I have beaten the crap out of my 8830. Dropped it many times, been through 3 cases. This this is a champ if you ask me. All but 3 of my users have 8830s. I have had 1 USB port go bad and another which had roaming issues out of the box. Other than that they have been great for us.
By your attitude I would say your troubles were self inflicted.
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Technical Engineer III
BES was decommissioned. Currently using iPhones with Lotus Notes Traveler 9.0.
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