I support over 2,000 devices. 1,200 in the home office alone. I feel good training definately improves your ROI and users get more out of the device if you provide training.
Do a search as I have posted the documents I use when I hold a class which I do on request and every 3 months when enough users sign up. I actually tracked usages based on those who took my training vs. those who did not and the usage is always higher on those that got training and better understand how to use the BB. So in the current economy anything you can do to improve your ROI will only look good to the company (and a plus to you)
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