1st shot here too.... I lost my phone so insurance gives you 30 days to process claim...
Guy @ CS wouldn't approve sending the phone or the 4 pmt plan so asked for retention...
Retention said... 4 pmt plan only eligible in like 6 states (dont remember which 6 but FL is 1 of them).... but only at store level and only on/after the release date of Feb 11th...
Options were:
1. Feb 11th - Store: 2 yr contract $499.99 - instant rebate of $200.00 - MIR $100 divided into 4 payments.
2. Feb 11th - Retention: 2 yr contract $499.99 - instant rebate of $200.00 - MIR $100 - another discount to be decided on 2/11 based on tenor of my account.
3. Today - Retention: 2 yr contract $499.99 - instant rebate of $200.00 - MIR $100. They will bill account for phone and it will not be due until end of March (payment time for next cycle). The MIR will be with package and I was encouraged to process it in time to be applied to bill. Guy added then credited the expedited shipping so I'll get it on Thursday....
