Quote:
Originally Posted by j1203
I work in Technical Support for Blackberry devices. This error most commonly occurs if your Blackberry Device is not provisioned for the service it is required to use. Devices can be allocated to Blackberry Enterprise, Blackberry Prosumer(to be used with the internet service) or dual provisioned to use both. Contact your supplier and ask them to contact your mobile network to check the provisioning. They will need your mobile number and the Blackberry Pin number(this is found under settings and then status)
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After many calls to vodaphone they eventually advised that the device needed to be readded to the RIM database (sometimes happens when the device has been off the network for a period of time)
Regards
Andy