with attachments

hello FreakinVibe,

Our Manager told us We are using SP2 RU3.
I dont know if that helps

I ll try to send an email as plain txt (which has attachment) and update u shortly
Forum: BES Admin Corner 06-28-2012, 07:12 AM
Replies: 10
Views: 3,931
Posted By Ramkumarkn
Re: Unable to forward Email with attachments

Sure i will test that and let u know
I was about suggest him a wipe, but i will follow ur thing

Exchange 2010
Forum: BES Admin Corner 06-28-2012, 05:05 AM
Replies: 10
Views: 3,931
Posted By Ramkumarkn
Re: Unable to forward Email with attachments

Hello all,

BES version is 5.0.3.31
No Error msg, no red X or transaction Error or whatever
Forum: BES Admin Corner 06-26-2012, 08:57 AM
Replies: 10
Views: 3,931
Posted By Ramkumarkn
Unable to forward Email with attachments

1 of our VIP complains that he cant forward emails(that have attachments), unless he downloads them locally on his device.

That is when he forward an email (that has an attachment), only the email...
Forum: BES Admin Corner 06-06-2012, 08:23 AM
Replies: 7
Views: 1,819
Posted By Ramkumarkn
Re: how to stop ETP.DAT messages from going to the bb?

thats rite, i agree with ur point

i have had him delete service books and resent them from BAS, lets c if it fixed that
Forum: BES Admin Corner 06-06-2012, 07:38 AM
Replies: 7
Views: 1,819
Posted By Ramkumarkn
Re: how to stop ETP.DAT messages from going to the bb?

This guy is already recieving Emails/Contacts/Calendar, so i dont see the logic in him activating with his/somebody's Eamil
Forum: BES Admin Corner 06-06-2012, 05:57 AM
Replies: 7
Views: 1,819
Posted By Ramkumarkn
Re: how to stop ETP.DAT messages from going to the bb?

Actually, i 4got 2 mention,
i have asked him to delete the Desktop [CMIME] n Desktop [CICAL] service books. Lets see if that fixes it

Shud i resend Service books from BES 5.0.3 after this?
Forum: BES Admin Corner 06-06-2012, 05:26 AM
Replies: 7
Views: 1,819
Posted By Ramkumarkn
how to stop ETP.DAT messages from going to the bb?

One of our users has received about 30 ETP.DAT BB activation messages into his inbox.
I understand 1 or 2 are sent out while contacting the BB server

Is there a way for us to stop further ETP.DAT...
Forum: BES Admin Corner 05-31-2012, 04:08 AM
Replies: 5
Views: 1,364
Posted By Ramkumarkn
Forum: BES Admin Corner 05-30-2012, 07:57 AM
Replies: 5
Views: 1,364
Posted By Ramkumarkn
Re: How to turn off "Duress Alert" Sent Messages for a VIP Blackberry?

I did not get u?
I dont really know what his BB password is

And yes i did refer the IT policy Duress guide
Forum: BES Admin Corner 05-30-2012, 07:05 AM
Replies: 5
Views: 1,364
Posted By Ramkumarkn
How to turn off "Duress Alert" Sent Messages for a VIP Blackberry?

Team,
There is 1 particular user whose BB is sending out 100's of "sent Messages" to "Duress Alert".

Is there a way to turn this Duress Alert thing off? He is extremely annoyed by the 100's of PIN...
Forum: BES Admin Corner 05-18-2012, 09:09 AM
Replies: 5
Views: 1,265
Posted By Ramkumarkn
Re: Minimum Os needed 4 setting up bridge

thank u knotty 4 the excellent response and assistnnce
Forum: BES Admin Corner 05-18-2012, 06:09 AM
Replies: 5
Views: 1,265
Posted By Ramkumarkn
Re: Minimum Os needed 4 setting up bridge

Is it good to upgrade 2 5.0 on the blackberry 8700G? it seems like some old trash model,
What do u say?
Is it worth the upgrade
Forum: BES Admin Corner 05-18-2012, 05:33 AM
Replies: 5
Views: 1,265
Posted By Ramkumarkn
Minimum Os needed 4 setting up bridge

1 of ur cusotmer says:

Regarding setting bridge with Playbook, in short time I did some search and it seems it needs v5.0 and above on phone but my phone (8700g) has some 4.5. So unless this model...
Forum: BES Admin Corner 05-16-2012, 07:00 AM
Replies: 3
Views: 932
Posted By Ramkumarkn
Re: How to turn on OOF on BAS on 5.0.3.31?

We tried turning on OOO but still does not work on the BB also.
Can some1 help?
This guy is a VIP :)
Forum: BES Admin Corner 05-16-2012, 05:05 AM
Replies: 3
Views: 932
Posted By Ramkumarkn
How to turn on OOF on BAS on 5.0.3.31?

I would like to turn on OOF(Outa Office) for 1 particular user on the BAS 5.0.3.31 Microsoft Exchange Envt.
I know they can themselves do it on their phone.

But how to do it on BAS?
Thought there...
Forum: BES Admin Corner 05-14-2012, 10:51 AM
Replies: 3
Views: 1,174
Posted By Ramkumarkn
Re: Deleting user from BAS 5.0.2.28

Thanks 4 ur Email knotty.
When u say "hidden info in the mailbox", what u referring 2?
I mean u said searches are one, but wat are others?

Thanks :razz:
Forum: BES Admin Corner 05-14-2012, 10:20 AM
Replies: 3
Views: 1,174
Posted By Ramkumarkn
Deleting user from BAS 5.0.2.28

Yes-Delete the user
Yes - Delete user and remove the BB information from the user's mail system.

Whats the difference between these 2 deletions?
Which is Better?
Ram
Forum: BES Admin Corner 03-28-2012, 08:47 AM
Replies: 8
Views: 1,383
Posted By Ramkumarkn
Re: Unable to delete user from BAS 5.0.2.28

i will contact microsoft to have his guy removed
its hosted on their cloud
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